TrustRadius Insights
Crazy Egg has become an invaluable tool for analyzing user behavior and making informed design decisions. Users across various …
Starting at $24 per month
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What is Crazy Egg?
Crazy Egg is a heat map web analytics product.
Recent Reviews
Pricing
Crazy Egg
$24.00
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Crazy egg heat map analytics demo
YouTube
Crazy Egg Demo
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Crazy Egg?
Crazy Egg Video
Crazy Egg 101
Crazy Egg Integrations
Crazy Egg Competitors
Crazy Egg Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Crazy Egg is a heat map web analytics product.
Contentsquare, Medallia Digital Experience Analytics, and SessionCam (discontinued) are common alternatives for Crazy Egg.
Reviewers rate Implementation Rating highest, with a score of 9.2.
The most common users of Crazy Egg are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(126)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Crazy Egg has become an invaluable tool for analyzing user behavior and making informed design decisions. Users across various departments, including marketing, design, and front-end development, have relied on Crazy Egg to gather insights for high-level decisions on websites and landing pages. The platform's heatmapping capabilities provide quantitative data on user engagement, allowing teams to optimize pages and improve the overall user experience. Crazy Egg's unique confetti tool has been particularly praised for its ability to identify popular and unpopular items on websites, highlighting areas where users expect clickable elements. Additionally, Crazy Egg's integration with Google Analytics enables users to gain a more complete picture of user behavior, further enhancing their understanding of website performance. With its comprehensive insights into user interactions and intuitive visualizations, Crazy Egg has proven to be an indispensable resource for businesses seeking to enhance conversions and improve overall website effectiveness.
Valuable Click Mapping Feature: Many users have found Crazy Egg's click mapping feature to be highly valuable, allowing them to see exactly where visitors are clicking on their website. This information has helped them identify popular links and buttons, as well as areas of the page that were mistakenly believed to be clickable. The insights gained from this feature have enabled users to make informed decisions about their website's layout and design.
Helpful Scroll Mapping Feature: Users have praised Crazy Egg's scroll mapping feature for providing insights into how far users are scrolling down the page. This information has been helpful in understanding user behavior and making informed decisions about page layout and content placement. By using this feature, users have been able to optimize their websites and improve user engagement.
Powerful Segmentation Capabilities: Crazy Egg's segmentation capabilities have received high praise from many users. Being able to differentiate click patterns based on visitor properties such as technology, new or returning visitors, and other factors has allowed users to gain deeper insights into user behavior and tailor their websites accordingly. These powerful segmentation capabilities have helped optimize websites for different segments of the audience.
Confusing Interface: Some users have found the interface of Crazy Egg to be confusing, particularly when dealing with a large number of snapshots. They have expressed that it takes time to locate specific snapshots among those that are running or stopped.
Limited Heatmap Visualizations: The limited availability of heatmap visualizations in Crazy Egg has been seen as a drawback by users. They feel that having more options for visualizing data would enhance their understanding and analysis capabilities.
Lack of Detailed Reporting: Users have mentioned that the reporting in Crazy Egg is not detailed enough, leaving them without sufficient information to make well-informed decisions. They feel that there is a need for more comprehensive reports to better analyze user behavior and optimize their websites accordingly.
Users of Crazy Egg commonly recommend trying Crazy Egg for valuable insights, especially for e-commerce websites. It is worth giving a try, particularly for novice analysts or medium businesses with a UX team. Crazy Egg is recommended for CTRs, scroll depth, and session replays. Users suggest utilizing Crazy Egg's features and webinars to avoid making assumptions about user behavior and get the most out of the tool.
Users also recommend using Crazy Egg alongside other tools like Google Analytics to gain additional insights and have a more comprehensive understanding of website performance. It is seen as a great tool for heatmaps, recordings, A/B testing, and analyzing clicks using the confetti feature of the heatmap.
Furthermore, users advise signing up for the free trial of Crazy Egg to test its capabilities before making any purchasing decisions. They suggest setting it up for important pages first to maximize its value. For those who can afford it, opting for the full plan provides advantages. However, users caution against being cautious of annual pricing and notifying any changes to the account admin. It is important to be careful with renewals and unsubscribing if not satisfied. Even on a small budget, Crazy Egg is still recommended as a tool for simple heatmaps.
Overall, users find value in trying Crazy Egg, particularly for e-commerce websites. Using it alongside other tools can provide more insights, and taking advantage of the trial version and pricing options available is advised.
Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
November 11, 2015
Big Value and Small Headaches!
Score 9 out of 10
Vetted Review
Verified User
Crazy Egg is an important tool for our PPC and SEO campaigns. We use it to engage in CRO opportunities and help clients get a better conversion rate out of their traffic. We use it in paid search for landing page development.
- Shows hot spots of content
- Adds extra value to client's campaigns
- Provides data driven recommendations for CRO
- The export of the snapshot link is time sensitive and not that easy to present to clients
- I wish it could be integrated into other dashboards
- The plans are kind of expensive
- Higher converting landing pages
- More engaging onsite content
- Extra value to SEO/PPC campaigns
My agency selected Crazy Egg because of the ease of use and the pricing plans. I would like to be able to follow conversion funnels and some of the mobile modules are not as comprehensive. The best part of Crazy Egg is how easy it is to use and train others how to use properly.
September 30, 2015
Get Crazy Egg. Great price. Easy to Use. Convert More Customers
We use it to get Heat and scroll mapping analytics. It is being used to Demand Generation. It helps us assess how customers are interacting with our website pages.
- Heat mapping
- Scroll mapping
- Mobile / Desktop comparisons
- Easy set up
- Storing older tests - You must download and store them.
- Allow easier upgrading to allow for more Snapshots
- Helps inform us of how to improve our website. This improves our testing ROI.
- Gives visual examples to Creative to see what is working and what is not and increases employee understanding.
Crazy Egg is more affordable, but has less features.
We are currently Running around 90 snapshots. We use Crazy Egg to to measure traffic flow for our customers homepages and main landing pages. We use Crazy Egg reports to discuss ways to the client to improve there website and create A/B testing plans from this data.
- Using Crazy Egg on homepages help show our clients what visitors are clicking on or NOT clicking on. The detailed Reports that Crazy Egg gives make our jobs easier when convincing a client to change layout or design or content and maybe try an A/B test in the future.
- We Use Crazy Egg on internal Landing pages as well to see how visitors are reacting to them. Again, The detailed Reports that Crazy Egg gives make our jobs easier when convincing a client to change layout or design or content and maybe try an A/B test in the future.
- Downloading the reports is very easy today and easy to view with the client. Also the new user interface to set up test is very easy to use.
- The Overlay feature is very cool but hard to read sometimes and hard to share with clients using screen shots.
- We used Crazy Egg to prove that a client's homepage was not working to its potential. We recommended a different layout and did an A/B test using a different software and the test won. We improved clicks by 260% and conversions by 79%
Score 5 out of 10
Vetted Review
Verified User
Our information architects and IA's who are employed by our clients use it, to analyze behavior and make page design decisions. Senior managers are another audience when we are trying to discuss or persuade.
Other TrustRadius reviews give excellent summaries of how it can be used as an analytics tool.
Other TrustRadius reviews give excellent summaries of how it can be used as an analytics tool.
- Shows where people click
- For some reports, allows segmentation of visitors --- by browser, time of day, referrer, etc.
- Shows how far down people scroll
- Has numeric output (the List report) as well as a visual heat map
- In our testing, it's become clear that CE doesn't capture all clicks. Not sure why some are missed. This may not be a huge problem since you really want to get a few thousand visits before doing any analysis, and since the missed clicks seem to be random, I think the end result will be perfectly all right.
- I'd like to see just the visitor's FIRST click on a given page, as one of the alternative views.
- Better and more detailed documentation on how the tracking actually works. There is some confusion about whether the screen coordinates of the click are tracked, or the element being clicked on. The former method seems to be used in the Heat and Confetti views and can get thrown off significantly by different screen aspect ratios and resolutions. The Overlay and List views seem to be based on the element being clicked on, and these views disregard clicks that don't happen in a hot area. A detailed explanation, with implications for different site technologies (responsive, tabs, other dynamic elements) would be really helpful for a minority of customers to whom this is critical.
- Scroll map is nice but not really useful because it doesn't take into account where the fold is for the individual visitor. At least, I don't think it does (see previous comment about technical documentation). Great additions would be seeing the average fold line for all viewers, AND being able to segment like the Confetti View does. Also, it's not clear whether the scroll is measuring the middle point or the bottom of what's on their screen.
- The main positive impact is sped up decisions about whether to change a page's layout. We can throw statistics at decision makers all we want, but one well placed set of Confetti Maps will pretty much bring an end to arguments that would otherwise be based on assumptions. Really has paid off for us this way.
Information Architects, page designers, and site behavior analysts (web analytics).
2
Somebody has to be able to put it into the page code.
Testing requires an analytical headset and good communication abilities.
Testing requires an analytical headset and good communication abilities.
- Deciding whether to change a page layout.
- Giving people a clear idea of what happens on a page. MUCH better than statistics or even Google Page View stuff.
- Figuring out activity on different links that go to the same place, without having to mess with the tracking code for general analytics programs.
- We never expected clients to want to see heat maps with every monthly analytics report. The Crazy Egg images have contributed to getting our analytics contracts renewed.
- We're probably going to spotlight a different page every month or so.
No
- Price
- Product Features
- Product Usability
- Prior Experience with the Product
I'd do more testing before promising anything to the client. There are some pages and sites (thick pages, pre-rendered pages ... whatever ... not sure) where it just doesn't work at all, or the resulting reports are badly distorted.
- Implemented in-house
No
Change management was a small part of the implementation and was well-handled
- The basic implementation is very easy. Works great with tag management also.
- Crazy Egg seems to have some excellent advanced implementation possibilities that we have not used yet, so can't evaluate them.
No
- Obtaining the tag and putting it into the page.
- Understanding most of the reports. The exception might be the Scroll Map.
- Making it work and/or interpreting the reports for a responsive page or a page with tabs, expanding sections, etc.
Yes
The main upgrade is more snapshots and it happens instantaneously. Have done this numerous times as clients or internal people get addicted and want more and more pages tracked. Also, once we realized we could have three snapshots for one page (one for each device type) we had to buy a bunch more.
Yes
Going from free to paid happened after the first use. No-brainer.
No