TrustRadius Insights
Crazy Egg has become an invaluable tool for analyzing user behavior and making informed design decisions. Users across various …
Starting at $24 per month
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What is Crazy Egg?
Crazy Egg is a heat map web analytics product.
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Pricing
Crazy Egg
$24.00
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Crazy egg heat map analytics demo
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Crazy Egg Demo
YouTube
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What is Crazy Egg?
Crazy Egg Video
Crazy Egg 101
Crazy Egg Integrations
Crazy Egg Competitors
Crazy Egg Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Crazy Egg is a heat map web analytics product.
Contentsquare, Medallia Digital Experience Analytics, and SessionCam (discontinued) are common alternatives for Crazy Egg.
Reviewers rate Implementation Rating highest, with a score of 9.2.
The most common users of Crazy Egg are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(126)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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- Recommendations
Crazy Egg has become an invaluable tool for analyzing user behavior and making informed design decisions. Users across various departments, including marketing, design, and front-end development, have relied on Crazy Egg to gather insights for high-level decisions on websites and landing pages. The platform's heatmapping capabilities provide quantitative data on user engagement, allowing teams to optimize pages and improve the overall user experience. Crazy Egg's unique confetti tool has been particularly praised for its ability to identify popular and unpopular items on websites, highlighting areas where users expect clickable elements. Additionally, Crazy Egg's integration with Google Analytics enables users to gain a more complete picture of user behavior, further enhancing their understanding of website performance. With its comprehensive insights into user interactions and intuitive visualizations, Crazy Egg has proven to be an indispensable resource for businesses seeking to enhance conversions and improve overall website effectiveness.
Valuable Click Mapping Feature: Many users have found Crazy Egg's click mapping feature to be highly valuable, allowing them to see exactly where visitors are clicking on their website. This information has helped them identify popular links and buttons, as well as areas of the page that were mistakenly believed to be clickable. The insights gained from this feature have enabled users to make informed decisions about their website's layout and design.
Helpful Scroll Mapping Feature: Users have praised Crazy Egg's scroll mapping feature for providing insights into how far users are scrolling down the page. This information has been helpful in understanding user behavior and making informed decisions about page layout and content placement. By using this feature, users have been able to optimize their websites and improve user engagement.
Powerful Segmentation Capabilities: Crazy Egg's segmentation capabilities have received high praise from many users. Being able to differentiate click patterns based on visitor properties such as technology, new or returning visitors, and other factors has allowed users to gain deeper insights into user behavior and tailor their websites accordingly. These powerful segmentation capabilities have helped optimize websites for different segments of the audience.
Confusing Interface: Some users have found the interface of Crazy Egg to be confusing, particularly when dealing with a large number of snapshots. They have expressed that it takes time to locate specific snapshots among those that are running or stopped.
Limited Heatmap Visualizations: The limited availability of heatmap visualizations in Crazy Egg has been seen as a drawback by users. They feel that having more options for visualizing data would enhance their understanding and analysis capabilities.
Lack of Detailed Reporting: Users have mentioned that the reporting in Crazy Egg is not detailed enough, leaving them without sufficient information to make well-informed decisions. They feel that there is a need for more comprehensive reports to better analyze user behavior and optimize their websites accordingly.
Users of Crazy Egg commonly recommend trying Crazy Egg for valuable insights, especially for e-commerce websites. It is worth giving a try, particularly for novice analysts or medium businesses with a UX team. Crazy Egg is recommended for CTRs, scroll depth, and session replays. Users suggest utilizing Crazy Egg's features and webinars to avoid making assumptions about user behavior and get the most out of the tool.
Users also recommend using Crazy Egg alongside other tools like Google Analytics to gain additional insights and have a more comprehensive understanding of website performance. It is seen as a great tool for heatmaps, recordings, A/B testing, and analyzing clicks using the confetti feature of the heatmap.
Furthermore, users advise signing up for the free trial of Crazy Egg to test its capabilities before making any purchasing decisions. They suggest setting it up for important pages first to maximize its value. For those who can afford it, opting for the full plan provides advantages. However, users caution against being cautious of annual pricing and notifying any changes to the account admin. It is important to be careful with renewals and unsubscribing if not satisfied. Even on a small budget, Crazy Egg is still recommended as a tool for simple heatmaps.
Overall, users find value in trying Crazy Egg, particularly for e-commerce websites. Using it alongside other tools can provide more insights, and taking advantage of the trial version and pricing options available is advised.
Attribute Ratings
Reviews
(1-25 of 34)Companies can't remove reviews or game the system. Here's why
August 03, 2022
Excellent tool to analyse user behavior
Crazy Egg report helps us to identify the user interaction on our website. We have configured Heatmap on all our web pages. Through this report, we could identify the performance of each content and the user's interest. We do modify the pages based on this report and improved the user experience on our website.
Crazy Egg has been a legacy tool that we've used, but I don't think we've used it to its fullest capabilities. With that said, we've used it to view heat maps of traffic (and we share those images in reports) and we've more recently used the session recording tool to observe users interact with our website in real-time.
July 18, 2022
Great Tool for Growing Businesses
We leveraged Crazy Egg to get a more in-depth idea of how customers were engaging with our site and identify what they were most interested in, beyond just clicks. The platform helped us map areas of interest including what areas of the page customers remained on the longest and what their mouse hovered over for the longest period of time.
July 11, 2022
Cool tool in improving your User Experience
We wanted to see how our website was being used. Crazy Egg has a lot of features to discover how users are interacting with the elements on the webpage. The heatmap shows where the users are clicking the most. The Rage Click shows elements that are inactive but looks like elements that should be clickable. There is a survey option that is simple and easy to set up for direct feedback from the users. A/B testing is available to see which version is a better solution. Crazy Egg does a good job of revealing user interaction and is especially useful when you want to upgrade your website for a better user experience.
July 09, 2022
Crazy Egg Review from an Internet Entrepreneur
Crazy Egg helps us to visualize the areas of our website where users click the most. It helps us to know what users are interested in most on our website. Crazy Egg helps us to know where our users come from. It also gives us an idea of what section of our website is being interacted with most by our users. This is crucial business intelligence required to improve the effectiveness of our website.
July 08, 2022
Crazy Egg will bright your users mouse
We attend from Crazy Egg to help us focus optimization on high valuable pages/zones in pages. We often develop hundreds of web components and functionality that customers don't like or ignore. Crazy Egg was there to get a real ROI by discarding useless zones and positioning important features where users clicking
July 08, 2022
Great for customer insight
Crazy Egg has been used to help us understand how our customers and visitors to our site interact and use our services. It gives us an idea of what is working and what is not, what people are seeing and/or missing. It allows us to see where we can make improvements, move things for better visibility and identify any navigation problems.
June 23, 2021
Get Deep Insight into User Activity
We used Crazy Egg within our ecomm department to track click behavior of our customers. It helps us to learn where our customers are engaging the most, what content draws their attention the most, and it gives us insight into how much of the content users are actually seeing. We use this information to drive content placement, CTA placement, landing page length and more.
August 13, 2019
Great for qualitative data collection!
Crazy Egg is currently used by my organization to understand visitor interactivity with newly released landing pages. We combined this data with our analytics data to start telling a more wholesome story with data. We often time triangulate Crazy Egg, Google Analytics, and survey data to understand areas of improvement and guidance for A/B testing.
January 17, 2019
Your best friend for optimizing your website!
Crazy Egg is used exclusively by the marketing department! Myself, the paid media specialist, design team, and front-end developer all use the software frequently. Crazy Egg answers the question that all digital marketers ask.... how is my website being used by a real person? The heatmapping alone has led to radical changes to our website that has brought in large conversion rate changes on downloads, demos, and blog subscribers. It also provides a data-driven way to quantify the effects of a design change to the website or provides data to prove that a certain update should be made on the website. Crazy Egg is used often and provides the information we need to make high-level decisions on our website, landing pages, and more!
January 09, 2019
Want to learn how your website isn't working for you and how to improve it? Check out Crazy Egg.
I have used it to help clients better understand how their website was or was not working for them. It is one thing to tell clients their website would not convert well, or they needed to create or move their CTA above the fold. However, when I should show them it was more convincing. To understand how visitors interact with websites is helpful in understanding how to improve it to ensure the goal of the website is met.
May 25, 2018
CrazyEgg Review
Crazy Egg is used by analytics and optimization department within Marketing.
May 24, 2018
My view on Crazy Egg
In a process of understanding user journey on the website - we have thought of seeking a help of a tool which gives complete information on heatmaps, clicks and also gives user recordings. We have tried a few tools earlier but to some point, we are not happy with the outcomes and finally, we have preferred Crazy Egg. We tested and we got it.
It is used by me (marketing team) where I generate meaningful insights and deliver to sr.managers and stakeholders about how the user is performing with clear numbers. Crazy Egg addresses business issues in web marketing. The information says what are the do don'ts or what can be done better for that web page in order to engage the audience
It is used by me (marketing team) where I generate meaningful insights and deliver to sr.managers and stakeholders about how the user is performing with clear numbers. Crazy Egg addresses business issues in web marketing. The information says what are the do don'ts or what can be done better for that web page in order to engage the audience
June 20, 2017
Go crazy without getting egg in your face
We use Crazy Egg to help direct UI and UX strategy.
September 23, 2016
Very powerful
Crazy Egg is a powerful suite of tools to explore users' in-page interactions. It shows clicks and scrolling activity by heatmaps and other charts. I especially enjoyed the opportunity to analyze data by segmentation: many competitors do not offer this key feature. It could be expanded with other tools like form analysis and screen recording.
June 01, 2016
Crazy Egg is crazy easy
Crazy Egg was used throughout our departments. From developing ongoing user engagement strategy, to initial research and discovery for overall user experience, Crazy Egg is a platform that we would use with almost every client. It's a simple platform with a low cost that can actually provide huge value for a project. The number one thing Crazy Egg allows us to do is provide quantitative data for user engagement, which previously would require qualitative feedback.
April 26, 2016
A great place to start your optimization!
Crazy egg is being used by the analytics department as well as the marketing department. along with other solutions it is used to give a comprehensive idea on how people are using our pages and what can we do to optimize these pages, or what A/B tests to suggest. The analytics team use it to monitor new projects along with other analytics solutions and broadly oversee the performance of online marketing campaigns while the marketing team use it to optimize landing pages for campaigns.
March 16, 2016
Your A/B Testing Team Will Thank You
The primary use of Crazy Egg is heat mapping so we can determine whether a design is effective. It is also used for placement of material, and finding areas to test. A good example is we recently launched a page with a very large hero image that was not actually a clickable element. We found numerous clicks on it, which indicated that visitors believed it to be a banner. We're now testing adding CTAs to that hero image. In other instances, we've been able to determine that certain content was simply seen by no one and we were able to scrap it, leading to quicker load times and more concentrated content. Even more important has been finding material below the fold that was being viewed frequently, which let us know which content was truly important.
We use CrazyEgg to do heatmaps and scrollmaps for different devices across a variety of websites. The heatmaps allow us to see the elements of a page that users interact with on desktop and mobile devices, and the scrollmaps enable us to see which content people see as the navigate the page.
Crazy Egg is being used by e-commerce department to track user engagement with our site. We can pinpoint a page on our site and monitor the interaction using Crazy Egg's heatmap, scrollmap and confetti (clicks).
November 11, 2015
Big Value and Small Headaches!
Score 9 out of 10
Vetted Review
Verified User
Crazy Egg is an important tool for our PPC and SEO campaigns. We use it to engage in CRO opportunities and help clients get a better conversion rate out of their traffic. We use it in paid search for landing page development.
September 30, 2015
Get Crazy Egg. Great price. Easy to Use. Convert More Customers
We use it to get Heat and scroll mapping analytics. It is being used to Demand Generation. It helps us assess how customers are interacting with our website pages.
We are currently Running around 90 snapshots. We use Crazy Egg to to measure traffic flow for our customers homepages and main landing pages. We use Crazy Egg reports to discuss ways to the client to improve there website and create A/B testing plans from this data.
August 13, 2015
Crazy Egg- Understanding the user by their own eyes
Crazy Egg is an awesome tool for heat-mapping, by far the best in the market. The confetti tool is something that I didn't find in other vendors. However, Crazy Egg should start implementing Session Replay also as heat-mapping and Session Replay go hand in hand. Otherwise the product is worth a rating of 5/5.
Score 5 out of 10
Vetted Review
Verified User
Our information architects and IA's who are employed by our clients use it, to analyze behavior and make page design decisions. Senior managers are another audience when we are trying to discuss or persuade.
Other TrustRadius reviews give excellent summaries of how it can be used as an analytics tool.
Other TrustRadius reviews give excellent summaries of how it can be used as an analytics tool.