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Creatio

Creatio

Overview

What is Creatio?

Creatio is a provider of a platform to automate industry workflows and CRM with no-code and maximum degree of freedom. The Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales, and Service), industry workflows for 20 verticals…

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Learn from top reviewers

Creatio - Navigating Customer Experience

Rating: 8 out of 10
March 25, 2025
IncentivizedVetted ReviewVerified User
We are technology partners of Creatio and we create customised solutions for our client using the functionalities provided by Creatio and by creating the manual functionalitie...
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Siddharth Miglani
Employee - Engineering
Software Engineer
Virtuos Digital Limited
Creatio2 years of experience

Creatio: Empowering Citizen Developers with No-Code Solutions

Rating: 10 out of 10
July 23, 2024
Vetted ReviewVerified User
Creatio and their partners provided an excellent solution to our need for a customizable, low-code, application building platform. We have transitioned several old legacy appl...
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Verified user
Administrator
Creatio2 years of experience

Creatio

Rating: 10 out of 10
January 22, 2024
IncentivizedVetted ReviewVerified User
Creatio is a no-code platform. It allows workflow automation, process management and CRM (customer relationship management). Customization based on an organization requirement...
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Pamela Lall
Director - Information Technology
Director
Heritage Life Insurance
Creatio3 years of experience

A Great Mix of Innovative and Intuitive

Rating: 10 out of 10
November 2, 2023
Vetted ReviewVerified User
Creatio is used primarily as an order management platform. Creatio has helped our organization centralize order management to a primarily platform that can be easily managed a...
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Bryce Willard
Administrator - Other
CRM Analyst
BSN Sports
Creatio3 years of experience

Achieving More with Less: Small Teams Thrive with Creatio

Rating: 9 out of 10
October 16, 2023
Vetted ReviewVerified User
In our organization Creatio serves as a versatile information hub, it allows us to centralize and facilitate communication across various departments and business processes. T...
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Justin Sowell
Director - Other
Director of Special Projects
Lee Transervices
Creatio4 years of experience
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Pricing

View all pricing

Growth

$25

Cloud
per month per user

Enterprise

$55

Cloud
per month per user

Unlimited

$85

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.creatio.com/products/pricin…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $125 per month for 5 users (minimum)
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Features

Low-Code Development

Low-code development tools allow non developers to build simple process applications with little oversight. These tools simplify the application building process, and are frequently used for simple process applications.

8.7
Avg 8.4
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Product Details

What is Creatio?

Creatio is a provider of a platform to automate industry workflows and CRM with no-code and maximum degree of freedom.

The Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales, and Service), industry workflows for 20 verticals and marketplace add-ons.

  • Marketing Creatio - a ready-to-use platform to automate marketing campaigns and lead management workflows with no-code and maximum degree of freedom.
  • Sales Creatio - an end-to-end platform to automate sales processes of any type with no-code and maximum degree of freedom
  • Service Creatio - an omnichannel platform to automate customer service workflows of any complexity with no-code and maximum degree of freedom
  • Studio Creatio - a no-code platform to automate workflows and build applications with maximum degree of freedom. ​

Creatio products can be purchased separately or as a unified CRM solution to automate customer-facing and industry workflows with no-code.

All Creatio products are powered with no-code tools as well as out-of-the-box capabilities to help organizations digitize workflows, enhance customer and employee experiences, and boost efficiency across all business units. Creatio enables non-technical users to create business apps without coding with its no-code UI designer, and drag-and-drop visual design tools.

Additionally, Creatio provides a marketplace of ready-to-go solutions, connectors, and templates for various use cases. Creatio platform is built on a technology stack designed to offer the maximum degree of freedom to integrate the platform within an organization’s digital ecosystem.


Creatio boasts thousands of customers launching millions of CRM, as well as operational and industry workflows within the platform every day in 100 countries. Creatio is headquartered in Boston, MA. They have 700 employees in six offices and a local presence in 14 countries. Creatio also states they have long-lasting relationships with organizations including AMD, Bayer, Kraft Heinz, Visteon, Société Générale Group, and BNP Paribas Group.

Creatio Features

Low-Code Development Features

  • Supported: Visual Modeling
  • Supported: Drag-and-drop Interfaces
  • Supported: Platform Security
  • Supported: Platform User Management
  • Supported: Reusability
  • Supported: Platform Scalability

Creatio Screenshots

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Creatio Videos

Studio Creatio is a no-code platform to automate workflows and build applications with maximum degree of freedom.
Sales Creatio is an end-to-end platform to automate sales processes of any type with no-code and maximum degree of freedom.

Creatio Integrations

Creatio Competitors

Creatio Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, Dutch, Portuguese, French, Czech, German, Russian, Italian, Polish, Hebrew, Ukrainian, Indonesian, Vietnamese, Arabic, Thai, Romanian

Frequently Asked Questions

Creatio starts at $125.

Appian, Salesforce Sales Cloud, and SAP Sales Cloud are common alternatives for Creatio.

Reviewers rate Drag-and-drop Interfaces highest, with a score of 9.3.

The most common users of Creatio are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-3 of 3)

A great solution to manage front office processes effectively

Rating: 10 out of 10
September 07, 2020
Use Cases and Deployment Scope
We use the system for Salesforce automation. The system helps us manage the end-to-end customer
journey and provide cross-functional alignment. Our key requirement for the system was the ability to
manage the same customer through multiple sales processes acting independently of one another. Thanks to easily customizable workflows, we were able to achieve that easily.
Pros
  • Support for omnichannel customer communications
  • Easy-to-use productivity tools for sales agents
  • Intelligent analytics tools
  • Strong vendor support
Cons
  • We are looking forward to more AI-powered solutions in the system that would enable an even greater processes optimization.
Likelihood to Recommend
The system is a perfect option for companies that are searching for a combination of process automation and CRM. Additionally, the system’s customizability enables the platform to meet any business need.
Creatio Feature Ratings
Low-Code Development
N/A
N/A
Return on Investment
  • Formerly, we were facing a challenge of data integrity and operational inefficiency. With the help of the system’s data management and process automation solutions, we were able to leave these issues behind. The new system implementation resulted in improved employee efficiency and a higher quality of customer experience.
Alternatives Considered
The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.

Creatio became an indispensable solution for Be Tech

Rating: 10 out of 10
June 30, 2020
TY
Tatyana Yaroshenko
Chief Marketing Officer
Be Tech (Information Technology & Services, 11-50 employees)
Vetted Review
Verified User
Creatio
4 years of experience
View profile
Use Cases and Deployment Scope
Creatio helps us streamline our customer-facing operations. For over 12 years, we have actively used Creatio across our sales and customer service departments. To keep our customer engagement level high, we also implemented Creatio Customer Portal. Thus, we were able to adopt ITIL best practices and take customer engagement to a whole new level.
Pros
  • High scalability. The platform is being expanded together with our business.
  • The system allows our non-IT staff to create business solutions within the system with no coding required.
  • A unified platform for various functional areas and teams.
  • The platform’s UX is great.
Cons
  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Likelihood to Recommend
I cannot think of any scenario when Creatio might be unsuitable. Thanks to the system’s flexibility, it is possible to do literally anything on the platform. We are able to build new applications and improve existing business processes regularly, which is one of the greatest benefits Creatio provides.
Creatio Feature Ratings
Low-Code Development
N/A
N/A
Return on Investment
  • Creatio helps us understand our customers better.
  • The system’s tools for CRM and process automation enable us to manage our customer-facing processes effectively and provide our customers with high quality services.
  • We have identified a significant increase in customer engagement.
Alternatives Considered
Now I use only Creatio in my work.
Other Software Used

Creatio takes the pain out of switching systems.

Rating: 10 out of 10
June 25, 2020
BA
Bob Anasori
C.O.O.
AutoMatrix (Computer Software, 51-200 employees)
Vetted Review
Verified User
Creatio
2 years of experience
Use Cases and Deployment Scope
We use Creatio across all departments at our company. We specially love the reporting / dashboards and ease of customization. Creatio has enabled sales, support, back office to have visibility to cross departmental information and eliminates data silos.
Pros
  • Quick implementation & Good time to Go Live - in less than a month we were fully functioning.
  • Successful implementation method and partner selection.
  • High user adoption across organization.
  • Ease of doing business with/ work with long-term.
  • Helpful technical support and customer success team.
  • Excellent overall functionality/support for business.
  • Flexibility of platform offered by low-code tools.
Cons
  • Knowledge base could use AI and better layout.
  • More integrations with 3rd parties.
  • Telephony integration.
Likelihood to Recommend
Creatio is great for any company including software, manufacturing. The marketing module is very robust. Sales can quickly get organized without much customization. The support module is really well put together as well but Creatio is not suitable for smaller companies that don't really have well defined departments.
Creatio Feature Ratings
Low-Code Development
N/A
N/A
Return on Investment
  • Positive impact on ROI.
Alternatives Considered
Creatio is easier, more cost effective and more up to date than other solutions we evaluated.
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