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Creatio

Creatio

Overview

What is Creatio?

Creatio is a provider of a platform to automate industry workflows and CRM with no-code and maximum degree of freedom. The Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales, and Service), industry workflows for 20 verticals…

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Learn from top reviewers

Creatio - Navigating Customer Experience

Rating: 8 out of 10
March 25, 2025
IncentivizedVetted ReviewVerified User
We are technology partners of Creatio and we create customised solutions for our client using the functionalities provided by Creatio and by creating the manual functionalitie...
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Siddharth Miglani
Employee - Engineering
Software Engineer
Virtuos Digital Limited
Creatio2 years of experience

Creatio: Empowering Citizen Developers with No-Code Solutions

Rating: 10 out of 10
July 23, 2024
Vetted ReviewVerified User
Creatio and their partners provided an excellent solution to our need for a customizable, low-code, application building platform. We have transitioned several old legacy appl...
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Verified user
Administrator
Creatio2 years of experience

Creatio

Rating: 10 out of 10
January 22, 2024
IncentivizedVetted ReviewVerified User
Creatio is a no-code platform. It allows workflow automation, process management and CRM (customer relationship management). Customization based on an organization requirement...
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Pamela Lall
Director - Information Technology
Director
Heritage Life Insurance
Creatio3 years of experience

A Great Mix of Innovative and Intuitive

Rating: 10 out of 10
November 2, 2023
Vetted ReviewVerified User
Creatio is used primarily as an order management platform. Creatio has helped our organization centralize order management to a primarily platform that can be easily managed a...
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Bryce Willard
Administrator - Other
CRM Analyst
BSN Sports
Creatio3 years of experience

Achieving More with Less: Small Teams Thrive with Creatio

Rating: 9 out of 10
October 16, 2023
Vetted ReviewVerified User
In our organization Creatio serves as a versatile information hub, it allows us to centralize and facilitate communication across various departments and business processes. T...
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Justin Sowell
Director - Other
Director of Special Projects
Lee Transervices
Creatio4 years of experience
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Pricing

View all pricing

Growth

$25

Cloud
per month per user

Enterprise

$55

Cloud
per month per user

Unlimited

$85

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.creatio.com/products/pricin…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $125 per month for 5 users (minimum)
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Features

Low-Code Development

Low-code development tools allow non developers to build simple process applications with little oversight. These tools simplify the application building process, and are frequently used for simple process applications.

8.7
Avg 8.4
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Product Details

What is Creatio?

Creatio is a provider of a platform to automate industry workflows and CRM with no-code and maximum degree of freedom.

The Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales, and Service), industry workflows for 20 verticals and marketplace add-ons.

  • Marketing Creatio - a ready-to-use platform to automate marketing campaigns and lead management workflows with no-code and maximum degree of freedom.
  • Sales Creatio - an end-to-end platform to automate sales processes of any type with no-code and maximum degree of freedom
  • Service Creatio - an omnichannel platform to automate customer service workflows of any complexity with no-code and maximum degree of freedom
  • Studio Creatio - a no-code platform to automate workflows and build applications with maximum degree of freedom. ​

Creatio products can be purchased separately or as a unified CRM solution to automate customer-facing and industry workflows with no-code.

All Creatio products are powered with no-code tools as well as out-of-the-box capabilities to help organizations digitize workflows, enhance customer and employee experiences, and boost efficiency across all business units. Creatio enables non-technical users to create business apps without coding with its no-code UI designer, and drag-and-drop visual design tools.

Additionally, Creatio provides a marketplace of ready-to-go solutions, connectors, and templates for various use cases. Creatio platform is built on a technology stack designed to offer the maximum degree of freedom to integrate the platform within an organization’s digital ecosystem.


Creatio boasts thousands of customers launching millions of CRM, as well as operational and industry workflows within the platform every day in 100 countries. Creatio is headquartered in Boston, MA. They have 700 employees in six offices and a local presence in 14 countries. Creatio also states they have long-lasting relationships with organizations including AMD, Bayer, Kraft Heinz, Visteon, Société Générale Group, and BNP Paribas Group.

Creatio Features

Low-Code Development Features

  • Supported: Visual Modeling
  • Supported: Drag-and-drop Interfaces
  • Supported: Platform Security
  • Supported: Platform User Management
  • Supported: Reusability
  • Supported: Platform Scalability

Creatio Screenshots

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Creatio Videos

Studio Creatio is a no-code platform to automate workflows and build applications with maximum degree of freedom.
Sales Creatio is an end-to-end platform to automate sales processes of any type with no-code and maximum degree of freedom.

Creatio Integrations

Creatio Competitors

Creatio Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, Dutch, Portuguese, French, Czech, German, Russian, Italian, Polish, Hebrew, Ukrainian, Indonesian, Vietnamese, Arabic, Thai, Romanian

Frequently Asked Questions

Creatio starts at $125.

Appian, Salesforce Sales Cloud, and SAP Sales Cloud are common alternatives for Creatio.

Reviewers rate Drag-and-drop Interfaces highest, with a score of 9.3.

The most common users of Creatio are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 59)

Easy-to-use platform to develop custom solutions

Rating: 10 out of 10
November 16, 2021
Verified User
Consultant in Information Technology
Information Technology & Services Company, 10,001+ employees
Vetted Review
Verified User
Creatio
1 year of experience
Use Cases and Deployment Scope
Creatio helped us automate a large number of customer-facing operations across the entire organization. The low-code technology helped us configure the platform so that it easily mirrors the desired process scenarios. It was easy to integrate Creatio with third-party solutions to create a unified IT infrastructure within our company.
Pros
  • Creatio’s strength lies in its ability to adjust to business expectations. Out-of-the-box solutions allowed us to start using the system from the beginning of the implementation process, and low-code technology helped eventually develop required workflows.
Cons
  • It’s important to test system updates before implementation, as it can affect custom processes.
Likelihood to Recommend
The system would be the most beneficial for medium-sized and big companies that want to improve their business process efficiency.

An amazing CRM solution that we used to replace Salesforce.

Rating: 9 out of 10
November 02, 2021
Verified User
Vice-President in Finance and Accounting
Venture Capital & Private Equity Company, 11-50 employees
Vetted Review
Verified User
Creatio
1 year of experience
Use Cases and Deployment Scope
Our entire investment organization uses Creatio for our CRM. We replaced Salesforce with Creatio earlier this year. We use it to keep track of all of our new leads, pipelines, team activity and outreach.
Pros
  • Easy to use
  • Intuitive interface
  • Highly customizable and configurable
  • Excellent customer support
Cons
  • I wish they had [a] dynamic search in their search bar when you're looking up companies.
Likelihood to Recommend
Originally with Salesforce, it was really difficult to cater the solution to our specific needs. There were hundreds of output fields that we never used, but that would be included in our reports because we couldn't get rid of them. Now with Creatio, we can custom create and design an interface that includes what we need. It's easy to manage, I can change the interface from my team's if I want to and there's a great mobile app as well.

A great way to organize company processes

Rating: 10 out of 10
May 22, 2018
EP
Elina Polonska
Chief Operations Officer
WIDE:UP (Financial Services, 51-200 employees)
Vetted Review
Verified User
Creatio
2 years of experience
View profile
Use Cases and Deployment Scope
Bpm’online has assisted our company in organizing our accounting processes. In many cases processes were being practiced, however, nothing was documented. Alternatively, processes were documented but not being practiced. Now, all processes are organized. Each user’s activity is identified and each user held accountable. With this complete oversight, human error is easily identified and corrected and processes easily adjusted to minimize mistakes.
Pros
  • A generous selection of Accounting Connectors, Add-ons and Software Solutions.
  • We have not had to go outside of the bpm’online software in search of such applications.
Cons
  • The time needed to sift through our company processes. It was an intensive, organization project to undertake before we could even think about implementation.
Likelihood to Recommend
Prior to thinking about migrating to an automated process software, it is imperative to review internal processes. It would be a huge time-saver.

Creatio is completely customizable to meet your needs

Rating: 10 out of 10
Incentivized
June 30, 2023
Verified User
Director in Sales
Entertainment Company, 1001-5000 employees
Vetted Review
Verified User
Creatio
1 year of experience
Use Cases and Deployment Scope
Landmark Cinemas uses Creatio for our Sales team as a CRM. Creatio has proven to be very customizable for our unique workflows and business cases. By automating business processes, we have eliminated a large portion of our administrative tasks and can better focus on building and nurturing client relationships. The low-code structure allows for quick and easy changes without programming knowledge or experience.
Pros
  • Visually building out business processes
  • Extremely customizable
  • Marketplace has plenty of free and useful apps
Cons
  • Some documentation in the Creatio Academy is outdated or could benefit from video examples.
Likelihood to Recommend
Changing CRMs can be a very daunting proposition. Creatio's Support and Customer Success teams have been nothing short of fantastic as we recently navigated this change. The regular check-ins helped ensure we had the tools we needed to be successful. I do not have any programming background or experience. Creatio's low-code design has allowed me to implement the majority of changes very easily without additional third-party consultants. Some of the resource documents have not been updated to current versions of the software and/or would benefit from 'How to' videos for the novice user/administrator.

A Well-Suited Solution to Meet Business Goals

Rating: 10 out of 10
November 02, 2021
BK
Butch Knowlton
CIO (Chief Information Officer)
Ringler (Insurance, 201-500 employees)
Vetted Review
Verified User
Creatio
1 year of experience
Use Cases and Deployment Scope
We are utilizing Creatio as an enterprise CRM and business process management solution. Implementing Creatio is a part of our digital transformation journey. The system has enabled the smooth execution of our business application suite by amalgamating five disparate solutions under one umbrella. We'll have a much better user experience for all things associated with our business, one location for all of our business processes, and severely improved data for analytics.
Pros
  • Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
  • Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
  • Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.
Cons
  • Creatio relies quite a bit on implementation partners. Understanding their clients' business is critical to good requirements. We didn't see strong analysts in the project and ended up hiring two.
  • Broader, more diverse color schemes and customizable client logos, branding across the UI would be very nice to have.
  • A more engaging and robust document management solution to go along with their business process management workflows would have helped our project.
Likelihood to Recommend
Any organization seeking a solution that executes business rules and workflows in addition to a CRM should consider this product. I think the system’s flexibility makes it well suited for multiple organizations that need to orchestrate their internal operations and create tailor-made processes to achieve business goals.
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