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Creatio

Creatio

Overview

What is Creatio?

Creatio is a provider of a platform to automate industry workflows and CRM with no-code and maximum degree of freedom. The Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales, and Service), industry workflows for 20 verticals…

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Learn from top reviewers

Creatio - Navigating Customer Experience

Rating: 8 out of 10
March 25, 2025
IncentivizedVetted ReviewVerified User
We are technology partners of Creatio and we create customised solutions for our client using the functionalities provided by Creatio and by creating the manual functionalitie...
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Siddharth Miglani
Employee - Engineering
Software Engineer
Virtuos Digital Limited
Creatio2 years of experience

Creatio: Empowering Citizen Developers with No-Code Solutions

Rating: 10 out of 10
July 23, 2024
Vetted ReviewVerified User
Creatio and their partners provided an excellent solution to our need for a customizable, low-code, application building platform. We have transitioned several old legacy appl...
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Verified user
Administrator
Creatio2 years of experience

Creatio

Rating: 10 out of 10
January 22, 2024
IncentivizedVetted ReviewVerified User
Creatio is a no-code platform. It allows workflow automation, process management and CRM (customer relationship management). Customization based on an organization requirement...
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Pamela Lall
Director - Information Technology
Director
Heritage Life Insurance
Creatio3 years of experience

A Great Mix of Innovative and Intuitive

Rating: 10 out of 10
November 2, 2023
Vetted ReviewVerified User
Creatio is used primarily as an order management platform. Creatio has helped our organization centralize order management to a primarily platform that can be easily managed a...
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Bryce Willard
Administrator - Other
CRM Analyst
BSN Sports
Creatio3 years of experience

Achieving More with Less: Small Teams Thrive with Creatio

Rating: 9 out of 10
October 16, 2023
Vetted ReviewVerified User
In our organization Creatio serves as a versatile information hub, it allows us to centralize and facilitate communication across various departments and business processes. T...
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Justin Sowell
Director - Other
Director of Special Projects
Lee Transervices
Creatio4 years of experience
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Pricing

View all pricing

Growth

$25

Cloud
per month per user

Enterprise

$55

Cloud
per month per user

Unlimited

$85

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.creatio.com/products/pricin…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $125 per month for 5 users (minimum)
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Features

Low-Code Development

Low-code development tools allow non developers to build simple process applications with little oversight. These tools simplify the application building process, and are frequently used for simple process applications.

8.7
Avg 8.4
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Product Details

What is Creatio?

Creatio is a provider of a platform to automate industry workflows and CRM with no-code and maximum degree of freedom.

The Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales, and Service), industry workflows for 20 verticals and marketplace add-ons.

  • Marketing Creatio - a ready-to-use platform to automate marketing campaigns and lead management workflows with no-code and maximum degree of freedom.
  • Sales Creatio - an end-to-end platform to automate sales processes of any type with no-code and maximum degree of freedom
  • Service Creatio - an omnichannel platform to automate customer service workflows of any complexity with no-code and maximum degree of freedom
  • Studio Creatio - a no-code platform to automate workflows and build applications with maximum degree of freedom. ​

Creatio products can be purchased separately or as a unified CRM solution to automate customer-facing and industry workflows with no-code.

All Creatio products are powered with no-code tools as well as out-of-the-box capabilities to help organizations digitize workflows, enhance customer and employee experiences, and boost efficiency across all business units. Creatio enables non-technical users to create business apps without coding with its no-code UI designer, and drag-and-drop visual design tools.

Additionally, Creatio provides a marketplace of ready-to-go solutions, connectors, and templates for various use cases. Creatio platform is built on a technology stack designed to offer the maximum degree of freedom to integrate the platform within an organization’s digital ecosystem.


Creatio boasts thousands of customers launching millions of CRM, as well as operational and industry workflows within the platform every day in 100 countries. Creatio is headquartered in Boston, MA. They have 700 employees in six offices and a local presence in 14 countries. Creatio also states they have long-lasting relationships with organizations including AMD, Bayer, Kraft Heinz, Visteon, Société Générale Group, and BNP Paribas Group.

Creatio Features

Low-Code Development Features

  • Supported: Visual Modeling
  • Supported: Drag-and-drop Interfaces
  • Supported: Platform Security
  • Supported: Platform User Management
  • Supported: Reusability
  • Supported: Platform Scalability

Creatio Screenshots

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Creatio Videos

Studio Creatio is a no-code platform to automate workflows and build applications with maximum degree of freedom.
Sales Creatio is an end-to-end platform to automate sales processes of any type with no-code and maximum degree of freedom.

Creatio Integrations

Creatio Competitors

Creatio Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, Dutch, Portuguese, French, Czech, German, Russian, Italian, Polish, Hebrew, Ukrainian, Indonesian, Vietnamese, Arabic, Thai, Romanian

Frequently Asked Questions

Creatio starts at $125.

Appian, Salesforce Sales Cloud, and SAP Sales Cloud are common alternatives for Creatio.

Reviewers rate Drag-and-drop Interfaces highest, with a score of 9.3.

The most common users of Creatio are from Small Businesses (1-50 employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 12)

Powerful Tool with almost no limitations for SMB

Rating: 9 out of 10
November 09, 2021
CB
Christian Bielz
SENIOR Technical Manager
PERFORMANCE ONE AG (Marketing & Advertising, 51-200 employees)
Vetted Review
Verified User
Creatio
3 years of experience
Use Cases and Deployment Scope
All of our company is using Creatio to manage our sales pipeline from Lead to Order. Our old system wasn't capable of providing us with the features like enhance Leads, create estimations for customers, or print out orders like Creatio is offering. With the help of the tool, we made a lot of spreadsheets obsolete and [it] improved our overall process mindset. We also keep track of all of our client communication and interactions, so everyone is always up to date and on the same page.
Pros
  • Highly customizable and configurable according to your company`s requirements
  • Very intuitive interface & overview
  • Great customer support 24/7
  • Mobile App Support
Cons
  • Performance and Speed wise it could be better.
  • More marketplace apps/solutions would be great to fulfill all needs.
  • More up to date Videos/Guides of learning the system.
Likelihood to Recommend
[Creatio can] improve the sales process/pipeline and upgrade your client interaction. [It can be for] small-medium businesses with low to non process understanding; [you] can learn a lot from the already implemented functions/tools Creatio is providing. [There is the possibility to] automate your business and increase your productivity. [There is the option to] customize the tool as your company needs and not let the tool restrict you from your work.

Business process automation with Creatio platform

Rating: 9 out of 10
November 02, 2021
Verified User
Engineer in Corporate
Information Technology & Services Company, 1001-5000 employees
Vetted Review
Verified User
Creatio
3 years of experience
Use Cases and Deployment Scope
We use Creatio to keep the history of all client interactions in a single place and automate customer-facing processes. We orchestrate sales process across several sales teams by building custom workflows for every department. The system is configured to guide users through every stage of the sales process. Creatio gives us the possibility to track teams' performance and generate reports based on the aggregated data.
Pros
  • Flexibility and ease of customization.
  • The analytics and reporting give valuable insights.
  • The beautiful data visualization Creatio provides.
Cons
  • Copying business process parts and using them for another process.
  • Filtering by the related object in the process log.
  • To have the ability to configure business processes via a mobile app.
Likelihood to Recommend
The combination of out-of-the-box solutions and low-code capabilities make Creatio a great fit for any scenario.

Creatio - Navigating Customer Experience

Rating: 8 out of 10
Incentivized
March 25, 2025
SM
Siddharth Miglani
Software Engineer
Virtuos Digital Limited (Information Technology & Services, 11-50 employees)
Vetted Review
Verified User
Creatio
2 years of experience
View profile
Use Cases and Deployment Scope
We are technology partners of Creatio and we create customised solutions for our client using the functionalities provided by Creatio and by creating the manual functionalities using the provided building blocks from Creatio. We cater business problems from different sectors such as Finance, Banking and F&B . The scope can be tailored according to the requirements.
Pros
  • Sales
  • Marketing
  • Customer Management
  • Business Process Modelling
  • Finance
Cons
  • Performance and Scalability when no. of users are more
  • Version Control for Cloud Deployments
  • Better Pricing for smaller enterprises
  • Mobile App
Likelihood to Recommend
Creatio is well suited in following scenarios: Complex Business process modelling and automation, Low code No code development which is best for efficient timelines, customized reporting and dashboarding, seamless integration with other technologies. Scenarios where Creatio is less appropriate: Solutions which require high cutomizations on the frontend side as this can be done by javascript modifications but it increases the load on the page and slows it down.

An amazing CRM solution that we used to replace Salesforce.

Rating: 9 out of 10
November 02, 2021
Verified User
Vice-President in Finance and Accounting
Venture Capital & Private Equity Company, 11-50 employees
Vetted Review
Verified User
Creatio
1 year of experience
Use Cases and Deployment Scope
Our entire investment organization uses Creatio for our CRM. We replaced Salesforce with Creatio earlier this year. We use it to keep track of all of our new leads, pipelines, team activity and outreach.
Pros
  • Easy to use
  • Intuitive interface
  • Highly customizable and configurable
  • Excellent customer support
Cons
  • I wish they had [a] dynamic search in their search bar when you're looking up companies.
Likelihood to Recommend
Originally with Salesforce, it was really difficult to cater the solution to our specific needs. There were hundreds of output fields that we never used, but that would be included in our reports because we couldn't get rid of them. Now with Creatio, we can custom create and design an interface that includes what we need. It's easy to manage, I can change the interface from my team's if I want to and there's a great mobile app as well.

Great Low-code CRM and BPM tool with awesome customer service.

Rating: 10 out of 10
November 01, 2021
Verified User
Analyst in Other
Venture Capital & Private Equity Company, 11-50 employees
Vetted Review
Verified User
Creatio
1 year of experience
Use Cases and Deployment Scope
We use Creatio to track all communications with other organizations. It is being used by our entire team and helps us maintain and develop relationships with companies that we may potentially invest in overtime.
Pros
  • Speed
  • Managing Outreach
  • Analytics
  • Process Automation and Management
  • Low-code
  • No-code
  • Configurability
Cons
  • Mobile app layout
  • UI
  • Don't have much else here, it is great!
Likelihood to Recommend
Creatio is especially useful when managing relationships with hundreds or thousands of different individuals/businesses. If you only have to keep up with 40-50 people/businesses then Creatio is probably not the solution for you. Where there is complexity in your sales or service process, Creatio has proven to excel.
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