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Crisp

Crisp

Overview

Recent Reviews

TrustRadius Insights

Crisp has proven to be a valuable tool for handling customer support and inquiries through website chat and incoming emails, according to …
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Pricing

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Basic

$0

Cloud
per month

Enterprise

$0

Cloud

Pro

$25

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Crisp?

Crisp Features

  • Supported: Activity Dashboard
  • Supported: Alerts/Escalation
  • Supported: Automated Routing
  • Supported: Customer Database
  • Supported: Customizable Branding
  • Supported: Email Management
  • Supported: Interaction Tracking
  • Supported: Knowledge Base Management
  • Supported: Macros/Templated Responses
  • Supported: Multi-Channel Communication
  • Supported: Real Time Notifications
  • Supported: Real-Time Chat
  • Supported: Remote Access/Control
  • Supported: Reporting/Analytics
  • Supported: Self Service Portal
  • Supported: Service Level Agreement (SLA) Management
  • Supported: Social Media Integration
  • Supported: Support Ticket Management
  • Supported: Third Party Integrations
  • Supported: Ticket Management
  • Supported: Workflow Configuration
  • Supported: Appointment Scheduling
  • Supported: Audience Targeting
  • Supported: Chatbot
  • Supported: Email Automation
  • Supported: Group Messaging
  • Supported: Human Handover
  • Supported: Lead Distribution
  • Supported: Lead Qualification
  • Supported: Product Recommendations
  • Supported: SMS Messaging
  • Supported: Video Chat
  • Supported: Auto-Responders
  • Supported: Canned Responses
  • Supported: File Sharing
  • Supported: Geotargeting
  • Supported: Mobile Access
  • Supported: Offline Form
  • Supported: Proactive Chat
  • Supported: Real-time Consumer-facing Chat
  • Supported: Screen Sharing
  • Supported: Transcripts/Chat History
  • Supported: Transfers/Routing
  • Supported: Website Visitor Tracking
  • Supported: Collaboration Tools
  • Supported: Live Chat
  • Supported: Video Conferencing

Crisp Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWeb-Based, Mac, Windows, Android, iPhone, iPad
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Comparisons

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Reviews and Ratings

(3)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Crisp has proven to be a valuable tool for handling customer support and inquiries through website chat and incoming emails, according to users. Its performant live chat agent effectively manages customer interactions, allowing businesses to provide prompt assistance. Users have also found Crisp's Helpdesk feature to be a helpful knowledge base that centralizes customer support management. In comparison to other options like Zendesk and Intercom, small companies have chosen Crisp for its outstanding performance at a lower cost. The ability to easily configure automated bots, including more advanced options with workflow capabilities, has been highly valued by users. Crisp's chat functionalities have been successfully utilized on e-commerce websites for chatting with clients and leads, leading users to recommend the platform. Additionally, the customization options offered by Crisp, such as adding gifs and personalizing chat interfaces, have allowed businesses to create personalized customer experiences. The convenience of switching between multiple websites and managing multiple chats simultaneously has enhanced productivity for users. With smartphone apps available, users can stay connected and respond to chats even while away from their desks. The helpdesk feature included in the Unlimited plan has provided robust support for users' needs. However, some users have encountered issues with push notifications, leading them to consider alternative platforms. Overall, Crisp's range of features and affordable pricing have made it an attractive choice for integrating multiple communication channels into one platform. While there is room for improvement in addressing never-ending conversations, Crisp has demonstrated reliability for personal blogs and has been benchmarked as the best live chat plugin on the market by users.

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