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Criterion HCM

Criterion HCM

Overview

What is Criterion HCM?

Criterion provides human capital management (HCM) software for midmarket organizations in construction, financial services, nonprofits and higher education, empowering them to streamline their critical HR, payroll, talent engagement, and workforce management processes.

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Learn from top reviewers

Do Not Purchase

Rating: 1 out of 10
October 12, 2021
IncentivizedVetted ReviewVerified User
It is being used across our entire organization for time & attendance and payroll processing.
Continue reading
Verified user
Professional
Criterion HCM2 years of experience
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Pricing

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Criterion HCM

Criterion HCM

N/A
Unavailable

What is Criterion HCM?

Criterion provides human capital management (HCM) software for midmarket organizations in construction, financial services, nonprofits and higher education, empowering them to streamline their critical HR, payroll, talent engagement, and workforce management processes.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

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SAP SuccessFactors HCM

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Product Demos

Criterion HCM - Sage Intacct Integration demo

YouTube

Sage 100 DSD Enhancement PRCR - Sage Payroll Integration with Criterion HCM

YouTube

Criterion HCM Demo - How to Automate HR Process w/ Cloud HR Software

YouTube
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Product Details

What is Criterion HCM?

Criterion provides human capital management (HCM) software for midmarket organizations in construction, financial services, nonprofits and higher education, empowering them to streamline their critical HR, payroll, talent engagement, and workforce management processes.


Criterion HCM is now enhanced by ch.ai - the platform's AI capability designed to help simplify complex HR tasks.


The company states that they currently serve over 500 enterprise customers across 10+ countries.

Criterion HCM Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Criterion HCM Video

Ten Minute Overview of Criterion HCM

Criterion HCM Integrations

Criterion HCM Competitors

Criterion HCM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Criterion HCM Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)10%
Mid-Size Companies (51-500 employees)20%
Enterprises (more than 500 employees)70%
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Reviews From Top Reviewers

View all reviews
(1-1 of 1)

Do Not Purchase

Rating: 1 out of 10
Incentivized
October 12, 2021
Verified User
Professional in Corporate
Building Materials Company, 51-200 employees
Vetted Review
Verified User
Criterion HCM
2 years of experience
Use Cases and Deployment Scope
It is being used across our entire organization for time & attendance and payroll processing.
Pros
  • changes in pay rates
  • rehiring employees
  • payroll calculations
  • assisting with PTO accruals
Cons
  • payroll reports
  • state filing of W-2s
  • support
  • implementation
  • employees access to W-2
Likelihood to Recommend
We have not been happy with the functionality or reporting reports with this software. Numerous issues with employees not being able to clock in and out of the system. Employees' time sheets disappearing. Quarterly reports not matching to totals on batch payroll reports. Does not have the capability to electronically submit w-2's to state reporting agencies.
Criterion HCM Feature Ratings
Human Resource Management (7)
22.857142857142854%
2.3
Employee demographic data
50%
5.0
Employment history
50%
5.0
Job profiles and administration
N/A
N/A
Workflow for transfers, promotions, pay raises, etc.
60%
6.0
Organizational charting
N/A
N/A
Organization and location management
N/A
N/A
Compliance data (COBRA, OSHA, etc.)
N/A
N/A
Payroll Management (7)
35.714285714285715%
3.6
Pay calculation
50%
5.0
Support for external payroll vendors
N/A
N/A
Off-cycle/On-Demand payment
50%
5.0
Benefit plan administration
50%
5.0
Direct deposit files
50%
5.0
Salary revision and increment management
50%
5.0
Reimbursement management
N/A
N/A
Leave and Attendance Management (3)
26.666666666666664%
2.7
Approval workflow
40%
4.0
Balance details
40%
4.0
Annual carry-forward and encashment
N/A
N/A
Employee Self Service (5)
16%
1.6
View and generate pay and benefit information
40%
4.0
Update personal information
40%
4.0
View job history
N/A
N/A
View company policy documentation
N/A
N/A
Employee recognition
N/A
N/A
Asset Management
N/A
N/A
HR Reporting (3)
N/A
N/A
Report builder
N/A
N/A
Pre-built reports
N/A
N/A
Ability to combine HR data with external data
N/A
N/A
Integration with other HR capabilities
N/A
N/A
Performance Management (5)
N/A
N/A
Performance plans
N/A
N/A
Performance improvement plans
N/A
N/A
Review status tracking
N/A
N/A
Review reminders
N/A
N/A
Multiple review frequency
N/A
N/A
Succession Planning (4)
N/A
N/A
Create succession plans/pools
N/A
N/A
Candidate ranking
N/A
N/A
Candidate search
N/A
N/A
Candidate development
N/A
N/A
Onboarding (2)
5%
0.5
New hire portal
10%
1.0
Manager tracking tools
N/A
N/A
Performance and Goals (4)
N/A
N/A
Corporate goal setting
N/A
N/A
Individual goal setting
N/A
N/A
Line-of sight-visibility
N/A
N/A
Performance tracking
N/A
N/A
Recruiting / ATS (7)
N/A
N/A
Job Requisition Management
N/A
N/A
Company Website Posting
N/A
N/A
Publish to Social Media
N/A
N/A
Job Search Site Posting
N/A
N/A
Duplicate Candidate Prevention
N/A
N/A
Applicant Tracking
N/A
N/A
Notifications and Alerts
N/A
N/A
Return on Investment
  • does not impact our ROI
Alternatives Considered
When reviewing the various software before selecting Criterion HCM, it appeared to be the best choice and value. During implementation (which took nine months with us having to do most of the work) we realized we were not given accurate information regarding the software.
Other Software Used
Navisite Productivity and Collaboration (Microsoft Office 365 and MDM)
Users and Roles
100
All employees
Support Headcount Required
2
Patience and the ability to get a work around the system.
Business Processes Supported
  • payroll
  • payroll reporting
  • salary history
Innovative Uses
  • none
Future Planned Uses
  • none
Likelihood to Renew
1
We are changing to another payroll/HR vendor.
Products Replaced
Yes
Sage Abra
It came to end of life and we had to change.
Key Differentiators
  • Price
  • Product Features
  • Product Usability
Was told it could do everything we required. It was a lie.
Evaluation Lessons Learned
I really do not know how we would have known that we were lied to about the capabilities of this software.
Implementation Details / Implementation Partner
  • Implemented in-house
  • Third-party professional services
Net @ Work
Implementation Issues
  • Getting our information set up
  • Our meetings amounted to Net @ Work entering our information that should have been completed prior to meetings
Implementation Rating
1
Had to continually repeat our information. Kept getting us confused with another client.
Support Rating
1
Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.
Premium Support
I have never heard of premium support.
Exceptional Examples of Criterion HCM Support
No
Usability
1
too many instances of errors, unable to access program/time sheets
Easy Tasks
  • pay processing
Difficult Tasks
  • reporting
Mobile Interface Availability and Impressions
Yes
not well
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