Creatio
Creatio is a no-code platform. It allows workflow automation, process management and CRM (customer relationship management). Customization …
Starting at $25 per month per user
View PricingOverview
What is Creatio?
Creatio is a provider of a platform to automate industry workflows and CRM with no-code and maximum degree of freedom. The Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales, and Service), industry workflows for 20 verticals…
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Popular Features
- Drag-and-drop Interfaces (34)9.494%
- Platform Scalability (34)9.090%
- Platform Security (33)8.686%
- Platform User Management (35)8.686%
Reviewer Pros & Cons
Pricing
Growth
$25
Cloud
per month per user
Growth + CRM (Marketing/Sales/Service)
$40
Cloud
per month per user
Enterprise
$55
On Premise
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.creatio.com/products/pricin…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $25 per month per user
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Creatio?
Creatio is a provider of a platform to automate industry workflows and CRM with no-code and maximum degree of freedom.
The Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales, and Service), industry workflows for 20 verticals and marketplace add-ons.
- Marketing Creatio - a ready-to-use platform to automate marketing campaigns and lead management workflows with no-code and maximum degree of freedom.
- Sales Creatio - an end-to-end platform to automate sales processes of any type with no-code and maximum degree of freedom
- Service Creatio - an omnichannel platform to automate customer service workflows of any complexity with no-code and maximum degree of freedom
- Studio Creatio - a no-code platform to automate workflows and build applications with maximum degree of freedom.
Creatio products can be purchased separately or as a unified CRM solution to automate customer-facing and industry workflows with no-code.
All Creatio products are powered with no-code tools as well as out-of-the-box capabilities to help organizations digitize workflows, enhance customer and employee experiences, and boost efficiency across all business units. Creatio enables non-technical users to create business apps without coding with its no-code UI designer, and drag-and-drop visual design tools.
Additionally, Creatio provides a marketplace of ready-to-go solutions, connectors, and templates for various use cases. Creatio platform is built on a technology stack designed to offer the maximum degree of freedom to integrate the platform within an organization’s digital ecosystem.
Creatio boasts thousands of customers launching millions of CRM, as well as operational and industry workflows within the platform every day in 100 countries. Creatio is headquartered in Boston, MA. They have 700 employees in six offices and a local presence in 14 countries. Creatio also states they have long-lasting relationships with organizations including AMD, Bayer, Kraft Heinz, Visteon, Société Générale Group, and BNP Paribas Group.
Creatio Features
Low-Code Development Features
- Supported: Visual Modeling
- Supported: Drag-and-drop Interfaces
- Supported: Platform Security
- Supported: Platform User Management
- Supported: Reusability
- Supported: Platform Scalability
Creatio Screenshots
Creatio Videos
Studio Creatio is a no-code platform to automate workflows and build applications with maximum degree of freedom.
Sales Creatio is an end-to-end platform to automate sales processes of any type with no-code and maximum degree of freedom.
Creatio Integrations
- Mailchimp
- Mailchimp Transactional Email (Mandrill)
- OpenStreetMap
- Google Maps API
- Google Contacts and Calendars
- LDAP
- IMAP
- MS Exchange
Creatio Competitors
Creatio Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac, Windows Server |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Countries | Global |
| Supported Languages | English, Spanish, Dutch, Portuguese, French, Czech, German, Russian, Italian, Polish, Hebrew, Ukrainian, Indonesian, Vietnamese, Arabic, Thai, Romanian |
Frequently Asked Questions
Creatio starts at $25.
Reviewers rate Drag-and-drop Interfaces highest, with a score of 9.4.
The most common users of Creatio are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Creatio is widely utilized across organizations for a variety of purposes. Sales teams rely on the Sales Enterprise, Customer Center, and Marketing platforms to generate new business opportunities and effectively manage partner relationships. The Marketing Team leverages Creatio for mass communications with customers, including introductory information and specialized notifications. Additionally, Creatio serves as a standard CRM for the rest of the company, enhancing their ability to service existing and future clients.
Users have found Creatio to be highly effective in revenue maximization by managing and automating sales processes and workflows. It enables smooth execution of business applications, aiding in digital transformation. The software is used to manage the sales pipeline from Lead to Order, improving lead management and estimation capabilities. Creatio is also utilized to track leads, opportunities, and generate reports for management. Furthermore, it facilitates the management of meetings with clients and tracks customer interactions.
Creatio proves valuable in streamlining internal business processes such as lead and opportunity management, compliance processes, and customer onboarding. Customizable dashboards offer insight into operational efficiency and help identify bottlenecks. Across sales, customer service, and marketing departments, Creatio improves customer engagement and fosters the adoption of best practices.
For marketing teams, Creatio assists in effective customer attraction and engagement by improving sales processes through personalized marketing campaigns. It supports marketing and sales pipeline management, client/vendor communication, and information tracking. Proper integrations have reduced basket abandonment rates while configuring business processes.
The software transforms organizations by providing intelligent solutions for customer-facing processes and keystone data management. As a versatile information hub, Creatio facilitates communication and standardizes processes across departments. It manages the entire client lifecycle while aiding in Salesforce automation, thus achieving cross-functional alignment.
Creatio's customization capabilities enable unique workflows for various departments within an organization. It embodies comprehensive CRM and marketing automation features in one platform that can be tailored to meet specific business needs. By automating processes and nurturing client relationships, Creatio boosts productivity and aids digital transformation.
Users commonly recommend the following for Creatio:
-
Dedicate enough time to learn the product well and utilize the resources provided by Creatio Academy. This will help business users digitize processes without technical knowledge.
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Work closely with the Creatio team to optimize internal business processes. Make use of the support and updates provided by Creatio to ensure smooth operations.
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Utilize Studio Creatio's no-code/low-code platform to accelerate innovation. Invest ample time in training to ensure staff is confident and comfortable using the software.
Attribute Ratings
Reviews
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January 22, 2024
Creatio
- Automation of Workflow
- Document Repository and Retrieval
- Adaptable with third party integrations
- Specific roles based on the function and responsibilities of the employee.
- Ability to create Read only Roles configured by User id
November 02, 2023
A Great Mix of Innovative and Intuitive
Score 10 out of 10
Vetted Review
Verified User
- Customer Service
- Ease of Use
- Easy Implementation
- Package Delivery
- Historical Reporting
October 16, 2023
Achieving More with Less: Small Teams Thrive with Creatio
Score 9 out of 10
Vetted Review
Verified User
- Rapidly implement new products or processes
- Organizing complex processes from start to finish
- Bring information together into one place to facilitate data driven business insights
- More rapid availability of updated documentation as they move forward into the Quantum release and beyond
- Better out of the box support for SAS and Service Companies in general
- Would like to see some no-code options for fine tuning CSS on Freedom UI pages
Score 8 out of 10
Vetted Review
Verified User
- Customer Service
- Low-code platform
- Updates
- Making the dashboarding/Folders easier to understand for non-tech-users
- Visually building out business processes
- Extremely customizable
- Marketplace has plenty of free and useful apps
- Some documentation in the Creatio Academy is outdated or could benefit from video examples.
April 29, 2022
A global CRM platform that really deserves to be known!
- Lead management
- 360° view of our prospects and customers
- Workflow management
- Documentation could sometimes be more intuitive
- Lots of third-party applications, so frustrating when only the connector you need is missing
- The possibilities are very large, so it is difficult to properly channel resources and needs within the company regarding this platform
April 29, 2022
Creatio - Making our business more efficient
Score 10 out of 10
Vetted Review
Verified User
- Track contracts
- Provide overviews of areas of the business through dashboards
- Manage marketing plans
- Run our Sales meetings through it
- Being able to use voice notes in more areas - the sales team love those!
- Being able to interact the sections together a bit more easily
April 27, 2022
Automated workflows for smooth project delivery
Score 10 out of 10
Vetted Review
Verified User
- I think the biggest strength of Creatio is no-code technology. It’s incredible how easy every department can tailor the system capabilities to their particular needs.
- Sometimes we experience a slowdown while saving changes.
April 26, 2022
Strengthening sales and marketing efforts with Creatio
Score 10 out of 10
Vetted Review
Verified User
- The platform provides excellent data visualization
- Custom dashboards help analyze lead conversion pipelines and monitor sales results to make informed decisions on the process enhancements
- Creatio offers extensive functionality, and so far, all our requirements for the system have been met.
April 26, 2022
A centralized platform for operational efficiency
Score 10 out of 10
Vetted Review
Verified User
- Creatio's out-of-the-box capabilities are a great asset to start with and low-code and no-code tools - to proceed with.
- The platform enables business users to develop custom workflows to match the unique needs of the business.
- The system interface could be more adjustable, i.e. would be nice to hide all the fields that I don’t use.
- Automating both B2C and B2B sales cycle processes.
- Analytics and forecasting functionalities help measure sales anf operations metrics.
- Low code CRM environments simplify workflow and sales procedures through automation.
- Creatio offers an extensive range of CRM tools, but the vendor hasn't fully documented all features.
December 28, 2021
Intuitive platform with great SFA capabilities
Score 10 out of 10
Vetted Review
Verified User
- Creatio is a very intuitive and flexible solution ensuring instant access to customer information.
- Thanks to analytics and reporting, it’s easier to monitor sales reps’ activities and define areas for improvements.
- In new releases, we expect integration with messengers to allow us to communicate with customers directly from the system
December 23, 2021
Modern CRM with low-code approach
- Lead management & sales cycle
- Reporting
- Knowledge base
- Need to simplify search
- Need to increase total speed for the system
- Need to develop more clear course for novice
December 19, 2021
Boosting Customer Satisfaction With Creatio
Score 7 out of 10
Vetted Review
Verified User
- Thanks to no-code technology, Creatio’s out-of-the-box solutions can be adjusted to meet our business needs.
- Creatio Academy provides self-explanatory instructions on system configuration.
- [A] more flexible dynamic dashboard set up with the ability to change time intervals on the go would be an excellent addition.
December 13, 2021
Creatio for INDUSTRIAL AND BUILDING GROUP
Score 10 out of 10
Vetted Review
Verified User
- Creatio stands out on the market thanks to its no-code/low-code capabilities
- Every company has its unique processes, so it is vital to reflect them through business logic customization.
- Furthermore, Creatio ensures excellent data visualization and analytics.
- I think Creatio has chosen the right direction for improvement. Moving towards no-code development and simplified visual changes would make the platform even more robust, flexible, and user-friendly.
December 04, 2021
One-stop-shop for your sales and service needs
Score 10 out of 10
Vetted Review
Verified User
- No-code development tools allow us to create workflows that fully correspond to our business requirements.
- The extensive integration options promote synergy between different corporate applications.
- Occasionally we experience performance issues.
November 27, 2021
No-code platform with unlimited customization capabilities
Score 10 out of 10
Vetted Review
Verified User
- Low-code /no-code features, which enable end-users to simply configure their desired platform without going through development complications.
- Extending marketing functionality with the ability to create landing pages within Creatio rather than use add-ons, and send out bulk SMS. Consent management also would be a great addition.
November 17, 2021
Data at your fingertips with Creatio platform
Score 7 out of 10
Vetted Review
Verified User
- As a trade marketing manager, I like Creatio's analytics and reporting capabilities. You can easily track all the required data and estimate the budget for the planned activities.
- It would be great to make the system more user-friendly by adding more advanced filtering and data visualization. On a side note, we have already seen some significant improvements in this area this year.
November 16, 2021
Easy-to-use platform to develop custom solutions
Score 10 out of 10
Vetted Review
Verified User
- Creatio’s strength lies in its ability to adjust to business expectations. Out-of-the-box solutions allowed us to start using the system from the beginning of the implementation process, and low-code technology helped eventually develop required workflows.
- It’s important to test system updates before implementation, as it can affect custom processes.
November 13, 2021
Building efficient workflows with no-code
Score 10 out of 10
Vetted Review
Verified User
- You don't need to know how to code to build workflows with Creatio.
- The ability to create processes and adjust them according to the changing business needs is what makes Creatio a top-notch solution.
- The mobile application requires enhancements to correspond to the desktop version fully.
November 12, 2021
Increasing efficiency with Creatio
Score 9 out of 10
Vetted Review
Verified User
- The platform is very intuitive and flexible.
- It's easy to integrate Creatio with third-party applications to create a unified digital workspace.
- It would be great to have more in-depth information on the Marketing module set up in the Creatio Academy.
November 11, 2021
Exceptional service
Score 10 out of 10
Vetted Review
Verified User
- The system is very flexible and user-friendly.
- Changes can be made quickly without coding, and the UI can be customized to suit our specific requirements.
- Creatio is quite intuitive, so it does not take a lot of time to train new users.
- Automatic calculations, especially when data is exported into Excel.
November 09, 2021
Powerful Tool with almost no limitations for SMB
Score 9 out of 10
Vetted Review
Verified User
- Highly customizable and configurable according to your company`s requirements
- Very intuitive interface & overview
- Great customer support 24/7
- Mobile App Support
- Performance and Speed wise it could be better.
- More marketplace apps/solutions would be great to fulfill all needs.
- More up to date Videos/Guides of learning the system.
November 08, 2021
Creatio makes a difference
Score 9 out of 10
Vetted Review
Verified User
- Low-code technology that makes building processes simple and fast
- Intuitiveness and user-friendly interface
- Great team working on the product and ensuring customer satisfaction
- The platform offers extensive functionality and customization options. Our needs are fully met.
November 06, 2021
Great flexibility and our business users love it
Score 10 out of 10
Vetted Review
Verified User
- Custom workflow creation without needing technical knowledge
- CRM, marketing automation, and case mgmt; all under a single platform without the need to patch together multiple systems.
- Very strong customer support.
- There was an integration with a data vendor we were subscribed to that was not in the Creatio market place so the Creatio team built the integration separately for us.