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Crownpeak Digital Accessibility and Quality

Crownpeak Digital Accessibility and Quality
Formerly Crownpeak Digital Quality Management (DQM)

Overview

What is Crownpeak Digital Accessibility and Quality?

Crownpeak Digital Accessibility and Quality is a digital governance and web content management and monitoring solution designed to support excellent customer experience across all digital touchpoints, supporting web accessibility needs, error catching, SEO best practices, brand compliance, and analytics with…

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Recent Reviews

Crownpeak review

10 out of 10
February 21, 2022
Incentivized
We use CrownPeak and its PageChecker function on a daily basis to ensure standards are met and kept on our website. We also use it to …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Crownpeak Digital Accessibility and Quality?

Crownpeak Digital Accessibility and Quality is a digital governance and web content management and monitoring solution designed to support excellent customer experience across all digital touchpoints, supporting web accessibility needs, error catching, SEO best practices, brand compliance, and…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.crownpeak.com/products/digi…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is UserWay Accessibility Widget?

UserWay ensures that websites, apps, and digital documents more readily comply with accessibility regulations, such as WCAG 2.1 AA, WCAG 2.2, EN 301-549, EAA, ADA, and Section 508.

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Product Details

What is Crownpeak Digital Accessibility and Quality?

Crownpeak Digital Accessibility and Quality is specifically designed for multi-site, enterprise environments and works to automate key governance processes - ensuring the consistent application of content quality and regulatory compliance standards across your global digital touchpoints.

The platform comes with compliance monitoring capabilities and covers everything from SEO, user experience (UX), mobile web, and accessibility requirements. It is also customizable enabling precision monitoring of your company's unique brand and business rules and content localization requirements.

Designed to work with any CMS, the vendor says that Crownpeak's platform makes quality assurance seamless. It integrates directly with existing publication workflow, enabling digital marketers and content professionals to test and optimize their work in both pre- and post-publication environments.

Crownpeak Digital Accessibility and Quality Screenshots

Screenshot of DQM banishes the silos and brings it all together in one powerful but simple to use dashboard, providing visibility and control across all your global digital properties.Screenshot of Do you know what's actually out there on your sites? Take control with a global view of your digital assets.Screenshot of Web accessibility is legally mandated in many countries. We make it easy to ensure compliance and expand audience by adhering to industry best-practice standards for accessible web design.Screenshot of Powerful reports and diagnostic tools provide deep insight across your global web properties, so you can drive improvement, manage risk and react quickly.

Crownpeak Digital Accessibility and Quality Integrations

Crownpeak Digital Accessibility and Quality Competitors

Crownpeak Digital Accessibility and Quality Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Crownpeak Digital Accessibility and Quality is a digital governance and web content management and monitoring solution designed to support excellent customer experience across all digital touchpoints, supporting web accessibility needs, error catching, SEO best practices, brand compliance, and analytics with benchmarking. Crownpeak Digital Accessibility and Quality can be integrated into an existing CMS.

Siteimprove, Monsido, and Sitemorse are common alternatives for Crownpeak Digital Accessibility and Quality.

Reviewers rate Usability highest, with a score of 9.8.

The most common users of Crownpeak Digital Accessibility and Quality are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(31)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
January 28, 2022

Happy with Crownpeak DQM

Joel Macaluso | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Our organization and several of our clients use Crownpeak DQM to help ensure accessibility compliance, improve SEO, and ensure branding standards.
  • Automated WCAG Testing
  • Automated SEO issue finding
  • Continued assurance after content and template updates.
  • Make it easier to accept misspellings as correct
Crownpeak DQM is a great product to help with automated scans both on a "live" website as well as during the development process. It does not replace manual scans - but rather should be complimentary. It also helps provide a great "paper trail" of work done for compliance auditing purposes.
  • Better SEO and a more accessible site equate to more visitors and sales
  • Paper trail for WCAG auditing
Once you familiarize yourself with the tool, it is simple to navigate.
Crownpeak, as a company, has been very responsive to any questions. They provide dedicated team members to help you get the most out of your investment.
5
Developers, Project Managers, Content Editors
3
People who have basic understanding of SEO and Accessibility concerns, but they do not need to be technical or "experts" to utilize the tool.
  • Auditing and fixing issues with existing sites that have not previously been concerned with web accessibility
  • Continual improvement and compliance of web accessibility after a site launch.
  • Quality assurance during a large development effort.
  • As an agency, we often use it to ensure we are providing value for our clients each month even when the client doesn't have specific requests.
  • Just by continuing to educate our clients of the importance of web accessibility and how an automated tool like this is critical to the process.
Its become part of our web optimization team's monthly process.
No
  • Price
  • Product Features
  • Product Usability
We're happy with our decision and how it fits into our workflow. We've even taken over management of a connector for DQM with Sitecore DXP.
  • Implemented in-house
No
Change management was minimal
  • Ensuring that we built a process to address the issues that DQM finds.
Ensure that you are ready with a solid process to address issues.
  • Online training
Product is straight-forward but the training was helpful and beneficial
I'm sure there are things that are needed for specific scenarios but we are comfortable with the configuration options provided.
No - we have not done any customization to the interface
No - we have not done any custom code
The connector to Sitecore DXP is super helpful.
We haven't needed to.
No
Crownpeak ensures that we are getting the most out of the product with periodic, scheduled review meetings.
  • Drilling down to issues is simple and quick.
  • Top level dashboard and charts provide a fast way to see if things are trending better or worse
  • Nothing is difficult in my opinion
haven't had issues accessing when needed.
Haven't had issues accessing the dashboard when needed.
No issues with speed and performance
  • Sitecore
iMedia (my agency) has taken over development and support of a connector between DQM and Sitecore.
  • API (e.g. SOAP or REST)
Crownpeak CSMs are very easy to work with in my experience.
Crownpeak set up scheduled recurring meetings to ensure we remain comfortable with the product.
Harrie Vermeulen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Dqm consists out of a couple of different aspects, first of all you have the dashboard, this is used by the gate keepers of quality, Digital Services and the content owners of several different markets and businesses. Using this dashboards we keep track of large scale issues, template or component issues but alo hunt down the priority issues. The other tool is the cms plugin, this is used by all authors to make sure no isseus go live, and because some issues cannot be indicated by that plugin we also onboarded the Dqm live page checker. This tool can be used on the live page to check all checkpoints that are in the dashboard. We've been using the dashboards for more than a year and using the benchmarks we see great improvement on the website and apart from that over 30 checkpoints were added to make sure all aspects on quality were included. Some minor aspects (which the crownpeak team is developing) is reporting both on plugin usage as well as a daily management setup in the dashboard and the new checkpoints do not give any weight to the benchmarking scores, though they should.
  • The tickets, every single day I'm amazed by the ticketing tool and people that work on them, unfortunately I'm no longer being asked to grade tickets because every single one of them would be 10/10
  • The tooling itself is very intuitive, I myself am addicted to the scorings, its an amazing motivator!
  • The possibility to together with the Dqm team work on new checkpoint is so much fun!
  • The providing of info on improvements can be improved, there's a lot of information on the forum but a biweekly newsletter for tool owners like myself would be nice
  • Additional checkpoints could be suggested, its very onesided when it comes to new checkpoint creation
  • New checkpoints should be able to give weight on the benchmarking scores, insights on how the weight in the bemchmarking scores would be nice
  • I'm worried about the new ui and how it will affect the daily operations
If you have a fully customized cms and have people working on the site with html and css knowledge this is the best tool ever, all specifics can be checked. Using ab tests and optimization services we identify best practices of the website and everywhere the best practices aren't implemented we find using the custom checkpoints. Aspects that cannot be automated via a quick IT solution is turned into a checkpoint and that's great!
  • It improved seo A lot! Pages that shouldn't be indexed are cleaned up and seo specifics have been automated and fixed as much as possible
  • Accessibility, creating awareness throughout the organization for digital exclusion is great and really gives the team a fulfilled feeling at the end of the day
  • Usability, checkpoints that indicate broken user journeys (broken links, broken videos, broken forms) have been solved for 90% in one year
  • The escalations that happened after the go-live of issues on new pages have gone down significantly
As mentioned previously, the tool is extremely intuitive and allows you to identify detailed issues but also large-scale issues on the template or component level. As an administrator, I also have the ability to manage checkpoints which is a real eye-opener. The Crownpeak form is a bit of an issue however the usability of the community site makes it feel as there is too much information, I've not dared to spend a lot of time in all the articles because it could be a full-time job.
As previously mentioned, the team that works on tickets is amazing, I get an elaborate response within 24 hours and they really think together with me on how to solve issues and create new checkpoints. The only reason why I'm giving a 9 is that the company contact could be improved with something like newsletters and less automated mails.
We did a demo between two companies and everything one lacked Crownpeak could provide, better pricing, better help, friendlier customer service, better tooling, allowing more customization, etc.
50
The people working in the tool are authors, content owners, product owners and service experts.
Most people use it to focus on checking on priority checkpoints, others try finding particular pages. Only a handful of people are using the tool for what it's intended; create and check all checkpoints, focus on automation and improvements that can be identified via the tool.
1
We unfortunately have limited capacity however, with one FTE, one person that fully understands the ins and outs major changes can be made. We raised awereness, set up business cases for structural issues and and managed to get things rolling, hard. We're still expanding daily and get more and more done every rescan.
  • Web content accessibility guidelines and awareness
  • Search engine optimization
  • Ada/aoda/eda compliancy
  • Improved usability of the website
  • A QA on brand and legal aspects
  • A lot of issues cause for an overload of work, which enables you to look in to automation and structural changes
  • Dqm is partialy independent on cms, any change of cms is no trouble
  • Future checkpoints are still being setup
  • We're hoping the cp team will come up with more checkpoints as well
We've seen competitors, they're not doing as well of a job as dqm is. It's a wonderful tool and there a huge opportunities for crownpeak.
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