Crownpeak DQM

Crownpeak DQM

Top Rated
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Score 9.2 out of 100
Top Rated
Crownpeak Digital Quality Management (DQM)

Overview

Recent Reviews

Crownpeak review

10 out of 10
February 21, 2022
We use CrownPeak and its PageChecker function on a daily basis to ensure standards are met and kept on our website. We also use it to …
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Pricing

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What is Crownpeak DQM?

Crownpeak Digital Quality Manager (DQM) is a digital governance and web content management and monitoring solution designed to support excellent customer experience across all digital touchpoints, supporting web accessibility needs, error catching, SEO best practice, brand compliance, and analytics…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.crownpeak.com/products/digi…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is accessiBe?

accessiBe is a fully automated, AI-powered, web accessibility solution for ADA and WCAG compliance.

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Product Details

What is Crownpeak DQM?

DQM is specifically designed for multi-site, enterprise environments and works to automate key governance processes - ensuring the consistent application of content quality and regulatory compliance standards across your global digital touchpoints.

The platform comes with compliance monitoring capabilities, and covers everything from SEO, user experience (UX), mobile web, and accessibility requirements. It is also customizable enabling precision monitoring of your company's unique brand and business rules and content localization requirements.

Designed to work with any CMS, the vendor says that Crownpeak's platform makes quality assurance seamless. It integrates directly with existing publication workflow, enabling digital marketers and content professionals to test and optimize their work in both pre- and post-publication environments.

Crownpeak DQM Screenshots

Screenshot of DQM banishes the silos and brings it all together in one powerful but simple to use dashboard, providing visibility and control across all your global digital properties.Screenshot of Do you know what's actually out there on your sites? Take control with a global view of your digital assets.Screenshot of Web accessibility is legally mandated in many countries. We make it easy to ensure compliance and expand audience by adhering to industry best-practice standards for accessible web design.Screenshot of Powerful reports and diagnostic tools provide deep insight across your global web properties, so you can drive improvement, manage risk and react quickly.

Crownpeak DQM Integrations

Crownpeak DQM Competitors

Crownpeak DQM Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Crownpeak Digital Quality Manager (DQM) is a digital governance and web content management and monitoring solution designed to support excellent customer experience across all digital touchpoints, supporting web accessibility needs, error catching, SEO best practice, brand compliance, and analytics with benchmarking. Crownpeak DQM can be integrated into an existing CMS.

Siteimprove, Monsido, and Sitemorse are common alternatives for Crownpeak DQM.

Reviewers rate Support Rating highest, with a score of 8.7.

The most common users of Crownpeak DQM are from Enterprises (1,001+ employees) and the Financial Services industry.

Comparisons

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Reviews

(1-13 of 13)
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February 21, 2022

Crownpeak review

Score 10 out of 10
Vetted Review
Verified User
Review Source
When building a new page that is urgently required on the site, PageChecker allows us to very quickly check that the page is at the standard expected. It also flags if that's not the case. Running Page Checker takes only a matter of seconds which is fantastic. I am unable to think of scenarios where it's not appropriate.
January 28, 2022

Happy with Crownpeak DQM

Joel Macaluso | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Crownpeak DQM is a great product to help with automated scans both on a "live" website as well as during the development process. It does not replace manual scans - but rather should be complimentary. It also helps provide a great "paper trail" of work done for compliance auditing purposes.
Harrie Vermeulen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
If you have a fully customized cms and have people working on the site with html and css knowledge this is the best tool ever, all specifics can be checked. Using ab tests and optimization services we identify best practices of the website and everywhere the best practices aren't implemented we find using the custom checkpoints. Aspects that cannot be automated via a quick IT solution is turned into a checkpoint and that's great!
Score 9 out of 10
Vetted Review
Verified User
Review Source
Crownpeak is very user-friendly, meaning a digital or marketing team with all levels of experience can pick it up easily and find it useful in their day-to-day activities. It can be used to review a site that has been inherited by a team, just as much as it can be used to pro-actively manage one on a daily basis. Restricted checkpoints also come in useful for identifying where content sits across a web estate, eg if a term is no longer compliant or an individual leaves a company and references need removing.
Joe Hawkes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Crownpeak Digital Quality Management (DQM) is well suited to any organization with multiple online services that need to be monitored for quality. This can be as simple as ensuring copyright dates are up to date, or as complex as identifying issues in the source code that require development. Crownpeak Digital Quality Management (DQM) would be less useful for a company that has just one website.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Crownpeak DQM is suited for any organization looking to include automated accessibility as part of its digital compliance program. It is especially well-suited for organizations with multiple websites that need to understand where they are on their automated accessibility journey across different products, project teams, and brands at any given time.
Andy Wood | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
DQM deals with quality assurance across most areas of website content and customer experience; including content quality, brand updates, product detail and SEO effectiveness (including broken links, H-tags etc.).

It does overlap with some of the other custom tools we already use in areas such as SEO quality and effectiveness. The advantage it gives however, is bringing all the factors listed above into a single tool and dashboard, making the process of highlighting, reporting and addressing all the website factors that affect customer experience and business effectiveness into a single space.

DQM is also useful for isolating single business and Customer Experience (CX) issues for our clients using the 'custom checkpoint' tools. For example, our most recent custom usage has been in the management of diversity and inclusion language and terminology across a global web estate, to ensure consistency of language and approach across an ecosystem of websites managed by distributed teams.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Crownpeak DQM is well suited to manage larger corporations' needs around accessibility. Quick response times were appreciated and trialing the product to multiple teams was rather seamless. Crownpeak seemed less appropriate to use with a highly technical suite of products where specialized training of those products/services was required.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Not ideal for most of the manual case testing. Automated test cases reported could be caught by few more tools similar to DQM which are a lot more affordable. DQM could offer more personalized packages for manual testing accompanied by automated scans. The cases covered are ideal but more work could be done around automating more test cases.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I would definitely recommend Crownpeak DQM to colleagues. It does a good job of scanning existing code and offers nice recommended solutions. The Page Checker tool is also very useful. I used it daily while developing a new website. I would caution against completely relying on DQM for ADA compliance, though, as it does miss some things. It doesn't appear to make sure keyboard navigation or screen readers would be able to use the website. I would recommend supplementing DQM with an actual user functionality test.
Score 9 out of 10
Vetted Review
Verified User
Review Source
For pro-active monitoring of websites, and being able to jump on broken links and images, gain insight into missing metadata and fix issues on the fly, Crownpeak Digital Quality Management (DQM) is invaluable. The PageChecker also provides a great tool to ensure you can review your content pre-go live and keep new issues to a minimum.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Crownpeak Digital Quality Management (DQM) is well suited for addressing the SEO and issues through out each individual site being supported. We were able to set up stage and production, which was useful to flag and address at a specific environment.
Well suited for addressing issues from high to low priority.