Crownpeak DQM Reviews

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20 Ratings
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Score 9.2 out of 100

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April 29, 2021
Andy Wood | TrustRadius Reviewer
Score 9 out of 10
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10
DQM support teams are responsive and knowledgeable, and will spend time working directly with client and agency teams to ensure the best outcomes are achieved. I can't fault the level of input and engagement from Crownpeak support teams across the board.
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April 28, 2021
Charles Adams | TrustRadius Reviewer
Score 9 out of 10
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10
Crownpeak DQM support was fantastic! We started off with weekly calls to go over any issues or questions we had, but eventually moved it to monthly since the tool was so easy to learn. All of my questions were met with clear answers. If I had an issue between calls, I was able to email their support group and almost always got an answer or solution the same day.
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April 26, 2021
Harrie Vermeulen | TrustRadius Reviewer
Score 10 out of 10
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10
The support is ABSOLUTELY astonishing, I myself am working [on] the services side of things and know for a fact that tickets can take some time. The team, however (Parul, Loftus, Amitsing) are doing a [wonderful] task in helping us out. And of course, there's also Lucy who's always happy to jump onto a call to [discuss] certain aspects we might have questions about. Can't grade this any different [than] 10/10.
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April 26, 2021
Nick Spragg | TrustRadius Reviewer
Score 9 out of 10
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9
Online support [is] always quick to reply and usually [has] a fix ready and implemented within hours. Regular catch-ups with Account Managers [have] ensured that issues are addressed even more quickly, with the ability to see the results within days following a re-crawl of the sites. Suggestions for improvement are always taken on board.
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April 29, 2021
Joel Macaluso | TrustRadius Reviewer
Score 10 out of 10
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Support Rating

10
Crownpeak, as a company, has been very responsive to any questions. They provide dedicated team members to help you get the most out of your investment.
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April 28, 2021
Joe Hawkes | TrustRadius Reviewer
Score 10 out of 10
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Support Rating

7
The support team is sometimes slow to respond, and on a couple of occasions I've had to raise the same issue multiple times. However, they are always helpful and will always work to find a solution.
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April 30, 2021
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Support Rating

10
Crownpeak is one of a handful of companies whose customer support is ten out of ten every single time. They are kind, patient, responsive, and resolve questions quickly and effectively.
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What is Crownpeak DQM?

DQM is specifically designed for multi-site, enterprise environments and works to automate key governance processes - ensuring the consistent application of content quality and regulatory compliance standards across your global digital touchpoints.

The platform comes with compliance monitoring capabilities, and covers everything from SEO, user experience (UX), mobile web, and accessibility requirements. It is also customizable enabling precision monitoring of your company's unique brand and business rules and content localization requirements.

Designed to work with any CMS, the vendor says that Crownpeak's platform makes quality assurance seamless. It integrates directly with existing publication workflow, enabling digital marketers and content professionals to test and optimize their work in both pre- and post-publication environments.

Crownpeak DQM Screenshots

Crownpeak DQM Integrations

Adobe Experience Manager, Sitecore Experience Platform, Crownpeak DXM, Works with all CMS and integrates directly with many leading platforms.

Crownpeak DQM Competitors

Crownpeak DQM Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Crownpeak DQM Support Options

 Paid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Crownpeak DQM Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Crownpeak DQM?

Crownpeak Digital Quality Manager (DQM) is a digital governance and web content management and monitoring solution designed to support excellent customer experience across all digital touchpoints, supporting web accessibility needs, error catching, SEO best practice, brand compliance, and analytics with benchmarking. Crownpeak DQM can be integrated into an existing CMS.

What is Crownpeak DQM's best feature?

Reviewers rate Support Rating highest, with a score of 8.6.

Who uses Crownpeak DQM?

The most common users of Crownpeak DQM are from Enterprises and the Information Technology & Services industry.