Crownpeak DXM Reviews

34 Ratings
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Score 9.4 out of 100

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Andy Wood | TrustRadius Reviewer
December 19, 2019

Crownpeak DXM (SaaS, headless, adaptable, interoperable)

Score 10 out of 10
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Support Rating

Sales, technical and account support have been great for us. Reactive when we have questions, but also proactive in getting involved to understand client requirements from our CX perspective and offer thoughts on interoperability, adaptation and integration possibilities. Developer training was also a good experience, with some very experienced and knowledgable trainers spending quality one on one time with our team.
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Joel Macaluso | TrustRadius Reviewer
December 17, 2019

Crownpeak DXM - Truly SaaS!

Score 10 out of 10
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Support Rating

Crownpeak's support team is very prompt and well equipped to answer questions or resolve issues. I would like to see more involvement by peers in the new Crownpeak Community Portal but suspect that will happen over time.
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Anonymous | TrustRadius Reviewer
December 17, 2019

Reliable CMS With Unsurpassed Support

Score 8 out of 10
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Support Rating

The support we receive is great. Our inquiries are responded to very fast, and we have had no turnover on our account for nearly 5 years which is almost unheard of. This means our support team has a lot of domain knowledge and familiarity with our unique set up making troubleshooting and break/fix inquiries fast and easy.
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Sean Brasher | TrustRadius Reviewer
August 06, 2019

Enterprise-level CMS platform with all the tools in one place

Score 10 out of 10
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Support Rating

Their support replies quickly and they have a portal where you can track your issues. They are willing to get on the phone with you and work through complex issues and their sales team will assist as well. They actually pay attention when you bring up issues and will offer workarounds and occasionally emergency patches when needed. They are not scared to dig into your specific implementation with experts on the phone or in person to get something resolved.
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Anonymous | TrustRadius Reviewer
November 13, 2019

Review of Crownpeak DXM

Score 2 out of 10
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Support Rating

We get pretty quick responses from our main support guy, but he frequently needs to forward the questions to the technical team, which can take much longer to get back to us.
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Anonymous | TrustRadius Reviewer
September 20, 2019

Let's not make that mistake again! Waiting for the end of our contract.

Score 1 out of 10
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Support Rating

The support team is prompt to respond and professional in their communications. I don't recall an instance of being disappointed with the support team, if only their assistance wasn't required so frequently. Telephone support is available 24/7 for escalated, "outage" issues which does provide peace of mind for mission-critical aspects of our Website.
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Anonymous | TrustRadius Reviewer
September 11, 2019

Friendly for content editors

Score 7 out of 10
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Support Rating

Dev team seems fairly pleased with their response time. We deploy at night and for big launches, we are able to get someone on standby if needed.
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Feature Scorecard Summary

Role-based user permissions (14)
API (9)
Internationalization / multi-language (10)
WYSIWYG editor (14)
Code quality / cleanliness (14)
Admin section (13)
Page templates (15)
Mobile optimization / responsive design (14)
Publishing workflow (15)
Form generator (12)
Content taxonomy (13)
SEO support (13)
Bulk management (13)
Availability / breadth of extensions (13)

About Crownpeak DXM

Crownpeak DXM aims to empower digital marketers and business users to create, manage and evolve digital experiences that increase customer engagement and conversion with personalized, engaging content. The SaaS platform lets business users manage any digital experience, from global corporate sites to mobile-optimized experiences, intranets, e-commerce sites, portals, microsites, landing pages and more.

Crownpeak promises to provide enterprise digital marketers and business users the necessary speed, flexibility, and self-service capability to launch new digital experiences themselves. The platform also offers a secure, stable, scalable architecture that ensures peace-of-mind for corporate IT and information security teams.

Crownpeak DXM Features

Web Content Creation Features

Has featureWYSIWYG editor
Has featureCode quality / cleanliness
Has featureContent versioning
Has featureAdmin section
Has featurePage templates
Has featureMobile optimization / responsive design
Has featurePublishing workflow
Has featureForm generator
Has featureContent scheduling

Web Content Management Features

Has featureInternal content search
Has featureContent taxonomy
Has featureSEO support
Has featureBrowser compatibility
Has featureBulk management
Has featurePage caching
Has featureAvailability / breadth of extensions
Has featureImport / export
Has featureWebsite analytics

Platform & Infrastructure Features

Has featureAPI
Has featureInternationalization / multi-language

Security Features

Has featureRole-based user permissions
Has featureMulti-factor authentication
Has featureUser-level audit trail
Has featureVersion history
Has featureSimple roll-back capabilities

CMS programming language or framework Features

Has feature.NET
Additional Features
Has featureDigital Quality Management
Has featurePersonalization & Testing
Has featureFull Stack Hosting
Has featurePlatform Agnostic Deployment
Has featureAdvanced Cybersecurity Capabilities

Crownpeak DXM Integrations

Jive, Marketo, Oracle CX Marketing (formerly Oracle Marketing Cloud),, Oracle CRM, Google Analytics, Webtrends Analytics, Adobe Analytics, Brightcove Video, Janrain, TagMan, MS SharePoint, Dropbox, Box, Site24x7, Khoros Communities (Formerly Spredfast + Lithium), Disqus, ExactTarget, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Twitter, LinkedIn, Facebook, Inquira, YouTube, IBM, Lionbridge, EC Innovations, Sajan

Crownpeak DXM Competitors

Evoq Content, OpenText WEM, Sitecore Web Content Management, Ingeniux CMS, Adobe Experience Manager, Episerver CMS, SDL Tridion, CoreMedia, Acquia Open Digital Experience Platform (DXP), Percussion CMS, HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager), Ektron Web Content Management System (Discontinued)

Crownpeak DXM Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Crownpeak DXM Customer Size Distribution

Small Businesses (1-50 employees)
Mid-Size Companies (51-500 employees)
Enterprises (> 500 employees)

Crownpeak DXM Support Options

 Paid Version
Social Media
Video Tutorials / Webinar

Crownpeak DXM Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Languages: All major languages