Crownpeak DXM (SaaS, headless, adaptable, interoperable)
We use Crownpeak DXM for website design and build implementations for our client's customer marketing in the UK, Europe, and the USA. …
Overview
What is Crownpeak CMS?
Crownpeak CMS is a composable, enterprise-ready content management system that empowers global teams to seamlessly orchestrate personalized digital experiences across all content channels. Marketing teams can create, manage, and monitor inclusive, accessible, and transactional experiences fast without compromising on functionality,…
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How Crownpeak CMS Differs From Its Competitors
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Popular Features
- Publishing workflow (27)8.585%
- Page templates (27)8.484%
- WYSIWYG editor (26)7.777%
- Code quality / cleanliness (26)7.676%
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What is Crownpeak CMS?
Crownpeak CMS is a composable, enterprise-ready content management system that empowers global teams to seamlessly orchestrate personalized digital experiences across all content channels. Marketing teams can create, manage, and monitor inclusive, accessible, and transactional experiences fast…
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- No setup fee
For the latest information on pricing, visithttps://www.crownpeak.com/products/hybr…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Crownpeak CMS?
Crownpeak CMS is a composable, enterprise-ready content management system that empowers global teams to seamlessly orchestrate personalized digital experiences across all content channels. Marketing teams can create, manage, and monitor inclusive, accessible and transactional experiences fast without compromising on functionality, security, or service.
Crownpeak CMS aims to empower digital marketers and business users to create, manage and evolve digital experiences that increase customer engagement and conversion with personalized, engaging content. The SaaS platform lets business users manage any digital experience, from global corporate sites to mobile-optimized experiences, intranets, e-commerce sites, portals, microsites, landing pages and more.
Crownpeak CMS aims to empower digital marketers and business users to create, manage and evolve digital experiences that increase customer engagement and conversion with personalized, engaging content. The SaaS platform lets business users manage any digital experience, from global corporate sites to mobile-optimized experiences, intranets, e-commerce sites, portals, microsites, landing pages and more.
Crownpeak CMS promises to provide enterprise digital marketers and business users the necessary speed, flexibility, and self-service capability to launch new digital experiences themselves. The platform also offers a secure, stable, scalable architecture that ensures peace of mind for corporate IT and information security teams.
Crownpeak CMS Features
Web Content Creation Features
- Supported: WYSIWYG editor
- Supported: Code quality / cleanliness
- Supported: Content versioning
- Supported: Admin section
- Supported: Page templates
- Supported: Mobile optimization / responsive design
- Supported: Publishing workflow
- Supported: Form generator
- Supported: Content scheduling
Web Content Management Features
- Supported: Internal content search
- Supported: Content taxonomy
- Supported: SEO support
- Supported: Browser compatibility
- Supported: Bulk management
- Supported: Page caching
- Supported: Availability / breadth of extensions
- Supported: Import / export
- Supported: Website analytics
Platform & Infrastructure Features
- Supported: API
- Supported: Internationalization / multi-language
Security Features
- Supported: Role-based user permissions
- Supported: Version history
- Supported: Simple roll-back capabilities
Additional Features
- Supported: Digital Quality Management
- Supported: Personalization & Testing
- Supported: Full Stack Hosting
- Supported: Platform Agnostic Deployment
- Supported: Advanced Cybersecurity Capabilities
Crownpeak CMS Videos
Why doTERRA Chose Crownpeak DXM
Before and After Crownpeak DXM at doTERRA
Crownpeak CMS Integrations
- Jive
- Adobe Marketo Engage
- Salesforce Sales Cloud
- Oracle CRM duplicate
- Google Analytics
- Webtrends Analytics
- Adobe Analytics
- Brightcove
- Akamai Identity Cloud
- TagMan
- Microsoft SharePoint
- Dropbox
- Box
- ManageEngine Site24x7
- Oracle Marketing
- Khoros Communities
- Microsoft Dynamics 365
- Disqus
- ExactTarget
- Inquira
- YouTube
- IBM
- Lionbridge
- EC Innovations
- Sajan
Crownpeak CMS Competitors
Crownpeak CMS Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Languages | All major languages |
Frequently Asked Questions
Crownpeak CMS is a composable, enterprise-ready content management system that empowers global teams to seamlessly orchestrate personalized digital experiences across all content channels. Marketing teams can create, manage, and monitor inclusive, accessible, and transactional experiences fast without compromising on functionality, security, or service.
Evoq Content, OpenText WEM, and Sitecore Experience Manager are common alternatives for Crownpeak CMS.
Reviewers rate Role-based user permissions highest, with a score of 8.9.
The most common users of Crownpeak CMS are from Mid-sized Companies (51-1,000 employees).
Crownpeak CMS Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 20% |
| Enterprises (more than 500 employees) | 80% |
Comparisons
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Reviews and Ratings
(51)Attribute Ratings
Reviews
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March 09, 2022
Crownpeak DXM (SaaS, headless, adaptable, interoperable)
Score 10 out of 10
Vetted Review
Verified User
We use Crownpeak DXM for website design and build implementations for our client's customer marketing in the UK, Europe, and the USA. Crownpeak delivers on our core customer marketing principles - European GDPR compliance, and the principle of capturing customer data as part of transparent value exchange is baked into the platform. Their partner relationship and technical roles understand what marketers need from a WCMs investment. We're able to collaborate with them to tailor solutions for client best-fit. DXM is composable too, so we have the flexibility of integrations with several best-of-breed APIs across CRM, PIM, DAM, Commerce already in place. The SaaS model, means we get version updates with new features and functions without our developers getting involved in integration and update tasks. We know exactly what year-on-year platform costs will be, so we can plan content marketing and CRM budgets - rather than spending time and money on developer tasks associated with version updates.
- Due to the headless nature of the platform, publishing is super fast straight to HTML.
- One repository of content capable of feeding different applications across different languages.
- Flexibility of integrations fits well with the compossible enterprise model
- Back end look and feel is a little dated, could do with some updating on interface design.
- Navigating content tree's can be a little long winded with deeper content sites, although it's hard to see a way around this.
February 15, 2022
Crownpeak DXM - Truly SaaS!
Score 10 out of 10
Vetted Review
Verified User
We are a Crownpeak partner and implement DXM for various clients. Typically it is used by the marketing, or digital, department on behalf of the whole organization. It serves as a the backbone for the web presence for a business. i.e., it's the product that allows a business to maintain its website easily and effectively, refreshing content as needed.
- The SaaS platform eliminates the headache of upgrades and patches and allows businesses to just focus on the site development and day-to-day management.
- Crownpeak's technical support team is always prompt with answering any question or issue that arises.
- The lack of real-time debugging may contribute to additional development effort at times.
- Although its my understanding that its being addressed, the publishing queue can be slow at times during extremely heavy publishing loads.
February 02, 2022
A Powerful Platform to Rapidly Create Your Digital Experiences
We have implemented Crownpeak DXM for our client's organizations. This includes the development of websites, campaign sites, etc. Crownpeak DXM allows us to design, develop, manage and publish content across multiple channels, and in multiple languages in a very rapid and agile manner. From an architecture standpoint, Crownpeak DMS supports headless and server-rendered architectures which are nice to have that flexibility. In either approach, Crownpeak DMS handles taking care of CMS security, applying patches, performing upgrades, etc. One business challenge that Crownpeak DXM is a great fit for is when organizations need a complementary CMS in order to handle quickly changing needs that might otherwise not be accomplished on their primary CMS.
- Speed and agility of developing solutions
- Headless architecture
- Support for latest security and privacy rules
- Content taxonomy has a learning curve
January 31, 2022
Enterprise Level CMS functionalities with Saas infrastructure!
We currently use Crownpeak DXM for some of our clients. For the clients that we provide web content management services via the Crownpeak DXM, they use the platform all across the whole organization also in different languages. The tools provide a seamless content management operations process; the workflow structure and content management process allow non-technical users to create state-of-the-art customer experiences with limited teams. In-built DQM (Digital Quality Management) tool gives the marketing teams the ability to audit their content for accuracy and accessibility. The system has a decoupled deployment structure; as content authors, we are able to create, manage and push content globally (in various languages) with fewer efforts and shorter turnaround times when it comes to delivering complex digital projects without any IT involvement.
- Build & manage digital experiences without dependency on your IT team
- Built-in Digital Quality tool (DQM) tool allows you to check the quality of content and any accessibility issues and immediately flag any issues before publishing.
- Build websites with the component-based technology and spend less effort in creating the best user experience for the end-user
- Platform can be slow sometimes.
- Training materials are limited
January 27, 2022
Crownpeak DXM - Hybrid and Truly SaaS
Score 10 out of 10
Vetted Review
Verified User
We implemented Crownpeak DXM for our customers. Over the last many years, we have worked on different types of CMSs and have found that none of them are truly SaaS + allow for both server-rendered and pure decoupled builds. Crownpeak allows for both and without any worry about CMS security, patches, upgrades, etc. Crownpeak is very agile, customizable, and easy to implement. Above all, the Content Management experience is one of the best. With Crownpeak, moving content from one environment to another can be achieved at individual page level/asset levels and without any IT involvement/database syncs. Crownpeak allows the content manager to create new pages in a lower environment, as well as manage content and quickly move it through the review process. Once approved, they themselves can push the same page to higher environment/production without re-entering the same content in the new environment. Imagine the same with other CMSs where you would have needed to re-enter the same content again in the new environment. This becomes more practical when your site is already in production and marketing is active with new changes every other day. With Crownpeak, you don't re-do the same content changes again and again in different environments. At the same time, your developers (content writers) can simultaneously keep test content in lower environments without the worry of it spilling over to the higher environment. Speed of implementation, agility, and a great Content Management experience is what Crownpeak DXM stands for, in comparison to other CMSs.
- Content Management
- Decoupled as well as server-rendered builds
- Truly SaaS
- AI-driven WCO snippets
January 26, 2022
Great Fit for Large Market-Driven Orgs Looking to Accelerate Speed to Market Without Heavy IT Dependence
Crownpeak DXM provides complex organizations and their non-IT business leaders with a scalable "turnkey" platform (decoupled CMS, hosting, CDN, etc..) that accelerates go-to-market launches of websites, extranets, digital products, and other content-intensive digital tools. The product addresses the following: GTM Speed [faster to deploy particularly when compared to monolithic, all integrated DX platforms] Commercial flexibility [affordable subscription price with the ability to purchase through AWS Marketplace and include hosting reduces project delay risks associated with having to procure from multiple vendors] Reduction in tech debt and IT risk [implementations and digital operations can be independent of core IT and specialized scarce resources] Business autonomy [Crownpeak often co-exists IT-intensive CMS platforms. Divisions in large orgs benefit from using Crownpeak as a complementary cloud-native solution that more easily responds to quickly changing market needs]
- Headless architecture option
- Address performance and scale concerns in regulated industries
- Integrations with lead gen, 3rd party data, and transactional systems
- Service level agreement options
- Clearer product direction regarding onsite search
- Quick start kits (where a client can accelerate a POC)
- Accessibility, privacy integration of other Crownpeak tools
We are a Crownpeak DXM digital agency partner, and we use Crownpeak DXM by business units and across the whole organization. Example business unit implementations include Freddie Mac Single-Family and Prudential's Retirement business. Examples of whole enterprise or entire organization are Zoetis, Chubb, and S&P.
- Fast to market when client has urgency to launch a digital product or website.
- Integration and API connectors to data feeds and marketing technologies.
- Resiliency, support for latest security and privacy rules, and SLA guarantees.
- Console for managing onsite search.
- Leadership in industry groups like decoupled/headless associations.
- Analyst relations citations.
February 26, 2021
Crownpeak DXM - Flexibility and agility without compromise
<p>Crownpeak is a technology partner of XTM International. We chose to partner with Crownpeak DXM to enable our joint customers to design, manage, and publish content across various channels, in multiple languages, in a fast and scalable way. This enables B2B and B2C marketing and localization departments to easily maintain, update and scale their digital presence without the involvement of IT teams. The simple and intuitive content management workflows and seamless upgrades ensure a smooth experience for the user. </p><br><p>As Crownpeak’s technology partner, we’ve leveraged the platform’s interoperability to deliver cloud-based globalization solutions so our joint customers can drive digital transformation and stand out in a highly competitive environment. Our clients report shorter lead times, faster time to value, and reduced overhead costs. We continually collaborate with Crownpeak to enhance our users’ experience.</p><div><br></div>
- Seamless integration with third-party technology providers (DIM, PIM, marketing automation platforms, and so forth)
- The component-based design allows for greater flexibility to manage dynamic content
- Easy to use, agile and scalable platform to publish multilingual, digital experiences
- Centralized content hub to publish content on different applications across different languages
- There is a learning curve for new users getting used to the admin UI. Having more experienced Crownpeak users on board can help.
February 24, 2021
A good option.
It is our CMS of choice for our website.
- Asset organization
- Publishing
- Working in the editors may require lots of scrolling.
February 23, 2021
An ideal CMS tool for offering a great user experience
Crownpeak DXM is being used by the digital experience team within the Corporate Marketing Department at my organization. We're using it to manage and host our 19+ sites and their related image, video, PDF and other assets.
- Simplistic Content Management - the system is very easy to learn and use.
- Customer Support Team is great - our issues get responses and resolution in a timely manner.
- It's really easy to clone/duplicate assets, which helps with building out new sites or new sections within existing sites.
- The DQM tool helps us track, identify and correct any organic SEO or general website functionality issues.
- I never got to use the desktop application version - which my colleagues love(ed) - but the web browser version, although easy, has some weird glitches. For instance, I have to refresh the browser one-two times per day to get the scroll bar to appear to scroll through long form asset files/content pages.
- It would be nice to have some kind of capability to have new files/PDFs wrapped when you upload them. At the moment, I have to upload a new file, then go manually wrap it before I embed it on a page, which adds an extra step to common tasks I perform.
- This is minor, but since CrownPeak is soon phasing out it’s app, it’d be nice if the desktop portal/interface had a more responsive design (especially for folks who have to work from home because of the pandemic and don’t have a robust set up). In my experience, CrownPeak’s competitor’s Sitecore and Drupal have a browser portal/interface that is much more responsive and laptop screen-friendly.
February 23, 2021
Crownpeak DXM Review
Crownpeak DXM is used as our content management system. We host our corporate country sites as well as microsites on Crownpeak. Business users and third party content managers use the CMS to create and edit our country sites and microsites.
- Able to easily make edits to content and publish.
- Able to easily understand CMS navigation.
- Scheduled publishing is useful feature.
- Searching for a particular asset is almost unusable, you have to know exact name of the asset you are looking for.
- Pages with many assets or dependencies take a long time to load.
- Set up a way to automatically migrate content - API or automation tools.
December 18, 2019
Perfect fit for enterprise CMS implementation
Score 9 out of 10
Vetted Review
Verified User
We use the Crownpeak DXM platform with one of our large utility clients to power their marketing sites and customer portals.
- Seamless upgrades and enhancements. In true Saas fashion, you don't have to worry about what version your software is on, as you are always on the latest.
- Highly performant. Allows you to create extremely lightweight applications that have no load time and snappy performance.
- The admin UI takes a little getting used to for new users.
December 17, 2019
Reliable CMS With Unsurpassed Support
We use Crownpeak DXM as the CMS for our enterprise website for US and International. We are also looking to expand the CMS to our product websites.
- Lots of flexibility.
- Easy to use user interface.
- Platform runs slowly.
- Brand not well known in industry.
December 17, 2019
Complete Automated Digital Governance A must have
DXM acts as our complete web governance for the website and it's a tool that we utilize to ensure our digital experiences comply with accessibility, brand, SEO, legal and usability standards. It's been a great tool for improving the accessibility requirements of our website to meet with WCAG guidelines.
- Provide guidelines with SEO related issues on each landing page
- Use it to resolve all the accessibility issues with the website
- User interface could be better to navigate
- Provide some information on the errors to educate the user
September 20, 2019
Let's not make that mistake again! Waiting for the end of our contract.
Crownpeak has been deployed to manage our corporate Website and blog, and our internal intranet. We selected the platform for what we were told would be a platform that would allow our business users to easily create blog posts and personalized user experiences. Marketing is the department largely responsible for the day-to-day management of the Website, but the entire company uses the intranet.
- The sales team is phenomenal at making promises.
- The support team is very responsive, at communicates in a timely fashion. Trouble tickets have always been addressed within the SLA.
- Product updates are delivered frequently.
- Initial setup is a nightmare, and pretty much impossible without an expensive professional services engagement or an outside consultant.
- It is difficult to create personalized content, and the module is not particularly robust, at that.
- The user interface is extremely confusing for business users, and time-to-productivity is high.
September 19, 2019
A partner in need is a partner indeed.
We use Crownpeak across the organization and not just limited to a specific department. It manages the website of our company.
- It creates amazing pages which can hold a bunch of information and also keeps the customer attracted towards the page despite of so many details.
- It gives a variety of template options which suits best with all types of content
- The best part about Crownpeak is that its very user friendly and non technical person can also use it to keep the website up to date.
- I don't actually know if this is a con but there are different templates we have to manage to create one single page. If we can manage all templates in one particulate form than it will save time and error free as well.
- Website is more smooth if the images used are optimized. Right now I have to optimize all the images before uploading it to database. If the platform has a functionality which can optimize image automatically that will be very helpful.
September 13, 2019
Great product and great support
We use Crownpeak DXM to update a variety of websites for the Virginia Department of Transportation. It provides content and breaking news to Virginians looking for project and traffic updates. It is used by many across the state who contribute content to the websites.
- Allows non-technical people to update the website with ease.
- Allows updates from anywhere there's an internet connection.
- Fast cloning of template files allows for the fast creation of new websites.
- I think I stumbled on something. When a website is built out, it would be nice to be able freeze the templates, rendering them Read Only.
- There are many, many backend files needed to get links to files and other pages working. It would be nice to streamline that.
Our entire web department uses DXM to build websites, including websites for our clients. It allows our enterprise clients to have a tool that supports both their non-technical content creators as well as their UX engineers.
- Having all the tools all in one place - you don't need a separate quality tool or asset management tool for instance
- Ease of use is great because even non-technical users can get in and add content after minimal training.
- Personalization and A/B testing built in makes a HUGE difference in how marketers build a site.
- Crownpeak moved to a web browser admin tool in 2018, which has made the admin experience much better, but there are still a couple of features missing from the browser version that won't arrive until later in 2019.
- Integration with 3rd party digital asset management tools would be great.
- Smoother integration with source control would be nice.
September 04, 2014
CrownPeak is a Difficult Development Environment
CrownPeak is well suited for simple article and blog websites and allows copywriters the ability to manage large amounts of textual content. A large client of our agency uses it to host most of it's web properties.
- Hosting simple article pages and images
- The development environment is sub-par. It's difficult to create any type of "application" as the format of page templates is not suited for compile-time checks, cross classes, and many .NET libraries are excluded. You cannot use modern development techniques such as SASS for CSS, nor does their system minify or bundle JavaScript or CSS. There is no place for a standard relational database so creating "category" pages of related content is difficult. There is no source control integration. Again. No source control history or usage whatsoever. Also, a real difficulty in development is the code-deploy-wait model used - it's similar to SharePoint in that a developer makes a change to a template, saves, and then needs to "deploy" that change to another server to view it. The deployment usually takes from seconds to minutes. This makes development take a lot longer than other platforms where the feedback is more immediate.
- The content creation user experience is very confusing. For instance, there is a "new" menu for creating content but the developers control of that is limited and end users often get lost in a large development template folder looking for the "right" template to use. Other content creation systems like Wordpress are a lot more intuitive.
- The documentation and online forum are particularly lacking. The documentation does not have many examples and the forum is extremely cumbersome and limited. Most of the "help" documentation is sideways Powerpoints. CrownPeak makes up for this with their support email system - they respond very quickly - but it's very hard to look up anything for yourself.