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Crownpeak CMS

Crownpeak CMS

Overview

What is Crownpeak CMS?

Crownpeak CMS is a composable, enterprise-ready content management system that empowers global teams to seamlessly orchestrate personalized digital experiences across all content channels. Marketing teams can create, manage, and monitor inclusive, accessible, and transactional experiences fast without compromising on functionality,…

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Recent Reviews

Crownpeak DXM Review

9 out of 10
March 02, 2021
Incentivized
Crownpeak DXM allows us to help our clients deliver digital experiences quickly and seamlessly. True SaaS model that takes away the worry …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Publishing workflow (27)
    8.5
    85%
  • Page templates (27)
    8.4
    84%
  • WYSIWYG editor (26)
    7.7
    77%
  • Code quality / cleanliness (26)
    7.6
    76%
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Pricing

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N/A
Unavailable

What is Crownpeak CMS?

Crownpeak CMS is a composable, enterprise-ready content management system that empowers global teams to seamlessly orchestrate personalized digital experiences across all content channels. Marketing teams can create, manage, and monitor inclusive, accessible, and transactional experiences fast…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.crownpeak.com/products/hybr…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.9
Avg 8.0

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8
Avg 7.7

Web Content Creation

Features that support the creation of website content.

8.1
Avg 7.6

Web Content Management

Features for managing website content

7.9
Avg 7.3
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Product Details

What is Crownpeak CMS?

Crownpeak CMS is a composable, enterprise-ready content management system that empowers global teams to seamlessly orchestrate personalized digital experiences across all content channels. Marketing teams can create, manage, and monitor inclusive, accessible and transactional experiences fast without compromising on functionality, security, or service.

Crownpeak CMS aims to empower digital marketers and business users to create, manage and evolve digital experiences that increase customer engagement and conversion with personalized, engaging content. The SaaS platform lets business users manage any digital experience, from global corporate sites to mobile-optimized experiences, intranets, e-commerce sites, portals, microsites, landing pages and more.

Crownpeak CMS promises to provide enterprise digital marketers and business users the necessary speed, flexibility, and self-service capability to launch new digital experiences themselves. The platform also offers a secure, stable, scalable architecture that ensures peace of mind for corporate IT and information security teams.

Crownpeak CMS Features

Web Content Creation Features

  • Supported: WYSIWYG editor
  • Supported: Code quality / cleanliness
  • Supported: Content versioning
  • Supported: Admin section
  • Supported: Page templates
  • Supported: Mobile optimization / responsive design
  • Supported: Publishing workflow
  • Supported: Form generator
  • Supported: Content scheduling

Web Content Management Features

  • Supported: Internal content search
  • Supported: Content taxonomy
  • Supported: SEO support
  • Supported: Browser compatibility
  • Supported: Bulk management
  • Supported: Page caching
  • Supported: Availability / breadth of extensions
  • Supported: Import / export
  • Supported: Website analytics

Platform & Infrastructure Features

  • Supported: API
  • Supported: Internationalization / multi-language

Security Features

  • Supported: Role-based user permissions
  • Supported: Version history
  • Supported: Simple roll-back capabilities

Additional Features

  • Supported: Digital Quality Management
  • Supported: Personalization & Testing
  • Supported: Full Stack Hosting
  • Supported: Platform Agnostic Deployment
  • Supported: Advanced Cybersecurity Capabilities

Crownpeak CMS Videos

Why doTERRA Chose Crownpeak DXM
Before and After Crownpeak DXM at doTERRA

Crownpeak CMS Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesAll major languages

Frequently Asked Questions

Crownpeak CMS is a composable, enterprise-ready content management system that empowers global teams to seamlessly orchestrate personalized digital experiences across all content channels. Marketing teams can create, manage, and monitor inclusive, accessible, and transactional experiences fast without compromising on functionality, security, or service.

Evoq Content, OpenText WEM, and Sitecore Experience Manager are common alternatives for Crownpeak CMS.

Reviewers rate Role-based user permissions highest, with a score of 8.9.

The most common users of Crownpeak CMS are from Mid-sized Companies (51-1,000 employees).

Crownpeak CMS Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)20%
Enterprises (more than 500 employees)80%
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Comparisons

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Reviews and Ratings

(51)

Attribute Ratings

Reviews

(1-25 of 30)
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Andy Wood | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Due to the headless nature of the platform, publishing is super fast straight to HTML.
  • One repository of content capable of feeding different applications across different languages.
  • Flexibility of integrations fits well with the compossible enterprise model
  • Back end look and feel is a little dated, could do with some updating on interface design.
  • Navigating content tree's can be a little long winded with deeper content sites, although it's hard to see a way around this.
Joel Macaluso | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • The SaaS platform eliminates the headache of upgrades and patches and allows businesses to just focus on the site development and day-to-day management.
  • Crownpeak's technical support team is always prompt with answering any question or issue that arises.
  • The lack of real-time debugging may contribute to additional development effort at times.
  • Although its my understanding that its being addressed, the publishing queue can be slow at times during extremely heavy publishing loads.
February 10, 2022

Crownpeak in Real Life

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Component re-use.
  • Scalable platform.
  • Very robust suite of development and post-development tools.
  • Excellent training and support.
  • Built-in support for IP management and geo fencing
  • Multi-language support
  • A-B comparisons of designs
  • Additional integrations with 3rd party tools and systems.
February 09, 2022

Crownpeak is a great CMS

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Less time to market
  • Easy to maintain
  • Flexible
  • Secure
  • Good performance
  • Better developer experience
  • More technical documentation
  • Instead of relying on 3rd party personalization (eg Dynamic Yield) invest in improving their own personalization capabilities
Score 9 out of 10
Vetted Review
Reseller
  • Build & manage digital experiences without dependency on your IT team
  • Built-in Digital Quality tool (DQM) tool allows you to check the quality of content and any accessibility issues and immediately flag any issues before publishing.
  • Build websites with the component-based technology and spend less effort in creating the best user experience for the end-user
  • Platform can be slow sometimes.
  • Training materials are limited
Ramin (Remi) Sabouri, MBA | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • The webpages themselves are relatively easy to build
  • There are many creative options within the tool to use for web page build outs
  • The UI is very clean and organized
  • The taxonomies within Crownpeak are complicated and could be easier to be organized
  • The platform itself can be slow at times (resolve times can be a bit long)
  • More specifically, saving files can be extremely slow at times...
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Headless architecture option
  • Address performance and scale concerns in regulated industries
  • Integrations with lead gen, 3rd party data, and transactional systems
  • Service level agreement options
  • Clearer product direction regarding onsite search
  • Quick start kits (where a client can accelerate a POC)
  • Accessibility, privacy integration of other Crownpeak tools
Albert Liu | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Offering a selection of best in class partner solutions.
  • Speed and agility when deploying assets or campaigns.
  • High quality customer service.
  • None that I can think of
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Fast to market when client has urgency to launch a digital product or website.
  • Integration and API connectors to data feeds and marketing technologies.
  • Resiliency, support for latest security and privacy rules, and SLA guarantees.
  • Console for managing onsite search.
  • Leadership in industry groups like decoupled/headless associations.
  • Analyst relations citations.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Seamless integration with third-party technology providers (DIM, PIM, marketing automation platforms, and so forth)
  • The component-based design allows for greater flexibility to manage dynamic content
  • Easy to use, agile and scalable platform to publish multilingual, digital experiences
  • Centralized content hub to publish content on different applications across different languages
  • There is a learning curve for new users getting used to the admin UI. Having more experienced Crownpeak users on board can help.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Simplistic Content Management - the system is very easy to learn and use.
  • Customer Support Team is great - our issues get responses and resolution in a timely manner.
  • It's really easy to clone/duplicate assets, which helps with building out new sites or new sections within existing sites.
  • The DQM tool helps us track, identify and correct any organic SEO or general website functionality issues.
  • I never got to use the desktop application version - which my colleagues love(ed) - but the web browser version, although easy, has some weird glitches. For instance, I have to refresh the browser one-two times per day to get the scroll bar to appear to scroll through long form asset files/content pages.
  • It would be nice to have some kind of capability to have new files/PDFs wrapped when you upload them. At the moment, I have to upload a new file, then go manually wrap it before I embed it on a page, which adds an extra step to common tasks I perform.
  • This is minor, but since CrownPeak is soon phasing out it’s app, it’d be nice if the desktop portal/interface had a more responsive design (especially for folks who have to work from home because of the pandemic and don’t have a robust set up). In my experience, CrownPeak’s competitor’s Sitecore and Drupal have a browser portal/interface that is much more responsive and laptop screen-friendly.
February 23, 2021

Crownpeak DXM Review

Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Able to easily make edits to content and publish.
  • Able to easily understand CMS navigation.
  • Scheduled publishing is useful feature.
  • Searching for a particular asset is almost unusable, you have to know exact name of the asset you are looking for.
  • Pages with many assets or dependencies take a long time to load.
  • Set up a way to automatically migrate content - API or automation tools.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of changing content
  • Can create multiple types of pages from a single template
  • Manage files in one place
  • Templates are hard to design; only developers really can interact with the templates
  • Need a better way to allow marketing teams to design quick templates, like drag-and-drop designer
  • Takes some time to get used to different features
Score 9 out of 10
Vetted Review
Verified User
  • Seamless upgrades and enhancements. In true Saas fashion, you don't have to worry about what version your software is on, as you are always on the latest.
  • Highly performant. Allows you to create extremely lightweight applications that have no load time and snappy performance.
  • The admin UI takes a little getting used to for new users.
November 13, 2019

Review of Crownpeak DXM

Score 2 out of 10
Vetted Review
Verified User
Incentivized
  • The form inputs are very flexible
  • The REST API is generally pretty intuitive
  • It feels very top-to-bottom and self-contained, so I don't have to bother with lots of plugins and interop and such
  • Navigation within the folder structure feels clunky all-around.
  • Local debugging is difficult-to-impossible
  • The Visual Studio plugin is buggy
  • True documentation for the REST API is sparse
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • The ability to search for registrants within a list
  • Individualizing event information
  • Takes a LONG time to load.
  • Can't delete a registrant without them being notified (for example, if someone registers multiple times).
  • Can't upload files in special instructions (for example, an event flyer).
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