Crownpeak Digital Accessibility and Quality

Formerly Crownpeak Digital Quality Management (DQM)

When we wanted to accelerate technical SEO to improve our page rankings, we needed a place to start. Crownpeak Digital Accessibility and Quality's set of checkpoints is that starting place. From there, it started a conversation of what was relevant and what wasn't, then we could configure the checkpoints to align to our business. Beyond that starting place, we grew into automated testing after gathering enough data to know where our blind spots were.

It is an exceptional work tool, it has allowed us to create unique experiences, create an accessible and optimal workflow, it is one of the best solutions for large and small teams because it helps improve collaborations, marketing and maximizes quality in the content created and experiences with customers, Crownpeak is a tool through which we can obtain greater performance.

We use CrownPeak and its PageChecker function on a daily basis to ensure standards are met and kept on our website. We also use it to search for copies. We check our accessibility scores against our peers. We also use the usability and SEO scores to help us create a more inclusive website for users.

Our organization and several of our clients use Crownpeak DQM to help ensure accessibility compliance, improve SEO, and ensure branding standards.

Dqm consists out of a couple of different aspects, first of all you have the dashboard, this is used by the gate keepers of quality, Digital Services and the content owners of several different markets and businesses. Using this dashboards we keep track of large scale issues, template or component issues but alo hunt down the priority issues. The other tool is the cms plugin, this is used by all authors to make sure no isseus go live, and because some issues cannot be indicated by that plugin we also onboarded the Dqm live page checker. This tool can be used on the live page to check all checkpoints that are in the dashboard. We've been using the dashboards for more than a year and using the benchmarks we see great improvement on the website and apart from that over 30 checkpoints were added to make sure all aspects on quality were included. Some minor aspects (which the crownpeak team is developing) is reporting both on plugin usage as well as a daily management setup in the dashboard and the new checkpoints do not give any weight to the benchmarking scores, though they should.

Crownpeak DQM is used in many ways - to pro-actively manage our web estate, to identify issues, and to check daily developments before they go live. We have also recently implemented the Crownpeak Autofix tool to enhance our accessibility for all of our web users.

UCP from Crownpeak helped us to solve cookies policy issues across the whole group. We own a few companies and we needed to have a one-fits-all solution for a reasonable price and this was delivered with the UCP.

Grant Thronton use Crownpeak Digital Quality Management (DQM) to monitor the quality of our websites in over 50 countries. As a global brand, it's critical that our online presence reaches the same high standards and consistency in all corners of the world. Crownpeak Digital Quality Management (DQM) gives us the oversight we need to achieve this.

We use the automated accessibility scans provided by Crownpeak DQM to assist with manual auditing. It is especially useful for enterprise-level organizations that have multiple digital properties. By leveraging DQM's analytical and benchmarking data, we are able to inform and create efficiencies within our manual digital accessibility process. DQM enables us to:

• Quickly assess which websites are the highest risk and have the most errors
• Gather trends and commonalities around recurring issues across multiple sites
• Have a snapshot of a customer's progress on automated accessibility remediation both across the whole organization or site-by-site

We use it with our clients. It provides the capabilities to focus efforts for web changes into the right areas but also give[s] insight into what needs to change and may be problematic. We also use it with other data to identify any changes in the websites and management team issues that may be causing an impact on the site

We consult on the resell and implement Crownpeak DXP across a range of clients. Typically the DXP is used globally by our client organisations across distributed marketing teams in a number of markets, to setup and manage digital marketing and digital business ecosystems. Specific business problems solved using the DXP are: control and consistency of web content and digital customer experience across markets; setup and management of B2C and B2B2C business models (including e-commerce, PIM, CRM); control and consistency of brand experience (including DAM).

We are using Crownpeak DQM for accessibility compliance. It's across our entire organization. It addresses issues on site, mobile, and app, and helps grow our audience and reach users who would not otherwise be able to enjoy our content.

We use to scan all our sites for Accessibility issues.

We are using Crownpeak DQM to make sure our production and staged websites are ADA compliant. It is currently used by IT and to a lesser extent Legal. I am the main point of contact and admin for the DQM. I am also the main person responsible for the remediation of found issues. The business problem it addresses is possible litigation for non-ADA compliant websites or apps.

My organization uses Crownpeak Digital Quality Management (DQM) to monitor standards across each website in our expanding group of businesses. It enables us to pro-actively monitor the websites rather than wait to be told about issues by customers or other colleagues. It also helps us to quickly review any new brands we bring into the group.

We utilize Crownpeak Universal Consent Platform [and the] AdChoices/Evidon opt-out solution across our ad campaigns in order to provide users with the ability to opt-out from being targeted via 1p/3p data. Not all accounts at our company utilize this offering, but a good number do (including the account that I work on).

Crownpeak Digital Quality Management (DQM) has been used by the digital marketing team/developers in to easily address issues of speed, errors and functionality of the multiple sites that we support. As one of the developers/users it has been useful and time-effective to identify and prioritize from the dashboard, that has been easy to use. Now it has been implemented across the whole organization for their web development and easy to assist with any questions.

We use Evidon consent for all websites on the Italian market, we are satisfied with the tool. The integration with Google Tag Manager is a good improvement in order to manage cookies pushed in the website. Also the support is a good service. If I can suggest new features we'd like in a multi-country company the possibility to manage locally our own market and have access at a country level.