TrustRadius Insights for Culture Amp are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Comprehensive Talent Cycle Tool: Users have praised Culture Amp for being a comprehensive tool that covers various aspects of the talent cycle, including 1-on-1 meetings, feedback provision, and customizable surveys. This has been mentioned by multiple reviewers.
User-Friendly Platform: The user-friendly nature of Culture Amp's platform has been consistently highlighted by users. They appreciate how easy it is to build surveys, customize them, and navigate when answering the survey questions. Several reviewers have expressed satisfaction with the platform's user-friendliness.
Unparalleled Support from Culture Amp Team: Reviewers have commended the exceptional support provided by the Culture Amp team. Multiple users have appreciated their live chat support and office hours, which assist with technical issues and provide guidance on survey question phrasing. The expertise of the team in their field has also been highly valued.
Our use case was an engagement survey and it wasn't really a business problem per se, but we want to grow and we know team member engagement is at the heart of growth and so we wanted to take a baseline inaugural employee engagement survey.
Pros
So once our employees took the survey, it was incredibly easy to read the results, mine the data, break it out by any area where we had at least five respondents. So the individual answers were confidential, but we could roll up and get a really good sense for different departments.
Cons
So I think that the integration was a little bit challenging and I think that could have been solved with a different level of maybe more concierge customer service. So rather than telling us how to use the software to address each issue, actually sharing screens going side by side and either helping us do that or do it for us.
Likelihood to Recommend
So I think it's very well suited to companies that have some IT support, integration support, because once it's integrated, it is excellent. It met all of our needs.
VU
Verified User
Executive in Human Resources (1001-5000 employees)
Culture amp allows us to provide employees peace of mind when submitting their feedback on surveys. This data is also very easy to track, and pull analytics from. It is a system designed to be analyzed and to have the data pulled from, so the trends are extremely straightforward to analyze.
The system gives clear information to employees that their data will be protected. The information that we can pull from the system allows us to maintain employee confidentiality while still being able to view the data at every level to analyze the different areas of the business and manager levels.
Pros
Employee confidentiality
Creation of reports
Ability to view data at many levels
Cons
Hierarchy settings can be difficult to navigate
Some reports and filtering can be tough to translate
The system itself needs someone who is familiar with it, it is not as straightforward to someone who is looking at it for the first time.
Likelihood to Recommend
We use Culture amp mainly to run our company wide engagement survey. We were able to utilize Culture Amps pre loaded questions for most of our survey, which allows us to compare our results against the benchmark which is extremely insightful for comparing understanding where you fall within your market.
We also are able to use Culture amp for smaller launches of surveys or very targeted needs for feedback.
We use Culture Amp for the whole company. On a daily basis we use the skills courses to stay sharp, on a biweekly basis we do 1-on-1 meetings with our managers, once a month we share feedback with our colleagues and bosses, and once every quarter we do introspections through the app to meditate on our progress and our goals, and integrate that with our bosses to align our efforts and achieve more together. It is part of our culture.
Pros
Daily tools to learn new skills
1-on-1 meetings
Providing feedback to colleagues
The daily reminders are excellent
Cons
For some reason, you need to sign in every time you reopen the browser
It would be nice to have a notebook section where I can follow up on the courses I'm undergoing and the tools I'm learning, and to be able to share that progress with colleagues and on social media
If it incorporates all the organization, Culture Amp could offer a culture map so strategic improvements can be made for the organization
Likelihood to Recommend
Culture Amp is excellent to set up your workplace culture rituals through it. It provides structure and accountability.
It is less appropriate for starting new rituals for your company. That is, it is important to remember that the tool is not the culture. You place the culture and cultivate it every day, and Culture Amp allows you to funnel that culture through a structure that strengthens it.
Culture Amp is currently being used by our entire company. This tool is especially important right now because everyone is working from home. Our organization likes to collect information on how we're doing and how we feel about coming back into the office. These surveys are extremely helpful because you can sometimes feel very alone when you're working from home. They help us stay engaged. Culture amp helps our company show that they care about their employees. It solves for retention and engagement.
Pros
Employee Engagement: surveys with great questions help us stay engaged, especially when we're working from home.
Survey Templates: Easily customizable
Customer Support: Great support - they help you with how to set up surveys and they have a ton of experience in analyzing survey results
Cons
I understand that they're price is very high
I wish it had more to offer in terms of performance management and HR analytics
Likelihood to Recommend
Culture Amp is necessary for your organization. If you're having issues with retention and employee engagement, your solution is Culture Amp. While everyone has been working from home, it's been very difficult to connect with others. Culture Amp has helped our HR team better understand how people feel about their current situation. It has also helped employees feel they're heard. This tool is really easy to use and they provide amazing customer support. This is an essential tool for your organization's tech stack!
We use Culture Amp across the entire company on a quarterly basis to assess how our culture/happiness is... and then we also use the exit interview tool for any employee who is departing our organization. As a CEO, I use CultureAmp to:
<ul><li>assess if there is a problem on a specific team (maybe with a manager, or morale, or something else)</li><li>decide which areas of the company culture to prioritize our focus on improving</li><li>understand where we're excelling</li></ul>
Pros
Easy to understand where you're improving (or failing) in culture among your employees, like manager-quality or salaries, etc
Anonymous comments allow you to really get color on problems that employees point out
It's very easy to use -- the admin side AND user side is so user-friendly
benchmarking against other companies of our size is very helpful (and of course, against ourselves)
Cons
I wish the anonymous comments would show which team someone is on, which would add a lot more color
Likelihood to Recommend
Well suited:
<ul><li>Companies with more than 15 employees</li><li>Companies where someone is really focused on improving culture. You don't want to just see problems and not do anything about it. </li><li>Companies where they're transparent about problems and opportunities</li></ul>Less appropriate:
<ul><li>Companies with 15 or fewer employees</li></ul>
We use Culture Amp to do our bi-annual Employee Voice Survey. It's is being used company wide, and is a key input for evaluating employee NPS and manager NPS.
Pros
The slack integration is great
Very customizable
Automated send/reminders
Cons
Some quirks in the HRIS integration
We wish we had a better mechanism to track employee NPS
We'd love additional help in self-service reporting
Likelihood to Recommend
Culture Amp is a great tool for employee surveys, and has been able to scale with us for 5+ years. It's customizable and helps provide rich data on how employees are feeling so that we can continue to use that feedback to improving our company culture quarter over quarter.
Culture Amp is being used across the organization to assist in promoting a continuous feedback culture--gathering data on employee engagement through surveys--and it houses our performance evaluation process. For surveys, the way that Culture Amp collects and reports data is very easy to use and intuitive and removes the need for a data analyst to organize information in spreadsheets. It streamlines performance evaluations a lot as well by keeping peer evaluation nominations within the platform and allowing for an archive of lots of information that's easily visible when writing a biannual performance evaluation.
Pros
The Culture Amp support team is unparalleled. They offer live chat support as well as office hours that you can attend for help on anything from technical issues to the best way to phrase a survey question. They are always willing to help and are experts in their field.
The report pages are very detailed and it's easy to view the data in a lot of different ways. This helps with more insightful analysis.
I love that you can benchmark your survey results to your industry/region; it helps a lot to give context to your results.
Cons
I wish there were a way to include pictures as part of surveys; sometimes the thing we need feedback on is best demonstrated visually.
The interface of defaulting to the engagement home screen and then having to navigate to performance was tricky to train people on; when they had performance evaluations due, they'd log on, see the empty engagement inbox, and assume they had nothing to do rather than navigating separately to the performance inbox.
Likelihood to Recommend
I'd recommend it to smaller companies and remote companies where giving feedback is very important but often more difficult. I think it would be difficult to control administrators/surveys in larger companies where there's less understanding of the departments. I also wouldn't recommend it to larger companies that prefer lots of branding customization since Culture Amp doesn't include a lot of options for that.
VU
Verified User
Project Manager in Human Resources (51-200 employees)
We use Culture Amp for our employee engagement surveys. The tool is owned and managed by our HR department, but surveys are sent across the entire organization. The Culture Amp tool allows us to easily and anonymously survey our entire employee base and make comparisons throughout the year with how engaged our employees are feeling. The tool also permits us to provide direct feedback to managers on how their employees are feeling.
Pros
Ease of use
Easy to administer
Easy to integrate
Cons
Difficult to account for dotted-line reporting
Difficult to track when someone's manager changed
Admin interface is sometimes clunky to use
Likelihood to Recommend
Culture Amp is ideal for asking your employees what is working in your organization as well as where there are areas for improvement. It is very easy to design surveys from scratch or use their built-in templates. We find the industry comparisons tools very valuable to ensure we are providing a culture that employees want to remain at or join.
Culture Amp is being used across the whole organization to measure overall staff engagement. We use this survey to get a baseline for our culture, then set culture focus/goals to work towards.
Pros
Customizable questions and templates - everything can be customized to fit my demographics I want to see, and our core values/culture.
People science backed questions in all areas of staff engagement, DEI, team/individual effectiveness, onboarding, exit surveys, etc. Culture Amp is one service that provides so much benefit to all aspects of the talent cycle.
Easy to use platform where I can build surveys, customize them, and so many analytical tools where I can easily see my results, the impact of each question that goes beyond just high/low. Real science that tells me what is most driving/impacting staff engagement and some ideas for how to fix it.
Cons
It does take a lot of time to launch, analyze and act on an engagement survey. The tools are easy to use, and I actually think the time I spend on it is very useful for my company. But if someone doesn't have much time to give to this I can see it being overwhelming.
Likelihood to Recommend
Well suited - if you are trying to measure staff engagement, and you really are interested in drawing conclusions and making actions based on the survey results.
Less suited - if you don't have a leadership team / HR group that is invested in learning about staff engagement + acting on it, Culture Amp will probably provide you with too much detail/options that you'll be able to do with.
We use the platform for administering surveys across the entire organization. We have ongoing automated surveys and we also run ad-hoc surveys on demand. We use the information to gain insight into employee engagement, turnover, candidate interview experience as well as new hire and onboarding experience. The data helps us identify opportunities for improvement, evaluate new initiatives, as well as collect baseline data prior to launching initiatives, to be used later for comparison and evaluation of progress.
Pros
Provides survey templates with benchmark data from all other users, grouped by industry and company size.
Very user-friendly analytics of the post-survey results- easy to apply filers, graphs, charts, heat maps, great visuals. The data and charts are also very easy to extract in several different formats such as Excel, PDF, and CSV.
Extremely easy to share results with leaders/managers, apply security permissions for only parts of the data if you don't want to share full company results.
They also have a library with very helpful/guided PowerPoint and storytelling templates for preparing a high-level overview of results and presentations.
Cons
They recently launched a text analytics feature but I think it still needs some work. I don't find the attributes of sentiment to comments to make complete sense. Text analytics are also not yet available for export so it makes it very difficult to share with others in presentations and reports outside of the system.
Currently they don't have the ability to set an automated file with and connect with an HRIS (at least not with Ultimate) so every time you want to refresh your users you have to upload a new file feed manually (which is pretty simple, it is just impossible to set the refresh on autopilot).
Likelihood to Recommend
Great partner for administering our annual engagement survey. You can set up automated reminders for users who have not filled out the survey over a period of time. They also offer a lot of benchmark data and resources to really understand what your organization's results mean and how to go about picking the most critical pieces of information that need attention and can have the greatest impact on the organization.
If you choose not to use their survey templates or add your own questions to a survey, you may not be able to get any external benchmark data, as it all depends on how relevant your own questions are to the questions used by others in their shared templates.
