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Curve Hero is a cloud-based dental practice management software that offers a wide range of benefits to users. With Curve Hero, practices …
Overview
What is Curve Dental?
Curve Dental, headquartered in Orem, Utah, offers their practice management software for dentists featuring a wide range of features like scheduling, patient communication, billing and payment process, and electronic dental record management.
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
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Curve Hero is a cloud-based dental practice management software that offers a wide range of benefits to users. With Curve Hero, practices can track important business metrics like provider production, billing, accounts receivables, insurance management, collections, and treatment planning. The software allows doctors and dental teams to log in and work from anywhere they need to do work, providing a huge benefit for emergency calls and patient information access.
One of the key business problems that Curve Hero solves is the need for efficient scheduling. Scheduling is critical to practices, and Curve Hero helps to do it well with block booking and color-coded scheduling slots that make it very intuitive and easier. The software provides real-time updates on production, collections, and outstanding treatment plans, as well as appointment confirmations and reminders for health history updates. With its customizable features that can be tailored to specific office needs, the program has helped offices go paperless and improve the user experience while avoiding costly IT issues and allowing for growth with internet-connected computers.
User-friendly Interface: Many users have praised Curve Hero's intuitive and user-friendly interface, which makes it easy to navigate the software even for those with average computer skills. The drag and drop features save time, while videos and tasks help new employees get up to speed quickly.
Cloud-based System: The cloud-based system of Curve Hero has impressed many users as it allows them to log in from anywhere and access patient information without the need for servers or backups. This feature is especially useful for staff members who need to work remotely or access patient information outside of the office.
Great Customer Service: Users have been pleased with the excellent customer service provided by Curve Hero, with quick and helpful responses from the support team whenever needed. The training modules provided by Curve Hero are also viewed as very helpful by users who use them whenever they have questions or concerns.
Cumbersome Billing Module: Several users have found the billing section difficult to navigate and adjust to, leading some to wish that they could select pre-set folders for files and letters. Some users also find it challenging to manage payment plans because there is no option to enter the amount that the patient is paying, while billing statements are too long.
Lack of Customization: Many reviewers expressed frustration with Curve Hero's lack of customization options. Some users feel that customizing certain aspects of the software can be time-consuming or challenging, while others want more control over how their financial reports are shared.
Issues with Imaging System: A significant number of users have reported issues with Curve Hero's imaging system. Some find it cumbersome and time-consuming to use, leading clinicians to appear less confident during procedures. Others believe that the imaging system needs improvement in auto-rotating images, annotating root canals or implant placement, and tracking lab orders accurately.
Based on user reviews, here are the three most common recommendations for Curve Hero:
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Schedule a light workload during the first week and ensure IT devices are up to date. It is important to have adequate time for managing and adjusting to the software conversion.
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Don't hesitate in asking for help and practice using the software to learn all its features. Take advantage of Curve Hero's prompt customer service and user-friendly interface.
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Carefully consider data integration and compatibility with imaging devices when using Curve Hero. Evaluate radiographic quality and ensure the software meets daily challenges.
Overall, users highly recommend Curve Hero for dental offices due to its ease of use, constant improvement, accessibility, and efficient customer support. It is suggested that potential users watch demos, talk to other offices, and carefully consider their daily challenges before making a decision on dental software.
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July 09, 2019
Curve Hero is our Hero! Fantastic dental software!!!
Our office made the decision to change our dental software to Curve Hero over 6 years ago and it was the best decision ever! We went from being limited to a server to being cloud-based thus enabling us to access our database from anywhere. Due to us having a satellite office at the time, the server was not working properly for us but once we found Curve it solved all the problems we were having. We no longer have to call IT to fix a server issue because being cloud-based eliminates that.
- Flexibility to use from anywhere, anytime.
- Ease of use-simple and easy to use.
- They listen to customers suggestions for improvement and implement them if possible.
- I really don't have anything that I don't like. they are always making improvements.
- The new Playbook Dashboards enable you to keep a pulse on your practice. They are a great way to see where you are financially at all times.
- It gave our administrative staff, office manager flexibility to work anytime from anywhere.
- Allows our dr and emergency on-call personnel to access patients records at all times in the case of after hours emergency.
We evaluated Carestack software but found it far too complicated and too many steps to do. It was lacking the ease of use that Curve Hero has. We were looking for something that was user-friendly and easy to understand Curve Hero had all of that.
Yes, we were having an issue with another vendor software that integrated with Curve and that vendor was having trouble resolving it. I reached out to Curve and they resolved it for us (and the vendor) within a day and even called me at home after hours to assure me they would handle it by contacting the said vendor and walking them through how to correct it. That was invaluable to me as they did not have to go that extra mile but they did! That is the kind of customer service they have, they treat you like family.