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Customer Focus

Customer Focus

Overview

What is Customer Focus?

Customer Focus is solution that includes order management, inventory management, warehousing, CMS, E-mail marketing, CRM, and general accounting functions. E-Commerce web stores are also included in the solution.

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Recent Reviews
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Pricing

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Standard

$50

Cloud
# of stores and users

Ultimate

$99

Cloud
# of stores and users

Entry-level set up fee?

  • $249 Site setup and training
    Required
For the latest information on pricing, visithttp://www.customerfocus.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Shep Hyken Demo: Customer Service and Experience Keynote Speaker (Full Version)

YouTube

Customer focus

YouTube
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Product Details

What is Customer Focus?

Customer Focus Features

  • Supported: Customized Dashboards
  • Supported: Accounting
  • Supported: Order Management

Customer Focus Video

Trade Only VISION offers distributors everything they need to sell promotional products profitably. VISION includes product data, virtual samples, quotes, order processing, CRM and reporting, enabling you to reduce your admin by as much as 75%. You also get a fully customiza...
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Customer Focus Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesAnywhere
Supported LanguagesAny
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Comparisons

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Reviews and Ratings

(6)

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Marlon Seijas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The tool is being used by a department, as expected it is the one that has direct relationship with customer service. In my organization this department must generate the data the tool requires to generate the statistics, which allows us to make decisions based on the client's needs and our development as a company. It should be noted that using technology in an administrative process of the company does not change the functions or objectives of the business at all. The only thing that changes is the method, and with this, we seek to optimize efficiency to satisfy the client and grow more in the market.
  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
Online Storefront (9)
92.22222222222221%
9.2
Product catalog & listings
90%
9.0
Product management
90%
9.0
Bulk product upload
100%
10.0
Branding
90%
9.0
Mobile storefront
90%
9.0
Product variations
90%
9.0
Website integration
100%
10.0
Visual customization
90%
9.0
CMS
90%
9.0
Online Shopping Cart (2)
45%
4.5
Abandoned cart recovery
N/A
N/A
Checkout user experience
90%
9.0
Online Payment System (1)
N/A
N/A
eCommerce security
N/A
N/A
eCommerce Marketing (3)
53.33333333333333%
5.3
Promotions & discounts
N/A
N/A
Personalized recommendations
90%
9.0
SEO
70%
7.0
eCommerce Business Management (5)
36%
3.6
Multi-site management
N/A
N/A
Order processing
N/A
N/A
Inventory management
N/A
N/A
Shipping
90%
9.0
Custom functionality
90%
9.0
  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
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