Cvent Event Management
Cvent Event Management is a one stop shop for all our event needs. We have used it to get contracts for venues, build registration sites …
Overview
What is Cvent Event Management?
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing,…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Attendee list export (41)8.686%
- Registration, RSVP, and ticketing (42)8.686%
- Event analytics (42)8.181%
- Email marketing (43)7.878%
Reviewer Pros & Cons
Pricing
N/A
Unavailable
What is Cvent Event Management?
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email…
Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
83 people also want pricing
Alternatives Pricing
What is ThunderTix?
Event ticketing software for the performing arts and live performances with both reserved seating and general admission. Supports a variety of season subscriptions at the same venue (or across multiple venues) including the full season, mini-season, or flex passes with voucher codes. Subscribers…
What is Poll Everywhere?
Poll Everywhere is an event management software system offered by Poll Everywhere.
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Cvent Event Management?
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing, and attendee engagement. Cvent's suite of products automate and simplify the planning process to maximize the impact of events. Cvent provides hoteliers with an integrated platform, enabling properties to increase business demand through targeted advertising and improve conversion through proprietary demand management and business intelligence solutions.
Cvent solutions aim to optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events.
Cvent Event Management Features
- Supported: Designed to help meeting and event planners more easily navigate every aspect of the event process.
- Supported: Increase attendance and engagement by using Cvent event management software to create multifaceted marketing campaigns surrounding your events.
- Supported: Create organization-wide event success with powerful reporting, strategic integrations, and award-winning, 24/7 customer service.
Cvent Event Management Video
Cvent Event Management Integrations
Cvent Event Management Competitors
Cvent Event Management Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
Eventbrite, Certain Event Automation Software, and Aventri are common alternatives for Cvent Event Management.
Reviewers rate Record meetings / events highest, with a score of 8.9.
The most common users of Cvent Event Management are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(471)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Extensive and Customizable Reporting: Users have praised Cvent for its extensive and customizable reporting capabilities, allowing them to access the data they need for informed decision-making. Several reviewers have mentioned that this feature has been crucial in analyzing event metrics and making strategic improvements.
User-Friendly Design Options: The design options provided by Cvent have received positive feedback from users for being easy to learn and navigate. This aspect of the platform enhances the overall user experience by ensuring a smooth workflow. Many reviewers appreciated how intuitive the interface is, as it allows them to quickly adapt to using Cvent.
All-in-One Event Management: Cvent's all-in-one nature has been highly appreciated by users, saving them time and effort in managing different aspects of an event. Numerous reviewers have expressed their satisfaction with being able to handle everything related to an event within one system. This integrated approach streamlines processes and promotes efficiency in event management tasks.
Confusing and Clunky User Interface: Many users have expressed frustration with Cvent's user interface, describing it as confusing, not intuitive, and clunky. They have mentioned a steep learning curve and difficulties in navigating the system.
Challenges with Customization Options: Several reviewers have reported challenges with customization options in Cvent. Users have mentioned limitations in HTML editing, limited flexibility, and a lack of customization options for their specific needs.
Difficulty Importing Information: Importing information into Cvent has been described as difficult and cumbersome by some users. They have encountered issues when trying to import data, which has resulted in additional time and effort required for data entry.
Attribute Ratings
Reviews
(101-125 of 288)Companies can't remove reviews or game the system. Here's why
August 18, 2021
Event tech - online reg review
[Cvent Event Management] can be used org-wide, however usage is limited due to current support model internally. It is centrally managed but requires thorough onboarding and training which can be a significant barrier to wider adoption. We use their online registration and their virtual event platform. Online registration is nice but it is somewhat limited and some areas of the platform have been in need of improvement for a long time now. Simple things that could really help are not being addressed.
- Integrations
- Electronic check-in
- Name bade printing
- Virtual event platform
- Interactive engagement
- Customizations and templates
August 09, 2021
Worth the time to learn the system
Score 8 out of 10
Vetted Review
Verified User
It is used for registration purposed by 2 departments for seminars/trainings. It eliminates manually creating reports on attendees and their information.
- Real time data
- Auto emails to attendees
- Reporting tools
- Instructions on how to use a tool are not always very clear
- Not always the easiest site to navigate
August 03, 2021
Trusted System & Integrated with Marketo!
Used to support large customer-facing virtual, hybrid, & in-person events. Enables teams to track registration and attendee data to measure event participation, enable post-event customer follow-up, and track new leads. Cvent also enables teams to transition away from manual event data tracking to more streamlined, consolidated, & automated solution.
- Event Registration & Attendee Data.
- Event Hosting (Attendee Hub).
- Post-Event Content Access for Registrants.
- Integrated chat feature in Cvent Attendee Hub.
- Streamlined Admission Item-level data for Cvent/Marketo integrations.
July 31, 2021
Cvent fulfills all my planning needs!
It is being used my certain departments (that are dedicated to client accounts) as needed. It addresses problems will centralizing and collecting data around meetings, contracting, and spend.
- Meeting requests: This is very customizable and we can build it to collect any data needed.
- Registration: It allows us to collect anything from basic sign-up to elaborate registrations.
- Reporting: We can provide much needed data to our clients.
- Reporting: The new reports lack the ability for enough customization.
- Glitches: Like anything, the system does sometimes glitch.
- Customer Service: I've never had a great experience with my reps or calling in for assistance to customer service.
July 27, 2021
Cvent in a K-12 world
The Cvent platform saved graduation! Our K-12 school operates in an ever-evolving atmosphere, and Cvent allowed us to pivot on a dime during the pandemic. We were able to grant a better than expected graduation experience to the Class of 2020 through the help of Cvent and Crowd Compass. We have upped our game in communicating with our participants registering several devices. We are kicking off the new school year with season ticket passes for sale through Cvent. We just finished up an elementary summer camp that consisted of over 113 different camp sessions. Our event manager was able to keep track of 5additional weeks of camps with over 113 sessions and 325 registrants. She loved the flexibility of OnArrival because she was able to register walk-ups on site. Our only issues we have with the platform is we are stretching the platform further than the platform can perform. We have minor children without email addresses, and that tends to confuse the parents who are trying to register these children for our events.
- Personalized communication
- Easy check-ins
- Sales tracking
- Registering minors with no email addresses
- Counting a parent as a registrant who is registering their child who is the participant
- Difficulty and capturing multiple sizing in our t-shirt sales
The Cvent Event Management is my company's current tool for the Client Support Services Department across all North American territories (4 - including Western, Central, Mid-Atlantic, and Eastern). This tool is being used by 3 super users who help train and guide other users on our team. In total, we have 10 users on our team and 2 support staff who know the system. The Cvent Event Management gives us ways to connect with clients, track their interest in events, collect and reconcile payment for events, and there are many stylistic tools available for the "look and feel" of an event. My company hosts between 150-300 events each year, ranging from 25-person professional learning opportunities (think "workshops") to 700-to-800-person multi-day conferences. All of these events are managed through the Cvent Event Management. Our marketing department designs the annual theme, color scheme, and marketing components for each of our event types. Our improvement services and professional learning staff craft the event descriptions. These parts and pieces are easily uploaded and useable in the Cvent Event Management right away. It is easy to create a template event, a template event email or session message, and to upload and utilize very targeted registrant lists to connect with clients and potential clients. There are fantastic reporting functions that serve all arenas, including transactions, participation, registration, attendance, and trending event types. Overall, it is easy to use, easy to learn, and can be leveraged to communicate effectively with external sources.
- Tracking the client journey from invitation through participation and payment.
- Accepts, tracks, and reports on transactions.
- Has flexible and attractive event design features.
- Offers standard and customizable reporting.
- Gives ways to communicate effectively with a few, some, or all of invited, attended, or canceled event pools.
- Connecting a contact record to Activity History or Transaction History results in a report instead of going directly to a list screen. It's difficult to transition from the report back to the original query.
- Marking participants is a challenge as the participation function is not up-front.
- It is difficult to track email addresses of people who have chosen to opt-out versus emails that have bounced and been automatically marked as opted-out.
July 05, 2021
Cvent makes Event Management a breeze!
Cvent is used throughout my company's Event Planning Department to source hotels and venues based upon our clients' needs. Cvent Event Management allows my team to do our work much more efficiently and seamlessly. We are able to contact a wide variety of venues all at once and deliver results to our clients in a timely fashion. Planning events and monitoring attendees is a breeze with the help of Cvent.
- Assists with sourcing
- Answers all questions
- Timely feedback
- Better organization
- Better ease of use
- Mobile friendly
July 02, 2021
It's not an event unless you have Cvent!
Cvent Event Management is being used as an event planning tool across the organization, though managed by only one department. It addresses several needs such as event registration, data collection, ticket sales, and event production tools. Cvent Event Management is a staple to add to any event that you plan. It helps to keep you organized and the ROI on ease of transaction versus pulling the event off is above any other platform that is out there. Hybrid, virtual, or in-person, I will not do an event without Cvent.
- Ticket sales
- Registration
- Organized platform (attendee hub)
- Ease of speaker submission
- Ease of backend transactions
- User Interface - [I feel] it is very "flat"
June 28, 2021
My Right Hand
DMA has been using Cvent’s platform since 2013 including:
Supplier Network, Event Management, OnArrival, and Inquisium. DMA also leverages
the Salesforce integration and was the first Cvent client to implement Cvent’s
native Zoom integration. We use it for events, webinars, and roundtable promotions, and registrations. We also use it for client trainings and distribution of CPE certificates.
- Tracking registrations
- Venue sourcing
- Reporting
- Ability to custom brand all promotional materials
- It would be nice to have a way to sort attendance requirements for CE credit. Right now it has to be done manually.
- Cvent is expensive.
June 25, 2021
Total Success with Cvent!
Score 8 out of 10
Vetted Review
Verified User
We are an association of educators that hold a conference annually. We use Cvent Event Management for conference registration and payment. It is so easy to use and makes registration so easy!
- Event Registration: The ease of use and the customer support.
- Event Payment: Works well with other applications and lots of customer support.
- Registration participants like it.
June 14, 2021
Make your life easier with Cvent
Cvent is used by a few departments within my company. The software is used for big (over 3oo people) to small (6 people) events. Having one platform be your "home" for events has been a huge time saver for our company. Some of our events there is a fee associated with them, so Cvent can easily work with the marketing team and finance team to ensure we get our money! Additionally, we utilize reminder emails depending on a person's actions of the event. For example, if a person has looked at the event invitation but hasn't yet registered, we can send an email to them to remind them to register or ask why they aren't attending.
- Communication to attendees.
- Registration for multiple break outs.
- Syncing with CrowdCompass- the event app.
- Have checks and balances.
- Have a "what you need" to start your event.
June 07, 2021
Daily Cvent User
My whole department uses this program daily. We use this program to collect employee registration information, shipping address and sizing for programs/events. This program is used daily and saves all my information online to use later.
- Customization
- Easy of use
- Reporting
- Too many customizable options.
- I think the pricing is a little higher than some companies can afford.
- Promoting the ability to customizing the use of the program to be more than just registration.
Score 10 out of 10
Vetted Review
Verified User
We currently use Cvent [Event Management] to manage our annual leadership conference. With the utilization of the web build, complex registration paths, spaces for meeting space layout and crowdcompass for onsite website, agenda, and travel info access.
- Adapt to the needs of their clients
- Provides world class support 24/7
- Makes completion easy for the end user
- The reporting function is everything a planners needs to stay on track and on budget
- I've been using Cvent [Event Management] for 8 years now and have seen the growth. They have maneuvered themselves to every area of meeting planning, which allows them to corner every market and provide the customer with at hand information. If there are areas needed for improvement they currently do not concern me or my company.
May 26, 2021
Powerful and feature packed event management software with customer service that is second to none!
We use Cvent Event Management to manage all our registrations for our public education programs. It is being used by our teams in APAC and North America (HQ). It helps us seamlessly manage registrations, receive, invoice and track payments in conjunction with Stripe.
- Payment management - seamlessly integrates with our Stripe accounts
- Registrations - collect participant information, payments, detailed reports for finance
- Event Management - I like using the very convenient Cvent Event Management function for Supplier venue RFPs
- Website and Email templates - Makes the creation of great looking websites and emails easy
- Payments - Cvent Event Management is incapable of having more than one currency account active for an event. This would be useful as we have multiple currency accounts and our participants are from all over the world.
- More intuitive reports or reports that capture all possible details from an event. As it is, I have to create more than 1 report if I need it to display certain types of information from a participant registration.
- Integration with Netsuite and Hubspot is difficult to set up.
May 26, 2021
Valuable Solution, Especially for Smaller Teams
We use Cvent Event Management within our Marketing department. It is used primarily for our annual client conference event although there are potential applications for other events in the future. It's unlikely we would have it used throughout the organization as the Marketing department bares the responsibility for events within our company.
- Intuitive interface: it's straightforward, and if you have questions, the help documentation is plentiful.
- Organized: it helps keep complicated events and details organized in one system.
- Registration: our event is a little complex, and we're able to handle multiple registration types and paths within the system.
- Reporting: Sometimes the reporting doesn't hit on exactly what we need, or it's not exactly clear to understand.
- Customization: Within some screens/modules, there could be some additional customization options
- Spell check! In email builders, it would make proofing a lot easier
May 25, 2021
Great event support, good add-on potential
We have used [Cvent Event Management] for the registration at our annual conference and expo for several years. We also made good use of the crowdcompass mobile app, contracted through [Cvent]. This year, we used it to pivot to a virtual event and host the entire thing using [Cvent's] Virtual Attendee Hub. In the future we may be moving to hybrid events and will probably continue to use them for both.
- Registration
- Customized payment options for individual sessions
- Connections to extras like a mobile app provider
- Pricing on support services is high (Virtual Attendee Hub)
- Overpromising on new features or when they will launch
May 20, 2021
Cvent is great
Cvent is used by many departments within the company including Medical Education, Meetings & Events, Audio-Visual, Videography, Culinary, etc. Mostly used for event management, registration, headcounts, space booking, and data collection. Cvent addresses the problem of not having everyone on the same page. The system allows anyone to log in and see all necessary information for each event in one place.
- User friendly interface.
- List views and calendar views.
- Data collection: quickly pull up historical data.
- On calendar view when trying to click on an event sometimes pop-ups from other events prevent you from clicking on what you are trying to click on. it's extremely frustrating.
May 13, 2021
Cvent Event Management Review
Score 7 out of 10
Vetted Review
Verified User
Cvent has been a great attendee management tool for several of our larger learning management programs—the platform streamlines our registration and payment processes, builds in account security, and interfaces with an easy registration process for trainees. Separate events for private, public, and virtual training.Good for scheduling.
- The platform is user-friendly. Without much training or experience, you can easily figure out how to create registration sites, set up reports, and manage meeting requests. The celebrity and community forum is very useful.
- Cvent is able to manage events from end to end—from RFPs and budgeting to event registration and feedback surveys.
- Cvent does a good job keeping up with the updated technology. They are constantly updating their system based on feedback they've received (enhancement requests) or industry changes.
- The community forum and customer service team are very responsive. Get instant feedback.
- Reporting user
- Data reporting must be improved. It's quite unknowing.
- Some of the newer product integrations are still a little clunky.
- Custom data transferring between events tool.
- Dashboards are usefull
Cvent Event Management is being used by my organization to create registration pages, manage different types of registrations (within the same event), and track attendance for various in-person events. It is being used primarily by the marketing department, but as the marketing department is in charge of in-person external events, the entire company makes use of it through them. It addresses the business problem of conveniently being able to collect and analyze registrant and attendee information for in-person events.
- Cvent Event Management makes things easy for our customers, in terms of registering for an event, modifying their registration, and checking in at the event to attend.
- Cvent Event Management allows for the export of registrant and attendee data.
- Cvent Event Management allows for integration with other tools like HubSpot and CrowdCompass.
- Cvent Event Management does not have the best user interface, and has a noticeable learning curve.
- While one can download registrant and attendee data from Cvent Event Management, the report/data export tool is overly complicated compared to data exports from HubSpot or Qualtrics.
- Setting up a new event can be a bit difficult, due to the user interface, and is more time consuming than it otherwise could be
- In my experience, their customer service has not been particularly good. More often than not, when seeking help for technical issues, I've been left on hold for upwards of an hour at a time, and that has happened multiple times.
May 05, 2021
Industry Gold Standard
We use Cvent across the organization for registration, but select teams are also utilizing the budget and survey modules. We are saving time on data entry and will eventually save time and effort to pull Excel spreadsheet “reports” for that data.
- Registration
- Budgets
- Reports
- Some features are “turned on” multiple layers into the system.
- Media and graphics are still a little challenging to edit without some sort of design software/experience.
- Segmenting admin level settings by groups would alleviate some headache.
May 03, 2021
Cvent is a community!
We use Cvent Event Management from sourcing our meetings and events to planning events, to executing events to billing events! It is widely used by every department in our company. I specifically like Cvent for keeping my budgets in line from an initial budget to final budget. It's so easy to go into the tool and update everything and then be able to pull a report to send to my clients so they are always in the loop on what their spend looks like.
- Training - Cvent always has training sessions to explain how to use the platforms
- Communication - I get multiple emails on what is new and changing and how I can utilize their services within my company.
- Ease of Use - Cvent is very easy to understand and use!!
- When calculating tax in budgeting, sometimes the final numbers are off.
April 20, 2021
All that and a bag of chips
Score 8 out of 10
Vetted Review
Verified User
I use Cvent to gauge customer reaction to our loyalty program. It helps us to identify pain points and areas for improvement, while also measuring the effectiveness of our marketing campaigns. It is an invaluable tool that is so user friendly, both for those using the tool on our end, but also for people responding to our engagements.
- User feedback.
- Customer support.
- Analytics.
- More intuitive functionality.
- Consistency.
- Website isn't very engaging.
April 14, 2021
All-in-One Tool for Complex Events
We use Cvent Event Management and the Cvent Attendee Hub in the conference department. It allows us to plan complex events, from governance meetings to statewide conferences. The challenges for us in particular were our complex registration paths and payment methods, such as group registrations with group payment + individual guests, or gating registration based on a membership status check with an integration to a third-party database. For the virtual events, which we pivoted to due to the pandemic, the challenge was to have a platform that was as simple as possible--a one-stop shop for the attendees.
- Flexible website design with branding capabilities
- Robust registration that allows for complexity
- Seamless integration between the event info for the website and for the virtual event platform
- Readily available customer service
- Steep learning curve--everything in one place means a lot of tools to learn at once
- Some of the satellites tool, such as the Exhibitor Management Tool and Speaker Resource Center are small, standalone websites that need to be designed separately from the main event website--there was some repeated work to make it all look coherent.
- All-in-one tool is super practical but it does mean that Cvent is often behind on features compared to the best in class companies that only do one thing but do it better.
April 13, 2021
2021 Cvent Review
We use Cvent's Event Management for managing our yearly internal conference. It's primarily used by me in our department, but reports are able to be access by non-Cvent users, which increases visibility into the event management process. It has tremendously streamlined our registration, mobile app, and onsite check-in/badge printing - and this year, we're planning to work with a few integrations that will allow us to fold travel and hotel stays into the process as well, giving us more consolidation of relevant information.
- Session organization.
- Mobile app integration.
- Attendee track personalization.
- UI is lacking.
- Learning curve.
- Pricing.
April 13, 2021
Three Year Cvent User
I have a love/hate relationship with Cvent Event Management. I've used several other event management tools and can say that Cvent Event Management is the most complete of any I've tried. It is a purpose-built software that serves its purpose well. However, it can be difficult to use.
- RFP
- Site Selection
- Registration
- Ease of Use
- Site building
- templates