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Cvent Event Management

Cvent Event Management

Overview

What is Cvent Event Management?

Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing,…

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Recent Reviews

Cvent Event Management

10 out of 10
April 05, 2024
Incentivized
Cvent Event Management is a one stop shop for all our event needs. We have used it to get contracts for venues, build registration sites …
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Cvent new user

10 out of 10
March 26, 2024
I use Cvent Event Management for creating event builds. I appreciate the 24/7 customer service phone line. The build templates help to …
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Great management tool!

10 out of 10
February 23, 2024
We use Cvent Event Management for all of our events (in-person, hybrid, and virtual). The tool has provided us with across the board …
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Cvent Event Management for the win

9 out of 10
February 21, 2024
Cvent Event Management is an excellent tool for our registration builds, targeted email content pre and post event, registration check-in …
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It's works!

7 out of 10
December 19, 2023
Incentivized
We are 3rd party service that builds events on behalf of clients. Sometimes we are building in our account and sometimes in the …
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TrustRadius Insights

Extensive and Customizable Reporting: Users have praised Cvent for its extensive and customizable reporting capabilities, allowing them to …
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TrustRadius Insights
TrustRadius Insights

Excellent event management tool

8 out of 10
December 06, 2023
It helps streamline all of our events. We use primarily for our virtual events. It makes event management super easy, and is openly …
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Cvent is for all orgs

9 out of 10
November 07, 2023
Incentivized
We use Cvent to capture upstream data for event creation, registration configuration and push data downstream for business analytics. Our …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Attendee list export (41)
    8.6
    86%
  • Registration, RSVP, and ticketing (42)
    8.6
    86%
  • Event analytics (42)
    8.1
    81%
  • Email marketing (43)
    7.8
    78%

Reviewer Pros & Cons

View all pros & cons
Verified User
Strategist in Corporate
Machinery Company, 10,001+ employees
JH
Julia Hoyle
Association Coordinator
Southeastern Employment and Training Association (Non-profit Organization Management, 1-10 employees)
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Pricing

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Cvent Event Management

Cvent Event Management

N/A
Unavailable

What is Cvent Event Management?

Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email…

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

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Features

Mobile Capabilities

Support for mobile devices like smartphones and tablets.

8.2
Avg 8.3

Online Meetings / Events

Features related to hosting and attending meetings and events online.

8.2
Avg 8.2

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8.3
Avg 8.0

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8
Avg 8.6

Online Events Marketing

Features related to the marketing and branding of online events, and use of online events for marketing purposes.

8.4
Avg 8.3

Virtual Event

These are features for Virtual Event software.

7.9
Avg 8.1
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Product Details

What is Cvent Event Management?

Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing, and attendee engagement. Cvent's suite of products automate and simplify the planning process to maximize the impact of events. Cvent provides hoteliers with an integrated platform, enabling properties to increase business demand through targeted advertising and improve conversion through proprietary demand management and business intelligence solutions.

Cvent solutions aim to optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events.

Cvent Event Management Features

  • Supported: Designed to help meeting and event planners more easily navigate every aspect of the event process.
  • Supported: Increase attendance and engagement by using Cvent event management software to create multifaceted marketing campaigns surrounding your events.
  • Supported: Create organization-wide event success with powerful reporting, strategic integrations, and award-winning, 24/7 customer service.

Cvent Event Management Video

Cvent Event Management Integrations

Cvent Event Management Competitors

Cvent Event Management Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone

Frequently Asked Questions

Eventbrite, Certain Event Automation Software, and Aventri are common alternatives for Cvent Event Management.

Reviewers rate Record meetings / events highest, with a score of 8.9.

The most common users of Cvent Event Management are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(471)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Extensive and Customizable Reporting: Users have praised Cvent for its extensive and customizable reporting capabilities, allowing them to access the data they need for informed decision-making. Several reviewers have mentioned that this feature has been crucial in analyzing event metrics and making strategic improvements.

User-Friendly Design Options: The design options provided by Cvent have received positive feedback from users for being easy to learn and navigate. This aspect of the platform enhances the overall user experience by ensuring a smooth workflow. Many reviewers appreciated how intuitive the interface is, as it allows them to quickly adapt to using Cvent.

All-in-One Event Management: Cvent's all-in-one nature has been highly appreciated by users, saving them time and effort in managing different aspects of an event. Numerous reviewers have expressed their satisfaction with being able to handle everything related to an event within one system. This integrated approach streamlines processes and promotes efficiency in event management tasks.

Confusing and Clunky User Interface: Many users have expressed frustration with Cvent's user interface, describing it as confusing, not intuitive, and clunky. They have mentioned a steep learning curve and difficulties in navigating the system.

Challenges with Customization Options: Several reviewers have reported challenges with customization options in Cvent. Users have mentioned limitations in HTML editing, limited flexibility, and a lack of customization options for their specific needs.

Difficulty Importing Information: Importing information into Cvent has been described as difficult and cumbersome by some users. They have encountered issues when trying to import data, which has resulted in additional time and effort required for data entry.

Attribute Ratings

Reviews

(51-75 of 75)
Companies can't remove reviews or game the system. Here's why
March 12, 2020

Cvent helps the invisible workload!

Kim Schechter | TrustRadius Reviewer
Kim Schechter
Program Manager
Women’s Dermatologic Society (Non-profit Organization Management, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
6
Cvent support can be hit or miss depending on who you get on the phone. We have had some customer service reps that have no idea what we are talking about, and we have had some that are outstanding and solve all our problems. So we just call back and see if someone else can help us.
March 12, 2020

A timesaver and a lifesaver!

Verified User
Account Manager in Other
Events Services Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
We had a department-wide call with our Cvent rep and she was extremely helpful and knowledgable. We don't really need much support very often, because Cvent is so easy to use and we have been using it for years, but it is always good to have effective support when it is needed!
March 09, 2020

Good for big operations!

Verified User
Manager in Professional Services
Education Management Company, 1001-5000 employees
Score 6 out of 10
Vetted Review
Verified User
Support Rating
8
They are always available, I personally like the chat interface as it allows me to keep working while the person on the other side investigates. They don't always know the answer, or what you ask isn't possible, but they always do their best. I also enjoy how, once a ticket is closed, you can consult it again in your help center archive (I sometimes forget how to do specific and rarely done maneuvers, and so can go back and refresh my memory without having to start a new ticket). Their how-to articles and FAQ are also very complete.
March 02, 2020

An event-planners best friend!

Verified User
Professional in Marketing
Financial Services Company, 5001-10,000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
I use the chat feature all the time if I can't figure out the best way to do something. They are quick to respond and will walk you through all the steps. they make sure you have a good understanding of the feature. If you need more complex help, having agents on call is also a great feature to walk you through larger edits to the registration website or overall functionality.
February 04, 2020

Cvent will boost you Event!

Verified User
Administrator in Other
Pharmaceuticals Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
Whenever you have a technical problem, you can chat or call the help desk for quick and comprehensive assistance in real time. The Cvent experts are very knowledgeable and are almost always able to help (there has been times where they aren't able to resolve everything though, as they are not coders).
January 29, 2020

Cvent Event Management Review

Charlotte Grimmett | TrustRadius Reviewer
Charlotte Grimmett
Marketing Coordinator
Aftermarket Auto Parts Alliance, Inc. (Automotive, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
Cvent's helpline is always "on" so there's no excuse to not get help! They are easy to get ahold of and even more - they follow up every single time you submit a help ticket or you call for help. They provide additional documents to help you next time as well as a summary of the issue and resolution.
January 17, 2020

Cvent Event Management is great!

LG
Laurie Goulette
Travel Registration
JNR Incorporated (Events Services, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
Because of how user-friendly it is, how professional looking it is, and how easy it does my job. With only a few minor tweaks to be desired, Cvent Event Management stacks up beautifully against the competitors and is my favorite site I have used so far. I would recommend it to anyone.
January 06, 2020

Review on Cvent!

Verified User
Consultant in Marketing
Pharmaceuticals Company, 5001-10,000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
Cvent's community etc., is great. You have a question, you can chat with Cvent support and request a call. All my questions have always been answered and sorted.
November 14, 2019

New but loving it

NF
Nick Faulkenberg
Operations Manager
Valle Vista Golf Course and Conference Center (Hospitality, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
8
I haven't really had an interaction with their customer support, so I don't necessarily feel qualified to give a rating here. However, in having worked with them so far and their attentiveness and responsiveness, I can only imagine it would be same when dealing with their support team or any other various department you would use.
November 04, 2019

Cvent is a great product

Verified User
Director in Other
Food & Beverages Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Support Rating
7
It depends on the person/department for support. Our immediate Cvent team knows me/us and listens to what we are experiencing in an attempt to find a solution. They get it and understand it. Yet when there is a turnover with our team, then we have to start over; and the historical experiences are lost. Thankfully there are still some that remain that know and understand our full experience to date.
August 29, 2019

Cvent Event Management Review

Kristina Johnson, MBA, CMP | TrustRadius Reviewer
Kristina Johnson, MBA, CMP
Meeting Planner
LEO Events (Events Services, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
Support is overall very helpful and assists with almost any needs. There is sometimes a cost associated with their help, but worth it when they can easily make changes and update a ton of items that would take you hours. Very responsive and always want to ensure you are getting taken care of.
August 16, 2019

True event management!

Cassandre Therrien | TrustRadius Reviewer
Cassandre Therrien
Project Manager - Groups & Incentives
Laurier Du Vallon (Leisure, Travel & Tourism, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Support Rating
10
Each time I asked a question or I created a case, I always received and answer in the next following days. If they didn't give me the solution right away, they were asking questions to make sure they understood what I was referring to.
August 07, 2019

Solid tool with a broad range of products

Verified User
Team Lead in Corporate
Financial Services Company, 5001-10,000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
7
Their customer service phone line is pretty lacking—sometimes you just have to hang up and call back to get someone on the phone who knows what you are trying to get help with. They do provide your account with a number of staff to help ensure you are maximizing the value of your account.
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