Overview
What is C-Zentrix Contact Center?
CZ Contact Centre, from C-Zentrix headquartered in Gurgaon, is available both on premise and on cloud. It is scalable and customisable to suit contact centers at businesses of all sizes, with different product suites made available to large enterprises, and…
Leaving a review helps other professionals like you evaluate Contact Center Software
Be the first one in your network to review C-Zentrix Contact Center, and make your voice heard!
Get StartedPricing
What is C-Zentrix Contact Center?
CZ Contact Centre, from C-Zentrix headquartered in Gurgaon, is available both on premise and on cloud. It is scalable and customisable to suit contact centers at businesses of all sizes, with different product suites made available to large enterprises, and smaller SMBs.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
2 people also want pricing
Alternatives Pricing
What is NICE CXone?
NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management,…
What is Talkdesk?
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
Product Details
- About
- Competitors
- Tech Details
What is C-Zentrix Contact Center?
CZ Enterprise Suite
The C-Zentrix Enterprise is designed specifically with the purpose of providing highly scalable, cluster based customer engagement solution with High Availability (HA) and Load balancing as the key functionalities. The solution is scalable and can scale over 1000+ concurrent agents with multi-channel facility of voice, chat, email, SMS and social media interface for a complete customer engagement experience. The vendor states the high availability of the solution makes it a perfect fit for critical call centre operations like Banking, Emergency Services, Telecom,etc where up-time of 99.999% is needed. The solution is meant for large enterprises and BPO`s.
CZ SME Suite
C-Zentrix SME is a Customer Engagement Centre solution for small and medium size contact centres. It supports up to 150-180 concurrent tele callers with 240 voice channels (TDM or VoIP) on a single PC server with all call centre functionalities like IVR, ACD, Predictive Dialer, Progressive Dialer, Voice Logger , Screen Logger, CRM, MIS Reporting, Call Conferencing, Call barge in, integrated Email and SMS for customer engagement. The solution is specially crafted for the SME segment for quick and easy installation and easy to use modules with user-friendly interfaces. This can be provided with backup server for redundancy and failover.
Various individual featured products in the suite include:
- Non-voice Channels - CZ Chat, CZ Bot, CZ Callback, Co Browsing
- Workforce Management - CZ Screen Logger, CZ Voice Logger, Remote Agents
- Other Tools - CZ Dialer, CZ IVR, CZ Bar, Agent & Admin Consoles, CZ Help Desk
C-Zentrix Contact Center Competitors
C-Zentrix Contact Center Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
