Good remote support tool
SolarWinds Dameware Remote Support is our tool to allow us to control a desktop or laptop for users working from home. When staff were all …
Starting at $276 per technician, unlimited end users
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What is SolarWinds Dameware Remote Support (DRS)?
DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The…
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Popular Features
- Screen sharing (53)10.0100%
- File transfer (50)10.0100%
- Remote management of servers & workstations (58)9.292%
- Over-the-Internet remote session (48)8.181%
Pricing
Dameware Mini Remote Control
$276
On Premise
per technician, unlimited end users
Dameware Remote Support
$388
On Premise
per technician, unlimited end-users
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.dameware.com/products/remote…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is SolarWinds Dameware Remote Support (DRS)?
Dameware Remote Support is a systems administration tool that helps IT admins and support teams provide remote support to end-users. This tool enables users to initiate remote connections with multiple computers at the same time and provide support with the help of the built-in administration tools and utilities. Users can also remotely connect to Windows, Linux, and Mac OS X systems—all from a single, central Dameware console. The vendor says the solution is trusted by over 70,000 organizations worldwide and that Dameware was the first remote support software to introduce Smart Card authentication for remote connectivity.With the help of a secure internet proxy, Dameware lets users connect to their end-users and customers across the globe—whether they are situated inside or outside their corporate network. The Dameware Mobile Gateway functionality lets IT pros provide on-call and after-hours support by launching remote sessions from iOS and Android devices.
Dameware Remote Support enables IT Pros to:
- Benefit from in-session chat, screenshot capture, and file transfer functionality
- Remotely troubleshoot and manage Windows servers and workstations with built-in system tools
- Remotely reboot systems, start/stop services & processes, copy/delete files, view and clear event logs
- Manage multiple Active Directory domains, users an groups, and remotely reset passwords
SolarWinds Dameware Remote Support (DRS) Features
Remote Administration Features
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Over-the-Internet remote session
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Multi-platform remote control
SolarWinds Dameware Remote Support (DRS) Screenshots
SolarWinds Dameware Remote Support (DRS) Videos
Product overview
Visit https://www.dameware.com/resources/video to watch SolarWinds Dameware Remote Support (DRS) video.
SolarWinds Dameware Remote Support (DRS) Integrations
SolarWinds Dameware Remote Support (DRS) Competitors
- LogMeIn Rescue by GoTo
- TeamViewer
- GoTo Resolve
- BeyondTrust Remote Support (Formerely Bomgar Remote Support)
- ConnectWise Control (formerly ScreenConnect)
SolarWinds Dameware Remote Support (DRS) Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
SolarWinds Dameware Remote Support (DRS) Downloadables
Frequently Asked Questions
DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet.
DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for $349. Discounts are available for multiple license purchases. The DameWare Mini Remote Control is a lesser version of SolarWinds' Remote Support software, and can be licensed for $259 for one technician. SolarWinds also sells a patch manager under the DameWare brand, for managing and deploying patches from a single console.
LogMeIn Rescue by GoTo, TeamViewer, and GoTo Resolve are common alternatives for SolarWinds Dameware Remote Support (DRS).
Reviewers rate Screen sharing and File transfer highest, with a score of 10.
The most common users of SolarWinds Dameware Remote Support (DRS) are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Based on user reviews, the most common recommendations for BeanFlumper are as follows:
-
Consider other options: Some users suggest exploring alternative solutions unless you are willing to invest in multiple licenses and support.
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Conduct a proof of concept: It is recommended to perform a proof of concept to determine if BeanFlumper is the right fit for your company.
-
Try before you buy: Many users recommend obtaining a trial version of BeanFlumper and testing its performance.
Bonus Recommendation (related to user labeling): Additionally, some users advise labeling PCs in Active Directory with proper descriptions.
These recommendations should be taken into consideration based on your specific requirements and circumstances.
Attribute Ratings
Reviews
(26-50 of 66)Companies can't remove reviews or game the system. Here's why
July 27, 2015
Comprehensive remote support tool
DameWare Remote Support is used across the entire organization for remote support to specific user workstations for troubleshooting. It addresses compatibility issues found when using native Microsoft tools such as rdp, remote assistance, and Symantec Endpoint Manager.
- Lightweight application
- No compatibility issues on our network
- Easy to configure and use
- None for us, the tool met all of our requirements for what we needed it to do
We use DameWare Remote Support to support PC and server issues for an organization with about 300 employees, 450 workstations and servers at 18 locations. We have 5 technicians that have it installed. It is quite helpful because it allows us to connect directly to the user's console session and see how the user is having the issue directly.
- Customization, integrate your security settings / requirements.
- Mass deployment. Deploy through group policy or even through the DRS module.
- Ease of use, any one can pick it up quickly.
- Remote connectivity, from the www. While it exists it is difficult. DameWare does not replace GoToMeeting or LogMeIn.
- Version control. Different application versions don't jive. When one user upgrades everyone must upgrade.
- Chat feature, it exists but can be improved.
July 24, 2015
DameWare makes a solid product
DameWare allows me to be connected to remote locations for instant assistance to staff. The greatest benefit is the ability to be connected to a remote computer while an outside vendor is connected.
- Extremely stable software
- Easy to configure and use
- None
July 24, 2015
Great product for the price!
We use DameWare for remote PC support of our users across the entire organization. Use of this product keeps the IT Support staff from having to travel to our remote offices.
- Remote Access
- Ease of Use
- Support
- Active Directory Integration
July 22, 2015
The True RDP
Because of the number of machines I work with, being able to interact with the user logged in remotely for support as opposed to connecting to an alternate session or logging off the user is amazing. In addition, the experience between clients can carry over rather than being simply reset depending on the clients you are working with.
- Connects to every OS
- Installed the service to run, on even machines that dont have the service installed
- Works really fast and reliable
- Can do things like Disk Drives
- Event Log
- Groups
- Intel AMT
- Open Files
- Printers
- Processes
- Properties
- Automatically updates a least every 2 weeks
- Needs to have a bit more security
- Need a portable edtion to carry on USB
July 22, 2015
Best Remote Control Software
DameWare provides an easy way to remote in to any user's PC or laptop and has a good response time without lag. It works very well.
- Chat function.
- Good refresh rate over the wan connection without lag.
- Chat function does not stay on top [of screen] or blink so a user can see something is incoming.
July 22, 2015
DameWare 11.2 Review
DameWare Remote Support is used by the IT/Infrastructure department for easy remote access and Active Directory account changes by the support team. Its easy to install and easy to use. The team can make quick account changes such as adding and removing group memberships and changing passwords, as well as system administration, from easily seeing what services are running on a remote station, to applications installed, and remote support for the end user.
- Active directory account changes, such as: group membership add/remove and password changes.
- Remote system administration, such as: resetting services and local drive review
- User support made easy by remote support to the workstation, with or without remote keyboard/mouse lockout.
- Integration with exchange distribution list membership. I don't necessarily want full exchange administration capabilities, but to be able to add or remove someone from a distribution list easily from within DameWare, same as Active Directory groups.
July 22, 2015
Corprate DameWare fail for us.
We use DameWare Remote Support to support users across our network, local and remote.
- I'm sorry to say it is unreliable, support takes a long time to get back with us, we currently pay for a product that just does not work.
- Technical support
- Product reliability
- Better knowledge base
July 21, 2015
You should be using DameWare. Enough said.
I currently use DameWare Remote Support to support my current PC base. I have about 100 PCs and a few on-site servers that I need to be able to diagnose and trouble shoot from anywhere I happen to be.
- I can work on multiple PC's or servers at once and never have to walk the user though the necessary steps over the phone.
- It integrates with my Active Directory domain, so I always have a current list of devices that it can connect to. And with the remote server, I can connect to any of them even from a phone.
- For the price, I can't really think of anything that is left out. I would like a way to view what PC a user is logged into.
Our IT team uses DameWare to connect to all of our employee computers for remote support (i.e. troubleshooting, software installation). We also use DameWare to connect to our Windows servers.
- DameWare has been a very reliable solution for remote support for out team.
- With multiple authentication options, we are able to connect to computers that have been dropped from the domain.
- The secure file transfer in DameWare provides and quick and easy way to pass files to/from employee computers saving us time during support.
- Connecting to last session is not always the last session.
- Saving your position in the Personal Host List would be helpful. I have a folder structure 3 levels deep and when I'm going through a list of computers it is frustrating to have to browse down through the same levels each time.
- When connecting to a host, an entry is saved in Saved Host List (even duplicates). I would be nice to have an option to save or not save like a quick connect option.
- DameWare Mobile has separate password than desktop and cannot be linked to Active Directory password like desktop.
July 21, 2015
Great Support Tool for any IT Department
Our IT Department uses DameWare Remote Support to troubleshoot and fix issues both at our central office as well as all of our remote sites. The software allows us to view logs, hardware information, running processes, and services. We also have the very critical ability to remotely control computers so that we can screen share with our users. This allows our technicians to see what our users see and greatly helps with troubleshooting.
- The ability to remotely control our desktops and provide UAC credentials is great!
- Having the ability to look at logs, processes, and remote control all from one console saves a lot of time and resources.
- Using the centralized server allows us to activate by user instead of per computer helps to save on cost.
- You are unable to provide UAC credentials if you are using an Internet session
- You can launch the remote control from the main console but it opens another application and forces you to login again to the Central Server.
July 21, 2015
Dameware is a solid product, worth the price
It is being used by the test engineering department to remotely access test station PCs at manufacturing sites around the world. This helps keep travel to a minimum and allows for quicker response time for solving issues. Previously the group was using freeware for remote access and the lag and refresh rate was hot garbage. DameWare, despite having a terrible name, solved those issues.
- Almost no screen refresh issues.
- Simple file transfers
- Connect to multiple computers at once
- I disagree with the Solarwinds business model requiring pay for maintenance to get updates
- Retrieving licenses from PCs no longer in use is a pain in the ass
July 21, 2015
DameWare is a must for IT professionals!
DameWare gives me the ability to access any computer on my network right from my office. This is very advantageous for me because I have two offices I support with one being 50 miles from my regular location. With the built-in tools to manage desktops and work with administrative privileges when I need to, DameWare has become my go-to remote desktop application. I have nearly 100 end-user clients I support and the savings in time alone made the purchase of DameWare a great investment. With only two people supporting the IT aspect of our company we only purchased two licenses and we utilize it on a daily basis. The thing I like the most about DameWare is the ability to share the user's desktop and see what they are seeing which makes diagnosing issues substantially faster. I also quite like the simplicity of file transfers with DameWare, no guessing, no hunting, just drag and drop and you know right where your file is. I would recommend DameWare Mini Remote Control to anyone in the IT field.
- Desktop sharing is vital to me so I can see exactly what end users are experiencing and DameWare does this flawlessly.
- File transfers are so simple with DameWare it takes all of the guess work out transferring files so even beginners could use it with confidence.
- These are great tools that DameWare provides to strengthen my ability to get the job done right and get it done quickly.
- Perhaps popup messages that guide a user to where they need to go when sharing a session with another remote user to allow them full access as well.
- When the toolbar gets minimized it can be difficult to get it restored.
DameWare Remote Support is used to remotely troubleshoot user PCs and to access non service based servers.
- Quickly access user PCs.
- Allow quick functionality of common needs (e.g. remote cursor, scaling, remove user input).
- Allows multiple instances.
- Authentication can be cumbersome, there should be an option to remember authentication time for any PC.
- Should provide auto scaling for multiple instances (e.g. auto scale 4 windows to fit one monitor changing the destination resolution as necessary during session)
- Link with AD computer list in a practical way.
As the only IT person in the company, the ability to quickly connect to a user's PC and resolve issues saves an enormous amount of time. It is also invaluable in supporting remote users and when I need to work from home.
- Installation requires no interaction from the end user
- Installs quickly
- Integrated security
- Unable to connect to users not on local network (such as products like GoToAssist)
- Entry screen for computer name is tedious and acts unexpectedly at times
July 17, 2015
I love it!
As the only IT person supporting 48 locations around the city, I use it to look at POS terminals, menu board players, and access remote PCs. It is a first line troubleshooting [tool] and usually a final resolution. I can remotely start services without affecting the operation on the end terminal.
- On my POS terminals, there is an issue where a service does not start a lot of the time. I can restart that service without having to go to the location or even remote into the terminal and stop what the users are doing to start it.
- I will get calls about a menu board not being right, I can remote in and look, then fix if needed, without having to go to the location, plug in a keyboard/mouse while standing in everyone's way.
- Being able to look at the event log without stopping operations is invaluable. I can tell when the terminals were restarted when they shouldn't be and then I know the reason for any issue that have happened.
- I have had issues with the remote shutdown.
We use the DameWare to manage all servers without needing to be in the data center. Its also used to support desktops at all locations thus eliminating the need to physically go to each PC. The ability to access servers or workstations remotely saves time in not having to travel.
- Simple install.
- Manage computers remotely easily.
- The reminders or service running out or version updates required needs to have the ability to turn them off.
- Registering each install after rebuilding a pc and being required to go through the web site for a reinstall is a big pain.
In our practice we utilize DameWare Remote Support to access all the end user computers throughout our 16 locations. The active directory integration provided by the central server makes finding a computer a snap. I am confident that all our computers will accessible at any time. Without DameWare we would not be able to have an IT department as small as ours to support all of our locations. Basic computer issues can quickly be diagnosed and resolved. It is a fast and reliable solution for remote support.
- When connected to a remote computer, the control and experience is seamless. There is no lag when moving the mouse or typing. It is as if that computer is right next to you. You quickly forget that you are remotely connected to a computer across the city.
- Ability to "Switch Users". DameWare gives you access to the login screen. Many remote support solutions don't allow you to connect to a system unless it is already at the user desktop. DameWare does not have this limitation. Connecting to a locked computer and being able to switch users was a very important feature for us.
- Client Installation. The client/agent that is installed on each remote computer is very easy to remotely distribute and install. You can create your own custom settings to utilize the program in a safe and secure fashion to protect your end users and well as your IT staff.
- After the client is deployed and installed on each computer, the central server performs a check of each computer before you are able to remotely connect. It needs to install some additional components the first time you connect. I am not sure why these components are installed when the package is initially deployed. I also don't know why a mass check for this on all computer can't be performed. This would be handy. After we began using DameWare, every computer that we connected to would have to have additional components installed before we could connect. Sometimes this could take over a minute, which feels like forever when you are trying to access someone's computer.
- The Internet Proxy could be improved. If I could generate a random link and email it out to any person that would be great. As far as I understand it, the computer has to already be listed in our host list or you can't start the process. An ability to send out a link to any computer that would allow me to then connect to them would be great.
July 17, 2015
Managed IT Services Dream
Our company chose to go with DameWare Remote Support for it's centralized management and feature set. We are in the business of managed IT services, and the majority of our support is executed remotely. Different clients of course have different security needs so we have found that the various connectivity options within DameWare have more than met the call.
It's currently utilized by every administrator in our company and recommended to every client that we support.
It's currently utilized by every administrator in our company and recommended to every client that we support.
- First and foremost, the Mini Remote Control is a lifesaver. It offers a robust set of connectivity options and a snappy console to manage the machines while you're connected. You're able to connect to multiple platforms (Windows, Linux, and MAC). I find these to be a huge benefit especially when it comes to BYOD environments and remote users. As long as there's an internet connection, you can support them.
- System monitoring and information is another feature that is done particularly well by DameWare Remote Support. You can get an in depth view of all services, scheduled tasks, event logs, and much more at the click of a button. This provides a huge benefit to systems administrators by allowing them to query any information necessary to address a problem or apply simple fixes without having to log into the box directly.
- The export tool allows for quick and easy reports to be produced about various information that you select. Whether it's active directly overview or a software inventory for each machine, this proves to be a beneficial tool. Our company utilizes it for software queries and inventory purposes.
- We have had issues with credentials saving for specific domains and/or machines. I would like to see a credential manager in place, especially given that my system administrators manage a portfolio of clients.
- When connectivity is lost for a particular machine, whether it's a reboot or network connection failure the screen just goes blank. It would be nice to have an auto ping show so that you know when the machine is back online.
- I'm sure it's in development, but it would be nice to have a cloud based console or implementation with various firewall vendors adding to their UTM software suite. It would be ideal to VPN to a firewall and authenticate a session with a DameWare client installed on that box.
July 17, 2015
DameWare is an excellent product.
DameWare Remote Support is being utilized across the whole organization. It addresses the need to provide remote support from a centralized location. We are able to support end users as well as connect and work within our server environment. I utilize this application constantly. I also like the feature where you can connect to the command prompt.
- Remote Connectivity Support
- Connection to remote Command Prompt
- Ability to stop and start services.
- AD intergration
- Connect to remote powershell.
July 17, 2015
Simplify your world with DRS!
As the sole IT person, I am on 24 hour call. I can use DameWare to remote in from home to solve IT issues. I also use DameWare Remote Support at work as it has multi-functionality and interacts with my Active Directory. I use it for "one stop shopping" for adding new employees and PCs to the network environment. I also do have contractors that can take calls for me during an absence and they can use DRS as well to remote in from their location.
I use it to access my Application Server for our EHR, as well as our Virtual WTS servers when a reboot is necessary after an update.
I use it to access my Application Server for our EHR, as well as our Virtual WTS servers when a reboot is necessary after an update.
- Ease of installing service on a new machine.
- Interactive with Windows Active Directory.
- Ease of navigation throughout DameWare Remote Support and DRS Mini Remote
- A static IP address has to be set on the machine before the service installs
July 17, 2015
I mostly love DameWare!
I use the product across the whole organization. The problem it solves is the ability to connect remotely to both PCs and Macs while the user is still logged in.
- Can connect to many operating systems using different protocols
- Uses a variety of authentication protocols
- Easy to configure
- The UI is a little clumsy
- Having to launch a new window after ending the last session does not make sense to me
- It has always been a real pain to login to their website for updates
July 17, 2015
Love DameWare!
Our organization is spread throughout the state. That creates an interesting situation in regards to technical support. DameWare makes remote support fast, easy and reliable. DameWare used daily and without it, remote support would not be the same.
- On network support is unrivaled
- Small client - no need for a large install
- Abundance of customization options to fit your organization's needs
- There have been great additions to the software since we first started using it and it works great for us. No improvements wanted at this time
July 15, 2015
Great Product! Must use and buy!
My IT Department uses DameWare to connect to all the computers in our company across the United States. The program allows us to take control of the computer and or server make necessary changes and even send commands to assist in fixing a problem for the end user.
- Easy installation for the administrator and easy installation when deploying to the end user.
- The interface is extremely easy to use. Even our beginner help desk person was able to pick up and use the software right away.
- We have had not one issue being able to connect with someone and it uses little bandwith.
- I think one improvement could be having a saved directory be able to organize it by lets say domain controllers, and site's frequent users.
July 14, 2015
DameWare is useful software.
DameWare Remote Support is used by the group I am a part of to allow us to support multiple machines quickly. We can add update software quickly across the network to multiple machines. Not sure how many other members of organization use it, but we recommend it to people we interface with at individual plants.
- Allows you to support other computers without kicking other user off. Allows them to observe and learn.
- Allows one person to upgrade multiple machines quickly.
- Gives a good view of whole network, and allows you to move between machines quickly.
- I would like to see a better how to manual. Takes a little while to become familiar with it.