Skip to main content
TrustRadius
SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS)

Overview

What is SolarWinds Dameware Remote Support (DRS)?

DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The…

Read more

Learn from top reviewers

Good remote support tool

Rating: 8 out of 10
December 9, 2022
IncentivizedVetted ReviewVerified User
SolarWinds Dameware Remote Support is our tool to allow us to control a desktop or laptop for users working from home. When staff were all on site this was less of an issue bu...
Continue reading
Daniel Sayer
Engineer - Information Technology
Senior Infrastructure Engineer
Braintree District Council
SolarWinds Dameware Remote Support (DRS)9 years of experience

Does it all and does it well

Rating: 9 out of 10
February 17, 2022
Vetted ReviewVerified User
In our Organization we have several locations and hundreds of portable devices, but only one location for the Support Group. Dameware allow us to provide proper support to our...
Continue reading
Daniel Cogny
Employee - Information Technology
Systems Developer
Ottawa Police Service
SolarWinds Dameware Remote Support (DRS)6 years of experience

Full Features Remote Support Solution

Rating: 10 out of 10
February 2, 2022
IncentivizedVetted ReviewVerified User
I've used Dameware Remote Support and its predecessor, Dameware NT Utilities, for over a decade. I love the interface and the face that I have multiples options for connecting...
Continue reading
Jacob Bradley
Engineer - Information Technology
UC Manager
T. D. Williamson
SolarWinds Dameware Remote Support (DRS)12 years of experience

Dameware Remote Everywhere - I'd have it no other way!

Rating: 10 out of 10
January 19, 2022
IncentivizedVetted ReviewVerified User
I presently use the toolset of Dameware Remote Everywhere. The problem this helps address is the move to remote users. It allows us to easily connect to a remote user from no ...
Continue reading
Brent Carteaux
Technician - Information Technology
Infrastructure Engineer
Rieke
SolarWinds Dameware Remote Support (DRS)20 years of experience

A "Must" for any IT/helpdesk support technician

Rating: 10 out of 10
January 19, 2022
IncentivizedVetted ReviewVerified User
We use SolarWinds DRS for providing IT support to our users who work from home. DRS works better than any remote support platform we have tried. It makes it easy to hop on som...
Continue reading
Matt Rogers
Administrator - Information Technology
Information Technology Operations Specialist
Third Way
SolarWinds Dameware Remote Support (DRS)1 year of experience
Log in with LinkedIn to see content from your network
Return to navigation

Pricing

View all pricing

Dameware Mini Remote Control

$276

On Premise
per technician, unlimited end users

Dameware Remote Support

$388

On Premise
per technician, unlimited end-users

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.dameware.com/products/remote…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.6
Avg 8.2
Return to navigation

Product Details

What is SolarWinds Dameware Remote Support (DRS)?

Dameware Remote Support is a systems administration tool that helps IT admins and support teams provide remote support to end-users. This tool enables users to initiate remote connections with multiple computers at the same time and provide support with the help of the built-in administration tools and utilities. Users can also remotely connect to Windows, Linux, and Mac OS X systems—all from a single, central Dameware console. The vendor says the solution is trusted by over 70,000 organizations worldwide and that Dameware was the first remote support software to introduce Smart Card authentication for remote connectivity.With the help of a secure internet proxy, Dameware lets users connect to their end-users and customers across the globe—whether they are situated inside or outside their corporate network. The Dameware Mobile Gateway functionality lets IT pros provide on-call and after-hours support by launching remote sessions from iOS and Android devices.

Dameware Remote Support enables IT Pros to:

  • Benefit from in-session chat, screenshot capture, and file transfer functionality
  • Remotely troubleshoot and manage Windows servers and workstations with built-in system tools
  • Remotely reboot systems, start/stop services & processes, copy/delete files, view and clear event logs
  • Manage multiple Active Directory domains, users an groups, and remotely reset passwords

SolarWinds Dameware Remote Support (DRS) Features

Remote Administration Features

  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Over-the-Internet remote session
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Multi-platform remote control

SolarWinds Dameware Remote Support (DRS) Screenshots

Screenshot of DameWare Remote Support Management ConsoleScreenshot of Remotely Connect to Windows, Linux, and Mac OS X ComputersScreenshot of Over-the-Internet Remote Session via Secure Proxy ServerScreenshot of Connect to Remote Computers from iOS and Android Mobile Devices

SolarWinds Dameware Remote Support (DRS) Videos

Product overview

Visit https://www.dameware.com/resources/video to watch SolarWinds Dameware Remote Support (DRS) video.

SolarWinds Dameware Remote Support (DRS) Integrations

SolarWinds Dameware Remote Support (DRS) Competitors

SolarWinds Dameware Remote Support (DRS) Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android

SolarWinds Dameware Remote Support (DRS) Downloadables

Frequently Asked Questions

DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet. DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for $349. Discounts are available for multiple license purchases. The DameWare Mini Remote Control is a lesser version of SolarWinds' Remote Support software, and can be licensed for $259 for one technician. SolarWinds also sells a patch manager under the DameWare brand, for managing and deploying patches from a single console.

LogMeIn Rescue by GoTo, TeamViewer, and GoTo Resolve are common alternatives for SolarWinds Dameware Remote Support (DRS).

Reviewers rate Screen sharing and File transfer highest, with a score of 10.

The most common users of SolarWinds Dameware Remote Support (DRS) are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews From Top Reviewers

View all reviews
(1-5 of 33)

Remote Support for a Networked Domain Environment... Done Right!

Rating: 9 out of 10
Incentivized
July 17, 2015
Verified User
Director in Information Technology
Medical Practice Company, 51-200 employees
Vetted Review
Verified User
SolarWinds Dameware Remote Support (DRS)
4 years of experience
Use Cases and Deployment Scope
In our practice we utilize DameWare Remote Support to access all the end user computers throughout our 16 locations. The active directory integration provided by the central server makes finding a computer a snap. I am confident that all our computers will accessible at any time. Without DameWare we would not be able to have an IT department as small as ours to support all of our locations. Basic computer issues can quickly be diagnosed and resolved. It is a fast and reliable solution for remote support.
Pros
  • When connected to a remote computer, the control and experience is seamless. There is no lag when moving the mouse or typing. It is as if that computer is right next to you. You quickly forget that you are remotely connected to a computer across the city.
  • Ability to "Switch Users". DameWare gives you access to the login screen. Many remote support solutions don't allow you to connect to a system unless it is already at the user desktop. DameWare does not have this limitation. Connecting to a locked computer and being able to switch users was a very important feature for us.
  • Client Installation. The client/agent that is installed on each remote computer is very easy to remotely distribute and install. You can create your own custom settings to utilize the program in a safe and secure fashion to protect your end users and well as your IT staff.
Cons
  • After the client is deployed and installed on each computer, the central server performs a check of each computer before you are able to remotely connect. It needs to install some additional components the first time you connect. I am not sure why these components are installed when the package is initially deployed. I also don't know why a mass check for this on all computer can't be performed. This would be handy. After we began using DameWare, every computer that we connected to would have to have additional components installed before we could connect. Sometimes this could take over a minute, which feels like forever when you are trying to access someone's computer.
  • The Internet Proxy could be improved. If I could generate a random link and email it out to any person that would be great. As far as I understand it, the computer has to already be listed in our host list or you can't start the process. An ability to send out a link to any computer that would allow me to then connect to them would be great.
Likelihood to Recommend
It works best in a networked domain environment. If you have many computers that are accessing your network ad hoc, it will be difficult to manage and connect to those computers. DameWare relies on the internal network, which makes it much more secure, but it doesn't operate well in my experience with computers that aren't connected to your network or domain.

Great Support Tool for any IT Department

Rating: 8 out of 10
Incentivized
July 21, 2015
DN
Don Niman
System/Network Administrator
Legend Brands (Business Supplies and Equipment, 51-200 employees)
Vetted Review
Verified User
SolarWinds Dameware Remote Support (DRS)
2 years of experience
Use Cases and Deployment Scope
Our IT Department uses DameWare Remote Support to troubleshoot and fix issues both at our central office as well as all of our remote sites. The software allows us to view logs, hardware information, running processes, and services. We also have the very critical ability to remotely control computers so that we can screen share with our users. This allows our technicians to see what our users see and greatly helps with troubleshooting.
Pros
  • The ability to remotely control our desktops and provide UAC credentials is great!
  • Having the ability to look at logs, processes, and remote control all from one console saves a lot of time and resources.
  • Using the centralized server allows us to activate by user instead of per computer helps to save on cost.
Cons
  • You are unable to provide UAC credentials if you are using an Internet session
  • You can launch the remote control from the main console but it opens another application and forces you to login again to the Central Server.
Likelihood to Recommend
DameWare Remote is perfect for a small or medium IT team to help support remote sites and cut down on local IT costs.

Full Features Remote Support Solution

Rating: 10 out of 10
Incentivized
February 02, 2022
JB
Jacob Bradley
UC Manager
T. D. Williamson (Oil & Energy, 1001-5000 employees)
Vetted Review
Verified User
SolarWinds Dameware Remote Support (DRS)
12 years of experience
Use Cases and Deployment Scope
I've used Dameware Remote Support and its predecessor, Dameware NT Utilities, for over a decade. I love the interface and the face that I have multiples options for connecting to servers and PC's. I've liked it even more now that SolarWinds has taken over. It allows us a single contact for support, and simple update lifecycle, and central billing.
Pros
  • Allows for desktop mirroring for remote support
  • Allows for console access to servers
  • Allows for multiple protocols for connections to servers and desktops.
Cons
  • Sometimes the client can go sideways and cause issues.
  • Smaller client deployment would be helpful for remote locations
  • Automation and scripting support
Likelihood to Recommend
I feel like this is a very robust solution that I would recommend to anyone who relies heavily on remote support. Most of the colleagues I work with already use SolarWinds products to one extent or the other. I feel the price for the solution is very fair and a good value for the product.

Dameware Remote Everywhere - I'd have it no other way!

Rating: 10 out of 10
Incentivized
January 19, 2022
BC
Brent Carteaux
Infrastructure Engineer
Rieke (Packaging & Containers, 1001-5000 employees)
Vetted Review
Verified User
SolarWinds Dameware Remote Support (DRS)
20 years of experience
Use Cases and Deployment Scope
I presently use the toolset of Dameware Remote Everywhere. The problem this helps address is the move to remote users. It allows us to easily connect to a remote user from no matter where they are located, just as long as they have a stable internet connection. The DRE tool also allows us to provide certain users access to Computers in the organization by setting them up as a User. We can provide them with a list of computers (from the admin console) that will display in their console. from here, they can manage Signage, or assist other staff.
Pros
  • Remote Support is great.
  • Constantly improving the software.
  • Tech Support has been very helpful.
Cons
  • Deployment of the DRE Toolset has been a pain point with our current Deployment tool.
  • In DRE, In the Technician Area (For a User), A Search function would be handy. At first, I was looking for this, then resorted to Control+F to "find" the computer I wanted to add to the user so I did not have to scroll through hundreds of computer options.
  • In DRE When a Technician is "Configure as End User " It would be nice to see a list of existing computers the "Tech" already has access to.
Likelihood to Recommend
I've used Dameware Products for about 20 years. I see them making advancements all the time, and the latest move from Dameware Mini Remote Control to Dameware Remote Everywhere was a great step forward for our staff. The transition was very smooth and required little training. Tech Support has been great as well.

DameWare is still the best after many many years of use

Rating: 8 out of 10
Incentivized
July 17, 2015
BM
Benjamin McCarthy
Computer and Information Systems Manager
ESI (Wholesale, 51-200 employees)
Vetted Review
Verified User
SolarWinds Dameware Remote Support (DRS)
7 years of experience
Use Cases and Deployment Scope
We use the DameWare to manage all servers without needing to be in the data center. Its also used to support desktops at all locations thus eliminating the need to physically go to each PC. The ability to access servers or workstations remotely saves time in not having to travel.
Pros
  • Simple install.
  • Manage computers remotely easily.
Cons
  • The reminders or service running out or version updates required needs to have the ability to turn them off.
  • Registering each install after rebuilding a pc and being required to go through the web site for a reinstall is a big pain.
Likelihood to Recommend
DameWare Remote Support is well suited in any network with that has a combination of 10+ servers and workstations.
Return to navigation