Good remote support tool
SolarWinds Dameware Remote Support is our tool to allow us to control a desktop or laptop for users working from home. When staff were all …
Starting at $276 per technician, unlimited end users
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What is SolarWinds Dameware Remote Support (DRS)?
DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The…
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Popular Features
- Screen sharing (53)10.0100%
- File transfer (50)10.0100%
- Remote management of servers & workstations (58)9.292%
- Over-the-Internet remote session (48)8.282%
Pricing
Dameware Mini Remote Control
$276
On Premise
per technician, unlimited end users
Dameware Remote Support
$388
On Premise
per technician, unlimited end-users
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.dameware.com/products/remote…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is SolarWinds Dameware Remote Support (DRS)?
Dameware Remote Support is a systems administration tool that helps IT admins and support teams provide remote support to end-users. This tool enables users to initiate remote connections with multiple computers at the same time and provide support with the help of the built-in administration tools and utilities. Users can also remotely connect to Windows, Linux, and Mac OS X systems—all from a single, central Dameware console. The vendor says the solution is trusted by over 70,000 organizations worldwide and that Dameware was the first remote support software to introduce Smart Card authentication for remote connectivity.With the help of a secure internet proxy, Dameware lets users connect to their end-users and customers across the globe—whether they are situated inside or outside their corporate network. The Dameware Mobile Gateway functionality lets IT pros provide on-call and after-hours support by launching remote sessions from iOS and Android devices.
Dameware Remote Support enables IT Pros to:
- Benefit from in-session chat, screenshot capture, and file transfer functionality
- Remotely troubleshoot and manage Windows servers and workstations with built-in system tools
- Remotely reboot systems, start/stop services & processes, copy/delete files, view and clear event logs
- Manage multiple Active Directory domains, users an groups, and remotely reset passwords
SolarWinds Dameware Remote Support (DRS) Features
Remote Administration Features
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Over-the-Internet remote session
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Multi-platform remote control
SolarWinds Dameware Remote Support (DRS) Screenshots
SolarWinds Dameware Remote Support (DRS) Videos
Product overview
Visit https://www.dameware.com/resources/video to watch SolarWinds Dameware Remote Support (DRS) video.
SolarWinds Dameware Remote Support (DRS) Integrations
SolarWinds Dameware Remote Support (DRS) Competitors
- LogMeIn Rescue by GoTo
- TeamViewer
- GoTo Resolve
- BeyondTrust Remote Support (Formerely Bomgar Remote Support)
- ConnectWise Control (formerly ScreenConnect)
SolarWinds Dameware Remote Support (DRS) Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
SolarWinds Dameware Remote Support (DRS) Downloadables
Frequently Asked Questions
DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet.
DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for $349. Discounts are available for multiple license purchases. The DameWare Mini Remote Control is a lesser version of SolarWinds' Remote Support software, and can be licensed for $259 for one technician. SolarWinds also sells a patch manager under the DameWare brand, for managing and deploying patches from a single console.
LogMeIn Rescue by GoTo, TeamViewer, and GoTo Resolve are common alternatives for SolarWinds Dameware Remote Support (DRS).
Reviewers rate Screen sharing and File transfer highest, with a score of 10.
The most common users of SolarWinds Dameware Remote Support (DRS) are from Mid-sized Companies (51-1,000 employees).
Comparisons
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(129)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
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Consider other options: Some users suggest exploring alternative solutions unless you are willing to invest in multiple licenses and support.
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Conduct a proof of concept: It is recommended to perform a proof of concept to determine if BeanFlumper is the right fit for your company.
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Try before you buy: Many users recommend obtaining a trial version of BeanFlumper and testing its performance.
Bonus Recommendation (related to user labeling): Additionally, some users advise labeling PCs in Active Directory with proper descriptions.
These recommendations should be taken into consideration based on your specific requirements and circumstances.
Attribute Ratings
Reviews
(26-50 of 65)Companies can't remove reviews or game the system. Here's why
VNC and RDP are free solutions that do not have all the features in DameWare. While you might be able to remotely connect, DameWare Remote Support allows you to transfer files, lock out the screen, see the console session, take screen shots, reboot, etc... Plus it is supported by a company that continuously improves the product.
July 24, 2015
DameWare makes a solid product
DameWare works very well in series with TeamViewer, which is used by our vendors.
July 24, 2015
Great product for the price!
- Kaseya IT Center,LabTech
DameWare is cheaper and still gives me the functionality that I need.
July 22, 2015
The True RDP
If you are a consultant, saving machines that are troublesome as favorites regardless of organization can be huge. Also because connections require authentication by the domain or the computer you are connecting to, the information remains secure, while allowing the tools to work with or without a domain.
July 22, 2015
Best Remote Control Software
DameWare provides a good response time without a lag.
July 22, 2015
DameWare 11.2 Review
VNC is a basic remote control application, it does not have the AD and PC integration tools to perform the other Help Desk tasks required.
July 22, 2015
Corprate DameWare fail for us.
We have used TeamViewer. We can support our users without the connection dropping. The product has many abilities that DameWare is barely implementing into their software, such as chat. TeamVewer has this ability along with VOIP, chat, file transfer, webcam, and meetings.
July 21, 2015
You should be using DameWare. Enough said.
- RealVNC,LogMeIn Rescue,TeamViewer
The only product that beats the price is Real VNC. And that does not have the feature set that DameWare includes. Both LogMeIn and TeamVeiwer cost way too much to justify them and you have to rely on a third party service for them to work. With the combination of feature and cost savings, it's almost a no brainier.
We used VNC before DameWare and have not looked at any other product since we started using DameWare. The employee that chose DameWare is no longer with the company so I cannot comment on any other products they might have compared.
July 21, 2015
Great Support Tool for any IT Department
- LogMeIn Rescue,TeamViewer
In my opinion DameWare is the leader of the pack when it comes to internal support and access. However it falls behind for computers that are not connected directly to your network. For our remote users we use LogMeIn Rescue as it gives us the ability to get past the UCA.
July 21, 2015
Dameware is a solid product, worth the price
- teamshare,RealVNC
DameWare has the best screen refresh rate and quickest connectivity. The only time the refresh can be frustrating is when connecting to eastern Asia, which is to be expected. While the cost per license is measurably higher, the ROI is worth the investment at the current price point compared to the other products we sampled.
July 21, 2015
DameWare is a must for IT professionals!
- none
I was able to observe DameWare being used by our corporate counterparts prior to purchasing and I didn't need any further convincing that it was the product for me. I have been very impressed with DameWare since day one and I will continue to use it for the foreseeable future and I will continue to recommend it to all of my associates.
- GoToAssist,WebEx Support Center
As stated previously, DameWare Remote Support is hands down more seamless and cost effective in a local network environment.
July 17, 2015
I love it!
DameWare Remote Support is small and simple. Microsoft System Center Configuration Manager does a lot more but is a lot bulkier.
I have used DameWare for so long I would not consider using anything else.
We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
July 17, 2015
Managed IT Services Dream
I have used a few remote support options over the years, but always come back to DameWare when it's all said and done. RealVNC was something that we tried out for remote desktop support at one point. It allowed for the connectivity to the devices fairly smoothly, but was lacking the full feature set of a product like DameWare. I am able to do as little as I need to or as much as necessary when using DameWare.
July 17, 2015
DameWare is an excellent product.
I like DameWare better.
July 17, 2015
Simplify your world with DRS!
Kaseya was used prior to me coming on board with this hospital, but I didn't have much experience with it before deciding to go with DameWare Remote Support.
July 17, 2015
I mostly love DameWare!
I have only used Microsoft Remote Desktop Protocol (RDP) and various flavors of Virtual Network Computing (VNC). DameWare is hands down the best out of all of them.
July 17, 2015
Love DameWare!
Web based products just don't compare to a product such as DameWare in the context of network user support.
July 15, 2015
Great Product! Must use and buy!
July 14, 2015
DameWare is useful software.
- vSphere,VMware Workstation
Different strengths. Workstation allows me to have multiple operating systems on my PC. I also use it some to talk to servers. VSphere is also a good interface to servers, especially ESX machines. I use DameWare mainly when talking to multiple PCs. I don't feel it has quite as good an interface when talking to a server running VMs.
July 14, 2015
DameWare
- Remote desktop,VNC
Dameware has less lag and a better user interface.