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DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet. DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for $349. Discounts are available for multiple license purchases. The DameWare Mini Remote Control is a lesser version of SolarWinds' Remote Support software, and can be licensed for $259 for one technician. SolarWinds also sells a patch manager under the DameWare brand, for managing and deploying patches from a single console.https://media.trustradius.com/product-logos/rR/Vl/5OTLG877U3X5.PNGGreat tool for our business IT support team.We use DameWare Mini Remote Control to access computers all throughout the building when someone has a problem, needs software installed or needs an admin password entered. It was extremely easy to set up and connect to computers within our domain. The price and software functionality combination, is about the best I've seen.,Very quick and easy to remotely install the service. Very nice remote support feature set. Very quick and easy setup / initial configuration.,When connecting to different computers, we always have to change the type to Windows NT/Challenge Response. It defaults back to the other type when you click on a different computer. Wish it was sticky. Can't set descriptions on computer names, in the computer name list.,8,Our support techs are much happier not having to run around to all the workstations for minor issues. We can quickly remote in from the comfort of our desks.,One Man's ViewDameWare Remote Support is used from one main office to provide technical support locally and to other remote locations about the state.,Ability to correct technical issues without having to physically travel to remote locations. Ability to see what is up/down. Ability to push updates and patches.,Hard to provide aspects for improvement...,8,Better up-time for 24x7 clients is the primary function of the product. Use of the product allows for reduced technical support costs.,Souped up Remote Management ToolWe use DameWare's WOL and Mini Remote Control to effectively manage our systems and support our remote users. It saves us substantial travel time and drastically reduces the number of SLA breaches. We are able to get our users up and running faster than ever.,Wake on Lan (WOL) Support Unattended Remote Access for After hours maintenance Remote Access Remote Training and Troubleshooting,Would be nice if DameWare had a web API that our users could use to initiate a session from their home computers Better Display Resolution Support Multiple DM Sessions without having to open multiple instances of Dameware Mini Remote.,9,Cost saving in downtime Cost saving in transportation time and costs,DameWare Remote Support Helps me, Help them.Our IT Department utilizes DameWare Remote Support to assist users with their computers; to work with our users to solve issues, and see what they are seeing. We help them in real time without having to have them go to a remote web page, sign in, give us a number, etc... This is a great tool to copy files to multiple workstations, or remote control workstations, and servers.,Remote assistance of end users Remote file management Remote service management,Older interface Licensing, and registration is difficult to comprehend, and manage I was reaching to find those shortcomings, it is quite excellent at what it does.,8,Instant remote control/session access, faster end user assistance Faster software upgrades via file transfer feature. For those odd applications that are on only 1 or 2 computers, I can transfer the files to them, and remotely log in to install the apps. Increased Employee Efficiency,LogMeIn RescueBest of breedI use it for remote control of desktops and for manipulating settings on PCs. I also use DameWare Remote Support to stop processes and remove problem services. I also use it for basic network testing and server remote control and troubleshooting. I have also used it for checking on printers and installed software on individual PC's and servers. I use it for manipulating users and groups on PCs and for remote shutdown or restart of a PC. I have also made changes to registries using DameWare Remote Support.,Mini Remote Control makes life easier for working on multiple PCs and when setting up multiple new deployments from your own workstation. SFT file transfers save time sending files to single or multiple PCs from a right click or drag and drop to remote connected computers. The ease of being able to see a remote hard drive, registry, groups, process and services without having to be at the PC or connected, is a time saver.,Would love to be able to create or manipulate Group Policy Object (GPO) Like to see current user through remote registry.,10,Increased effeciency Improved customer service Most bang for the buck,Microsoft System Center,Radmin Remote Administrator,2Having to not enter the Clean room is a good thingI use DameWare Remote support for two reasons. Our production floor is in a clean room and requires gowning up to solve a problem. 95 % of the issues can be solved remotely in a more timely manner. The second reason is my production engineers can see and control the tools remotely and/or from home to keep production working.,It allows for a quick view of a problem when someone calls for a problem. We can see what they are doing and instruct them on what they need to do to correct the problem.,We have some issues with connectivity over a VPN connection. This is probably due to DNS. We have less problems with fixed IP addresses.,9,Being able to help production people without gaining access is a great production support feature. We can be more productive as a result.,Comprehensive remote support toolDameWare Remote Support is used across the entire organization for remote support to specific user workstations for troubleshooting. It addresses compatibility issues found when using native Microsoft tools such as rdp, remote assistance, and Symantec Endpoint Manager.,Lightweight application No compatibility issues on our network Easy to configure and use,None for us, the tool met all of our requirements for what we needed it to do,10,Increased efficiency for helpdesk troubleshooting, which leads to better customer service and satisfaction,logmein,symantec endpoint management remote control,rdp,vncDameWare works for SMBs!We use DameWare Remote Support to support end-users at our college for staff, faculty, and students in both the administrative and classroom labs. The IT department is the primary user and we use it to remote into computers and systems to provide end-user troubleshooting or support.,Easy to launch the application and manage Can integrate with WebHelpDesk DT Able to download patches, software installs, and navigate relatively easy,Clientless app/prefer a web-based tool Tracking in help desk tool (WebHelpDesk) Use on mobile devices,8,Reduced headcount needed for on-premise support Reduced downtime for end-users Improved MTTR,BMC,Remedy,CA Service Desk,Implemented in-houseDameWare to the rescueOur organization is using DameWare Remote Support to provide more timely desktop support to users both inside the network and remote. Using this tool allows us to connect to their desktop without having to get up and walk across the building and be away from our complete toolset. We are able to also connect and support users out of the office using the DameWare Server Internet proxy component.,DameWare Remote Support allows us to connect to the desktop of a user very easily and quickly. It can be configured to use different levels of security making it both fast and secure. DameWare Remote Support can be deployed to all computers in the environment quickly using the built in capabilities of DameWare. DameWare provides the ability to get system information as well using the full client not the mini remote control. This is handy in finding running services, events logs, etc and all based on our AD structure.,It would be nice if the installed agent would be able to check in with the server so that I can connect to laptops, etc that have the agent pre-installed for when they are off network. DameWare could do better with the mobile app. I cannot connect in from the outside with the mobile app to provide quick support if needed. This kind of defeats the purpose of a mobile app. If I am on the network, I probably have access to my workstation.,7,Better customer service from IT with DameWare More efficient IT operations. IT team members can work on a users computer while watching/completing other tasks at their desk More information is available to IT without interrupting a user,Sysaid,Kaseya IT Center,Yes,8,No,During the trial period I was able to get great support and time devoted prior to committing to purchase anything. I was surprised at the ability to get full support during trial.Remote Support for a Networked Domain Environment... Done Right!In our practice we utilize DameWare Remote Support to access all the end user computers throughout our 16 locations. The active directory integration provided by the central server makes finding a computer a snap. I am confident that all our computers will accessible at any time. Without DameWare we would not be able to have an IT department as small as ours to support all of our locations. Basic computer issues can quickly be diagnosed and resolved. It is a fast and reliable solution for remote support.,When connected to a remote computer, the control and experience is seamless. There is no lag when moving the mouse or typing. It is as if that computer is right next to you. You quickly forget that you are remotely connected to a computer across the city. Ability to "Switch Users". DameWare gives you access to the login screen. Many remote support solutions don't allow you to connect to a system unless it is already at the user desktop. DameWare does not have this limitation. Connecting to a locked computer and being able to switch users was a very important feature for us. Client Installation. The client/agent that is installed on each remote computer is very easy to remotely distribute and install. You can create your own custom settings to utilize the program in a safe and secure fashion to protect your end users and well as your IT staff.,After the client is deployed and installed on each computer, the central server performs a check of each computer before you are able to remotely connect. It needs to install some additional components the first time you connect. I am not sure why these components are installed when the package is initially deployed. I also don't know why a mass check for this on all computer can't be performed. This would be handy. After we began using DameWare, every computer that we connected to would have to have additional components installed before we could connect. Sometimes this could take over a minute, which feels like forever when you are trying to access someone's computer. The Internet Proxy could be improved. If I could generate a random link and email it out to any person that would be great. As far as I understand it, the computer has to already be listed in our host list or you can't start the process. An ability to send out a link to any computer that would allow me to then connect to them would be great.,9,From purely a price perspective the DameWare solution was significantly less expensive than the previous remote support application we were using. IT is able to more confidently connect to all the computers in our network. We also use the advanced computer management properties to keep our computer inventory up to date. Our end users appreciate the way that DameWare allows IT to quickly access their computer and resolve the issue without much interaction from their end.,,3,3,The integration within active directory is important for us. This eliminates another spot where we might have to manage a list of computers. The ability to switch users is an important feature. Ability to view multiple monitors easily. Our end users have multiple monitors and being able to easy view either remotely is important.,The remote management tools allow us to see details about each computer that we have to connect to. DameWare has the ability to access that information without remoting in.,Expand the use of the Internet Proxy,7Dameware - I've implemented it at three different companies, and it's changed them allWe use DameWare Remote Support to support PC and server issues for an organization with about 300 employees, 450 workstations and servers at 18 locations. We have 5 technicians that have it installed. It is quite helpful because it allows us to connect directly to the user's console session and see how the user is having the issue directly.,Customization, integrate your security settings / requirements. Mass deployment. Deploy through group policy or even through the DRS module. Ease of use, any one can pick it up quickly.,Remote connectivity, from the www. While it exists it is difficult. DameWare does not replace GoToMeeting or LogMeIn. Version control. Different application versions don't jive. When one user upgrades everyone must upgrade. Chat feature, it exists but can be improved.,9,This allows us to stay at our desk more, which means we can eliminate some of the walk-around time. Users can now show us their issue alot easier than previously.,The True RDPBecause of the number of machines I work with, being able to interact with the user logged in remotely for support as opposed to connecting to an alternate session or logging off the user is amazing. In addition, the experience between clients can carry over rather than being simply reset depending on the clients you are working with.,Connects to every OS Installed the service to run, on even machines that dont have the service installed Works really fast and reliable Can do things like Disk Drives Event Log Groups Intel AMT Open Files Printers Processes Properties,Automatically updates a least every 2 weeks Needs to have a bit more security Need a portable edtion to carry on USB,9,Fast turnaround time with endusers Saves money on traveling to user Helping uses from a distance with no cost,1World OnlineDameWare 11.2 ReviewDameWare Remote Support is used by the IT/Infrastructure department for easy remote access and Active Directory account changes by the support team. Its easy to install and easy to use. The team can make quick account changes such as adding and removing group memberships and changing passwords, as well as system administration, from easily seeing what services are running on a remote station, to applications installed, and remote support for the end user.,Active directory account changes, such as: group membership add/remove and password changes. Remote system administration, such as: resetting services and local drive review User support made easy by remote support to the workstation, with or without remote keyboard/mouse lockout.,Integration with exchange distribution list membership. I don't necessarily want full exchange administration capabilities, but to be able to add or remove someone from a distribution list easily from within DameWare, same as Active Directory groups.,8,Licenses are inexpensive, so ROI was not a major factor or decision point for the current environment. We knew the base features of the application before purchase and knew it would work well for the situations in which it would be used.,RealVNCCorprate DameWare fail for us.We use DameWare Remote Support to support users across our network, local and remote.,I'm sorry to say it is unreliable, support takes a long time to get back with us, we currently pay for a product that just does not work.,Technical support Product reliability Better knowledge base,1,All I can say is from a support stand point the product is not a good fit. If I'm trying to help a client with troubleshooting their PC issues, and the connection constantly drops behind a gigabyte switch, there is a problem. It slows down production and is very frustrating.,TeamViewerI love it!As the only IT person supporting 48 locations around the city, I use it to look at POS terminals, menu board players, and access remote PCs. It is a first line troubleshooting [tool] and usually a final resolution. I can remotely start services without affecting the operation on the end terminal.,On my POS terminals, there is an issue where a service does not start a lot of the time. I can restart that service without having to go to the location or even remote into the terminal and stop what the users are doing to start it. I will get calls about a menu board not being right, I can remote in and look, then fix if needed, without having to go to the location, plug in a keyboard/mouse while standing in everyone's way. Being able to look at the event log without stopping operations is invaluable. I can tell when the terminals were restarted when they shouldn't be and then I know the reason for any issue that have happened.,I have had issues with the remote shutdown.,10,Better customer service and mileage for me. I can fix a lot of issues without having to go to the location.,Microsoft System Center Configuration Manager,1,1,Remote Support Remote Services View Transfer files. Remote event viewer.,Did not expect to be using the remote services start, so glad it has it. Did not expect to be using the event view as much as we are.,None,10,No,Price Product Features Product Usability Prior Experience with the Product,I wouldn't. I had used it before and knew what I wanted. There was no evaluation or selection process, it had already been done by years of use.,Implemented in-house,No,Change management was minimal,None.,10,10,No,I don't think I have had a time that I needed to call support. The software just works.,Remote support, click, click, in. Services, click, load, start.,None. Super easy to use.,Yes,10DameWare is an excellent product.DameWare Remote Support is being utilized across the whole organization. It addresses the need to provide remote support from a centralized location. We are able to support end users as well as connect and work within our server environment. I utilize this application constantly. I also like the feature where you can connect to the command prompt.,Remote Connectivity Support Connection to remote Command Prompt Ability to stop and start services. AD intergration,Connect to remote powershell.,10,Increased employee efficiency in regards to remote support.,TeamViewer,5,4,Server Support End User Support,Remote Support to mobile phones,,10,Yes,Price Product Features Product Usability Prior Experience with the Product,No changes.,Implemented in-house,No,Change management was minimal,Needing to reconnect due to freeze on initial connection. happens often.,10,Self-taught,Easy as pie. I had no issue with teaching myself the product. It is an excellent remote support app.,10,No.,No - we have not done any customization to the interface,No - we have not done any custom code,Nope.,No,10,No,No,Remote Server Connections,File transfers.,Yes, but I don't use it,10,8,,8,Windows,No,File import/export,10,Polish the interface graphics.,10,10,Licensing count.,Don't hammer my phone! SolarWinds sales people are downright pushy sometimes!,Yes,Availability of Mobile Support,Mobile integration.,Yes,NoLove DameWare!Our organization is spread throughout the state. That creates an interesting situation in regards to technical support. DameWare makes remote support fast, easy and reliable. DameWare used daily and without it, remote support would not be the same.,On network support is unrivaled Small client - no need for a large install Abundance of customization options to fit your organization's needs,There have been great additions to the software since we first started using it and it works great for us. No improvements wanted at this time,10,As said before, DameWare is fast and easy to use. We are able to provide user support much quicker than a web based support option. Remote server sessions using DameWare certainly boosts our efficiency with being able to have multiple sessions active.,Join.me,No,Price Product Features Product Usability Product ReputationDameWare is useful software.DameWare Remote Support is used by the group I am a part of to allow us to support multiple machines quickly. We can add update software quickly across the network to multiple machines. Not sure how many other members of organization use it, but we recommend it to people we interface with at individual plants.,Allows you to support other computers without kicking other user off. Allows them to observe and learn. Allows one person to upgrade multiple machines quickly. Gives a good view of whole network, and allows you to move between machines quickly.,I would like to see a better how to manual. Takes a little while to become familiar with it.,9,It allows us to do our job better, so that is a positive return.,vSphere,VMware WorkstationDameWare save Casino IT Technicians from FrustrationDameWare Remote Support is used by the IT staff in support of our end users. It has greatly reduced the hassles of using VNC software by centralizing it into one easy to use package.,Ease in pushing the client software to the workstation requiring assistance. The ability to add a friendly name to each of the computers in the support list. The chat feature is great. It allows us to chat with users that do not have a telephone nearby while providing them with the needed support.,The authentication type does not always want to stay set. It would be great to set a default and have it stay set. Would like to see the integration with the Solarwinds line of products, including the Atlas software. Would like to see complete integration with Active Directory.,10,Our customers appreciate the speed in which we are able to connect to their systems and resolve their issues. Our on-call staff are able to connect to workstations or servers as if they are on property. Through the speed of connectivity and the rock-solid connectivity the technicians' efficiency has greatly improved.,RealVNC,XenServerDameWare Remote Support - The IT Pro's universal took kit!DameWare Remote Support is being used by our IT department to provide remote support either in the office or outside of the office to internal staff. This allows our IT department to be more efficient by not having them walk around the office looking for a particular user. It also gives them the ability to work from home via the VPN.,Allows you to manage the services on a remote machine easily without the need to connect to the machine via RDP. Provides the ability to remotely control a user's computer without complicated software installs. Allows us to run remote commands on servers/computers without having to log in to the machine.,The ability to connect to remote PCs outside of the office is available but it seems complicated to set up.,10,Increased efficiency of our IT department. Happier users since their issues get solved quicker Support regardless of where the IT person is.,DameWare Remote Support - Quickly and Easily Extend the Reach of your Help Desk StaffDameWare Remote Support is used by the IT staff to provide access to systems throughout the entire organization. It is used primarily for investigating and resolving local computer issues and demonstrating system use. The organization consists of 12 sites while four staff members handle first and second tier support. The Remote Support access greatly reduces time to resolution by 1) eliminating much of the time required to get support on site, and 2) providing full functional access to, and control of, the remote computer. The computers can be wired desktops, wireless laptops or remote users connected via VPN or accessible via the Internet. DameWare Remote Support allows our small staff to quickly resolve a majority of computer issues.,DameWare Remote Support provides complete functional control of the client computer. Installation of the remote system client is seamless and takes only seconds if needed during the initial connection. Even a client upgrade can be accomplished remotely in less than a minute. DameWare Remote Support integration to the network quickly discovers and provides a list computers for access. The Smart Size console feature allows support to use a sizable window and still see the entire client desktop. This allows support flexibility and quick access to other applications and tools during troubleshooting. DameWare Remote Support console allows creation and use of a client list with easy-to-understand names. Instead of seeing a cryptic computer name, rey0304115, the computer could be listed as Finance, Director. Client screen capture and file transfer features allow for fast documentation and sharing of information for issues escalated to higher support tiers.,Our needs for remote access are simple and we have had no bad experiences with DameWare Remote Support to date.,10,Better customer service by reducing time to resolution Increased employee efficiency for both support staff and customer Reduced travel costs achieved by remote access,Windows Remote Desktop Connection,RealVNCGreat for Windows, needs some work for MacDameWare Remote Support is being used by our Help Desk to provide support to our remote users, it allows them to resolve any issues that arise on the user's workstation. Having the remote capability saves a tremendous amount of expense that would otherwise incur trying to physically access remote machines. It also provides a sense of relief to our users that the Help Desk can immediately resolve their issues so that they can get back to work.,Remotely accessing Windows machines Support for multiple monitor setups on Windows machines Ease of use for their product,Multiple monitor setups for Mac Pro workstations just does not work, even after placing a call for support SolarWinds support could use some help,6,Better customer service Increased employee efficiency Better employee moral,GoToAssistDameware Remote SupportWe've been using DameWare for remote desktop support for a number of years in the IT department. We needed something that would allow us to log into remote machines when the user wasn't there or was having trouble logging in themselves. Traditional Remote Desktop or Lync/Skype screen-sharing didn't provide this functionality.,The ability to remote into systems without the user needing to be present is extremely helpful.,It occasionally fails to install/uninstall the service from the remote workstation,8,Increased efficiency and productivity of IT support staff.,Bomgar Remote Support Software,microsoft remote desktopDameWare makes a solid productDameWare allows me to be connected to remote locations for instant assistance to staff. The greatest benefit is the ability to be connected to a remote computer while an outside vendor is connected.,Extremely stable software Easy to configure and use,None,9,Increased staff efficiency due to quick response times,TeamViewerGreat product for the price!We use DameWare for remote PC support of our users across the entire organization. Use of this product keeps the IT Support staff from having to travel to our remote offices.,Remote Access Ease of Use Support,Active Directory Integration,7,Less Travel to remote offices Saved money from using our MSP Brought management in-house,Kaseya IT Center,LabTech
Windows, Linux, Mac
Dameware Remote Support
90 Ratings
Score 8.5 out of 101
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Dameware Remote Support Reviews

Dameware Remote Support
90 Ratings
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Score 8.5 out of 101

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Bobby Rich profile photo
July 10, 2015

One Man's View

Score 8 out of 10
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Likelihood to Recommend

The program takes a few minutes for a technician to get their arms around the program, but after a bit, few would want to work without the product or something similar.
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Sharif Rashedi profile photo
July 08, 2015

Souped up Remote Management Tool

Score 9 out of 10
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Likelihood to Recommend

It is ideally suited for service desk environments where you have multiple agents/technicians who remotely connect to systems and need a level of control over the many accounts and sessions. Think of it as a command center for all the DameWare Mini Remote clients.
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John Dean profile photo
July 08, 2015

DameWare Remote Support Helps me, Help them.

Score 8 out of 10
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Likelihood to Recommend

It is suited perfectly for remote support. It is ideally suited for support within the same organization, on the same network. This version includes the capability for an internet session, but I have not had opportunity to use it.
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Robert Cillo profile photo
July 08, 2015

Best of breed

Score 10 out of 10
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Likelihood to Recommend

For me, DameWare Remote Support is a key tool for troubleshooting PCs and servers when multiple sites are part of your service area.
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July 31, 2015

DameWare to the rescue

Score 7 out of 10
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Likelihood to Recommend

One key item to consider is the user base. Are they typically all on the network where you can access them directly or is the majority of the workforce you are supporting with the tool remote? If they are always remote, I would probably seek another solution. There are solutions that have the client check in component allowing you to connect as needed without the user having to use a provided link. This may be for support or for updates, etc., that the admin needs to do.
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July 17, 2015

Remote Support for a Networked Domain Environment... Done Right!

Score 9 out of 10
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It works best in a networked domain environment. If you have many computers that are accessing your network ad hoc, it will be difficult to manage and connect to those computers. DameWare relies on the internal network, which makes it much more secure, but it doesn't operate well in my experience with computers that aren't connected to your network or domain.
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July 24, 2015

Dameware - I've implemented it at three different companies, and it's changed them all

Score 9 out of 10
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DameWare Remote Support is great for any help desk that supports users on a local area network that needs to see what their users are doing as they are doing it. It is a real solution for support groups that still use VNC or RDP to help to trouble shoot issues on PCs or servers in their organization.
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July 22, 2015

The True RDP

Score 9 out of 10
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Likelihood to Recommend

To improve the connection and control it somewhat, the Mini Remote Control application installs (at your option) an agent for connecting. This provides a streamlined experience and reliable method to establish connections with remote computers. If the agent is not installed, a Remote Desktop Protocol (RDP) connection can still be used.
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July 22, 2015

DameWare 11.2 Review

Score 8 out of 10
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Likelihood to Recommend

The application works well for Infrastructure and Help Desk workflow, and for basic day to day troubleshooting and account changes. As a full fledged tool for Network Admins, it's a mixed bag. Some of the admins I've worked with have liked the application, others think it is too generalized for their needs.
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July 22, 2015

Corprate DameWare fail for us.

Score 1 out of 10
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Likelihood to Recommend

Again I am sorry I will not recommend in a corporate environment. I would recommend TeamViewer. It's a one time fee for the product and you own it. No monthly fees.
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July 17, 2015

I love it!

Score 10 out of 10
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Likelihood to Recommend

Remote support is what it is made for, no doubt about it. In a multi location company with only one of me, it is invaluable.
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July 17, 2015

Love DameWare!

Score 10 out of 10
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Likelihood to Recommend

We certainly recommend DameWare's use for workstations that are on the same network.
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July 14, 2015

DameWare save Casino IT Technicians from Frustration

Score 10 out of 10
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Likelihood to Recommend

In the selection process, it was critical that we found a software solution that consolidated the list of workstations to support into a common location. We use the Solarwinds suite of products and DameWare was a logical choice to accompany what we are using. Some of the initial questions that we had were as follows: Does it support multiple authentication schemas?, Does it have a centralized host list?, Can it be installed or uninstalled remotely? We found that the answer to all of these was YES.
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July 08, 2015

DameWare Remote Support - Quickly and Easily Extend the Reach of your Help Desk Staff

Score 10 out of 10
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Likelihood to Recommend

DameWare Remote Support extends the reach of our help desk support team allowing a small staff to quickly respond to issues at multiple sites. It has been used to support fat and thin clients in both clinical and administrative settings.
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July 08, 2015

Dameware Remote Support

Score 8 out of 10
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Likelihood to Recommend

The ability to remotely install the DameWare service, and remote into the workstation without the user needing to sit in front of the workstation is a tremendously helpful feature.
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July 24, 2015

DameWare makes a solid product

Score 9 out of 10
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Likelihood to Recommend

The key question for us was DameWare's ability to connect while another vendor was connected. DameWare Remote Support works extremely well with other programs.
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Feature Scorecard Summary

Screen sharing (50)
9.5
File transfer (47)
9.5
Instant message (35)
9.5
Secure remote access with Smart Card authentication (10)
9.0
Access to sleeping/powered-off computers (32)
9.2
Over-the-Internet remote session (35)
9.8
Initiate remote control from mobile (22)
8.4
Remote management of servers & workstations (44)
9.5
Remote Active Directory® management (32)
9.5
Centralized management dashboard (28)
8.4
Session record (2)
9.6
Annotations (1)
9
Monitoring and Alerts (2)
9.6
Multi-platform remote control (21)
9.8

About Dameware Remote Support

DameWare Remote Support is a systems administration tool that lets IT admins and support teams provide remote support to end-users. This tool enables users to initiate remote connections with multiple computers at the same time and provide support with the help of the built-in administration tools and utilities. Users can also remotely connect to Windows, Linux, and Mac OS X systems—all from a single, central DameWare console. The vendor says the solution is trusted by over 70,000 organizations worldwide and that DameWare was the first remote support software to introduce Smart Card authentication for remote connectivity.With the help of a secure internet proxy, DameWare lets users connect to thier end-users and customers across the globe—whether they are situated inside or outside their corporate network. The DameWare Mobile Gateway functionality lets IT pros provide on-call and after-hours support by launching remote sessions from iOS and Android devices.

DameWare Remote Support enables IT Pros to:

  • Benefit from in-session chat, screenshot capture, and file transfer functionality
  • Remotely troubleshoot and manage Windows servers and workstations with built-in system tools
  • Remotely reboot systems, start/stop services & processes, copy/delete files, view and clear event logs
  • Manage multiple Active Directory domains, users an groups, and remotely reset passwords
Categories:  Remote Desktop

Dameware Remote Support Screenshots

Dameware Remote Support Integrations

Dameware Remote Support Competitors

LogMeIn Rescue, TeamViewer, RescueAssist, BeyondTrust Remote Support (Formerely Bomgar Remote Support), ConnectWise Control (formerly ScreenConnect)

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No
EditionPricing DetailsTerms
DameWare Remote Support$365per technician user
DameWare Mini Remote Control$259per technician user

DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

Dameware Remote Support Support Options

 Free VersionPaid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Dameware Remote Support Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android