SolarWinds Dameware Remote Support (DRS) Reviews

95 Ratings
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Score 8.6 out of 100

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Reviews (26-50 of 55)

Jason Kirby | TrustRadius Reviewer
July 13, 2015

DameWare is great

Score 8 out of 10
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Likelihood to Recommend

We think it can be used at any size school district, as it will give technicians a chance to quickly diagnose and address issues. If you are not setup with Active Directory it is not nearly as useful but I would also recommend they go to Active Directory. We are getting away from Macs as well but it seems to be more user friendly for PC environments.
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Yvette Miles | TrustRadius Reviewer
July 10, 2015

DameWare Remote Support is worth its weight in gold!

Score 10 out of 10
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Likelihood to Recommend

DameWare Remote Support is a must have for a help desk unit that supports users from various sites. It also supports Tier two/three help desk [units] by providing the information needed in a time saving way. There are cheaper products out there, but they in no way compare to DameWare Remote Support.
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Bobby Rich | TrustRadius Reviewer
July 10, 2015

One Man's View

Score 8 out of 10
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Likelihood to Recommend

The program takes a few minutes for a technician to get their arms around the program, but after a bit, few would want to work without the product or something similar.
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Sharif Rashedi | TrustRadius Reviewer
July 08, 2015

Souped up Remote Management Tool

Score 9 out of 10
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Likelihood to Recommend

It is ideally suited for service desk environments where you have multiple agents/technicians who remotely connect to systems and need a level of control over the many accounts and sessions. Think of it as a command center for all the DameWare Mini Remote clients.
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John Dean | TrustRadius Reviewer
July 08, 2015

DameWare Remote Support Helps me, Help them.

Score 8 out of 10
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Likelihood to Recommend

It is suited perfectly for remote support. It is ideally suited for support within the same organization, on the same network. This version includes the capability for an internet session, but I have not had opportunity to use it.
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Robert Cillo | TrustRadius Reviewer
July 08, 2015

Best of breed

Score 10 out of 10
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Likelihood to Recommend

For me, DameWare Remote Support is a key tool for troubleshooting PCs and servers when multiple sites are part of your service area.
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Anonymous | TrustRadius Reviewer
March 22, 2018

Dameware Remote Support Review!

Score 10 out of 10
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Likelihood to Recommend

Dameware is the best remote software on the market. We have 5 different domains at my company, Dameware has a nice authenticate option which allows you to effortlessly change credentials & domain to access different servers or clients. When asking users for their IP, they simply hover the mouse over the icon and a window pops up with the required information. If your company is currently looking into purchasing a remote software, do yourself a favor and buy Dameware. You won't regret it.
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Anonymous | TrustRadius Reviewer
July 31, 2015

DameWare to the rescue

Score 7 out of 10
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Likelihood to Recommend

One key item to consider is the user base. Are they typically all on the network where you can access them directly or is the majority of the workforce you are supporting with the tool remote? If they are always remote, I would probably seek another solution. There are solutions that have the client check in component allowing you to connect as needed without the user having to use a provided link. This may be for support or for updates, etc., that the admin needs to do.
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Anonymous | TrustRadius Reviewer
July 17, 2015

Remote Support for a Networked Domain Environment... Done Right!

Score 9 out of 10
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Likelihood to Recommend

It works best in a networked domain environment. If you have many computers that are accessing your network ad hoc, it will be difficult to manage and connect to those computers. DameWare relies on the internal network, which makes it much more secure, but it doesn't operate well in my experience with computers that aren't connected to your network or domain.
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Anonymous | TrustRadius Reviewer
July 24, 2015

Dameware - I've implemented it at three different companies, and it's changed them all

Score 9 out of 10
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Likelihood to Recommend

DameWare Remote Support is great for any help desk that supports users on a local area network that needs to see what their users are doing as they are doing it. It is a real solution for support groups that still use VNC or RDP to help to trouble shoot issues on PCs or servers in their organization.
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Anonymous | TrustRadius Reviewer
July 22, 2015

The True RDP

Score 9 out of 10
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Likelihood to Recommend

To improve the connection and control it somewhat, the Mini Remote Control application installs (at your option) an agent for connecting. This provides a streamlined experience and reliable method to establish connections with remote computers. If the agent is not installed, a Remote Desktop Protocol (RDP) connection can still be used.
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Anonymous | TrustRadius Reviewer
July 22, 2015

DameWare 11.2 Review

Score 8 out of 10
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Likelihood to Recommend

The application works well for Infrastructure and Help Desk workflow, and for basic day to day troubleshooting and account changes. As a full fledged tool for Network Admins, it's a mixed bag. Some of the admins I've worked with have liked the application, others think it is too generalized for their needs.
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Anonymous | TrustRadius Reviewer
July 22, 2015

Corprate DameWare fail for us.

Score 1 out of 10
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Likelihood to Recommend

Again I am sorry I will not recommend in a corporate environment. I would recommend TeamViewer. It's a one time fee for the product and you own it. No monthly fees.
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Anonymous | TrustRadius Reviewer
July 17, 2015

I love it!

Score 10 out of 10
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Likelihood to Recommend

Remote support is what it is made for, no doubt about it. In a multi location company with only one of me, it is invaluable.
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Anonymous | TrustRadius Reviewer
July 17, 2015

Love DameWare!

Score 10 out of 10
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Likelihood to Recommend

We certainly recommend DameWare's use for workstations that are on the same network.
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Anonymous | TrustRadius Reviewer
July 14, 2015

DameWare save Casino IT Technicians from Frustration

Score 10 out of 10
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Likelihood to Recommend

In the selection process, it was critical that we found a software solution that consolidated the list of workstations to support into a common location. We use the Solarwinds suite of products and DameWare was a logical choice to accompany what we are using. Some of the initial questions that we had were as follows: Does it support multiple authentication schemas?, Does it have a centralized host list?, Can it be installed or uninstalled remotely? We found that the answer to all of these was YES.
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Anonymous | TrustRadius Reviewer
July 08, 2015

DameWare Remote Support - Quickly and Easily Extend the Reach of your Help Desk Staff

Score 10 out of 10
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Likelihood to Recommend

DameWare Remote Support extends the reach of our help desk support team allowing a small staff to quickly respond to issues at multiple sites. It has been used to support fat and thin clients in both clinical and administrative settings.
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Feature Scorecard Summary

Screen sharing (53)
10.0
File transfer (50)
10.0
Instant message (38)
9.0
Secure remote access with Smart Card authentication (13)
9.0
Access to sleeping/powered-off computers (35)
9.2
Over-the-Internet remote session (38)
9.2
Initiate remote control from mobile (25)
9.0
Remote management of servers & workstations (47)
10.0
Remote Active Directory® management (35)
9.5
Centralized management dashboard (31)
8.3
Session record (5)
8.7
Annotations (4)
7.7
Monitoring and Alerts (5)
9.0
Multi-platform remote control (24)
9.7

About SolarWinds Dameware Remote Support (DRS)

Dameware Remote Support is a systems administration tool that helps IT admins and support teams provide remote support to end-users. This tool enables users to initiate remote connections with multiple computers at the same time and provide support with the help of the built-in administration tools and utilities. Users can also remotely connect to Windows, Linux, and Mac OS X systems—all from a single, central Dameware console. The vendor says the solution is trusted by over 70,000 organizations worldwide and that Dameware was the first remote support software to introduce Smart Card authentication for remote connectivity.With the help of a secure internet proxy, Dameware lets users connect to their end-users and customers across the globe—whether they are situated inside or outside their corporate network. The Dameware Mobile Gateway functionality lets IT pros provide on-call and after-hours support by launching remote sessions from iOS and Android devices.

Dameware Remote Support enables IT Pros to:

  • Benefit from in-session chat, screenshot capture, and file transfer functionality
  • Remotely troubleshoot and manage Windows servers and workstations with built-in system tools
  • Remotely reboot systems, start/stop services & processes, copy/delete files, view and clear event logs
  • Manage multiple Active Directory domains, users an groups, and remotely reset passwords
Categories:  Remote Desktop

SolarWinds Dameware Remote Support (DRS) Features

Remote Administration Features
Does not have featureScreen sharing
Does not have featureFile transfer
Has featureInstant message
Has featureSecure remote access with Smart Card authentication
Does not have featureAccess to sleeping/powered-off computers
Has featureOver-the-Internet remote session
Does not have featureInitiate remote control from mobile
Has featureRemote management of servers & workstations
Has featureRemote Active Directory® management
Has featureCentralized management dashboard
Does not have featureSession record
Does not have featureAnnotations
Does not have featureMonitoring and Alerts
Has featureMulti-platform remote control

SolarWinds Dameware Remote Support (DRS) Screenshots

SolarWinds Dameware Remote Support (DRS) Integrations

SolarWinds Web Help Desk (WHD)

SolarWinds Dameware Remote Support (DRS) Competitors

LogMeIn Rescue, TeamViewer, RescueAssist, BeyondTrust Remote Support (Formerely Bomgar Remote Support), ConnectWise Control (formerly ScreenConnect)

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Dameware Remote Support$388per technician, unlimited end-users
Dameware Mini Remote Control$276per technician, unlimited end users

DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

SolarWinds Dameware Remote Support (DRS) Support Options

 Free VersionPaid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

SolarWinds Dameware Remote Support (DRS) Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android