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SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS)

Overview

What is SolarWinds Dameware Remote Support (DRS)?

DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (53)
    10.0
    100%
  • File transfer (50)
    10.0
    100%
  • Remote management of servers & workstations (58)
    9.2
    92%
  • Over-the-Internet remote session (48)
    8.1
    81%
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Pricing

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Dameware Mini Remote Control

$276

On Premise
per technician, unlimited end users

Dameware Remote Support

$388

On Premise
per technician, unlimited end-users

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.dameware.com/products/remote…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.5
Avg 8.2
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Product Details

What is SolarWinds Dameware Remote Support (DRS)?

Dameware Remote Support is a systems administration tool that helps IT admins and support teams provide remote support to end-users. This tool enables users to initiate remote connections with multiple computers at the same time and provide support with the help of the built-in administration tools and utilities. Users can also remotely connect to Windows, Linux, and Mac OS X systems—all from a single, central Dameware console. The vendor says the solution is trusted by over 70,000 organizations worldwide and that Dameware was the first remote support software to introduce Smart Card authentication for remote connectivity.With the help of a secure internet proxy, Dameware lets users connect to their end-users and customers across the globe—whether they are situated inside or outside their corporate network. The Dameware Mobile Gateway functionality lets IT pros provide on-call and after-hours support by launching remote sessions from iOS and Android devices.

Dameware Remote Support enables IT Pros to:

  • Benefit from in-session chat, screenshot capture, and file transfer functionality
  • Remotely troubleshoot and manage Windows servers and workstations with built-in system tools
  • Remotely reboot systems, start/stop services & processes, copy/delete files, view and clear event logs
  • Manage multiple Active Directory domains, users an groups, and remotely reset passwords

SolarWinds Dameware Remote Support (DRS) Features

Remote Administration Features

  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Over-the-Internet remote session
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Multi-platform remote control

SolarWinds Dameware Remote Support (DRS) Screenshots

Screenshot of DameWare Remote Support Management ConsoleScreenshot of Remotely Connect to Windows, Linux, and Mac OS X ComputersScreenshot of Over-the-Internet Remote Session via Secure Proxy ServerScreenshot of Connect to Remote Computers from iOS and Android Mobile Devices

SolarWinds Dameware Remote Support (DRS) Videos

Product overview

Visit https://www.dameware.com/resources/video to watch SolarWinds Dameware Remote Support (DRS) video.

SolarWinds Dameware Remote Support (DRS) Integrations

SolarWinds Dameware Remote Support (DRS) Competitors

SolarWinds Dameware Remote Support (DRS) Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android

SolarWinds Dameware Remote Support (DRS) Downloadables

Frequently Asked Questions

DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet. DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for $349. Discounts are available for multiple license purchases. The DameWare Mini Remote Control is a lesser version of SolarWinds' Remote Support software, and can be licensed for $259 for one technician. SolarWinds also sells a patch manager under the DameWare brand, for managing and deploying patches from a single console.

LogMeIn Rescue by GoTo, TeamViewer, and GoTo Resolve are common alternatives for SolarWinds Dameware Remote Support (DRS).

Reviewers rate Screen sharing and File transfer highest, with a score of 10.

The most common users of SolarWinds Dameware Remote Support (DRS) are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(129)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Based on user reviews, the most common recommendations for BeanFlumper are as follows:

  1. Consider other options: Some users suggest exploring alternative solutions unless you are willing to invest in multiple licenses and support.

  2. Conduct a proof of concept: It is recommended to perform a proof of concept to determine if BeanFlumper is the right fit for your company.

  3. Try before you buy: Many users recommend obtaining a trial version of BeanFlumper and testing its performance.

Bonus Recommendation (related to user labeling): Additionally, some users advise labeling PCs in Active Directory with proper descriptions.

These recommendations should be taken into consideration based on your specific requirements and circumstances.

Attribute Ratings

Reviews

(26-50 of 66)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
DameWare Remote Support is great for any help desk that supports users on a local area network that needs to see what their users are doing as they are doing it. It is a real solution for support groups that still use VNC or RDP to help to trouble shoot issues on PCs or servers in their organization.
July 22, 2015

The True RDP

Score 9 out of 10
Vetted Review
Verified User
Incentivized
To improve the connection and control it somewhat, the Mini Remote Control application installs (at your option) an agent for connecting. This provides a streamlined experience and reliable method to establish connections with remote computers. If the agent is not installed, a Remote Desktop Protocol (RDP) connection can still be used.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The application works well for Infrastructure and Help Desk workflow, and for basic day to day troubleshooting and account changes. As a full fledged tool for Network Admins, it's a mixed bag. Some of the admins I've worked with have liked the application, others think it is too generalized for their needs.
Bill Dalton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
If you are not a Windows shop, DameWare Remote Support is not for you. It's not really needed for smaller networks either. You must have some technical knowledge to set this up properly, for if you are not comfortable with modifying things like firewall settings, you may want to shy away from this product.
Benjamin Doyle | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
DameWare Remote Support is very well suited for remote support of test station PCs. The key question during the selection process was what the security concerns might be. There is encryption available, but it does not work well with some of the old test station PCs that are running Windows XP. Not really a DameWare issue, more a Windows issue.
Brett Davis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The most important question to ask from my perspective is, "Do you need the ability to see exactly what the end user is seeing or experiencing in order to diagnose a problem?" This is very critical to getting things done in a timely manner especially in a time where end users seem to be much less proficient with the actual computer than they are at the individual tasks for which they are trained.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
If the majority of users are on the local network, DameWare Remote Support is hands down the way to go - both in ease of use and cost effectiveness. If you support a lot of remote users who are not on your local network then a product like GoToAssist would probably suit you better.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It works best in a networked domain environment. If you have many computers that are accessing your network ad hoc, it will be difficult to manage and connect to those computers. DameWare relies on the internal network, which makes it much more secure, but it doesn't operate well in my experience with computers that aren't connected to your network or domain.
Marc Cummings | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I would definitely recommend the software to a colleague, as I already do now. I have found it suitable for most environments, even locally in an air gapped environment. Questions that I tend to ask center around the number of users, types of devices and clients, security preference, and network access. Deploying the client service to machines is as simple as a batch service install and they're up and ready to go.
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