Good remote support tool
SolarWinds Dameware Remote Support is our tool to allow us to control a desktop or laptop for users working from home. When staff were all …
Starting at $276 per technician, unlimited end users
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What is SolarWinds Dameware Remote Support (DRS)?
DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The…
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Popular Features
- Screen sharing (53)10.0100%
- File transfer (50)10.0100%
- Remote management of servers & workstations (58)9.292%
- Over-the-Internet remote session (48)8.282%
Pricing
Dameware Mini Remote Control
$276
On Premise
per technician, unlimited end users
Dameware Remote Support
$388
On Premise
per technician, unlimited end-users
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.dameware.com/products/remote…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is SolarWinds Dameware Remote Support (DRS)?
Dameware Remote Support is a systems administration tool that helps IT admins and support teams provide remote support to end-users. This tool enables users to initiate remote connections with multiple computers at the same time and provide support with the help of the built-in administration tools and utilities. Users can also remotely connect to Windows, Linux, and Mac OS X systems—all from a single, central Dameware console. The vendor says the solution is trusted by over 70,000 organizations worldwide and that Dameware was the first remote support software to introduce Smart Card authentication for remote connectivity.With the help of a secure internet proxy, Dameware lets users connect to their end-users and customers across the globe—whether they are situated inside or outside their corporate network. The Dameware Mobile Gateway functionality lets IT pros provide on-call and after-hours support by launching remote sessions from iOS and Android devices.
Dameware Remote Support enables IT Pros to:
- Benefit from in-session chat, screenshot capture, and file transfer functionality
- Remotely troubleshoot and manage Windows servers and workstations with built-in system tools
- Remotely reboot systems, start/stop services & processes, copy/delete files, view and clear event logs
- Manage multiple Active Directory domains, users an groups, and remotely reset passwords
SolarWinds Dameware Remote Support (DRS) Features
Remote Administration Features
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Over-the-Internet remote session
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Multi-platform remote control
SolarWinds Dameware Remote Support (DRS) Screenshots
SolarWinds Dameware Remote Support (DRS) Videos
Product overview
Visit https://www.dameware.com/resources/video to watch SolarWinds Dameware Remote Support (DRS) video.
SolarWinds Dameware Remote Support (DRS) Integrations
SolarWinds Dameware Remote Support (DRS) Competitors
- LogMeIn Rescue by GoTo
- TeamViewer
- GoTo Resolve
- BeyondTrust Remote Support (Formerely Bomgar Remote Support)
- ConnectWise Control (formerly ScreenConnect)
SolarWinds Dameware Remote Support (DRS) Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
SolarWinds Dameware Remote Support (DRS) Downloadables
Frequently Asked Questions
DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet.
DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for $349. Discounts are available for multiple license purchases. The DameWare Mini Remote Control is a lesser version of SolarWinds' Remote Support software, and can be licensed for $259 for one technician. SolarWinds also sells a patch manager under the DameWare brand, for managing and deploying patches from a single console.
LogMeIn Rescue by GoTo, TeamViewer, and GoTo Resolve are common alternatives for SolarWinds Dameware Remote Support (DRS).
Reviewers rate Screen sharing and File transfer highest, with a score of 10.
The most common users of SolarWinds Dameware Remote Support (DRS) are from Mid-sized Companies (51-1,000 employees).
Comparisons
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(129)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Based on user reviews, the most common recommendations for BeanFlumper are as follows:
-
Consider other options: Some users suggest exploring alternative solutions unless you are willing to invest in multiple licenses and support.
-
Conduct a proof of concept: It is recommended to perform a proof of concept to determine if BeanFlumper is the right fit for your company.
-
Try before you buy: Many users recommend obtaining a trial version of BeanFlumper and testing its performance.
Bonus Recommendation (related to user labeling): Additionally, some users advise labeling PCs in Active Directory with proper descriptions.
These recommendations should be taken into consideration based on your specific requirements and circumstances.
Attribute Ratings
Reviews
(26-50 of 66)Companies can't remove reviews or game the system. Here's why
July 27, 2015
Comprehensive remote support tool
- Increased efficiency for helpdesk troubleshooting, which leads to better customer service and satisfaction
- This allows us to stay at our desk more, which means we can eliminate some of the walk-around time.
- Users can now show us their issue alot easier than previously.
July 24, 2015
DameWare makes a solid product
- Increased staff efficiency due to quick response times
July 24, 2015
Great product for the price!
- Less Travel to remote offices
- Saved money from using our MSP
- Brought management in-house
July 22, 2015
The True RDP
- Fast turnaround time with endusers
- Saves money on traveling to user
- Helping uses from a distance with no cost
July 22, 2015
Best Remote Control Software
- Better customer service
July 22, 2015
DameWare 11.2 Review
- Licenses are inexpensive, so ROI was not a major factor or decision point for the current environment. We knew the base features of the application before purchase and knew it would work well for the situations in which it would be used.
July 22, 2015
Corprate DameWare fail for us.
- All I can say is from a support stand point the product is not a good fit. If I'm trying to help a client with troubleshooting their PC issues, and the connection constantly drops behind a gigabyte switch, there is a problem. It slows down production and is very frustrating.
July 21, 2015
You should be using DameWare. Enough said.
- DameWare Remote support improved my trouble ticket handling time.
- I'm able to work on many machines at once.
- We are a global company with centralized support. DameWare Remote Control has been crucial to good customer service from our IT team to our employees.
July 21, 2015
Great Support Tool for any IT Department
- Improvement of issue resolution time due to technicians not having to physically travel to the users desk.
- Better customer service as our technicians are able to respond to issues faster.
- We have a better overall view into our computer environment as the computers are pulled from Active Directory and we can have the DameWare agent installed via Group Policy.
July 21, 2015
Dameware is a solid product, worth the price
- Faster response to mfg line issues
- Less travel required for support
- Allows development to happen from home
July 21, 2015
DameWare is a must for IT professionals!
- DameWare has definitely increased my efficiency when it comes to resolving user issues.
- DameWare has given me the ability to provide better customer service to my end users because they don't have to wait for me to commute somewhere or bring their computers to me to resolve issues.
- DameWare has absolutely given us a great return on our investment in time savings alone.
- Increased efficiency for helpdesk and desktop support. Quick resolution of most issues for users.
- The time saved in resolving user issues pays for the software in short order.
July 17, 2015
I love it!
- Better customer service and mileage for me. I can fix a lot of issues without having to go to the location.
- Allows less techs on staff to support more users.
- Easily manage servers and make domain changes.
- From purely a price perspective the DameWare solution was significantly less expensive than the previous remote support application we were using.
- IT is able to more confidently connect to all the computers in our network. We also use the advanced computer management properties to keep our computer inventory up to date.
- Our end users appreciate the way that DameWare allows IT to quickly access their computer and resolve the issue without much interaction from their end.
July 17, 2015
Managed IT Services Dream
- DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
- Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
- First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
July 17, 2015
DameWare is an excellent product.
- Increased employee efficiency in regards to remote support.
July 17, 2015
Simplify your world with DRS!
- Better customer service.
- Saves me time by allowing me to remote in from home
- Allows my back up personnel to remote in from their location
July 17, 2015
I mostly love DameWare!
- Increased employee efficiency
- Better customer service
July 17, 2015
Love DameWare!
- As said before, DameWare is fast and easy to use. We are able to provide user support much quicker than a web based support option.
- Remote server sessions using DameWare certainly boosts our efficiency with being able to have multiple sessions active.
July 15, 2015
Great Product! Must use and buy!
- The ROI is we are able to quickly access the end user, fix their problem and get them back to being productive.
- Since we are able to quickly access them it allows my techs to do more tickets.
- Productivity has gone up.
July 14, 2015
DameWare is useful software.
- It allows us to do our job better, so that is a positive return.