Good remote support tool
SolarWinds Dameware Remote Support is our tool to allow us to control a desktop or laptop for users working from home. When staff were all …
Starting at $276 per technician, unlimited end users
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What is SolarWinds Dameware Remote Support (DRS)?
DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The…
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Popular Features
- Screen sharing (53)10.0100%
- File transfer (50)10.0100%
- Remote management of servers & workstations (58)9.292%
- Over-the-Internet remote session (48)8.282%
Pricing
Dameware Mini Remote Control
$276
On Premise
per technician, unlimited end users
Dameware Remote Support
$388
On Premise
per technician, unlimited end-users
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.dameware.com/products/remote…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is SolarWinds Dameware Remote Support (DRS)?
Dameware Remote Support is a systems administration tool that helps IT admins and support teams provide remote support to end-users. This tool enables users to initiate remote connections with multiple computers at the same time and provide support with the help of the built-in administration tools and utilities. Users can also remotely connect to Windows, Linux, and Mac OS X systems—all from a single, central Dameware console. The vendor says the solution is trusted by over 70,000 organizations worldwide and that Dameware was the first remote support software to introduce Smart Card authentication for remote connectivity.With the help of a secure internet proxy, Dameware lets users connect to their end-users and customers across the globe—whether they are situated inside or outside their corporate network. The Dameware Mobile Gateway functionality lets IT pros provide on-call and after-hours support by launching remote sessions from iOS and Android devices.
Dameware Remote Support enables IT Pros to:
- Benefit from in-session chat, screenshot capture, and file transfer functionality
- Remotely troubleshoot and manage Windows servers and workstations with built-in system tools
- Remotely reboot systems, start/stop services & processes, copy/delete files, view and clear event logs
- Manage multiple Active Directory domains, users an groups, and remotely reset passwords
SolarWinds Dameware Remote Support (DRS) Features
Remote Administration Features
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Over-the-Internet remote session
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Multi-platform remote control
SolarWinds Dameware Remote Support (DRS) Screenshots
SolarWinds Dameware Remote Support (DRS) Videos
Product overview
Visit https://www.dameware.com/resources/video to watch SolarWinds Dameware Remote Support (DRS) video.
SolarWinds Dameware Remote Support (DRS) Integrations
SolarWinds Dameware Remote Support (DRS) Competitors
- LogMeIn Rescue by GoTo
- TeamViewer
- GoTo Resolve
- BeyondTrust Remote Support (Formerely Bomgar Remote Support)
- ConnectWise Control (formerly ScreenConnect)
SolarWinds Dameware Remote Support (DRS) Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
SolarWinds Dameware Remote Support (DRS) Downloadables
Frequently Asked Questions
DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet.
DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for $349. Discounts are available for multiple license purchases. The DameWare Mini Remote Control is a lesser version of SolarWinds' Remote Support software, and can be licensed for $259 for one technician. SolarWinds also sells a patch manager under the DameWare brand, for managing and deploying patches from a single console.
LogMeIn Rescue by GoTo, TeamViewer, and GoTo Resolve are common alternatives for SolarWinds Dameware Remote Support (DRS).
Reviewers rate Screen sharing and File transfer highest, with a score of 10.
The most common users of SolarWinds Dameware Remote Support (DRS) are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Based on user reviews, the most common recommendations for BeanFlumper are as follows:
-
Consider other options: Some users suggest exploring alternative solutions unless you are willing to invest in multiple licenses and support.
-
Conduct a proof of concept: It is recommended to perform a proof of concept to determine if BeanFlumper is the right fit for your company.
-
Try before you buy: Many users recommend obtaining a trial version of BeanFlumper and testing its performance.
Bonus Recommendation (related to user labeling): Additionally, some users advise labeling PCs in Active Directory with proper descriptions.
These recommendations should be taken into consideration based on your specific requirements and circumstances.
Attribute Ratings
Reviews
(26-50 of 66)Companies can't remove reviews or game the system. Here's why
July 27, 2015
Comprehensive remote support tool
- Lightweight application
- No compatibility issues on our network
- Easy to configure and use
- None for us, the tool met all of our requirements for what we needed it to do
- Customization, integrate your security settings / requirements.
- Mass deployment. Deploy through group policy or even through the DRS module.
- Ease of use, any one can pick it up quickly.
- Remote connectivity, from the www. While it exists it is difficult. DameWare does not replace GoToMeeting or LogMeIn.
- Version control. Different application versions don't jive. When one user upgrades everyone must upgrade.
- Chat feature, it exists but can be improved.
July 24, 2015
DameWare makes a solid product
- Extremely stable software
- Easy to configure and use
- None
July 24, 2015
Great product for the price!
- Remote Access
- Ease of Use
- Support
- Active Directory Integration
July 22, 2015
The True RDP
- Connects to every OS
- Installed the service to run, on even machines that dont have the service installed
- Works really fast and reliable
- Can do things like Disk Drives
- Event Log
- Groups
- Intel AMT
- Open Files
- Printers
- Processes
- Properties
- Automatically updates a least every 2 weeks
- Needs to have a bit more security
- Need a portable edtion to carry on USB
July 22, 2015
Best Remote Control Software
- Chat function.
- Good refresh rate over the wan connection without lag.
- Chat function does not stay on top [of screen] or blink so a user can see something is incoming.
July 22, 2015
DameWare 11.2 Review
- Active directory account changes, such as: group membership add/remove and password changes.
- Remote system administration, such as: resetting services and local drive review
- User support made easy by remote support to the workstation, with or without remote keyboard/mouse lockout.
- Integration with exchange distribution list membership. I don't necessarily want full exchange administration capabilities, but to be able to add or remove someone from a distribution list easily from within DameWare, same as Active Directory groups.
July 22, 2015
Corprate DameWare fail for us.
- I'm sorry to say it is unreliable, support takes a long time to get back with us, we currently pay for a product that just does not work.
- Technical support
- Product reliability
- Better knowledge base
July 21, 2015
You should be using DameWare. Enough said.
- I can work on multiple PC's or servers at once and never have to walk the user though the necessary steps over the phone.
- It integrates with my Active Directory domain, so I always have a current list of devices that it can connect to. And with the remote server, I can connect to any of them even from a phone.
- For the price, I can't really think of anything that is left out. I would like a way to view what PC a user is logged into.
- DameWare has been a very reliable solution for remote support for out team.
- With multiple authentication options, we are able to connect to computers that have been dropped from the domain.
- The secure file transfer in DameWare provides and quick and easy way to pass files to/from employee computers saving us time during support.
- Connecting to last session is not always the last session.
- Saving your position in the Personal Host List would be helpful. I have a folder structure 3 levels deep and when I'm going through a list of computers it is frustrating to have to browse down through the same levels each time.
- When connecting to a host, an entry is saved in Saved Host List (even duplicates). I would be nice to have an option to save or not save like a quick connect option.
- DameWare Mobile has separate password than desktop and cannot be linked to Active Directory password like desktop.
July 21, 2015
Great Support Tool for any IT Department
- The ability to remotely control our desktops and provide UAC credentials is great!
- Having the ability to look at logs, processes, and remote control all from one console saves a lot of time and resources.
- Using the centralized server allows us to activate by user instead of per computer helps to save on cost.
- You are unable to provide UAC credentials if you are using an Internet session
- You can launch the remote control from the main console but it opens another application and forces you to login again to the Central Server.
July 21, 2015
Dameware is a solid product, worth the price
- Almost no screen refresh issues.
- Simple file transfers
- Connect to multiple computers at once
- I disagree with the Solarwinds business model requiring pay for maintenance to get updates
- Retrieving licenses from PCs no longer in use is a pain in the ass
July 21, 2015
DameWare is a must for IT professionals!
- Desktop sharing is vital to me so I can see exactly what end users are experiencing and DameWare does this flawlessly.
- File transfers are so simple with DameWare it takes all of the guess work out transferring files so even beginners could use it with confidence.
- These are great tools that DameWare provides to strengthen my ability to get the job done right and get it done quickly.
- Perhaps popup messages that guide a user to where they need to go when sharing a session with another remote user to allow them full access as well.
- When the toolbar gets minimized it can be difficult to get it restored.
- Quickly access user PCs.
- Allow quick functionality of common needs (e.g. remote cursor, scaling, remove user input).
- Allows multiple instances.
- Authentication can be cumbersome, there should be an option to remember authentication time for any PC.
- Should provide auto scaling for multiple instances (e.g. auto scale 4 windows to fit one monitor changing the destination resolution as necessary during session)
- Link with AD computer list in a practical way.
- Installation requires no interaction from the end user
- Installs quickly
- Integrated security
- Unable to connect to users not on local network (such as products like GoToAssist)
- Entry screen for computer name is tedious and acts unexpectedly at times
July 17, 2015
I love it!
- On my POS terminals, there is an issue where a service does not start a lot of the time. I can restart that service without having to go to the location or even remote into the terminal and stop what the users are doing to start it.
- I will get calls about a menu board not being right, I can remote in and look, then fix if needed, without having to go to the location, plug in a keyboard/mouse while standing in everyone's way.
- Being able to look at the event log without stopping operations is invaluable. I can tell when the terminals were restarted when they shouldn't be and then I know the reason for any issue that have happened.
- I have had issues with the remote shutdown.
- Simple install.
- Manage computers remotely easily.
- The reminders or service running out or version updates required needs to have the ability to turn them off.
- Registering each install after rebuilding a pc and being required to go through the web site for a reinstall is a big pain.
- When connected to a remote computer, the control and experience is seamless. There is no lag when moving the mouse or typing. It is as if that computer is right next to you. You quickly forget that you are remotely connected to a computer across the city.
- Ability to "Switch Users". DameWare gives you access to the login screen. Many remote support solutions don't allow you to connect to a system unless it is already at the user desktop. DameWare does not have this limitation. Connecting to a locked computer and being able to switch users was a very important feature for us.
- Client Installation. The client/agent that is installed on each remote computer is very easy to remotely distribute and install. You can create your own custom settings to utilize the program in a safe and secure fashion to protect your end users and well as your IT staff.
- After the client is deployed and installed on each computer, the central server performs a check of each computer before you are able to remotely connect. It needs to install some additional components the first time you connect. I am not sure why these components are installed when the package is initially deployed. I also don't know why a mass check for this on all computer can't be performed. This would be handy. After we began using DameWare, every computer that we connected to would have to have additional components installed before we could connect. Sometimes this could take over a minute, which feels like forever when you are trying to access someone's computer.
- The Internet Proxy could be improved. If I could generate a random link and email it out to any person that would be great. As far as I understand it, the computer has to already be listed in our host list or you can't start the process. An ability to send out a link to any computer that would allow me to then connect to them would be great.
July 17, 2015
Managed IT Services Dream
- First and foremost, the Mini Remote Control is a lifesaver. It offers a robust set of connectivity options and a snappy console to manage the machines while you're connected. You're able to connect to multiple platforms (Windows, Linux, and MAC). I find these to be a huge benefit especially when it comes to BYOD environments and remote users. As long as there's an internet connection, you can support them.
- System monitoring and information is another feature that is done particularly well by DameWare Remote Support. You can get an in depth view of all services, scheduled tasks, event logs, and much more at the click of a button. This provides a huge benefit to systems administrators by allowing them to query any information necessary to address a problem or apply simple fixes without having to log into the box directly.
- The export tool allows for quick and easy reports to be produced about various information that you select. Whether it's active directly overview or a software inventory for each machine, this proves to be a beneficial tool. Our company utilizes it for software queries and inventory purposes.
- We have had issues with credentials saving for specific domains and/or machines. I would like to see a credential manager in place, especially given that my system administrators manage a portfolio of clients.
- When connectivity is lost for a particular machine, whether it's a reboot or network connection failure the screen just goes blank. It would be nice to have an auto ping show so that you know when the machine is back online.
- I'm sure it's in development, but it would be nice to have a cloud based console or implementation with various firewall vendors adding to their UTM software suite. It would be ideal to VPN to a firewall and authenticate a session with a DameWare client installed on that box.
July 17, 2015
DameWare is an excellent product.
- Remote Connectivity Support
- Connection to remote Command Prompt
- Ability to stop and start services.
- AD intergration
- Connect to remote powershell.
July 17, 2015
Simplify your world with DRS!
- Ease of installing service on a new machine.
- Interactive with Windows Active Directory.
- Ease of navigation throughout DameWare Remote Support and DRS Mini Remote
- A static IP address has to be set on the machine before the service installs
July 17, 2015
I mostly love DameWare!
- Can connect to many operating systems using different protocols
- Uses a variety of authentication protocols
- Easy to configure
- The UI is a little clumsy
- Having to launch a new window after ending the last session does not make sense to me
- It has always been a real pain to login to their website for updates
July 17, 2015
Love DameWare!
- On network support is unrivaled
- Small client - no need for a large install
- Abundance of customization options to fit your organization's needs
- There have been great additions to the software since we first started using it and it works great for us. No improvements wanted at this time
July 15, 2015
Great Product! Must use and buy!
- Easy installation for the administrator and easy installation when deploying to the end user.
- The interface is extremely easy to use. Even our beginner help desk person was able to pick up and use the software right away.
- We have had not one issue being able to connect with someone and it uses little bandwith.
- I think one improvement could be having a saved directory be able to organize it by lets say domain controllers, and site's frequent users.
July 14, 2015
DameWare is useful software.
- Allows you to support other computers without kicking other user off. Allows them to observe and learn.
- Allows one person to upgrade multiple machines quickly.
- Gives a good view of whole network, and allows you to move between machines quickly.
- I would like to see a better how to manual. Takes a little while to become familiar with it.