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SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS)

Overview

What is SolarWinds Dameware Remote Support (DRS)?

DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (53)
    10.0
    100%
  • File transfer (50)
    10.0
    100%
  • Remote management of servers & workstations (58)
    9.2
    92%
  • Over-the-Internet remote session (48)
    8.1
    81%
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Pricing

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Dameware Mini Remote Control

$276

On Premise
per technician, unlimited end users

Dameware Remote Support

$388

On Premise
per technician, unlimited end-users

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.dameware.com/products/remote…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.5
Avg 8.2
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Product Details

What is SolarWinds Dameware Remote Support (DRS)?

Dameware Remote Support is a systems administration tool that helps IT admins and support teams provide remote support to end-users. This tool enables users to initiate remote connections with multiple computers at the same time and provide support with the help of the built-in administration tools and utilities. Users can also remotely connect to Windows, Linux, and Mac OS X systems—all from a single, central Dameware console. The vendor says the solution is trusted by over 70,000 organizations worldwide and that Dameware was the first remote support software to introduce Smart Card authentication for remote connectivity.With the help of a secure internet proxy, Dameware lets users connect to their end-users and customers across the globe—whether they are situated inside or outside their corporate network. The Dameware Mobile Gateway functionality lets IT pros provide on-call and after-hours support by launching remote sessions from iOS and Android devices.

Dameware Remote Support enables IT Pros to:

  • Benefit from in-session chat, screenshot capture, and file transfer functionality
  • Remotely troubleshoot and manage Windows servers and workstations with built-in system tools
  • Remotely reboot systems, start/stop services & processes, copy/delete files, view and clear event logs
  • Manage multiple Active Directory domains, users an groups, and remotely reset passwords

SolarWinds Dameware Remote Support (DRS) Features

Remote Administration Features

  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Over-the-Internet remote session
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Multi-platform remote control

SolarWinds Dameware Remote Support (DRS) Screenshots

Screenshot of DameWare Remote Support Management ConsoleScreenshot of Remotely Connect to Windows, Linux, and Mac OS X ComputersScreenshot of Over-the-Internet Remote Session via Secure Proxy ServerScreenshot of Connect to Remote Computers from iOS and Android Mobile Devices

SolarWinds Dameware Remote Support (DRS) Videos

Product overview

Visit https://www.dameware.com/resources/video to watch SolarWinds Dameware Remote Support (DRS) video.

SolarWinds Dameware Remote Support (DRS) Integrations

SolarWinds Dameware Remote Support (DRS) Competitors

SolarWinds Dameware Remote Support (DRS) Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android

SolarWinds Dameware Remote Support (DRS) Downloadables

Frequently Asked Questions

DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet. DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for $349. Discounts are available for multiple license purchases. The DameWare Mini Remote Control is a lesser version of SolarWinds' Remote Support software, and can be licensed for $259 for one technician. SolarWinds also sells a patch manager under the DameWare brand, for managing and deploying patches from a single console.

LogMeIn Rescue by GoTo, TeamViewer, and GoTo Resolve are common alternatives for SolarWinds Dameware Remote Support (DRS).

Reviewers rate Screen sharing and File transfer highest, with a score of 10.

The most common users of SolarWinds Dameware Remote Support (DRS) are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(129)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Based on user reviews, the most common recommendations for BeanFlumper are as follows:

  1. Consider other options: Some users suggest exploring alternative solutions unless you are willing to invest in multiple licenses and support.

  2. Conduct a proof of concept: It is recommended to perform a proof of concept to determine if BeanFlumper is the right fit for your company.

  3. Try before you buy: Many users recommend obtaining a trial version of BeanFlumper and testing its performance.

Bonus Recommendation (related to user labeling): Additionally, some users advise labeling PCs in Active Directory with proper descriptions.

These recommendations should be taken into consideration based on your specific requirements and circumstances.

Attribute Ratings

Reviews

(51-66 of 66)
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July 14, 2015

DameWare

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Minimal lag
  • Ability to share the screen with local personnel
  • Easy to install
  • File transfers can be cumbersome
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Ease in pushing the client software to the workstation requiring assistance.
  • The ability to add a friendly name to each of the computers in the support list.
  • The chat feature is great. It allows us to chat with users that do not have a telephone nearby while providing them with the needed support.
  • The authentication type does not always want to stay set. It would be great to set a default and have it stay set.
  • Would like to see the integration with the Solarwinds line of products, including the Atlas software.
  • Would like to see complete integration with Active Directory.
July 13, 2015

DameWare is great

Jason Kirby | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Remote support for troubleshooting desktop issues.
  • Active directory sync.
  • Mobile app is a great tool.
  • We thought the installation and setup was a little cumbersome but worth it in the end.
  • We would love to see more analysis features.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Virtual display compatibility for multiple monitor workstation support
  • Upload and download of software patches in a shared folder with easy access
  • The ability to lock the end-user keyboard and mouse to prevent accidental confusion during critical operations
  • Import of workstation information from another management system to ease build and deployment of the software.
  • Occassional loss of control of downstream system due to unforeseen issues (network/bandwidth?) - possible QOS escalation within the application?
Yvette Miles | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Connecting to end users PC while they are experiencing the problem provides training opportunities as well as being a time-saving tool in resolving issues.
  • DameWare is remarkably easy to install and set up. The amount of information it provides with one or two clicks of the mouse is amazing.
  • DameWare provides access to all the troubleshooting tools, i.e. event viewer, Regedit.exe, properties without having to even connect.
  • The only problem reported has been the inability to utilize the export function in a meaningful way.
Adam Stemper | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Very quick and easy to remotely install the service.
  • Very nice remote support feature set.
  • Very quick and easy setup / initial configuration.
  • When connecting to different computers, we always have to change the type to Windows NT/Challenge Response. It defaults back to the other type when you click on a different computer. Wish it was sticky.
  • Can't set descriptions on computer names, in the computer name list.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Allows you to manage the services on a remote machine easily without the need to connect to the machine via RDP.
  • Provides the ability to remotely control a user's computer without complicated software installs.
  • Allows us to run remote commands on servers/computers without having to log in to the machine.
  • The ability to connect to remote PCs outside of the office is available but it seems complicated to set up.
July 10, 2015

One Man's View

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Ability to correct technical issues without having to physically travel to remote locations.
  • Ability to see what is up/down.
  • Ability to push updates and patches.
  • Hard to provide aspects for improvement...
July 10, 2015

Good but not great.

Score 1 out of 10
Vetted Review
Verified User
Incentivized
  • Active Directory Integration
  • Ability to view various system resources
  • They really need to streamline the connectivity through the proxy server to connect to external users not on the network.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • DameWare Remote Support provides complete functional control of the client computer.
  • Installation of the remote system client is seamless and takes only seconds if needed during the initial connection. Even a client upgrade can be accomplished remotely in less than a minute.
  • DameWare Remote Support integration to the network quickly discovers and provides a list computers for access.
  • The Smart Size console feature allows support to use a sizable window and still see the entire client desktop. This allows support flexibility and quick access to other applications and tools during troubleshooting.
  • DameWare Remote Support console allows creation and use of a client list with easy-to-understand names. Instead of seeing a cryptic computer name, rey0304115, the computer could be listed as Finance, Director.
  • Client screen capture and file transfer features allow for fast documentation and sharing of information for issues escalated to higher support tiers.
  • Our needs for remote access are simple and we have had no bad experiences with DameWare Remote Support to date.
Sharif Rashedi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Wake on Lan (WOL) Support
  • Unattended Remote Access for After hours maintenance
  • Remote Access
  • Remote Training and Troubleshooting
  • Would be nice if DameWare had a web API that our users could use to initiate a session from their home computers
  • Better Display Resolution Support
  • Multiple DM Sessions without having to open multiple instances of Dameware Mini Remote.
John Dean | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Remote assistance of end users
  • Remote file management
  • Remote service management
  • Older interface
  • Licensing, and registration is difficult to comprehend, and manage
  • I was reaching to find those shortcomings, it is quite excellent at what it does.
July 08, 2015

Best of breed

Robert Cillo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Mini Remote Control makes life easier for working on multiple PCs and when setting up multiple new deployments from your own workstation.
  • SFT file transfers save time sending files to single or multiple PCs from a right click or drag and drop to remote connected computers.
  • The ease of being able to see a remote hard drive, registry, groups, process and services without having to be at the PC or connected, is a time saver.
  • Would love to be able to create or manipulate Group Policy Object (GPO)
  • Like to see current user through remote registry.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Remotely accessing Windows machines
  • Support for multiple monitor setups on Windows machines
  • Ease of use for their product
  • Multiple monitor setups for Mac Pro workstations just does not work, even after placing a call for support
  • SolarWinds support could use some help
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • The ability to remote into systems without the user needing to be present is extremely helpful.
  • It occasionally fails to install/uninstall the service from the remote workstation
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It allows for a quick view of a problem when someone calls for a problem. We can see what they are doing and instruct them on what they need to do to correct the problem.
  • We have some issues with connectivity over a VPN connection. This is probably due to DNS. We have less problems with fixed IP addresses.
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