Implementation Details / Implementation Partner
- Implemented in-house
DameWare Remote Support is a systems administration tool that lets IT admins and support teams provide remote support to end-users. This tool enables users to initiate remote connections with multiple computers at the same time and provide support with the help of the built-in administration tools and utilities. Users can also remotely connect to Windows, Linux, and Mac OS X systems—all from a single, central DameWare console. The vendor says the solution is trusted by over 70,000 organizations worldwide and that DameWare was the first remote support software to introduce Smart Card authentication for remote connectivity.With the help of a secure internet proxy, DameWare lets users connect to thier end-users and customers across the globe—whether they are situated inside or outside their corporate network. The DameWare Mobile Gateway functionality lets IT pros provide on-call and after-hours support by launching remote sessions from iOS and Android devices.
DameWare Remote Support enables IT Pros to:
|DameWare Remote Support||$365||per technician user|
|DameWare Mini Remote Control||$259||per technician user|
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.
|Free Version||Paid Version|
|Video Tutorials / Webinar|
|Operating Systems:||Windows, Linux, Mac|
|Mobile Application:||Apple iOS, Android|