Autotask PSA

AutoTask [AT] is being used by all employees of the company. I personally create the tabs needed for different departments or specific to a position. The flexibility to create widgets needed is great, though I feel more options should be made available. The new AT and dashboards have been great for productivity and to assist me with the QA portion of my responsibilities.

We used autotask for billing, project management of our web design department and our IT support staff. The nice part is everything is in one platform rather than multiple which makes life much easier. The support staff was always super kind if I needed help with something. The interface was also super easy to learn which made it easy to train new people.

We started using Autotask for help desk ticket and billing purposes. We are a small managed services company in the Pittsburgh, PA area and needed a solution for our business. Autotask was great for automating our interaction with customers and helping us stay organized with all facets of our communication with them. Autotask may not be as aesthetically pleasing as some of the competition but it comes with some robust features.

When I used Autotask, it was being used as the primary Service Desk ticketing system for a number of accounts (i.e. external customers) that my organization provided IT services for. It would track incidents and service requests in a cradle-to-grave manner and was used by both direct Service Desk employees as well as customer IT staff.

Autotask has been implemented throughout our entire organization from Procurement to Service desk and through to Admin and HR.

Having a single platform to track all tasks throughout our organization has been invaluable in reducing turn-around times for both client communication and on-boarding improving client relations from day one.

Autotask has also been implemented for internal use for new employee on-boarding allowing us to make sure that everything is set up for the employee to hit the ground running.