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Convenient self-categorization: Users appreciate that Delighted allows customers to easily categorize the reasons for their happiness or …
Starting at $25
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What is Delighted by Qualtrics?
Delighted is a tool for gathering real time, actionable feedback from customers via email, web or SMS. Delighted uses the Net Promoter System to measure the customer journey, and takes care of aspects of the customer feedback process from…
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Pricing
Survey 100 people/month
$25
Cloud
Survey 750 people/month
$49
Cloud
Survey 2500 people/month
$99
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://delighted.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Delighted by Qualtrics?
Delighted is a tool for gathering real time, actionable feedback from customers via email, web or SMS. Delighted uses the Net Promoter System to measure the customer journey, and takes care of aspects of the customer feedback process from collection and analysis, through notification and distribution. Delighted aims to be the single source to manage surveys for customers, partners, vendors and employees. This is to enable organizations of all sizes to create a customer-centric organization, align customer needs with business growth, measure the customer voice over time and proactively reduce churn.
The vendor says users can start getting customer feedback in 13 minutes from first click, via email, web, or SMS; customers typically see a 30% response rate and 70% comment rate. Delighted integrates with popular business applications so that feedback can be included in users' existing workflow. It is designed for ease of use and with features to cater to both small businesses and well known brands. The vendor also offers 'concierge' support to help customers be successful with the platform.
The vendor says users can start getting customer feedback in 13 minutes from first click, via email, web, or SMS; customers typically see a 30% response rate and 70% comment rate. Delighted integrates with popular business applications so that feedback can be included in users' existing workflow. It is designed for ease of use and with features to cater to both small businesses and well known brands. The vendor also offers 'concierge' support to help customers be successful with the platform.
Delighted by Qualtrics Features
- Supported: Feedback in 13 mins (from sign up to first response)
- Supported: View NPS of entire customer base and customer segments
- Supported: Customer concierge
- Supported: Gather feedback via email, web, SMS
Delighted by Qualtrics Screenshots
Delighted by Qualtrics Video
Andy Dunn, CEO Bonobos, reveals how Delighted gives Bonobos direct access to customer feedback.
Delighted by Qualtrics Integrations
Delighted by Qualtrics Competitors
- AskNicely
- promoter.io
- Excel spreadsheet/manual processes
Delighted by Qualtrics Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | Available globally |
| Supported Languages | French, Italian, German, Portuguese (Delighted supports 40 languages) |
Delighted by Qualtrics Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 55% |
| Mid-Size Companies (51-500 employees) | 40% |
| Enterprises (more than 500 employees) | 5% |
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(14)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
Convenient self-categorization: Users appreciate that Delighted allows customers to easily categorize the reasons for their happiness or unhappiness, making it easier for the support team to address any potential issues. This feature has been praised by multiple reviewers.
User-friendly drag and drop interface: The drag and drop interface of Delighted is highly praised for being user-friendly and easy to use. This is in contrast to previous survey tools like Google Surveys, which had a horrible interface that made it time-consuming to design and deploy surveys. Many users have expressed their satisfaction with this intuitive feature.
Intuitiveness for NPS surveys: The intuitiveness of Delighted's platform is highly valued, especially in terms of NPS surveys. Users find it easy to demo surveys to stakeholders and filter metrics to analyze responses and delete test responses if needed. This standout feature has received positive feedback from several reviewers.
Difficult to snapshot clear picture in reporting: Several users have found it difficult to capture a clear picture in the reporting section due to previous edits sitting in the way, as mentioned by multiple reviewers. This has hindered their ability to obtain accurate and comprehensive insights from the reports.
Occasional downtime reflects poorly on businesses: Users have experienced occasional downtime with the platform, which has had a negative impact on their businesses. This interruption in service not only disrupts their operations but also reflects poorly on their reputation.
Customizing web survey display is not user-friendly: Users have expressed that customizing where web surveys are displayed within the app is not easy to manage. They have faced challenges in adjusting and configuring the placement of surveys, indicating a need for more intuitive and user-friendly customization options.
Users have provided several recommendations for Delighted based on their experiences with the platform.
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Many users highly recommend Delighted for its simplicity and ease of use. They find it to be a great tool, especially for small businesses or those who are new to tracking Net Promoter Score (NPS) or Customer Satisfaction (CSAT) scores. Users appreciate the simple user dashboard and interface that allows them to focus on what matters without unnecessary features.
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The support team at Delighted has received excellent feedback from users. Many users highly praise the support team for their responsiveness and helpfulness. They recommend taking advantage of Delighted's customer success team and suggest seeking help whenever needed.
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Users often recommend leveraging the integration capabilities of Delighted, particularly with tools like Zapier. By using Zapier, users can add flexibility to their surveys by connecting them with other applications or automating certain tasks. This integration can enhance the functionality and usefulness of Delighted for users.
Overall, users suggest considering Delighted if you have a small product or customer base and do not need advanced analytics yet. They appreciate the continuous innovation by Delighted in terms of colorful surveys and an easy-to-navigate dashboard. Additionally, users suggest starting with email surveys and gradually exploring other features as they get comfortable with the platform.
Attribute Ratings
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
November 03, 2021
The easiest way to jumpstart your CX program
Delighted is used throughout the organization to proactively gather feedback from our customers. Having a B2B2C model, it's important for us to not only gauge sentiments from our customers but also from their customers as well. It has made the organization more customer-centric having this steady flow of feedback in our very own Slack instance. Being able to identify areas of opportunity as early as possbile helps us make sure we're providing a great experience to our customers.
- Captures the answer while respondent is answering the survey; not after submitting the form
- Tight integration with Slack
- Easy and intuitive reporting module
- I prefer if the Slack integration can be configured without having to email their concierge
- More data to be fed to channels like Slack i.e. whatevers in the report module
- Make it easier for links to expire; self-service customizations
- Has clear impact on sign ups and acquisition as we address problems right before they blow up in social media
- Retention has gone up after proactively surveying existing customers
- We've also used delighted to get more Google reviews which has helped in acquisition efforts
Delighted is very intuitive and easy to setup. You won't need a ton of technical background to do so. True, that the customization in terms of themes could use more flexibility but if you're just starting with your CX journey, Delighted would be the perfect solution. The fact that they have most channels covered e.g. email, web, SDK, and even text really makes it easy to reach your customers (or any respondent in that matter) where they are.