Delighted Reviews

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Ratings and Reviews
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Score 9 out of 10
Vetted Review
Verified User
Review Source
I have nothing but good things to say about Delighted's Concierge team. They have been quick to respond and have been able to make a lot of our customization requests a reality. They're also very open to product requests and suggestions and have been quick in churning out new features ever so often.

Delighted Scorecard Summary

Feature Scorecard Summary

Survey Format & Appearance (2)
Themes (4)
Custom logo/branding (5)
Survey Reporting & Analytics (3)
Response tracking (5)
Data export (5)
Standard reports (5)
Survey Distribution (1)
Respondent restrictions (4)

What is Delighted?

Delighted is a tool for quickly and easily gathering real time, actionable feedback from customers via email, web or SMS. Delighted uses the Net Promoter System to measure the customer journey, and takes care of all aspects of the customer feedback process from collection and analysis, through notification and distribution. Delighted aims to be the single source to manage surveys for customers, partners, vendors and employees. According to the vendor, this enables organizations of all sizes to create a customer-centric organization, align customer needs with business growth, measure the customer voice over time and proactively reduce churn.

The vendor says users can start getting customer feedback in 13 minutes from first click, via email, web, or SMS; customers typically see a 30% response rate and 70% comment rate. Delighted integrates with popular business applications so that feedback can be seamlessly included in users' existing workflow. It is designed for ease of use and with a robust feature set to cater to both small businesses and well known brands. The vendor also offers 'concierge' support to help customers be successful with the platform.

Delighted Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Single page survey
  • Supported: Responsive design

Survey Content Features

  • Supported: Translation/multi-lingual

Survey Reporting & Analytics Features

  • Supported: Response tracking
  • Supported: Data export
  • Supported: Real-time results
  • Supported: Standard reports

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: E-commerce integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Email distribution
  • Supported: Cross-channel distribution
  • Supported: Custom survey URLs
  • Supported: Embeddable surveys
  • Supported: Anonymous responses
  • Supported: Respondent restrictions

Survey Administration & Security Features

  • Supported: Multiple users

Additional Features

  • Supported: Start getting feedback in 13 mins (from sign up to first response)
  • Supported: View NPS of entire customer base and customer segments
  • Supported: Customer concierge
  • Supported: Gather feedback via email, web, SMS

Delighted Screenshots

See customer feedback at a glance; responsive for mobileCustomer trends let you save feedback from different customer segmentsGather feedback online or via SMSGather feedback with just one click in via email

Delighted Video

Andy Dunn, CEO Bonobos, reveals how Delighted gives Bonobos direct access to customer feedback.

Delighted Integrations

Delighted Competitors

  • asknicely
  • Excel spreadsheet/manual processes

Delighted Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Survey 100 people/month$25
Survey 750 people/month$49
Survey 2500 people/month$99
Survey 5000 people/month$149
Survey 10,000 people/month$249

Delighted Customer Size Distribution

Small Businesses (1-50 employees)55%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)5%

Delighted Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesAvailable globally
Supported LanguagesFrench, Italian, German, Portuguese (Delighted supports 40 languages)

Frequently Asked Questions

What is Delighted's best feature?

Reviewers rate Data export highest, with a score of 9.6.

Who uses Delighted?

The most common users of Delighted are from Mid-size Companies and the Internet industry.