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Delighted by Qualtrics

Delighted by Qualtrics

Overview

What is Delighted by Qualtrics?

Delighted is a tool for gathering real time, actionable feedback from customers via email, web or SMS. Delighted uses the Net Promoter System to measure the customer journey, and takes care of aspects of the customer feedback process from…

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Recent Reviews

TrustRadius Insights

Convenient self-categorization: Users appreciate that Delighted allows customers to easily categorize the reasons for their happiness or …
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Pricing

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Survey 100 people/month

$25

Cloud

Survey 750 people/month

$49

Cloud

Survey 2500 people/month

$99

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://delighted.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Delighted by Qualtrics?

Delighted is a tool for gathering real time, actionable feedback from customers via email, web or SMS. Delighted uses the Net Promoter System to measure the customer journey, and takes care of aspects of the customer feedback process from collection and analysis, through notification and distribution. Delighted aims to be the single source to manage surveys for customers, partners, vendors and employees. This is to enable organizations of all sizes to create a customer-centric organization, align customer needs with business growth, measure the customer voice over time and proactively reduce churn.

The vendor says users can start getting customer feedback in 13 minutes from first click, via email, web, or SMS; customers typically see a 30% response rate and 70% comment rate. Delighted integrates with popular business applications so that feedback can be included in users' existing workflow. It is designed for ease of use and with features to cater to both small businesses and well known brands. The vendor also offers 'concierge' support to help customers be successful with the platform.

Delighted by Qualtrics Features

  • Supported: Feedback in 13 mins (from sign up to first response)
  • Supported: View NPS of entire customer base and customer segments
  • Supported: Customer concierge
  • Supported: Gather feedback via email, web, SMS

Delighted by Qualtrics Screenshots

Screenshot of See customer feedback at a glance; responsive for mobileScreenshot of Customer trends and saved feedback from different customer segmentsScreenshot of Gather feedback online or via SMSScreenshot of Gather feedback with just one click in via email

Delighted by Qualtrics Video

Andy Dunn, CEO Bonobos, reveals how Delighted gives Bonobos direct access to customer feedback.

Delighted by Qualtrics Competitors

  • AskNicely
  • promoter.io
  • Excel spreadsheet/manual processes

Delighted by Qualtrics Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesAvailable globally
Supported LanguagesFrench, Italian, German, Portuguese (Delighted supports 40 languages)

Delighted by Qualtrics Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)55%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)5%
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Comparisons

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Reviews and Ratings

(14)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Convenient self-categorization: Users appreciate that Delighted allows customers to easily categorize the reasons for their happiness or unhappiness, making it easier for the support team to address any potential issues. This feature has been praised by multiple reviewers.

User-friendly drag and drop interface: The drag and drop interface of Delighted is highly praised for being user-friendly and easy to use. This is in contrast to previous survey tools like Google Surveys, which had a horrible interface that made it time-consuming to design and deploy surveys. Many users have expressed their satisfaction with this intuitive feature.

Intuitiveness for NPS surveys: The intuitiveness of Delighted's platform is highly valued, especially in terms of NPS surveys. Users find it easy to demo surveys to stakeholders and filter metrics to analyze responses and delete test responses if needed. This standout feature has received positive feedback from several reviewers.

Difficult to snapshot clear picture in reporting: Several users have found it difficult to capture a clear picture in the reporting section due to previous edits sitting in the way, as mentioned by multiple reviewers. This has hindered their ability to obtain accurate and comprehensive insights from the reports.

Occasional downtime reflects poorly on businesses: Users have experienced occasional downtime with the platform, which has had a negative impact on their businesses. This interruption in service not only disrupts their operations but also reflects poorly on their reputation.

Customizing web survey display is not user-friendly: Users have expressed that customizing where web surveys are displayed within the app is not easy to manage. They have faced challenges in adjusting and configuring the placement of surveys, indicating a need for more intuitive and user-friendly customization options.

Users have provided several recommendations for Delighted based on their experiences with the platform.

  1. Many users highly recommend Delighted for its simplicity and ease of use. They find it to be a great tool, especially for small businesses or those who are new to tracking Net Promoter Score (NPS) or Customer Satisfaction (CSAT) scores. Users appreciate the simple user dashboard and interface that allows them to focus on what matters without unnecessary features.

  2. The support team at Delighted has received excellent feedback from users. Many users highly praise the support team for their responsiveness and helpfulness. They recommend taking advantage of Delighted's customer success team and suggest seeking help whenever needed.

  3. Users often recommend leveraging the integration capabilities of Delighted, particularly with tools like Zapier. By using Zapier, users can add flexibility to their surveys by connecting them with other applications or automating certain tasks. This integration can enhance the functionality and usefulness of Delighted for users.

Overall, users suggest considering Delighted if you have a small product or customer base and do not need advanced analytics yet. They appreciate the continuous innovation by Delighted in terms of colorful surveys and an easy-to-navigate dashboard. Additionally, users suggest starting with email surveys and gradually exploring other features as they get comfortable with the platform.

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