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VerticalResponse

VerticalResponse

Overview

What is VerticalResponse?

VerticalResponse is an email campaign management software and services platform from Deluxe. In addition to providing email marketing tools, VerticalResponse offers fully managed email marketing services from campaign launch and management to reporting and analysis.

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Recent Reviews

TrustRadius Insights

Vertical Response has been the go-to solution for email marketing for over 7 years, catering to a wide range of users, including …
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Works well

10 out of 10
February 05, 2020
Incentivized
I use Vertical Response as my bulk email program. I probably use it about once per month. When I am sending out surveys to my database, I …
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Popular Features

View all 20 features
  • Dashboards (9)
    10.0
    100%
  • Standard reports (9)
    10.0
    100%
  • Email deliverability reporting (8)
    10.0
    100%
  • List management (8)
    10.0
    100%

Reviewer Pros & Cons

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Pricing

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Basic

$11.00

Cloud
per month

Pro

$16.00

Cloud
per month

Pro Plus

$196.00

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $9 per month
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

9.9
Avg 8.2

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

10
Avg 7.9

Pre-Send Testing

This set of features allows marketers to test out and preview various elements of their emails before sending out email campaigns. URL validation, inbox display, and email review are some of the activities included in pre-send testing.

10
Avg 8.5
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Product Details

What is VerticalResponse?

VerticalResponse is a full-service email marketing platform from Deluxe. In addition to providing email marketing tools, VerticalResponse offers fully managed email marketing services from campaign launch and management to reporting and analysis.

Key Features

Easy-to-use editor â–  Automated follow-up emails â–  Autoresponders & email series
Advanced reporting â–  Landing page builder â–  A/B testing
Test kits â–  Surveys â–  Pop-ups
Codeless integrations â–  Form builders â–  Custom-branded emails
Contact management â–  HTML editor â–  Scheduling
Publish-to-web â–  Preference center for contacts â–  Email deliverability

VerticalResponse Integrations

VerticalResponse Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

VerticalResponse is an email campaign management software and services platform from Deluxe. In addition to providing email marketing tools, VerticalResponse offers fully managed email marketing services from campaign launch and management to reporting and analysis.

VerticalResponse starts at $9.

Mapp Digital, Bronto Marketing Platform (discontinued), and Constant Contact are common alternatives for VerticalResponse.

Reviewers rate WYSIWYG email editor and Dynamic content and Ability to test dynamic content highest, with a score of 10.

The most common users of VerticalResponse are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(61)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Vertical Response has been the go-to solution for email marketing for over 7 years, catering to a wide range of users, including businesses, non-profit organizations, and educational institutions. Users have praised the platform for its cost efficiency and user-friendly interface, accommodating even those with limited coding experience. It has proven to be a valuable tool for stretching the marketing budget of charities, where every dollar counts. With Vertical Response Non-Profit program, organizations have been able to effectively communicate with their supporters and reach a larger audience without incurring significant costs.

One of the primary use cases of Vertical Response is sending out mass emails to segmented lists. Users have utilized this feature to tailor their communication according to specific target audiences or campaigns. For instance, during election season, Vertical Response was invaluable in sending mass emails to campaign supporters on an extremely tight budget. Additionally, it has been extensively used as a bulk email program by businesses and educational institutions alike, facilitating the dissemination of surveys, newsletters, and e-blasts to their databases.

Moreover, Vertical Response has addressed the needs of users across multiple customer channels. In higher education settings, where Salesforce fell short in sending mixed audience emails encompassing students and external partners, Vertical Response has filled the void. Furthermore, it offers a centralized data system for managing bounced contacts, mailable contacts, and unsubscribed recipients while allowing users to send emergency e-blasts promptly.

Overall, Vertical Response has proven to be a reliable platform that caters to various industries and organizations with different communication requirements. Its affordability, ease of use, and versatility make it a valuable asset for any entity looking to streamline their email marketing efforts.

Attribute Ratings

Reviews

(1-25 of 28)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Utilizing VerticalResponse has strengthened our content marketing efforts. By leveraging their insights and tools, we've been able to create more engaging and effective email campaigns, positively influencing our conversion rates and customer engagement
  • The synergy between VerticalResponse, SEO, and paid search campaigns has been beneficial. We have used their insights to align our email marketing strategies with our overall digital marketing efforts, leading to more cohesive and effective campaigns
Genie Forkner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Super reliable! I've never had to worry that my content or lists would mysteriously disappear.
  • Saves me a ton of time!
  • It an incredible resource for me to confidently offer clients.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • We were able to blast out promotions our company was having to customers which created an increase in business.
  • By blasting out any service issues, it keeps our customers informed so that they are not wondering what is going on.
  • Allows us to store unsubscribed emails so that we are not constantly pestering people who do not want to be emailed.
Maggie Karl | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • Vertical Response enabled us to communicate regularly with our constituents
  • It was fairly easy to coordinate our contacts in Vertical Response and our donor database
  • Vertical Response was more time consuming and emails looked less polished when made by an inexperienced graphic designer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • This software is an invaluable tool for us. Because it is a cloud application, I am able to have work on projects from home.
  • Additionally, this is a wonderful tool to track ROI with some of our newer campaigns. It has been a great resource in helping us determine which programs are effective vs ineffective, what programs to run and what programs to cut.
Billy Woody | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • It has been great overall, it has allowed us to quickly send out deals in response to ongoing scenarios.
  • It has allowed us to create a loyal following and helps boost our social network presence.
  • It also helps with sales as we can data mine for types of clients such as teachers or coaches.
Barbara Gross | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • This program got me major brownie points with my bosses! Able to gather information much more efficiently and report clearly.
  • Able to link with college software to automate surveys - HUGE timesaver (and paper, no more mailing of surveys).
December 16, 2013

Easy for a Novice!

Kerry Flory | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • We are not a huge agency, so e-mail management is fairly new to us. We've been able to target specific donors, clients, funders, volunteers, by using Vertical Response's multiple and easy-to-use list system. While this may be common across many e-mail management systems, it doesn't take us multiple clicks to get to a list to manage it.
  • We have been able to make some assumptions based on the reporting features about what people have clicked on and jumped to our site from, and have also been able to see what time of day is best to send mailings and which mailings (longer/shorter) are more thoroughly read.
Score 7 out of 10
Vetted Review
Verified User
  • The email tracking of how many people actually clicked on links and opened the email was an eye opener. This brought the realization that we were spending too much on design of the links associated with the email. Not worth spending that much when the click through was so low.
Richard Wagner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Quicker turnaround time in launching messages- our marketing teams can execute messages in a much shorter timeframe (the same day even in some cases) then working with 3rd party companies because of the ease of use of the prodcut.
  • We can pull clicks and responses back to integrate with our other systems to see how specific messages drive response, something not easy to do when sent externally
  • Reduced cost compared to working with 3rd parties.
Aubrey Blankenship | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
  • VR gave us a better picture of who was opening our emails and what caught their attention.
  • We were able to determine what topics and headlines got the highest response and were able to craft future messaging that was more effective.
  • It helped us manage our unsubscribes in an easy and timely manner.
Holly Kile | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • We've been able to determine exactly how effective our email messages have been by being able to track specific metrics with each broadcast.
  • Our metrics showed us exactly which customers were interested in specific topics so we could market to (and sell) them more effectively.
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