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Demandforce

Demandforce

Overview

What is Demandforce?

Demandforce is a solution available to the medical, veterinarian, lifestyle and automotive industries. Demandforce offers a variety of communication and office workflow solutions from appointment reminders and two-way text to marketing solutions like email campaign templates and online reputation management…

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Learn from top reviewers

Demandforce - Demanding Replies

Rating: 3 out of 10
April 1, 2021
IncentivizedVetted ReviewVerified User
We are currently using Demandforce to reach out to existing and past customers to either remind them of needed service or to solicit referrals and/or reviews. We lean it on it...
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Verified user
Director
Demandforce3 years of experience

We love Demandforce for Appointment Management

Rating: 8 out of 10
December 27, 2018
IncentivizedVetted ReviewVerified User
We use Demandforce for appointment management and electronic patient communication. It is used throughout our entire organization, from our front desk staff to our marketing s...
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Sara Barrett
Director - Marketing
Marketing Director
Silk Touch Medical Aesthetics
Demandforce5 years of experience

Try it out, you'll be happy you did.

Rating: 10 out of 10
June 23, 2017
IncentivizedVetted ReviewVerified User
It's a great service. I highly recommend it. It helps streamline lead generation. If you're thinking about using it give the demo a try. Their staff is extremely knowledgeable...
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Jason McElweenie
Manager - Marketing
Digital Marketing
Luminess Air
Demandforce2 years of experience

Plus & Delta

Rating: 6 out of 10
September 30, 2015
IncentivizedVetted ReviewVerified User
Demandforce is used to confirm upcoming appointments; allow patients to request appointments online; allow patients to write reviews about their experience during their appoin...
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Arielle Calugay
Administrative Assistant - Customer Service
Patient Relations & Optometrist's Assistant
UrbanKick
Demandforce2 years of experience

Demand Force works great for small business

Rating: 9 out of 10
December 9, 2014
Vetted Review
We use it as a service for our small business clients. We primarily use the text reminder service and product marketing.
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Curt Johnson
Partner - Marketing
Owner and President
BlueFire Marketing
Demandforce1 year of experience
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Pricing

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Demandforce

Demandforce

N/A
Unavailable

What is Demandforce?

Demandforce is a solution available to the medical, veterinarian, lifestyle and automotive industries. Demandforce offers a variety of communication and office workflow solutions from appointment reminders and two-way text to marketing solutions like email campaign templates and online reputation…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

4 people also want pricing

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Product Demos

Christy Conway Interviews April Aryuyo from Demandforce

YouTube

Julie Interviews Demandforce

YouTube

Demandforce Demo - Live at the ODA 2011

YouTube
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Product Details

What is Demandforce?

Demandforce is a solution available to the medical, veterinarian, lifestyle and automotive industries. Demandforce offers a variety of communication and office workflow solutions from appointment reminders and two-way text to marketing solutions like email campaign templates and online reputation management tools. Demandforce helps attract, retain, and grow a customer base.

Demandforce Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Opportunity management

Marketing Automation Features

  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

Security Features

  • Supported: Single sign-on capability

Platform Features

  • Supported: Mobile access

Demandforce Screenshots

Screenshot of Demandforce's email campaign studio solution to communicate with customers via email marketing with unique and customizable templates.Screenshot of Demandforce's phone solution to communicate with customers.Screenshot of Demandforce's mobile app to manage the business while on the go.Screenshot of Demandforce's online booking solution allows customers to book without having to communicate directly with the front office.Screenshot of Demandforce's appointment reminder solution made to increase workflow and reduce no shows.Screenshot of Demandforce's online reputation management tools made to help gain new customers.Screenshot of Demandforce's two way text solution made to increase the speed and ease of communication with customers.

Demandforce Video

Demandforce, a growth solution for businesses.

Demandforce Integrations

Demandforce Competitors

Demandforce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Demandforce Downloadables

Frequently Asked Questions

Tebra Practice Marketing, Tebra Billing & Payments, and Tebra Patient Experience are common alternatives for Demandforce.

Reviewers rate Email marketing highest, with a score of 9.

The most common users of Demandforce are from Small Businesses (1-50 employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-2 of 2)

Best Little Place to Catch a Whole Lot of Awesome Reviews

Rating: 8 out of 10
Incentivized
September 29, 2015
Verified User
Professional in Marketing
Retail Company, 11-50 employees
Vetted Review
Verified User
Demandforce
2 years of experience
Use Cases and Deployment Scope
We use Demandforce to confirm appointments and encourage reviews of our Salon and Spa. It helps us to maintain quality of our services and customer service experience and has played a key role in keeping us among the top for positive reviews in our industry and our area. Additionally, it has vastly improved our client appointment retention and organization.
Pros
  • Reviews
  • Appointment Confirmation
  • Client Retention
Cons
  • Flexibility in Design!
  • Overall Look & Feel of Templates (look at what Squarespace is doing, it is possible!)
  • Usability (it's a bit clunky)
Likelihood to Recommend
It's not something we use for online booking. If Demandforce were to improve the software, we might consider moving from Mindbody Online - it sure would be nice to have everything in one platform.
Return on Investment
  • Increased employee efficiency (fewer calls to the front desk!)
  • Better Customer Service (easier appointment confirmation and reminders)
  • NEW Customers (All kinds of positive reviews pushed to the web)
Alternatives Considered
We have evaluated other products but none have had the reviews capability that Demandforce does.
Users and Roles
4
Marketing & Management
Support Headcount Required
4
Some computer and design skills. Communication skills.
Business Processes Supported
  • Reviews
  • Appointment Confirmation
  • Client Retention
Future Planned Uses
  • Online Booking (if it's improved)
  • Social Media (if it's improved)
Likelihood to Renew
9
We are constantly being contacted by comparable organizations. If Mindbody Online integrated a feature like Demandforce, we'd move over there to keep everything in one platform.

Plus & Delta

Rating: 6 out of 10
Incentivized
September 30, 2015
AC
Arielle Calugay
Patient Relations & Optometrist's Assistant
UrbanKick (Hospital & Health Care, 11-50 employees)
Vetted Review
Verified User
Demandforce
2 years of experience
Use Cases and Deployment Scope
Demandforce is used to confirm upcoming appointments; allow patients to request appointments online; allow patients to write reviews about their experience during their appointment, and send email reminders to patients who haven't had an exam in over a year, etc. Demandforce is used by the patient relations team who schedule appointments.
Pros
  • Aesthetics has been updated in last few months for organization and is easier to see: colors, grid lines on front page, and font style.
  • Allowing our office to include specific items in reminder appointment emails allows personalization to make confirming appointments easier.
  • Allowing patients to write reviews allows us to know what the office is doing well and what we can improve on.
Cons
  • More communication when updates are made to website and what changes have been made and why.
  • More personalization to cater to the needs of a business.
  • Reviews [should] be posted on business website or connect to Yelp account.
Likelihood to Recommend

How heavily does your business rely on the internet to schedule appointments/communicate with patients?

What programs/systems does your business use and is it compatible with Demandforce?

Is the IT at your business knowledgeable about Demandforce?

Appropriate to recommend Demandforce at mixers with other optometry offices.

Demandforce Feature Ratings
Sales Force Automation
N/A
N/A
Customer Service & Support (3)
60%
6.0
Case management
60%
6.0
Call center management
60%
6.0
Help desk management
60%
6.0
Marketing Automation
N/A
N/A
CRM Project Management
N/A
N/A
CRM Reporting & Analytics
N/A
N/A
Customization (3)
10%
1.0
Custom fields
10%
1.0
Custom objects
10%
1.0
Scripting environment
10%
1.0
Security
N/A
N/A
Social CRM
N/A
N/A
Integrations with 3rd-party Software
N/A
N/A
Platform (1)
30%
3.0
Mobile access
30%
3.0
Return on Investment
  • Patients requesting an exam confuses them that they are actually scheduled for an exam (Negative)
  • Increased # of patients scheduled due to accessibility online to request for appointments (Positive)
  • Patients confirming appointments after being sent an email reminder by Demandforce is difficult to track when we receive the confirmation as an email because sometimes the email address is completely different from the patient's first and last time and thus requires more time and energy to look up who confirmed the appointment (Negative)
Alternatives Considered
  • 4Patient Care
This office has used Demandforce for more than 3 years and the switch to another product would require time and money, however I personally think 4PatientCare has more options and personalization to increase efficiency and revenue for the office.
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