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DemandTools

DemandTools

Overview

What is DemandTools?

DemandTools for AppExchange is a data quality toolset for Salesforce.com CRM centric customers. The product comprises 11 individual modules to control, standardize, verify, deduplicate, import and manipulate Salesforce and/or Force.com data.

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Recent Reviews

TrustRadius Insights

Users have reported that DemandTools is their go-to solution for advanced data transformation and ID reporting in Salesforce. It is highly …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is DemandTools?

DemandTools for AppExchange is a data quality toolset for Salesforce.com CRM centric customers. The product comprises 11 individual modules to control, standardize, verify, deduplicate, import and manipulate Salesforce and/or Force.com data.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.validity.com/demandtools/pr…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Cloudingo?

Cloudingo - a cloud-based SaaS, connects to salesforce.com and allows system administrators to scan their entire database for similar or duplicate records. Cloudingo was launched in late 2011. It is well known for its ease-of-use and rich user experience.

What is Dataloader.io?

Dataloader.io delivers a cloud based solution to import and export information from Salesforce.

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Product Demos

DemandTools Demo

YouTube

DemandTools from CRMFusion

YouTube
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Product Details

What is DemandTools?

DemandTools is a data quality platform that aims to ensure data remains a valuable asset.

DemandTools helps users manage CRM data in minutes, not months, so that they have accurate, report-ready data that can be trusted, enabling users to market, sell, and support more effectively.

By fixing common data problems, automating data quality routines, and working within specific processes and customizations, DemandTools is designed to give stakeholders reliable data and insights, encourages CRM end-user adoption, and provide cleaner data with less effort.

DemandTools has 13 modules to make it a versatile and adaptive data quality solution for CRM.

Data Quality Assessment
Understand how strong or weak data is and know where to focus remediation efforts.
Module: Assess
Duplicate Management
Detect, eliminate, and prevent duplicate records from misleading sales and marketing teams and causing friction in the customer journey.
Modules: Dedupe, Convert, DupeBlocker, PeopleImport, Match
Data Migration Management
Maintain data integrity while moving data into and out of Salesforce.
Modules: Import, Export, Delete, PeopleImport, Match
Standardization, mass modification, and business insights
Apply record changes en masse and standardize data to get trustworthy insights in every report.
Modules: Modify, Tune, Reassign
Email Verification
Verify email addresses in CRM to keep communication flowing with customers.
Module: Verify

DemandTools Features

  • Supported: Data Quality Assessment
  • Supported: Duplicate Management
  • Supported: Data Migration Management
  • Supported: Data Standardization and Mass Modification
  • Supported: Record Ownership Management
  • Supported: Mass Lead Conversion
  • Supported: Email Verification

DemandTools Screenshots

Screenshot of DemandTools Home ScreenScreenshot of Modify FormulaScreenshot of Data Quality Automation

DemandTools Video

For more than 20 years, DemandTools has earned a reputation of being the most trusted and dependable set of tools for Salesforce data managers. In fact, it's ranked by G2 Crowd as the #1 data tool based on market presence and satisfaction–and 94% of our reviews are 4 or 5 sta...
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DemandTools Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

DemandTools Downloadables

Frequently Asked Questions

DemandTools for AppExchange is a data quality toolset for Salesforce.com CRM centric customers. The product comprises 11 individual modules to control, standardize, verify, deduplicate, import and manipulate Salesforce and/or Force.com data.

Cloudingo and Experian Address Validation are common alternatives for DemandTools.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of DemandTools are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(160)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have reported that DemandTools is their go-to solution for advanced data transformation and ID reporting in Salesforce. It is highly regarded for its ability to efficiently clean up Salesforce data, preventing the accumulation of junk data in the system. While it may require some initial research to learn how to utilize all its features correctly, DemandTools proves to be a powerful tool for cleaning up messy Salesforce databases.

DemandTools allows users to manipulate large volumes of data quickly and easily, enabling them to save scenarios for different departments and teams. This makes it an invaluable tool for various tasks such as imports, data cleanup, field updates, and targeted marketing data updates. Users rely on DemandTools for managing duplicates on accounts and contacts, converting leads, updating account and contact information, and efficiently transferring data between team members.

One significant advantage of DemandTools is its ability to enable operations teams to make large-scale changes to Salesforce in real-time, creating a more agile company environment. The tool excels at locating and merging duplicate records within Salesforce, as well as updating batches of records simultaneously. Additionally, DemandTools empowers users to format data in Salesforce for intelligent call routing and enhance data for sales and customer success teams.

Administrators find DemandTools indispensable for performing database updates, de-duping scripts, and utilizing scheduled batch functionality. It is leveraged by various departments like Technology and Admissions to effectively de-dupe contacts, accounts, and opportunities. The flexibility of DemandTools with its powerful filtering options plays a crucial role in removing duplicates, ensuring complete records, and facilitating mass movement of data. Overall, users appreciate the power of DemandTools in improving data quality within Salesforce databases.

Powerful and straightforward tool for data maintenance: Users have found DemandTools to be a powerful and straightforward tool for their data maintenance needs. Many reviewers stated that it provides solutions for all their data maintenance requirements, making it an invaluable tool that saves them hours of valuable time on a daily basis.

Customizable scenarios and queries for efficient duplicate search: The ability to fully customize scenarios and queries in DemandTools has been highly appreciated by users. This feature allows them to search for potential duplicates more efficiently, resulting in a streamlined process. Some users mentioned the helpfulness of being able to define the data they want to keep on the resulting record after merging duplicates.

Find/Report IDs feature for easy data searching: Users have praised the Find/Report IDs feature in DemandTools, which has made searching for specific data much easier and saved them significant time. They have also found this feature invaluable when cross-checking external data with internal data.

Confusing and Non-Intuitive User Interface: Some users have expressed frustration with the confusing and non-intuitive user interface of DemandTools, making it difficult to navigate through the modules and perform tasks efficiently. Multiple reviewers have mentioned a learning curve associated with using the software.

Lack of MAC Support and Sub-par Dynamics Integration: Users have expressed dissatisfaction with the lack of support for MAC operating systems and find the user interface complex and difficult to navigate. Additionally, they mention that the software's support for Dynamics is sub-par, leading to a lack of strong relationship with the support team.

Outdated User Interface and Limited Flexibility in Tune Results: Several users find DemandTools' user interface outdated and in need of a refresh. They also desire more flexibility in displaying Tune results, suggesting that improvements should be made in these areas for a better user experience.

Users commonly recommend the following for BeanFlumper:

  1. Utilize the free version: Many users suggest using the free version of BeanFlumper as it provides most of the necessary features without requiring a purchase.

  2. Run the software on your own system: Users advise against using the cloud version of BeanFlumper due to potential lagging issues. They recommend installing and running the software on your own system for a smoother experience.

  3. Consider purchasing for larger businesses: Some users believe that BeanFlumper is more suitable and valuable for larger companies with over 500 employees. They suggest considering a purchase if your business falls into this category, as it may better meet the specific needs of larger organizations.

These recommendations aim to help users make informed decisions about utilizing the free version, avoiding potential lag issues, and determining whether BeanFlumper is suitable for their company size.

Attribute Ratings

Reviews

(26-50 of 117)
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Tina Blankenship | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
DemandTools is well suited for your needs in these areas:
1. Finding IDs or other fields that are missing on a list of leads you have.
2. Deduping.
3. Pulling data that you need to bulk update, without having to export that data.
4. Reassigning leads, contacts and accounts.
5. Importing new leads or matching to existing and the ability to add them to a campaign in one click.
November 20, 2020

Happy overall

Score 7 out of 10
Vetted Review
Verified User
Incentivized
If you need to upload more than a list of a dozen or so contacts or update more than a few dozen records it's appropriate. If you're unsure about the integrity of the data you're changing en masse it's less appropriate.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
DemandTools is best suited for merging and auto converting duplicate Accounts, Contacts, Leads. Accounts/Contacts/Leads use native Salesforce merging functionality, and DemandTools takes advantage of that for processing.

DemandTools can handle custom objects, but there is no standard Salesforce merge for custom objects. This allows for a bit more of a manual approach to "de-duping" these records, as DemandTools handles all of the processing.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
DemandTools is great for large imports or updates to data in our CRM. I would not recommend it to somebody without training them first on what they'd like to accomplish, as I don't feel like I have really grasped the extent of it's capabilities even after 3 years of using the platform. One can become confused about making the right selections every so often in the processing steps, and it's easier to fall back into using saved scenarios that others have created.

With that said, if your data import or update need is relatively straightforward, there's no more efficient way to accomplish your task than with DemandTools.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
If you have large volumes of complex data, DemandTools is definitely a must-have. If you can accomplish what you need to just using tools like DataLoader, you can stay with that. The moment you have a need to deduplicate your data, this is where DemandTools really shines because the dedupe utilities are very easy to use and configure.
Brian Degon | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
With a few small exceptions, DemandTools does everything that Apex Data Loader and Workbench do for uploading and updating records and does it with an easier-to-learn, feature-rich, guided interface. (And no annoying package installs like the Apex loader.) It doesn't handle querying of deleted records (at least that I am aware of), though it's the only tool I use for batch restoring of RecordIDs if you have them archived or if you query them from Apex Data Loader. I don't use the duplicate management features personally, but our organization uses them extensively on a daily basis.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Demand Tools to import, export, and update data for our Salesforce instance. I use this in place of the Salesforce Dataloader, as it is much easier to use, quicker, and has more functionality. It is an extra cost, but it's worth it from a time savings perspective. If you find your company manipulating data quite a bit in Salesforce, then the tool is a great investment. If not, it may not be worth the added cost.
Poornima Soni | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • I can give it a 10/10 as it helped on a project for our organization and so many dependencies to run (automated fields) who have subscribed.
  • People Import/DemandTools, at many points, saved our time for many things like campaign/leads/contacts/accounts or any confidential data.
  • We run DemandTools to find data form on our existing database which contains tons of data and helps us to solve our list pull, upload issue in minutes.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
For our team, DemandTools is well suited for mass updating records with the same information. We use it to update our member file with mailings, outreach, and thank-you gift fulfillment. Another scenario is for identifying and merging duplicate contacts en mass. We have used it to clean up member accounts by easily identifying duplicates and allowing us to select the records we want to merge. DemandTools then merges those records in seconds.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
The tool is absolutely sufficient for accomplishing data manipulation tasks. I can't think of an example of a task I wanted to but could not execute within Demand =Tools. However, due to some of the issues with UI and the need for a VM to use the tool, I am incredibly hesitant to roll this out to other users. As a result, until there is a large need for someone to operate with their own license, all work is funneled through me. This is less than preferable, but I ran into so many issues with our Marketing Ops person when getting him set up with the tool that I'm wary to do it again.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Although Salesforce has a mass delete option, the types of records you can delete are limited and the interface is a bit too simple. DemandTools gives you a lot more power over this process. You can even save your filter as a scenario so you don't have to recreate the query every time. It's basically an Admin tool that should be included with Salesforce.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Merging new data with existing data. We have quite a few multi-select picklist fields in our Salesforce instance that need to be updated regularly. Being able to merge new data with existing data is extremely helpful. In fact, I just recommended Demand Tools to another user yesterday for this reason!
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I definitely would recommend it for uses like ours. I also feel there are several other capabilities we don't currently use but would be helpful to some of my peers at other companies. The price is the reason for the 9 vs 10. I'd like to see the price based on tools used vs all or nothing pricing.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use this product extensively. It has helped us improve our data integrity and simplifies mass changes and uploads. The only reason they received a nine from me is because I never give 0 or 10s! It is highly intuitive and they provide amazing access to tutorials and support. I would struggle to stay on top of some of the Salesforce admin duties without this tool.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Implementing or managing Salesforce, in particular in smaller teams. I think it would work well for an implementation partner, large teams, or small but I can only speak from experience with smaller teams. It was recommended by an implementation partner that said they use it for all of their implementations when loading in data.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Any time we need to update a large amount of data in an automated fashion, DemandTools is the tool we always turn to. Even for smaller data update jobs, it's often easier to just fire up DemandTools and write a quick job than to ask someone else to do the data changes manually. It gets the updates done in a fast manner, you can see the results before you commit to them, and testing for accuracy and success is easy.

One such example is when we have offered students who have not responded to their offer by the deadline, we will use DemandTools to update those individuals all at once to a different code. What is fantastic is that we can also save the job, so we can routinely run the same job on a daily or weekly basis without having to re-write it every single time.
July 02, 2020

A Game Changer!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
DemandTools is great for cleaning Salesforce data by checking for duplicate records and verify addresses with the postal system so our mailers actually make it to their destinations. It's a critical function for importing information into our Salesforce association management system (AMS). It makes going through large data sets a breeze.
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