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DialogTech is a versatile call tracking, recording, and analytics software that has been utilized by a wide range of clients across …
Overview
What is DialogTech?
DialogTech (formerly ifbyphone) offers call tracking, marketing attribution for calls, and other call analytics. Features include call attribution, call scoring, contextual call routing, call management, and automated voice notifications.
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What is DialogTech?
DialogTech (formerly ifbyphone) offers call tracking, marketing attribution for calls, and other call analytics. Features include call attribution, call scoring, contextual call routing, call management, and automated voice notifications.
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How DNI Works - DialogTech Demo
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Product Details
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What is DialogTech?
DialogTech Integrations
DialogTech Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(8)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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DialogTech is a versatile call tracking, recording, and analytics software that has been utilized by a wide range of clients across different accounts within organizations. Users have found several valuable use cases for this product. They can share insights, reports, and analytical data with their clients to showcase the performance of their marketing efforts and provide valuable insights about their prospects' needs. Additionally, both the Marketing team and the Operations team have found DialogTech to be essential for their respective tasks.
One key benefit of DialogTech is its ability to provide detailed reports on a weekly basis to franchisees and their managers. These reports offer valuable insights into the origin of all calls, allowing users to understand where their calls are coming from digitally and gain a deeper understanding of what happens during those calls. This information is particularly useful in coaching franchisees on enhancing their sales techniques during calls.
Another crucial use case of DialogTech is measuring the return on investment, or ROI, from various online and offline marketing channels. This feature has been particularly valuable for businesses heavily reliant on phone calls for their operations, as it helps them determine which channels drive the most phone calls. Moreover, DialogTech has been an instrumental tool in Coast 2 Coast Cellular's transition from phone-only to digital marketing and phone experience, allowing them to effectively address their need for an Interactive Voice Response system as an add-on for resellers.
DialogTech excels at tracking online efforts that result in offline phone calls, ensuring that these calls are routed to the appropriate agent for a personalized experience. The software enables quick setup of new campaigns or efforts to track new numbers, providing agents with important information about the origin of calls and caller expectations even before the conversation begins. Users from various departments within organizations have praised DialogTech for its ease of use, highly reliable service, and exceptional support team.
Overall, DialogTech proves itself as a powerful tool that not only tracks and records phone calls but also provides valuable insights, facilitates marketing efforts, and enhances customer service by enabling organizations to analyze and optimize their call handling processes.
Detailed and Helpful Tableau Dashboard: Users have expressed that the Tableau dashboard provided by Dashboard Insights is extremely detailed and helpful in showcasing call information to franchisees. Many reviewers appreciate how it allows franchise owners and managers to have a better understanding of their call volume and where the calls are coming from.
Prompt and Helpful Support: The prompt and helpful support provided by the DialogTech Support team has been appreciated by users. They mention that the support team is always willing to assist whenever needed, ensuring a smooth experience for customers.
Useful Weekly Reports: Reviewers find the weekly reports sent out to franchise owners and managers by Dashboard Insights to be useful. These reports provide valuable insights into the sources of incoming calls, giving owners a better look at their call data.
Slow Tableau Report: Some users have mentioned that the Tableau report can be slow at times, possibly due to pulling data from over 2 years ago. This issue affects the user experience and could result in delays when analyzing data.
Complicated Integration: Users have expressed that the integration with their system is fairly complicated compared to other solutions on the market. Simplifying the integration process would greatly improve customer satisfaction.
Clunky Software Usage: Several reviewers have mentioned that they find the software usage a bit clunky and it requires support at times. Enhancing the user interface and streamlining workflows could make it easier for customers to use the software without any complications.
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Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
May 14, 2014
Cell Phone Minute Renewel Using IFBYPHONE.
Score 9 out of 10
Vetted Review
Verified User
Our company Coast 2 Coast Cellular works with lifeline companies around the United States. We have developed an IVR System as an addon that our resellers can purchase for a cost effective way to handle customers allowing them to purchase minutes within our system. Currently this solution is not in use by our company.
- Compared to the other IVR environments out there, IfByPhone is significantly less expensive.
- IfByPhone allows dynamic text to speech based on information you send back from your API.
- IfByPhone's staff was always available to help out with our systems integration.
- I found the integration with our system fairly complicated. Some of the other solutions out there are a good easier to use with their automatic connection to WCF Services. IfByPhone requires gets and posts using a servo which can become tedious.
- For our business it did not work well because we have not used it yet in production. If we use this solution in the future it would save on the labor costs for our reseller tremendously.
If you have the programming resources, IfByPhone is the choice for you. If you do not have an experienced programmer, products like Voxeo would be better suited to your needs, but much more expensive.