Overview
What is Dialpad Ai Contact Center?
Dialpad Ai Contact Center is an inbound or outbound call center platform and solution, that helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Inbound call routing (20)8.888%
- Agent dashboard (19)8.383%
- Outbound response (19)8.282%
- Validate callers (19)7.777%
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Product Details
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What is Dialpad Ai Contact Center?
Dialpad Ai Contact Center is an Ai-powered contact center solution, allowing users to connect with customers across channels from one, intuitive workspace. Dialpad's built-in Ai assistant takes notes, transcribes calls, and surfaces helpful information in real time to help agents resolve customer requests faster.
Dialpad Ai Contact Center Videos
Ai Contact Center uses Dialpad Ai to train agents and improve customer experience. Users can respond to customer service messages across different channels in one workspace.
In this TrustRadius produced video, one of our teammates who has never used Dialpad before goes through an "unboxing" demo.
Dialpad Ai Contact Center Competitors
Dialpad Ai Contact Center Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Dialpad Ai Contact Center Downloadables
Frequently Asked Questions
Dialpad Ai Contact Center is an inbound or outbound call center platform and solution, that helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.
RingCentral Contact Center, 8x8 Contact Center, and Fuze are common alternatives for Dialpad Ai Contact Center.
Reviewers rate Inbound call routing and Call analytics and Historical reporting highest, with a score of 8.8.
The most common users of Dialpad Ai Contact Center are from Mid-sized Companies (51-1,000 employees).