Dialpad Contact Center

Dialpad Contact Center

Score 8.2 out of 10
Dialpad Contact Center

Overview

What is Dialpad Contact Center?

Dialpad Contact Center is an inbound or outbound call center platform and solution, launched by Dialpad in 2018. The solution helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.
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Recent Reviews

Dialpad Review

10 out of 10
April 24, 2022
I've been using Dialpad for my customer service for over a year now, and I have personally found it to be amazing. I am thrilled with how …
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Dialpad

9 out of 10
February 10, 2022
Dialpad is simply our main communication tool for all our inbound and outbound calls. Given its reputation, the usage of Dialpad is …
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Dialpad get an A+

10 out of 10
December 29, 2021
Dialpad [Contact Center] is very user friendly. Being able to transfer incoming calls by searching first or last name saves time. The …
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Dailpad

10 out of 10
August 24, 2021
Dialpad is being used for customer service. I answer inbound calls and answer questions and assist patients with their carbon health …
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Popular Features

View all 22 features
  • Inbound call routing (11)
    9.1
    91%
  • Agent dashboard (10)
    8.6
    86%
  • Outbound response (10)
    8.6
    86%
  • Validate callers (10)
    8.0
    80%

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Dialpad Contact Center, and make your voice heard!

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Pricing

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N/A
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What is Dialpad Contact Center?

Dialpad Contact Center is an inbound or outbound call center platform and solution, launched by Dialpad in 2018. The solution helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Amazon Connect?

Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent…

What is Genesys Cloud CX?

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

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Product Demos

Dialpad Contact Center - A Cloud-Based Call Center Solution with AI
01:19
Dialpad Top Features: Is It a Good Option?
04:02
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Features

Contact Center Software

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

8.2Avg 8.4

Workforce Optimization (WFO)

Tools that allow managers or team leaders to evaluate and track agent performance.

8.6Avg 8.5
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Product Details

What is Dialpad Contact Center?

Dialpad’s Contact Center enables agents to deliver personalized support at scale. With real-time coaching that offers up answers on demand plus native integrations to help desks and ticketing systems, it is designed so agents have a single place to focus, troubleshoot, and resolve.

Dialpad Contact Center Videos

Dialpad Contact Center - A Cloud-Based Call Center Solution with AI
In this TrustRadius produced video, one of our teammates who has never used Dialpad before goes through an "unboxing" demo.

Dialpad Contact Center Competitors

Dialpad Contact Center Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Dialpad Contact Center is an inbound or outbound call center platform and solution, launched by Dialpad in 2018. The solution helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.

RingCentral Contact Center, 8x8 Contact Center, and Fuze are common alternatives for Dialpad Contact Center.

Reviewers rate Call analytics and Historical reporting highest, with a score of 9.3.

The most common users of Dialpad Contact Center are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

 (24)

Attribute Ratings

Reviews

(1-11 of 11)
Companies can't remove reviews or game the system. Here's why
Ryan Mays | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Cost, breadth of services, customer support, flexibility in reporting and analytics, less downtime and more productivity. It has just about everything we need in a contact management software. The call center live dashboard is customizable, the call history is in real time and the stability is exactly what we needed as an organization.
April 24, 2022

Dialpad Review

Score 10 out of 10
Vetted Review
Verified User
I have only used one other product aside from Dialpad Contact Center; it was called "Office@Hand Phone-Ringcentral". It does not compare to Dialpad; it only has the main functionalities of an office phone.
Score 9 out of 10
Vetted Review
Verified User
Dialpad is the evolution of MiCloud, it does everything MiCloud did and then some and it does it better. The level of flexibility and customization provided by Dialpad allowed us to go to the next level in terms of productivity and interconnection, their interface is user-friendly and provides real-time data to aid in decision-making processes.
Mike Monteiro | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Vonage does have much more deeper integration with Salesforce (a ton) but, it is very hard to manager and use and needs dedicated resources to pull it off. It also doesn't have as many easily used features for agents.

Twilio is along the same lines of Vonage, but, offers a lot more, but, also requires developers to build out and maintain.

Fuze, when reviewed in the past, didn't stand up with product features or AI advancement.
Jonatan Serna | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Dialpad contact center share a bunch of feature in just one application, using it in your smartphone, web browser, tablet, or even your smart TV, and yes, technically possible for you to open a web browser on any smart TV and start showing the real-time dashboard to your whole office.
January 07, 2022

Wonderful tool!

Jorge Camilo Insignares Sierra | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
It's better in all ways possible. With Skype, we need to arrange the meeting and just discuss the problems in THAT meeting. With Dialpad, we can just write to each other the needs for that day and solve them immediately. It's a wonderful tool that im gonna keep using.
Justin Giffin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
8x8 was one of the first systems that I used with virtual hosting. The downside of this, you still had to have a physical phone and still have to have a VPN to the office, as they had to have a relay to our location to connect to their servers.
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