Dialpad Contact Center

Dialpad Contact Center

Score 8.2 out of 10
Dialpad Contact Center

Overview

What is Dialpad Contact Center?

Dialpad Contact Center is an inbound or outbound call center platform and solution, launched by Dialpad in 2018. The solution helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.
Read more

Recent Reviews

Dialpad Review

10 out of 10
April 24, 2022
I've been using Dialpad for my customer service for over a year now, and I have personally found it to be amazing. I am thrilled with how …
Continue reading

Dialpad

9 out of 10
February 10, 2022
Dialpad is simply our main communication tool for all our inbound and outbound calls. Given its reputation, the usage of Dialpad is …
Continue reading

Dialpad get an A+

10 out of 10
December 29, 2021
Dialpad [Contact Center] is very user friendly. Being able to transfer incoming calls by searching first or last name saves time. The …
Continue reading

Dailpad

10 out of 10
August 24, 2021
Dialpad is being used for customer service. I answer inbound calls and answer questions and assist patients with their carbon health …
Continue reading
Read all reviews

Popular Features

View all 22 features
  • Inbound call routing (11)
    9.1
    91%
  • Agent dashboard (10)
    8.6
    86%
  • Outbound response (10)
    8.6
    86%
  • Validate callers (10)
    8.0
    80%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Dialpad Contact Center, and make your voice heard!

Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Dialpad Contact Center?

Dialpad Contact Center is an inbound or outbound call center platform and solution, launched by Dialpad in 2018. The solution helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

1 person want pricing too

Alternatives Pricing

What is Amazon Connect?

Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent…

What is Genesys Cloud CX?

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Return to navigation

Product Demos

Dialpad Contact Center - A Cloud-Based Call Center Solution with AI
01:19
Dialpad Top Features: Is It a Good Option?
04:02
Return to navigation

Features

Contact Center Software

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

8.2Avg 8.4

Workforce Optimization (WFO)

Tools that allow managers or team leaders to evaluate and track agent performance.

8.6Avg 8.5
Return to navigation

Product Details

What is Dialpad Contact Center?

Dialpad’s Contact Center enables agents to deliver personalized support at scale. With real-time coaching that offers up answers on demand plus native integrations to help desks and ticketing systems, it is designed so agents have a single place to focus, troubleshoot, and resolve.

Dialpad Contact Center Videos

Dialpad Contact Center - A Cloud-Based Call Center Solution with AI
In this TrustRadius produced video, one of our teammates who has never used Dialpad before goes through an "unboxing" demo.

Dialpad Contact Center Competitors

Dialpad Contact Center Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Dialpad Contact Center is an inbound or outbound call center platform and solution, launched by Dialpad in 2018. The solution helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.

RingCentral Contact Center, 8x8 Contact Center, and Fuze are common alternatives for Dialpad Contact Center.

Reviewers rate Call analytics and Historical reporting highest, with a score of 9.3.

The most common users of Dialpad Contact Center are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

 (24)

Attribute Ratings

Reviews

(1-12 of 12)
Companies can't remove reviews or game the system. Here's why
Ryan Mays | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
From a cost management vs efficiency perspective it just makes sense. It gives managers flexibility in a cloud-based call center environment to remotely manage their team's daily time management and allows easy merge when pulling 3rd parties into existing calls. Dialpad may not make sense to the smaller more traditional call center environments where more time is spent on admin work and less time is spent making/receiving calls. If an individual user is making or receiving less than 20-25 calls per day then cost vs. ROI may not make sense.
April 24, 2022

Dialpad Review

Score 10 out of 10
Vetted Review
Verified User
I am highly likely to recommend Dialpad Contact Center to a colleague. Dialpad provided me and my team with extensive data, which we were able to utilize to make changes in our strategy accordingly, seeing an increase in happy customers. I am also a fan of the transcript provided after the call has been finished, it always helps save time, and at the end of the day, time is money.
Score 9 out of 10
Vetted Review
Verified User
Overall, Dialpad Contact Center has been a great addition to our tools. We’ve been using it for over a year now with little to no issues. Working from home or from anywhere with your mobile is a huge benefit. the transcription of voicemails is fantastic (although it is still a work in progress). The emailing of voicemails is also great.
February 10, 2022

Dialpad

Score 9 out of 10
Vetted Review
Verified User
Very convenient to use - be on the PC or Phone. Did not imagine that a tool like Dialpad will allow you to focus on other things or even make you want to do some errands simply because of how the Dialpad was intelligently designed. Dialpad is strongly recommended it. I heard that there are still a lot of things to discover in Dialpad. Whatever that is, I am excited.
Mike Monteiro | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I think Dialpad Contact Center is a great product, that works extremely well for those that don't need any complex routing (ie dipping into Salesforce to decide where to route the call) or don't have a dedicated team that can work on detailed integrations that some other provides offer. It offers a wide range of options out of the box and extremely reliable. It is also very easy to manager and use, so staff without tech experience feel comfortable managing freeing up time of developers and IT teams
Jonatan Serna | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
If someone is needing an easy but [re]liable platform to communicate with others, to share media, analize statistics, manage and control inbound and outbound calls, with an explicit dashboard, able to show real-time data, traffic, availability of agents, clean face app, responsive design, high compatibility between systems, then Dialpad contact center would be the best choice
January 07, 2022

Wonderful tool!

Jorge Camilo Insignares Sierra | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
It's a wonderful and useful application for companies that not only have a corporate facility but facilities all around the world. It's a way to connect employees to each other. It's less appropriate if you already have a communication tool that is providing you all the benefits but you always can improve.
Justin Giffin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
From years of using different hosted services with Cisco phones, that require either a VPN to the office or another hardwired line for connection and no ability to use your mobile device as a phone, Dialpad answers all of those issues and makes it pretty easy to connect without any delays.
Return to navigation