Dialpad Contact Center

Dialpad Contact Center

Score 8.4 out of 10
Dialpad Contact Center

Overview

What is Dialpad Contact Center?

Dialpad Contact Center is an inbound or outbound call center platform and solution, launched by Dialpad in 2018. The solution helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.
Read more

Recent Reviews

Dialpad Review

10 out of 10
April 24, 2022
I've been using Dialpad for my customer service for over a year now, and I have personally found it to be amazing. I am thrilled with how …
Continue reading

Dialpad

9 out of 10
February 10, 2022
Dialpad is simply our main communication tool for all our inbound and outbound calls. Given its reputation, the usage of Dialpad is …
Continue reading

Dialpad get an A+

10 out of 10
December 29, 2021
Dialpad [Contact Center] is very user friendly. Being able to transfer incoming calls by searching first or last name saves time. The …
Continue reading

Dailpad

10 out of 10
August 24, 2021
Dialpad is being used for customer service. I answer inbound calls and answer questions and assist patients with their carbon health …
Continue reading
Read all reviews

Popular Features

View all 22 features
  • Inbound call routing (11)
    9.0
    90%
  • Agent dashboard (10)
    8.6
    86%
  • Outbound response (10)
    8.6
    86%
  • Validate callers (10)
    8.0
    80%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Dialpad Contact Center, and make your voice heard!

Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Dialpad Contact Center?

Dialpad Contact Center is an inbound or outbound call center platform and solution, launched by Dialpad in 2018. The solution helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

1 person want pricing too

Alternatives Pricing

What is Amazon Connect?

Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent…

What is Genesys Cloud CX?

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Return to navigation

Product Demos

Dialpad Contact Center - A Cloud-Based Call Center Solution with AI
01:19
Dialpad Top Features: Is It a Good Option?
04:02
Return to navigation

Features

Contact Center Software

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

8.2Avg 8.4

Workforce Optimization (WFO)

Tools that allow managers or team leaders to evaluate and track agent performance.

8.6Avg 8.5
Return to navigation

Product Details

What is Dialpad Contact Center?

Dialpad’s Contact Center enables agents to deliver personalized support at scale. With real-time coaching that offers up answers on demand plus native integrations to help desks and ticketing systems, it is designed so agents have a single place to focus, troubleshoot, and resolve.

Dialpad Contact Center Videos

Dialpad Contact Center - A Cloud-Based Call Center Solution with AI
In this TrustRadius produced video, one of our teammates who has never used Dialpad before goes through an "unboxing" demo.

Dialpad Contact Center Competitors

Dialpad Contact Center Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Dialpad Contact Center is an inbound or outbound call center platform and solution, launched by Dialpad in 2018. The solution helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.

RingCentral Contact Center, 8x8 Contact Center, and Fuze are common alternatives for Dialpad Contact Center.

Reviewers rate Call analytics and Historical reporting highest, with a score of 9.3.

The most common users of Dialpad Contact Center are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

 (23)

Attribute Ratings

Reviews

Companies can't remove reviews or game the system. Here's why

No reviews found

Try adjusting your results by removing or modifying your filters.

Return to navigation