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Dialpad Ai Voice

Dialpad Ai Voice
Formerly Dialpad Talk

Overview

What is Dialpad Ai Voice?

Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G…

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Recent Reviews

Talk All day

10 out of 10
March 26, 2024
Incentivized
I use Dialpad every day. It is an amazing application, easy to use and to be connected with clients, the quality of the photo text is very …
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TrustRadius Insights

Dialpad Talk has proven to be a reliable and versatile telephone system, allowing users to make and receive calls from anywhere. Users …
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Two sided sword

7 out of 10
December 29, 2023
Incentivized
I use the Dialpad Ai Voice desktop app as well as the physical phone on my desk. The business problems the Dialpad Ai Voice address is …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Message alerts (39)
    8.5
    85%
  • Call recording (38)
    8.4
    84%
  • High quality audio (41)
    8.3
    83%
  • Voicemail Transcription (40)
    8.0
    80%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

3 videos

User Review: DialPad Talk Rates as Business-Class Tool For Daily User
03:31
User Review: DialPad Talk's Quality Compensates for It's Non-Competitive Pricing
02:35
Work Life Balance Aided by DialPad Talk's Number Shadowing: User Review
04:29
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Pricing

View all pricing

Standard

$20.00

On Premise
per user/per month

Pro

$30.00

On Premise
per user/per month

Enterprise

Contact sales team

On Premise

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

8
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.9
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5
Avg 8.0

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.9
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.1
Avg 8.1

Call Management

Customized phone system settings

8.2
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

8.5
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

8.1
Avg 7.4
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Product Details

What is Dialpad Ai Voice?

Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.

Dialpad Ai Voice Videos

Dialpad Talk
In this TrustRadius produced video, one of our teammates who has never used Dialpad before goes through an "unboxing" demo.

Dialpad Ai Voice Competitors

Dialpad Ai Voice Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationNo

Frequently Asked Questions

RingEX, 8x8 Contact Center, and Fuze are common alternatives for Dialpad Ai Voice.

Reviewers rate Mobile app for Android highest, with a score of 8.6.

The most common users of Dialpad Ai Voice are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(436)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Dialpad Talk has proven to be a reliable and versatile telephone system, allowing users to make and receive calls from anywhere. Users appreciate the seamless integration with Salesforce, which enables them to integrate client records and organize call log history. The software is widely used in various fields of work, serving as the primary form of communication throughout the day. It offers the flexibility of phone calls and texting, as well as the ability to create teams and work at the same pace. Dialpad Talk has been particularly useful for users in remote, rural areas, offering features like text messaging, voice-to-text voicemail, contact import, and multiple phone numbers. Many users highly recommend Dialpad Talk, especially for those who require a separate phone line for remote work, making it invaluable for hybrid work arrangements. Customer service teams rely on Dialpad Talk to keep in touch with customers, providing support through inbound and outbound calls. The visual voicemail feature helps manage calls from different metropolitan areas, allowing users to screen and determine the appropriate recipient. It is widely used in virtual schools for communication with parents and students, offering a well-designed application with useful features like notifications and autoreply. Sales organizations heavily rely on Dialpad Talk for their daily phone communication needs, with seamless integration with Google Workspace and Salesforce. The software has become instrumental in improving communication and collaboration within organizations by allowing for effective customer service and easy communication between teams.

Overall, users have had positive experiences with Dialpad Talk, considering it a reliable solution for their communication needs. While some users may have encountered issues or updates with the software, it has proven to be a valuable tool for tracking call counts, analyzing call outcomes, and reviewing call recordings. Dialpad Talk has been particularly useful during the COVID-19 pandemic by providing reliable phone service and facilitating remote communication for teams. Users are impressed with its reliability, ease of use, and ability to respond to techs in the field through text messages. The software has exceeded expectations in terms of its features, seamless user experience, cloud service, and AI technology for call tracking and keyword searching. It is highly regarded for its ease of use, beginner-friendly interface, and compatibility with various devices and services. Dialpad Talk is used in diverse industries, including law firms, insurance companies, and sales teams, to manage phone systems, track billable hours, and provide top-notch customer service. Key features that customers appreciate include call recording, call transcribing, call routing, and an online reporting dashboard.

Call Quality: Users have consistently stated that the call quality of Dialpad Talk is good. Several reviewers have mentioned that they appreciate the clear audio and reliable connection provided by the product.

Texting Abilities: Many users have appreciated the texting capabilities offered by Dialpad Talk. They find it helpful to be able to contact and call patients while maintaining anonymity, as well as coordinate with multiple contractors through quick notes and messaging function.

Auto Populating Caller ID: The ability of Dialpad Talk to auto populate caller ID has been mentioned positively by a number of users. This feature saves time for users as they don't have to manually input caller information, making their communication more efficient.

Confusing User Interface: Many users have found the user interface of the app to be confusing and difficult to navigate, especially during setup. They have expressed frustration with issues such as content not being brought in from iPhone users and a fixed online help chat dialogue/text box that covers important functions during configuration.

Clunky Call Drops and Connectivity Issues: Some users have experienced occasional clunky call drops and difficulty in connecting when not dialing out normally. They have complained about frequent updates that require tech support assistance and mentioned the lack of admin privileges as a drawback.

Unsatisfactory Support Experience: Users have expressed frustration with the support provided by the app, stating that it is not helpful. They suggested having more exact documentation of conversations and visual representations of data. Additionally, they desired AI prompted responses that offer insight into data or longer trends for better support experience.

Users recommend the software for its ease of use and user-friendly interface. They suggest using the desktop app, as it is highly recommended for small businesses and scalable. The software's analytic features are also praised, with users recommending exploring them. Users find the software easy to integrate with other systems and suggest opting for the version with integrations. However, some users have found the software to be unreliable in its current state.

Many reviewers recommend the software for companies that receive a lot of inbound calls, considering it a great investment. They advise taking overall strategy into account before using the software and suggest it especially if primarily using a cellphone for business calls. The iPhone app is acknowledged as fantastic, but a good internet connection is recommended for calls. The software is seen as a great solution for separating personal and business life, urging users to give it a try.

The software is perceived to have a user-friendly interface and many capabilities, but some users recommend considering other options before deciding on it. While overall feedback is positive, occasional issues have been mentioned. The VoiceAI feature is highly recommended, particularly for text messaging and VoIP calls. Employers are encouraged to use the software for easy communication with employees nationwide, but avoiding predatory companies is suggested.

In summary, users commonly recommend trying the software due to its user-friendly nature and scalability for small businesses. The analytic features and integrations are praised, along with the ability to separate personal and business communications. However, potential reliability issues and alternative options should be considered before fully committing to the software.

Attribute Ratings

Reviews

(1-25 of 266)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it across the entire organization currently, and it is fantastic. Saves us time not having to write notes, and organizes all our call history in an effective way.

It saves time and gives us a record of what was said by who. That is critical when so much customer discovery is happening.
  • Voice intelligence gives you insight into the tones of prospect.
  • Speech coaching while talking (slow down, speed up, etc.)
  • Transcribing calls is critical.
  • I wish there was more seats for the starter package.
  • More integration with Gmail and other tools.
  • Pulling up some background on the caller while calling.
Suited if you have a lot of prospects where you don't have time to write and congregate call notes. This is especially true if you have multiple people making calls and more technical conversations.

Not suited if you are just making a few calls a month. In which case, just write notes yourself and get over it.
October 05, 2020

Great Voip system.

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Dialpad companywide and each department has their own settings. Since the pandemic everyone has been working from home as well.
  • Call flow is easy
  • App is easy to navigate
  • Easy to set your individual settings
  • Admin settings are a bit complicated especially since we have a call queue, hold greeting and fall back message.
  • Scheduling business hours could be easier. I wish we could schedule lunch breaks too.
  • Dialpad support team is always available to help however, their different teams suck as billing teams & porting team may take more than 24 hours to respond to you.
Dialpad is suited for the current pandemic work from home situation. The mobile app is super easy to navigate and is physically appealing.
They should specify that you have to enable HD calling in order for the app to use wifi or data. One of our employees incurred extra charges on her phone bill that we had to reimburse. They should just make it clear, that's all.
Martin Frith, M.Div. RMFT | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I've been using a VOIP phone system for years and wanted to move to the cloud and cut my costs as well. I explored a host of options and Dialpad is top rated. It integrates with my Office 365 online subscription, pulls contacts, recent emails and has an app for my pc and ios. I can move from one device to another seamlessly and the quality is phenomenal.
  • Integrates with Office 365 Online and Google G Suite
  • Switches seamlessly from one device to another
  • Transcribes calls
  • Allows me to call or send a text message
  • Enterprise qualities like music when on hold
  • The ios app could be more robust. currently it does not allow the use to change settings.
The best cloud-based phone system I've discovered. As am entrepreneur and sole proprietor, Dialpad is well suited for consultants and is easily expandable to include an Admin assistant or other colleagues. If you like to wear a headset using your pc or airpods with your phone, dialpad is perfect for your use. Additionally, if you need to switch devices e.g. start a call on your pc and want to switch to your mobile, it is seamless.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Dialpad is being used across the whole organization. It replaced our on-premises landline phone system. We needed a more versatile phone system and Dialpad fit the bill.
  • Onboarding
  • Setup
  • Features
  • The only issue we have had is that once a person is in your voicemail queue there is no way for them to hit 0 and go back to the operator.
Dialpad has been amazing. Our company and ownership team, in the beginning, were dead set against a virtual phone system in the cloud. However, after Covid-19 they realized that we needed to easily allow our employees to work remotely. Dialpad gave our ownership team peace of mind by doing a 2-week test run. Once the decision was made to go with it, Dialpad's support was instrumental in making the process as smooth as possible. The cutover was absolutely FLAWLESS. IT has never had a smoother cutover to such a major part of our business. Huge win for our team.
Score 10 out of 10
Vetted Review
Verified User
Dialpad is being used across the whole company to allow each employee to have the access to a phone for client purposes and have a direct number to them that is associated with our company.
  • Dialpad is very easy to use.
  • Dialpad connects numbers with names, which is nice--as a recruiter you know who's calling you back.
  • It is just like a normal phone with the ability to call and text.
  • Disconnects from accounts
  • Search function could use some updating.
Being that 90%of the world is now working remotely, they are not sitting at a desk with a physical phone sitting there. They are then pressured to use their own device and are not compensated for that data and minutes used. Dialpad has brought that desk phone to their laptop (and mobile devices without using their data and minutes) allowing them to remain available by phone with no extra cost to them! Our company no longer has to add phones to our mobile phone plan and worry about equipment breaking and/or not being returned.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Dialpad organization-wide in every department. While we typically defer to email for internal communications, Dialpad has been a godsend when it comes to outbound communications. The voice over IP-powered service allows us to place calls with a corporate number and receive calls to individual extensions, just like a physical desk phone system.
  • Convenience: Much easier too use an app than a physical desk phone
  • Cross-platform: Available on computer and phone and easily switch calls between
  • Amazing audio quality
  • The VOIP numbers cannot be used to verify accounts for many services, so it would be useful if they could find a workaround.
Dialpad is incredibly useful for any outbound calling efforts. The AI note-taker helps you keep updated on other conversations and allows you to quickly review your previous conversations with the client. Specifically, it marks action items, performs sentiment analysis on key points, and summarizes the call. I would say that it's useful for both internal and external communications and is well suited for any environment where you are using audio calls.
April 08, 2021

Dialpad Review

Steven Boothe | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Dialpad is being used throughout our whole organization, with all staff members having their own personal number, along with multiple department groups. This is our main phone line for interoffice communication, along with communication with both customers and vendors. We are also utilizing Dialpad to sync with our Salesforce system, allowing us to keep track of calls on customer and vendor accounts.
  • Ease of use
  • Works on multiple devices
  • Ability to text or call customers/other employees
  • Salesforce integration
  • Lots of updates, which can disrupt some employees' work
  • Internet-based, which would not work if you have weak internet
  • Errors when answering calls sometimes
Dialpad is well suited for people working from home, businesses with multiple remote offices, employees who like to use multiple devices, and organizations that need Salesforce integration.
Mike Monteiro | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We currently use Dialpad across the whole company, minus a couple of smaller teams that use a different solution. It has helped us solve the work-from-anywhere problem (pre-COVID19), as well as making the different call centers easily managed by the different teams themselves. They can seamlessly update their messaging, change routing options, and add/remove users on their own without involving the support team for help. It also helps the training team spend more time coaching instead of trying to sort through call recordings
  • Call center management updates/edits are very easy and straightforward
  • Coaching centers - Ability to live coach and find usable recordings of calls effortlessly
  • Voicemail drop - Allow agents to make more calls and leave a consistent message for potential clients
  • Analytics can be difficult to interpret at times. You also have to pull two separate reports for call center calls and individual calls.
  • Updates/changes often happen out of the blue with no warning. So it is hard to keep our end users updated/prepared for what is to come
  • Integration with Salesforce exists, but, we would like to be able to do data dips into salesforce to route the calls based on what information it pulls back
Dialpad is great if you just need a dial tone and basic inbound/outbound calling. It also allows for texting, which is very helpful. It is also great for call centers that receive a high volume of calls and are routed based on skills or longest hold time. They have options for hold music, messaging, and callback. Lastly, it is great for sales teams that need to power through calls efficiently and they have a power dialer option that helps load a list of calls that automatically dials out for the agent one after another.

If you were looking to route calls based on information found in your CRM (looking at sales opportunity in Salesforce for example) and have it route based on what it finds, this would not be for you.
August 26, 2020

2 Phones in One

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Dialpad is a great app. They only thing I would change is an easier method of silencing/vibrate text notifications. I love the fact that you can search a group message thread to find a specific topic previously discussed. It’s the easiest way to have a mobile work number and personal number in one phone.
  • Allows me to make calls
  • Allows group messaging
  • Easy ability to text clients
  • Has a great cell phone app
  • Searchable thread discussion
  • Easier access to notification sound options
  • Vibrate only button
  • Inbound Call Ringing only
  • Group message vibrate only
It’s well suited as a work phone. If you don’t have great WiFi the call quality suffers. The computer program is too large.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is used by the Benefits Assistance Program and the Senior Help Line, two call centers at the organization.
  • Easy to handle
  • Clear communication
  • No background or interference during the call
  • The transcript, in Spanish it doesn't work
It is well suited for call centers. We make lots of calls during the day, and Dialpad is easy to use and has transcripts of the calls that are very important for my job.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Dialpad Ai Voice to contact volunteers, parent/guardians, and children to check in and Dialpad makes it easy because they all are busy with work or school so they can return my calls or text messages at any time. Before when we didn't have Dialpad, we had a hard time reaching out to them because they can only reach out to us during work hours. Using Dialpad has improved our productivity on our reports.
  • Text messages
  • phone calls are great
  • can get in touch with clients and volunteers at any time
When we need to contact children that are enrolled in our program, because they are in school and sports, they're hard to get in touch with them, but now they can contact me at anytime
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We currently use Dialpad for all inbound and outbound calls made by Sales, Customer Success, and Support.
  • Easy to use interface on both my laptop and my cell
  • Can transfer calls seamlessly between desktop and cell phone
  • Transcribing VMs save a bunch of time
  • I'd love to see Dialpad match phone numbers to accounts and display some basic company level info
This tool is simple enough for small startups but has all the tools you'll ever need as you scale. If you're worried about having to switch phone systems then go with Dialpad.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
A customer of mine approached me with two major complications they were having: an inability to link calls and calling activity to their CRM, and a lack of mobility for their staff, especially with the work-at-home that was required during 2020.
  • Workforce Mobility
  • Integrations - Easy to setup and use
  • Feature Rich
  • Competitive Pricing
  • Analytics - Numerous tools and options
  • Scale - near infinite users and volume
  • API - excellent API set
  • Analytics
  • Integrations - for non-supported CRM tools
  • Headset integrations
Dialpad's self-onboarding process and Help documentation is top notch. End users are able to get support when they need it, reducing the need for IT support staff to be knowledge centers. This is especially important for small companies.
Joshua Rubin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Accepting live transfer insurance leads calls. A central VoIP system that has strong three-way calling and a strong signal. The support is great. I also really like the AI feature to help with conversations on calls. This addresses the problem of not having a central phone system that we can monitor to work with.
  • Three-way calling
  • Mobile app
  • Call recording
  • Calling recording automated on regular version
  • CRM integration on regular version
  • Faster desktop app response
It suits my needs as an independent agent and I'm sure it would do well for larger organizations as well. If you're getting live transfers and need to have three-way calling, its a really good choice. If you want your incoming calls to be logged and recorded, it works great for that as well.
December 15, 2020

Magic talk: Dialpad

Saahil Simhad Pritam | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Dialpad Talk is used by the entire sales business development team. So far the product is simply fantastic and haven't faced any sort of problems yet. The features are simply awesome and best part is people can get connected throughout the globe with Dialpad Talk.
  • Effective communication via call
  • Super fast Text messaging
  • Confereence calls
  • No restrictions while calling
  • If the country code is automatically taken once the number is dialed.
It is well suited especially when cold calling and less appropriate if text messages are sent. In some countries the dialpad number is shown via other mobile operators so people might get confused.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The firm no longer utilizes traditional telephones; we use only Dialpad.
  • Voices are clear.
  • No static.
  • Easy to make and receive calls.
  • None - no issues [with] calls.
It is well-suited in that we use our computers for all telephone calls, with headphones, which provides hands-free usage. We are able to work while talking.
November 06, 2020

Dialpad...The Way To Go!!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Used to reach our clients. It keeps our personal information safe and allows for easy communication among my colleagues. We use it multiple times a day and the text message aspect makes for an easy, smooth, faster line of communication as well.
  • Protects personal Info
  • Do not disturb Capabilities
  • Text options is another option for communication as well.
  • At times connection issues
  • Voicemail Pit becomes full fast
  • Phone calls sometimes show other numbers
Using it with clients where our personal information is protected keeps it well suited for work. Sometimes numbers we may not know can reach us as it is an actual number that can be reached from any other caller.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it for everyone in our organization. We just moved to a new building and decided not to have desk phones. Dialpad Talk was the solution we used.
  • We like that it has both a voice and video feature in one app
  • Portable across devices
  • I've had difficulty using bluetooth earbuds on my laptop; the app can't always locate them even when they've been connected the whole time
We like that Dialpad Talk has a computer and smartphone app. We can decide how connected we want to be.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is used only by me, as replacement of my mobile phone.
  • I can use my PC to make calls, which is convenient.
  • I can send SMS and MMS messages very easily from my PC.
  • All the calls are synced across all my devices.
  • I can talk anywhere, even if mobile signal is weak.
  • I can easily track voicemails.
  • My contacts are synced with Office365, which is very convenient.
  • It can add call memo option.
Dialpad, through its convenient features, makes it easier to track calls. It's especially suited for people who are in and out of their offices a lot.
As the service relies on internet signal, it's not wise to use it when WiFi signal is not reliable.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Dialpad Talk daily for our marketing team. We chose Dialpad Talk due to the excellent reviews, ease of use, and trial of services. Our company as a whole is using Dialpad Talk. We typically have 11-20 team members throughout the year, and the flexibility to add users. With COVID, we are more remote, meaning the phone system can follow us anywhere, making sales and business continuity seamless. A quality service provider is needed for marketing calls.
  • Quality service
  • Excellent customer service
  • Ease of use with softphone
  • Simple to train team
  • Removing licenses
  • Billing
  • Adding a chat feature
We have used Dialpad Talk longer than any other VOIP provider. Most VOIP providers start out strong and then start to have issues. Dialpad Talk is well suited for our company since we are a marketing company with team members located all over the U.S. Dialpad Talk is user friendly and their tech support is super attentive and willing to help where needed.
January 13, 2021

Dialpad is Fantastic!

Score 10 out of 10
Vetted Review
Verified User
Our entire organization (2 offices) uses Dialpad Talk. It's the sole communication platform we use to reach out to clients, associates, and other firms.
  • Easy to set up and get started. As an administrator, you can personally set up everyone's profile. It's fantastic.
  • Easy to learn to use. We have a very wide range of ages at our law firm and all of our employees enjoy using Dialpad.
  • Works wherever you are! We are always connected. We can work from home or in the office. Our receptionist can transfer a call to someone at their home, as if they were sitting at their desk in the office.
  • We'd love to be able to curate our contacts a little differently, instead of it just having favorites and recent, but this is a very small thing.
I think Dialpad could be used anywhere that a regular phone system is used. If you need to make calls, send text messages, or send a fax, then you should switch to Dialpad because then you can do those things from anywhere. Dialpad was so quick to set up, it's easy to change our settings whenever we need to. It's easy to add new employees and remove old ones. It works exceptionally well.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Dialpad is been used all department, it is used by my organization to provide connectivity with our client by using US number which help for texting and calling ,one thing would be great if there was facility for Sequence text for multiple people at once with their first name ,like automated texting .
  • allows me call from anywhere in USA.
  • allows me send picture to any number
  • it has VI feature which really interesting
  • attachment of PDF file
  • Uploading video on text
  • reply on particular conversation should be like WhatsApp you reply on particular line
Speaking to someone on the call I can have all the records of the conversation which can be useful while making next call to the person and I know from where start and where its ended.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Dialpad Talk is used across our organization, mainly by the office management teams at each office.
  • Mobile app.
  • Sync between devices.
  • Customize settings.
  • Functionality and features.
  • Continued fine-tuning of system functions.
  • Improved elegance of app.
  • More robust contact search/edit functionality.
I use Dialpad every single day and absolutely love it. It’s enabled me to keep my work life separate from my personal life while still enabling me to be connected during work hours and for emergencies. I love using it in tandem with my receptionist, so I can ensure we stay on top of calls/texts/faxes. The system is so incredibly functional that it meets so many of our needs. I love the ability to have use the app on iPhone. It works amazingly well. I can’t think of a reason where Dialpad wouldn’t be appropriate in any workplace as it can be customized to meet any need.
Archie Jack (AJ) | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I am a consultant and I use Dialpad as my work number and work text message number.
  • It is easily used on mobile devices as well as on a traditional VOIP phone.
  • It has a really accurate transcription interface when calls are needed to be documented.
  • Voice conference calling.
  • Video conference calling feature.
For the amount of features and reliability it is at a very reasonable price point.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are currently using Dialpad for our entire company. Because we are a very small business, it gives us the professional answering & call routing system we need, and one that helps callers to self-direct their inquiries. Dialpad allows callers to receive information that our staff would normally have needed to assist them with (such as a fax number, our scheduling website URL, etc.) or routes calls to staff who are tasked with handling inbound inquires (instead of everyone having to deal with these calls). Automating this process allows us to reclaim significant time to deal with other things. It allows for direct-dial extensions for known callers who just need to reach someone and thus don't need to have their calls routed. The auto-response SMS feature for afterhours callers is quite nice as well - we put our scheduling website URL in that message so afterhours callers can schedule time during business hours if they'd like).
  • Dialpad's app is easy to use and helps convert a laptop or desktop PC to a phone
  • The Voice Intelligence (transcription) feature is unique at this price & comes in handy
  • The G-Suite sync allows us to see events, emails & Google Drive shared files while looking at a contact & their call history
  • You can choose what number (e.g. 'main' or 'direct') that you call out or text from
  • Web meeting/conferencing is built-in
  • When ever you plug in a headset (or unplug one) it asks before changing to this mic source
  • You can easily add a 3rd caller to a call when using a computer / softphone
  • Sometimes calls connect with no audio (you can't hear the caller)
  • It would be nice for Dialpad to auto sync new contacts from G-Suite (not requiring manual sync after initial sync)
  • It would be nice if Dialpad had a 'robo-attendant' option where you could type out a greeting and have the attendant read it (instead of having to record your own audio)
For a small business with 10 or fewer employees, I feel Dialpad would be an excellent choice and potentially game changing. This is especially so if this business has no phone system other than individual cell phones or a basic call routing system that only direct calls to these cell phones. Larger businesses that can make the investment in a more traditional telecom setup & hardware (that will have web features, email sync and even an app) may find Dialpad won't meet their needs for the long term. But a small to medium sized modern, mobile or fast moving business that is open to embracing 21st century technology and doing things a little differently will get a lot out of Dialpad - and can save money also by dropping their web conferencing vendor (Zoom, GTM, JoinMe, etc.).
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