Very happy with Dialpad Ai Voice, Highly Recommend
I use it with clients to ensure that communication is private and HIPAA compliant. I like that I can access communication on any device, …
Dialpad Ai VoiceFormerly Dialpad Talk
Starting at $20 per user/per month
View PricingOverview
What is Dialpad Ai Voice?
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G…
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Popular Features
- Message alerts (43)8.585%
- Call recording (42)8.484%
- High quality audio (44)8.484%
- Voicemail Transcription (44)8.181%
Reviewer Pros & Cons
Video Reviews
3 videos
User Review: DialPad Talk Rates as Business-Class Tool For Daily User
03:31
User Review: DialPad Talk's Quality Compensates for It's Non-Competitive Pricing
02:35
Work Life Balance Aided by DialPad Talk's Number Shadowing: User Review
04:29
Pricing
Standard
$20.00
On Premise
per user/per month
Pro
$30.00
On Premise
per user/per month
Enterprise
Contact sales team
On Premise
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Dialpad Ai Voice?
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.
Dialpad Ai Voice Videos
Dialpad Talk
In this TrustRadius produced video, one of our teammates who has never used Dialpad before goes through an "unboxing" demo.
Dialpad Ai Voice Competitors
Dialpad Ai Voice Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
Frequently Asked Questions
Reviewers rate Mobile app for iOS and Mobile app for Android highest, with a score of 8.6.
The most common users of Dialpad Ai Voice are from Small Businesses (1-50 employees).
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Reviews and Ratings
(440)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Dialpad Talk has proven to be a reliable and versatile telephone system, allowing users to make and receive calls from anywhere. Users appreciate the seamless integration with Salesforce, which enables them to integrate client records and organize call log history. The software is widely used in various fields of work, serving as the primary form of communication throughout the day. It offers the flexibility of phone calls and texting, as well as the ability to create teams and work at the same pace. Dialpad Talk has been particularly useful for users in remote, rural areas, offering features like text messaging, voice-to-text voicemail, contact import, and multiple phone numbers. Many users highly recommend Dialpad Talk, especially for those who require a separate phone line for remote work, making it invaluable for hybrid work arrangements. Customer service teams rely on Dialpad Talk to keep in touch with customers, providing support through inbound and outbound calls. The visual voicemail feature helps manage calls from different metropolitan areas, allowing users to screen and determine the appropriate recipient. It is widely used in virtual schools for communication with parents and students, offering a well-designed application with useful features like notifications and autoreply. Sales organizations heavily rely on Dialpad Talk for their daily phone communication needs, with seamless integration with Google Workspace and Salesforce. The software has become instrumental in improving communication and collaboration within organizations by allowing for effective customer service and easy communication between teams.
Overall, users have had positive experiences with Dialpad Talk, considering it a reliable solution for their communication needs. While some users may have encountered issues or updates with the software, it has proven to be a valuable tool for tracking call counts, analyzing call outcomes, and reviewing call recordings. Dialpad Talk has been particularly useful during the COVID-19 pandemic by providing reliable phone service and facilitating remote communication for teams. Users are impressed with its reliability, ease of use, and ability to respond to techs in the field through text messages. The software has exceeded expectations in terms of its features, seamless user experience, cloud service, and AI technology for call tracking and keyword searching. It is highly regarded for its ease of use, beginner-friendly interface, and compatibility with various devices and services. Dialpad Talk is used in diverse industries, including law firms, insurance companies, and sales teams, to manage phone systems, track billable hours, and provide top-notch customer service. Key features that customers appreciate include call recording, call transcribing, call routing, and an online reporting dashboard.
Call Quality: Users have consistently stated that the call quality of Dialpad Talk is good. Several reviewers have mentioned that they appreciate the clear audio and reliable connection provided by the product.
Texting Abilities: Many users have appreciated the texting capabilities offered by Dialpad Talk. They find it helpful to be able to contact and call patients while maintaining anonymity, as well as coordinate with multiple contractors through quick notes and messaging function.
Auto Populating Caller ID: The ability of Dialpad Talk to auto populate caller ID has been mentioned positively by a number of users. This feature saves time for users as they don't have to manually input caller information, making their communication more efficient.
Confusing User Interface: Many users have found the user interface of the app to be confusing and difficult to navigate, especially during setup. They have expressed frustration with issues such as content not being brought in from iPhone users and a fixed online help chat dialogue/text box that covers important functions during configuration.
Clunky Call Drops and Connectivity Issues: Some users have experienced occasional clunky call drops and difficulty in connecting when not dialing out normally. They have complained about frequent updates that require tech support assistance and mentioned the lack of admin privileges as a drawback.
Unsatisfactory Support Experience: Users have expressed frustration with the support provided by the app, stating that it is not helpful. They suggested having more exact documentation of conversations and visual representations of data. Additionally, they desired AI prompted responses that offer insight into data or longer trends for better support experience.
Users recommend the software for its ease of use and user-friendly interface. They suggest using the desktop app, as it is highly recommended for small businesses and scalable. The software's analytic features are also praised, with users recommending exploring them. Users find the software easy to integrate with other systems and suggest opting for the version with integrations. However, some users have found the software to be unreliable in its current state.
Many reviewers recommend the software for companies that receive a lot of inbound calls, considering it a great investment. They advise taking overall strategy into account before using the software and suggest it especially if primarily using a cellphone for business calls. The iPhone app is acknowledged as fantastic, but a good internet connection is recommended for calls. The software is seen as a great solution for separating personal and business life, urging users to give it a try.
The software is perceived to have a user-friendly interface and many capabilities, but some users recommend considering other options before deciding on it. While overall feedback is positive, occasional issues have been mentioned. The VoiceAI feature is highly recommended, particularly for text messaging and VoIP calls. Employers are encouraged to use the software for easy communication with employees nationwide, but avoiding predatory companies is suggested.
In summary, users commonly recommend trying the software due to its user-friendly nature and scalability for small businesses. The analytic features and integrations are praised, along with the ability to separate personal and business communications. However, potential reliability issues and alternative options should be considered before fully committing to the software.
Attribute Ratings
Reviews
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October 05, 2020
Must have if trying to save time on taking notes while in a call
We use it across the entire organization currently, and it is fantastic. Saves us time not having to write notes, and organizes all our call history in an effective way.
It saves time and gives us a record of what was said by who. That is critical when so much customer discovery is happening.
It saves time and gives us a record of what was said by who. That is critical when so much customer discovery is happening.
- Voice intelligence gives you insight into the tones of prospect.
- Speech coaching while talking (slow down, speed up, etc.)
- Transcribing calls is critical.
- I wish there was more seats for the starter package.
- More integration with Gmail and other tools.
- Pulling up some background on the caller while calling.
October 05, 2020
Great Voip system.
We use Dialpad companywide and each department has their own settings. Since the pandemic everyone has been working from home as well.
- Call flow is easy
- App is easy to navigate
- Easy to set your individual settings
- Admin settings are a bit complicated especially since we have a call queue, hold greeting and fall back message.
- Scheduling business hours could be easier. I wish we could schedule lunch breaks too.
- Dialpad support team is always available to help however, their different teams suck as billing teams & porting team may take more than 24 hours to respond to you.
October 27, 2020
Love Dialpad, great cloud phone system
I've been using a VOIP phone system for years and wanted to move to the cloud and cut my costs as well. I explored a host of options and Dialpad is top rated. It integrates with my Office 365 online subscription, pulls contacts, recent emails and has an app for my pc and ios. I can move from one device to another seamlessly and the quality is phenomenal.
- Integrates with Office 365 Online and Google G Suite
- Switches seamlessly from one device to another
- Transcribes calls
- Allows me to call or send a text message
- Enterprise qualities like music when on hold
- The ios app could be more robust. currently it does not allow the use to change settings.
November 04, 2020
Dialpad is the wave of the future
The firm no longer utilizes traditional telephones; we use only Dialpad.
- Voices are clear.
- No static.
- Easy to make and receive calls.
- None - no issues [with] calls.
November 06, 2020
Dialpad...The Way To Go!!
Used to reach our clients. It keeps our personal information safe and allows for easy communication among my colleagues. We use it multiple times a day and the text message aspect makes for an easy, smooth, faster line of communication as well.
- Protects personal Info
- Do not disturb Capabilities
- Text options is another option for communication as well.
- At times connection issues
- Voicemail Pit becomes full fast
- Phone calls sometimes show other numbers
August 14, 2020
The Best Virtual Phone System
We use Dialpad organization-wide in every department. While we typically defer to email for internal communications, Dialpad has been a godsend when it comes to outbound communications. The voice over IP-powered service allows us to place calls with a corporate number and receive calls to individual extensions, just like a physical desk phone system.
- Convenience: Much easier too use an app than a physical desk phone
- Cross-platform: Available on computer and phone and easily switch calls between
- Amazing audio quality
- The VOIP numbers cannot be used to verify accounts for many services, so it would be useful if they could find a workaround.
April 08, 2021
Dialpad Review
Dialpad is being used throughout our whole organization, with all staff members having their own personal number, along with multiple department groups. This is our main phone line for interoffice communication, along with communication with both customers and vendors. We are also utilizing Dialpad to sync with our Salesforce system, allowing us to keep track of calls on customer and vendor accounts.
- Ease of use
- Works on multiple devices
- Ability to text or call customers/other employees
- Salesforce integration
- Lots of updates, which can disrupt some employees' work
- Internet-based, which would not work if you have weak internet
- Errors when answering calls sometimes
August 13, 2020
Dialpad saves remote workers
Score 10 out of 10
Vetted Review
Verified User
Dialpad is being used across the whole company to allow each employee to have the access to a phone for client purposes and have a direct number to them that is associated with our company.
- Dialpad is very easy to use.
- Dialpad connects numbers with names, which is nice--as a recruiter you know who's calling you back.
- It is just like a normal phone with the ability to call and text.
- Disconnects from accounts
- Search function could use some updating.
September 08, 2020
Reliable, easy to manage and use
We currently use Dialpad across the whole company, minus a couple of smaller teams that use a different solution. It has helped us solve the work-from-anywhere problem (pre-COVID19), as well as making the different call centers easily managed by the different teams themselves. They can seamlessly update their messaging, change routing options, and add/remove users on their own without involving the support team for help. It also helps the training team spend more time coaching instead of trying to sort through call recordings
- Call center management updates/edits are very easy and straightforward
- Coaching centers - Ability to live coach and find usable recordings of calls effortlessly
- Voicemail drop - Allow agents to make more calls and leave a consistent message for potential clients
- Analytics can be difficult to interpret at times. You also have to pull two separate reports for call center calls and individual calls.
- Updates/changes often happen out of the blue with no warning. So it is hard to keep our end users updated/prepared for what is to come
- Integration with Salesforce exists, but, we would like to be able to do data dips into salesforce to route the calls based on what information it pulls back
August 26, 2020
2 Phones in One
Dialpad is a great app. They only thing I would change is an easier method of silencing/vibrate text notifications. I love the fact that you can search a group message thread to find a specific topic previously discussed. It’s the easiest way to have a mobile work number and personal number in one phone.
- Allows me to make calls
- Allows group messaging
- Easy ability to text clients
- Has a great cell phone app
- Searchable thread discussion
- Easier access to notification sound options
- Vibrate only button
- Inbound Call Ringing only
- Group message vibrate only
September 24, 2020
Changing to Dialpad was an Amazing Success!
Dialpad is being used across the whole organization. It replaced our on-premises landline phone system. We needed a more versatile phone system and Dialpad fit the bill.
- Onboarding
- Setup
- Features
- The only issue we have had is that once a person is in your voicemail queue there is no way for them to hit 0 and go back to the operator.
August 19, 2021
Great!
Dialpad has been a high quality tool used here in our office as a main line of communication to and from our customers. I've had no problems with the system (no drops, no static, etc.), and I even enjoy the new color scheme.
- Connection Strength
- Ease of Access
- Utilities
- N/A
- N/A
- N/A
July 05, 2021
Great Product for Small Businesses
Score 10 out of 10
Vetted Review
Verified User
We use Dialpad Talk for all our communication needs. It is used daily as our primary phone system. I purchased it because I wanted to make sure I had a phone number that was very easy to move with me without having to deal with the hassle I was getting from landline services.
- Uptime is great, as expected
- I love how the system transcribes voicemail and phone calls
- I have the power to ring different devices at any time
- I'd like different handling of text messages--make it easier to find them and mark them as unread so we can easily find messages later
Score 10 out of 10
Vetted Review
Verified User
We used Dialpad Talk to call, leave voicemails, send texts, track performance, and to transcribe out conversations with our customers. It is used throughout the entire organization and allows us to ensure we are fully equipped to be able to provide excellent communication for our customers. It also allows us to use our company specific phone number and take calls on your mobile phone through the Dialpad Talk app.
- Dialpad Talk is a well rounded and convenient tool that allows its users to communicate with their customers in an easy and efficient way.
- The mobile friendly app allows me to take calls and communicate with customers while on-the-go.
- Dialpad Talk is able to transcribe the conversations you have, so that you have written dialogue of all your calls.
- The transcribed dialogue is not perfect. Sometimes the transcription would be very off from the actual words being spoken.
Score 10 out of 10
Vetted Review
Verified User
Dialpad Talk is a VOIP, texting, and conference platform. We have recently implemented it with our program and recruitment teams. Dialpad Talk has a direct connection to Salesforce, logging calls and text as activities, which streamlines our communication and improves our productivity. Dialpad Talk also offers voice transcription and recording options, which can be used for quality control purposes. Dialpad Talk also offers analytical data for calls and texting, which allows managers to review productivity.
- Direct Salesforce integration (and other platforms)
- Analytical data at your fingertips
- Voice transcription using AI
- Mass texting options
- Click to text (similar to click to call)
July 04, 2021
Dialpad has given me my privacy back!
Dialpad Talk has been used by my department in the agency. It was especially useful during the COVID-19 pandemic since we had to work from home and our clients were calling our personal numbers 24/7. Using Dialpad Talk has allowed us to keep our privacy and also we have been using the texting feature as a new part of our outreach and communication strategy.
- It allows me to stay in touch with my clients without compromising my privacy (giving out my personal phone number)
- I can use it on a laptop, desktop, and on my phone
- It can block calls in specific hours so you can have your regular work schedule and not receive phone calls after hours.
- I sometimes receive voicemails from random people and with very specific concerns.
- Maybe my Dialpad Talk number has been used before? I keep getting random calls.
- Sometimes the connection with ZenDesk doesn't work and I can't create tickets for my clients.
July 05, 2021
Must have
I use Dialpad to contact clients daily. Scheduling appointments, confirming appointments and texting information back and forth. Sometimes I have to call a client to do satisfaction surveys. The app is very helpful so I don’t have to share my personal phone number. The call quality is always great and I’ve never experienced any problems.
- Text
- Calls
- Send notifications
- Receive voicemails
- Themes
- Colors
- Ringtones
January 04, 2022
Dialpad to ease your business needs
I work in the health care industry, therefore we use it to communicate with staff and clients. This helps the business track missed calls and highlights the highest call volumes for us. Dailpad is great. You are able to multi-task. Hold video and conference calls right from the computer. You are able to send text messages and more. I love it I would recommend Dialpad Talk for any business solution.
- Talk
- Text
- Video
- Conference calls
- Video on how to use
- Video is not as easy as zoom
- Added voicemail
November 15, 2021
Game Changer!
We use [Dialpad Talk] in the Customer Service department for inbound & outbound calls. Only business problem is transferring calls to extensions not utilizing Dialpad.
- Translates calls
- Provides in depth call history by CSR
- Search by name directory
- A little more 'Dialpad for Dummies' built in to screens
- Better training
- Easier return to call screen for ending calls
December 19, 2021
Unified Communications Doesn't Have to be Scary
Score 10 out of 10
Vetted Review
Verified User
When 2020 hit us, and many employees had to work from home as businesses shut down, we faced challenges we weren't prepared for. Deploying remote computer solutions was an easy task, but our customers couldn't call their sales reps. [As a result,] many of our subscribers couldn't reach people who were now out of the office. So we went looking for a solution that would keep us more nimble for the next time something like this happened. Dialpad Talk has been everything I could have hoped for and more. It tightly integrates with our other services, and leaves us very portable and mobile for the future. If someone can't work from the office, they can log in with their home computer or cell phone, and the same phone numbers customers already know will reach them.
- Easy deployment
- Excellent customer service
- Great Training
- N/A
January 25, 2022
One of the Best Communication Tools for Your Business
Score 10 out of 10
Vetted Review
Verified User
Ability to have multiple callers on hold, merge calls, and live transcription during a call are very critical features of the service. It allows for me to take phone calls on the go and not miss a beat as I can read back through the transcription of the conversation to obtain key points and pertinent details when I return to the office.
Weekly reporting of calls and the ability to deep dive into specific call will prove to be vital to my business as we begin to scale and bring on additional dispatchers.
Weekly reporting of calls and the ability to deep dive into specific call will prove to be vital to my business as we begin to scale and bring on additional dispatchers.
- Live transcription of phone calls.
- Ability to switch live calls between devices.
- Phone call analytics deep diving ability.
- When Dialpad app is open on my desktop, and I answer a call on my cell phone, I would like to be able to follow through with the phone call. Sometimes the call does not register on the device (or at least I am unable to hear the caller speaking at times).
- Scrolling of the active call when two calls are displaying, especially when disconnecting from one of the calls needs to be improved. I sometimes mistakenly hang up on the incorrect caller.
November 26, 2021
Dialpad Has Yet To Let Me Down!
The convenience of using Dialpad for communicating with clients is a breeze, especially the texting feature. I'm able to keep in contact with my clients and it automatically syncs with SalesForce, which makes my job so much easier!
- Call Quality
- Text Feature
- SalesForce Sync
- UI
November 27, 2021
I would highly recommend Dialpad Talk to Business Operations.
Score 10 out of 10
Vetted Review
Verified User
I currently use Dialpad [Talk] to receive verbal X-Ray orders. As well as to call doctors and facilities to confirm that the X-Ray reports have been received. I enjoy the ease of communication Dialpad [Talk] offers.
- Saving contacts
- Texting contacts
- Multiple options for calls during the calls
- How to delete contacts
November 24, 2021
So happy I have it as a tool.
I use Dialpad daily. Whether it's taking incoming calls, making outgoing calls, or sending/receiving text messages from the software; I always have Dialpad open on my computer. My favorite aspect of the software is how it synchronizes with my orgs, Salesforce, and updates my accounts anytime I make or receive a call with any of the accounts I am working with. In addition, I use the text messaging feature all the time. I also really enjoy how I can set up my work hours so that once 5 pm rolls around, any calls or messages will receive an automatic response providing my accounts with contact information if they need immediate support.
- 3-way conference calling.
- Text Messaging.
- Outgoing calls.
- Incoming Calls.
- Synchronizing with Salesforce.
- Introduce GIF integrations for text messaging.
November 27, 2021
Dialpad Talk Has It All
Score 10 out of 10
Vetted Review
Verified User
I use analytics, but my absolute favorite is the transcription and [being] able to search it. I also love the PC app and the mobile app. I love that they are exactly alike and work so well. I've used their support both on phone and chat with great results. I don't need support very much because the portal is so intuitive. The main issue Dialpad [Talk] solved for me was to give me the ability to see what everyone is saying and actually be altered to let words.
- Transcription
- Recognizing when I make a commitment on a call
- Call summary has awesome information
- My weekly comm report
- Love to see a VM greeting that offers the caller to have me paged inside the office
- Send me a transcription of VM and then delete the msg
- Integrate with a door phone like Grandstream that can make the phone perform differently based on when you are in the office vs out