Very happy with Dialpad Ai Voice, Highly Recommend
I use it with clients to ensure that communication is private and HIPAA compliant. I like that I can access communication on any device, …
Dialpad Ai VoiceFormerly Dialpad Talk
Starting at $20 per user/per month
View PricingOverview
What is Dialpad Ai Voice?
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G…
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Popular Features
- Message alerts (43)8.585%
- Call recording (42)8.484%
- High quality audio (44)8.484%
- Voicemail Transcription (44)8.181%
Reviewer Pros & Cons
Video Reviews
3 videos
User Review: DialPad Talk Rates as Business-Class Tool For Daily User
03:31
User Review: DialPad Talk's Quality Compensates for It's Non-Competitive Pricing
02:35
Work Life Balance Aided by DialPad Talk's Number Shadowing: User Review
04:29
Pricing
Standard
$20.00
On Premise
per user/per month
Pro
$30.00
On Premise
per user/per month
Enterprise
Contact sales team
On Premise
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Dialpad Ai Voice?
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.
Dialpad Ai Voice Videos
Dialpad Talk
In this TrustRadius produced video, one of our teammates who has never used Dialpad before goes through an "unboxing" demo.
Dialpad Ai Voice Competitors
Dialpad Ai Voice Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
Frequently Asked Questions
Reviewers rate Mobile app for iOS and Mobile app for Android highest, with a score of 8.6.
The most common users of Dialpad Ai Voice are from Small Businesses (1-50 employees).
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Reviews and Ratings
(439)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Dialpad Talk has proven to be a reliable and versatile telephone system, allowing users to make and receive calls from anywhere. Users appreciate the seamless integration with Salesforce, which enables them to integrate client records and organize call log history. The software is widely used in various fields of work, serving as the primary form of communication throughout the day. It offers the flexibility of phone calls and texting, as well as the ability to create teams and work at the same pace. Dialpad Talk has been particularly useful for users in remote, rural areas, offering features like text messaging, voice-to-text voicemail, contact import, and multiple phone numbers. Many users highly recommend Dialpad Talk, especially for those who require a separate phone line for remote work, making it invaluable for hybrid work arrangements. Customer service teams rely on Dialpad Talk to keep in touch with customers, providing support through inbound and outbound calls. The visual voicemail feature helps manage calls from different metropolitan areas, allowing users to screen and determine the appropriate recipient. It is widely used in virtual schools for communication with parents and students, offering a well-designed application with useful features like notifications and autoreply. Sales organizations heavily rely on Dialpad Talk for their daily phone communication needs, with seamless integration with Google Workspace and Salesforce. The software has become instrumental in improving communication and collaboration within organizations by allowing for effective customer service and easy communication between teams.
Overall, users have had positive experiences with Dialpad Talk, considering it a reliable solution for their communication needs. While some users may have encountered issues or updates with the software, it has proven to be a valuable tool for tracking call counts, analyzing call outcomes, and reviewing call recordings. Dialpad Talk has been particularly useful during the COVID-19 pandemic by providing reliable phone service and facilitating remote communication for teams. Users are impressed with its reliability, ease of use, and ability to respond to techs in the field through text messages. The software has exceeded expectations in terms of its features, seamless user experience, cloud service, and AI technology for call tracking and keyword searching. It is highly regarded for its ease of use, beginner-friendly interface, and compatibility with various devices and services. Dialpad Talk is used in diverse industries, including law firms, insurance companies, and sales teams, to manage phone systems, track billable hours, and provide top-notch customer service. Key features that customers appreciate include call recording, call transcribing, call routing, and an online reporting dashboard.
Call Quality: Users have consistently stated that the call quality of Dialpad Talk is good. Several reviewers have mentioned that they appreciate the clear audio and reliable connection provided by the product.
Texting Abilities: Many users have appreciated the texting capabilities offered by Dialpad Talk. They find it helpful to be able to contact and call patients while maintaining anonymity, as well as coordinate with multiple contractors through quick notes and messaging function.
Auto Populating Caller ID: The ability of Dialpad Talk to auto populate caller ID has been mentioned positively by a number of users. This feature saves time for users as they don't have to manually input caller information, making their communication more efficient.
Confusing User Interface: Many users have found the user interface of the app to be confusing and difficult to navigate, especially during setup. They have expressed frustration with issues such as content not being brought in from iPhone users and a fixed online help chat dialogue/text box that covers important functions during configuration.
Clunky Call Drops and Connectivity Issues: Some users have experienced occasional clunky call drops and difficulty in connecting when not dialing out normally. They have complained about frequent updates that require tech support assistance and mentioned the lack of admin privileges as a drawback.
Unsatisfactory Support Experience: Users have expressed frustration with the support provided by the app, stating that it is not helpful. They suggested having more exact documentation of conversations and visual representations of data. Additionally, they desired AI prompted responses that offer insight into data or longer trends for better support experience.
Users recommend the software for its ease of use and user-friendly interface. They suggest using the desktop app, as it is highly recommended for small businesses and scalable. The software's analytic features are also praised, with users recommending exploring them. Users find the software easy to integrate with other systems and suggest opting for the version with integrations. However, some users have found the software to be unreliable in its current state.
Many reviewers recommend the software for companies that receive a lot of inbound calls, considering it a great investment. They advise taking overall strategy into account before using the software and suggest it especially if primarily using a cellphone for business calls. The iPhone app is acknowledged as fantastic, but a good internet connection is recommended for calls. The software is seen as a great solution for separating personal and business life, urging users to give it a try.
The software is perceived to have a user-friendly interface and many capabilities, but some users recommend considering other options before deciding on it. While overall feedback is positive, occasional issues have been mentioned. The VoiceAI feature is highly recommended, particularly for text messaging and VoIP calls. Employers are encouraged to use the software for easy communication with employees nationwide, but avoiding predatory companies is suggested.
In summary, users commonly recommend trying the software due to its user-friendly nature and scalability for small businesses. The analytic features and integrations are praised, along with the ability to separate personal and business communications. However, potential reliability issues and alternative options should be considered before fully committing to the software.
Attribute Ratings
Reviews
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September 19, 2019
Cheaper than a business phone!
Dialpad is being used across our whole management team as a way to have business phone numbers without needing to justify the expense of a business phone for everyone. It primarily solves that cost issue, but it also allows us to text from computers or phones, which improves efficiency considerably.
- Great app: I've never had an issue with it crashing.
- Great website: fast and, again, never crashed on me.
- Good records: I can easily save all the text messages.
- It could enable the searching of conversations, similar to how Slack allows the searching of conversations. This would be incredibly useful.
- It often has issues bringing in content iPhone users send (locations and photos).
September 19, 2019
Dialpad Rings the Competition's Bell!
Dialpad is used daily at Spirelight Web to interact with clients via voice and messaging. It is being used across our entire organization to provide personal service and critical communication. Dialpad has solved the issue of phone service mobility with our company while providing the convenience of a communication trail and team member accountability through reporting.
- Dialpad allows simple yet powerful controls over team availability. When a team member is unavailable, it is very easy to route calls elsewhere.
- Reporting is a strong point with Dialpad. The ability to track call volume and call time, and break this down by team member, is a crucial metric to obtain.
- The ability to connect Dialpad to Google apps has proven to be a fantastic feature. Whether it is a calendar, doc, or an email, Dialpad really shines in the connectivity arena.
- I'd love to see a smoother experience with hardware functionality -- specifically headsets. There have been times where a calling party simply cannot hear a team member even though headsets are clearly connected properly.
- For Apple users, it would be nice to be able to sync call availability to an Apple calendar.
- The call relay feature on the mobile app is odd. Instead of dialing a number directly, it seems that one must dial a completely different number and then be routed through to the original call.
September 12, 2019
Calls & texts made easy
We use it for all our calling and texting needs, both on the desktop app and mobile app. It's used by our entire company. It helps us be able to call/text when we're away from our desks. It also allows us to text from our work line vs personal cell.
- Texting - you can do it from your work number.
- Barging - Coaching Groups allow managers to barge calls without their team members knowing (makes reps less nervous).
- Sell - you can identify filler words.
- SLIGHTEST delay - but this is actually helpful because it makes reps pause so they don't interrupt clients.
September 12, 2019
In Dialpad We Trust
We use Dialpad as our landline replacement and have since it started. As a result, as we expand, we don't send people desk phones, we simply have them use their own mobile phones and the Dialpad applications or the apps that can run inside the Chrome browser or the downloaded apps for Macs and PCs. This has saved us thousands of dollars over time. We use it across the entire company so the voice, video, and texting allows us the functionality of online platforms inside the company and the convenience of talking by phone to outsiders.
- Great audio quality.
- Very easy to set up, and easy to use.
- Video inside the company is a big plus.
- There's a major need to integrate Dialpad and UberConference.
- Dialpad's Integration with Slack is good but could be better and easier to deploy.
- The lack of handover from WiFi to LTE is a big problem.
September 12, 2019
Highly Recommend Dialpad!
We use Dialpad across the entire company. We use it for inbound and outbound calls and texts. It integrates with Uber Conference to make conferencing seamless and also integrates with our ATS.
- Call quality is usually perfect. It's very rare that calls drop or have sound issues from our end of the line.
- The phone app works well and makes it easy to make calls from the home office.
- The integration with Salesforce makes click-to-dial seamless.
- The app has frequent updates and functionality is not at it's best unless you have the latest version. It would be nice if it didn't require multiple updates on a weekly basis.
- Sometimes I miss calls without seeing them appear when the caller is calling.
October 05, 2020
Must have if trying to save time on taking notes while in a call
We use it across the entire organization currently, and it is fantastic. Saves us time not having to write notes, and organizes all our call history in an effective way.
It saves time and gives us a record of what was said by who. That is critical when so much customer discovery is happening.
It saves time and gives us a record of what was said by who. That is critical when so much customer discovery is happening.
- Voice intelligence gives you insight into the tones of prospect.
- Speech coaching while talking (slow down, speed up, etc.)
- Transcribing calls is critical.
- I wish there was more seats for the starter package.
- More integration with Gmail and other tools.
- Pulling up some background on the caller while calling.
October 05, 2020
Great Voip system.
We use Dialpad companywide and each department has their own settings. Since the pandemic everyone has been working from home as well.
- Call flow is easy
- App is easy to navigate
- Easy to set your individual settings
- Admin settings are a bit complicated especially since we have a call queue, hold greeting and fall back message.
- Scheduling business hours could be easier. I wish we could schedule lunch breaks too.
- Dialpad support team is always available to help however, their different teams suck as billing teams & porting team may take more than 24 hours to respond to you.
October 27, 2020
Love Dialpad, great cloud phone system
I've been using a VOIP phone system for years and wanted to move to the cloud and cut my costs as well. I explored a host of options and Dialpad is top rated. It integrates with my Office 365 online subscription, pulls contacts, recent emails and has an app for my pc and ios. I can move from one device to another seamlessly and the quality is phenomenal.
- Integrates with Office 365 Online and Google G Suite
- Switches seamlessly from one device to another
- Transcribes calls
- Allows me to call or send a text message
- Enterprise qualities like music when on hold
- The ios app could be more robust. currently it does not allow the use to change settings.
November 04, 2020
Dialpad is the wave of the future
The firm no longer utilizes traditional telephones; we use only Dialpad.
- Voices are clear.
- No static.
- Easy to make and receive calls.
- None - no issues [with] calls.
November 06, 2020
Dialpad...The Way To Go!!
Used to reach our clients. It keeps our personal information safe and allows for easy communication among my colleagues. We use it multiple times a day and the text message aspect makes for an easy, smooth, faster line of communication as well.
- Protects personal Info
- Do not disturb Capabilities
- Text options is another option for communication as well.
- At times connection issues
- Voicemail Pit becomes full fast
- Phone calls sometimes show other numbers
August 14, 2020
The Best Virtual Phone System
We use Dialpad organization-wide in every department. While we typically defer to email for internal communications, Dialpad has been a godsend when it comes to outbound communications. The voice over IP-powered service allows us to place calls with a corporate number and receive calls to individual extensions, just like a physical desk phone system.
- Convenience: Much easier too use an app than a physical desk phone
- Cross-platform: Available on computer and phone and easily switch calls between
- Amazing audio quality
- The VOIP numbers cannot be used to verify accounts for many services, so it would be useful if they could find a workaround.
April 08, 2021
Dialpad Review
Dialpad is being used throughout our whole organization, with all staff members having their own personal number, along with multiple department groups. This is our main phone line for interoffice communication, along with communication with both customers and vendors. We are also utilizing Dialpad to sync with our Salesforce system, allowing us to keep track of calls on customer and vendor accounts.
- Ease of use
- Works on multiple devices
- Ability to text or call customers/other employees
- Salesforce integration
- Lots of updates, which can disrupt some employees' work
- Internet-based, which would not work if you have weak internet
- Errors when answering calls sometimes
August 13, 2020
Dialpad saves remote workers
Score 10 out of 10
Vetted Review
Verified User
Dialpad is being used across the whole company to allow each employee to have the access to a phone for client purposes and have a direct number to them that is associated with our company.
- Dialpad is very easy to use.
- Dialpad connects numbers with names, which is nice--as a recruiter you know who's calling you back.
- It is just like a normal phone with the ability to call and text.
- Disconnects from accounts
- Search function could use some updating.
September 08, 2020
Reliable, easy to manage and use
We currently use Dialpad across the whole company, minus a couple of smaller teams that use a different solution. It has helped us solve the work-from-anywhere problem (pre-COVID19), as well as making the different call centers easily managed by the different teams themselves. They can seamlessly update their messaging, change routing options, and add/remove users on their own without involving the support team for help. It also helps the training team spend more time coaching instead of trying to sort through call recordings
- Call center management updates/edits are very easy and straightforward
- Coaching centers - Ability to live coach and find usable recordings of calls effortlessly
- Voicemail drop - Allow agents to make more calls and leave a consistent message for potential clients
- Analytics can be difficult to interpret at times. You also have to pull two separate reports for call center calls and individual calls.
- Updates/changes often happen out of the blue with no warning. So it is hard to keep our end users updated/prepared for what is to come
- Integration with Salesforce exists, but, we would like to be able to do data dips into salesforce to route the calls based on what information it pulls back
September 24, 2020
Changing to Dialpad was an Amazing Success!
Dialpad is being used across the whole organization. It replaced our on-premises landline phone system. We needed a more versatile phone system and Dialpad fit the bill.
- Onboarding
- Setup
- Features
- The only issue we have had is that once a person is in your voicemail queue there is no way for them to hit 0 and go back to the operator.
August 26, 2020
2 Phones in One
Dialpad is a great app. They only thing I would change is an easier method of silencing/vibrate text notifications. I love the fact that you can search a group message thread to find a specific topic previously discussed. It’s the easiest way to have a mobile work number and personal number in one phone.
- Allows me to make calls
- Allows group messaging
- Easy ability to text clients
- Has a great cell phone app
- Searchable thread discussion
- Easier access to notification sound options
- Vibrate only button
- Inbound Call Ringing only
- Group message vibrate only
February 17, 2020
Dial in to Dialpad for easy communication
Dialpad is used by our entire organization. It's incredibly helpful to have an easily accessible list of contacts across departments at our fingertips. Call forwarding is especially useful when calls come into the wrong department. I love that all text messages, calls, and voicemails are kept in-line with the same contact, making tracking history of contact easy and reliable. The user interface is simple, clean, and easy to use. The ability to customize voicemails, when calls go straight to voicemail and other settings make Dialpad an efficient way to handle various business communication needs without a complicated interface.
- Elegant and easy to navigate user-interface.
- Tracking call/message history by contact all in one place.
- I haven't seen the spam filtering functions in use and I tend to get frequent spam calls.
- Sometimes finding the right settings is challenging, as there are multiple places where settings can be adjusted.
July 01, 2019
Dialpad is the only choice!
Saintly Solutions has chosen Dialpad as our VOIP solution. Dialpad not only provides a great Voice-Over IP service, but also tightly integrates with Google's GSuite.
- VOIP
- Integration with Google's GSuite
- Mobile App
- Support is not as good as it could be
May 26, 2018
Dialpad's Fast Start
We currently use Dialpad for all inbound and outbound calls made by Sales, Customer Success, and Support.
- Easy to use interface on both my laptop and my cell
- Can transfer calls seamlessly between desktop and cell phone
- Transcribing VMs save a bunch of time
- I'd love to see Dialpad match phone numbers to accounts and display some basic company level info
Score 10 out of 10
Vetted Review
Verified User
We are using Dialpad across the whole organization. Dailpad allows employees to locate one another easily across many clinics. We can now search by the name of the person rather than having to look up their extension. If we have their extension memorized, we can still connect that way. Also, we can now put faces with names because we can upload our picture and across a company that has many clinics, [which] can be very helpful for in-person meetings or Zoom. [One] feature a [real] love is the ability to transcribe calls. When I have patients call in and the conversation goes for a while or I really want the important parts noted in an account but I cannot type or write fast enough, I can go back to my transcript and get the details quickly.
- Dialpad allows me to more accurately note accounts.
- Dialpad allows me to connect more quickly with other staff members in our many practices.
- Dialpad allows me to transfer more efficiently within the company.
- I personally think Dialpad needs to be more wireless. I have a hard time leaving my desk because I have a wired headset on all day and the wireless ones (allowed) do not allow me the functionality I need to answer phones as I need.
- I would love to see a messaging feature in Dialpad that will [allow] us to send messages.
- I would like to see more keyboard features as shortcuts.
March 28, 2021
Dialpad- shaking up VPS industry.
I'm using Dialpad [Talk] across my entire organization. As far as problems solved. One key feature takes the Cake. Dialpad [Talk] can transcribe all of your conversations with your clients in real-time. Providing notes of key conversational topics and focusing points. Which is mind-blowing, It makes meetings and conversations with clients that much easier. Being able to go over meeting information with your team is amazing. Also being able to review client conversations with your sales team clutch. Plus the integration with Outlook, Google, and your CRM of choice is excellent.
- Transcribing conversations
- Organization
- Meetings
- Clear calls
- Talk from any where
- As of now, I have none.
May 18, 2021
A good option for your call center.
Dialpad Talk is being used by the customer care department, it helps us to organize incoming calls and assign them to the right subdivision of the customer care department. It also helps us to communicate among all agents working [in] the same department making it easier to solve some kind of problems.
- It organize all of its features in an easy to understand way.
- It makes it easier to communicate among co-workers.
- It helps us to identify and handle different call categories.
- It needs to improve the section which shows the status of an agent.
- The chat section is delayed a little bit.
- It could show for how long an agent has been doing a certain task.
February 05, 2021
Dominic-blkmarket-21
We use Dialpad Talk for our main phone system. Clients and customers call us with inquiries and support questions all the time and we are able to answer directly from our desktop computers. Dialpad is very convenient and we recommend it highly to anyone in need of an easy to use phone system. Truly awesome.
- Great app layout.
- Nice customer support.
- Easy to use.
- Simple.
- Voice recognition.
- Outbound calls.
- Interactive voice response.
A customer of mine approached me with two major complications they were having: an inability to link calls and calling activity to their CRM, and a lack of mobility for their staff, especially with the work-at-home that was required during 2020.
- Workforce Mobility
- Integrations - Easy to setup and use
- Feature Rich
- Competitive Pricing
- Analytics - Numerous tools and options
- Scale - near infinite users and volume
- API - excellent API set
- Analytics
- Integrations - for non-supported CRM tools
- Headset integrations
September 19, 2023
Very easy and helpful tool to use can keep the number and call when I have data/wifi even when your on trip as well .....love it
Dialpad is been used all department, it is used by my organization to provide connectivity with our client by using US number which help for texting and calling ,one thing would be great if there was facility for Sequence text for multiple people at once with their first name ,like automated texting .
- allows me call from anywhere in USA.
- allows me send picture to any number
- it has VI feature which really interesting
- attachment of PDF file
- Uploading video on text
- reply on particular conversation should be like WhatsApp you reply on particular line