Very happy with Dialpad Ai Voice, Highly Recommend
I use it with clients to ensure that communication is private and HIPAA compliant. I like that I can access communication on any device, …
Dialpad Ai VoiceFormerly Dialpad Talk
Starting at $20 per user/per month
View PricingOverview
What is Dialpad Ai Voice?
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G…
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Popular Features
- Message alerts (43)8.585%
- Call recording (42)8.484%
- High quality audio (44)8.484%
- Voicemail Transcription (44)8.181%
Reviewer Pros & Cons
Video Reviews
3 videos
User Review: DialPad Talk Rates as Business-Class Tool For Daily User
03:31
User Review: DialPad Talk's Quality Compensates for It's Non-Competitive Pricing
02:35
Work Life Balance Aided by DialPad Talk's Number Shadowing: User Review
04:29
Pricing
Standard
$20.00
On Premise
per user/per month
Pro
$30.00
On Premise
per user/per month
Enterprise
Contact sales team
On Premise
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Dialpad Ai Voice?
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.
Dialpad Ai Voice Videos
Dialpad Talk
In this TrustRadius produced video, one of our teammates who has never used Dialpad before goes through an "unboxing" demo.
Dialpad Ai Voice Competitors
Dialpad Ai Voice Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
Frequently Asked Questions
Reviewers rate Mobile app for iOS and Mobile app for Android highest, with a score of 8.6.
The most common users of Dialpad Ai Voice are from Small Businesses (1-50 employees).
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(439)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Dialpad Talk has proven to be a reliable and versatile telephone system, allowing users to make and receive calls from anywhere. Users appreciate the seamless integration with Salesforce, which enables them to integrate client records and organize call log history. The software is widely used in various fields of work, serving as the primary form of communication throughout the day. It offers the flexibility of phone calls and texting, as well as the ability to create teams and work at the same pace. Dialpad Talk has been particularly useful for users in remote, rural areas, offering features like text messaging, voice-to-text voicemail, contact import, and multiple phone numbers. Many users highly recommend Dialpad Talk, especially for those who require a separate phone line for remote work, making it invaluable for hybrid work arrangements. Customer service teams rely on Dialpad Talk to keep in touch with customers, providing support through inbound and outbound calls. The visual voicemail feature helps manage calls from different metropolitan areas, allowing users to screen and determine the appropriate recipient. It is widely used in virtual schools for communication with parents and students, offering a well-designed application with useful features like notifications and autoreply. Sales organizations heavily rely on Dialpad Talk for their daily phone communication needs, with seamless integration with Google Workspace and Salesforce. The software has become instrumental in improving communication and collaboration within organizations by allowing for effective customer service and easy communication between teams.
Overall, users have had positive experiences with Dialpad Talk, considering it a reliable solution for their communication needs. While some users may have encountered issues or updates with the software, it has proven to be a valuable tool for tracking call counts, analyzing call outcomes, and reviewing call recordings. Dialpad Talk has been particularly useful during the COVID-19 pandemic by providing reliable phone service and facilitating remote communication for teams. Users are impressed with its reliability, ease of use, and ability to respond to techs in the field through text messages. The software has exceeded expectations in terms of its features, seamless user experience, cloud service, and AI technology for call tracking and keyword searching. It is highly regarded for its ease of use, beginner-friendly interface, and compatibility with various devices and services. Dialpad Talk is used in diverse industries, including law firms, insurance companies, and sales teams, to manage phone systems, track billable hours, and provide top-notch customer service. Key features that customers appreciate include call recording, call transcribing, call routing, and an online reporting dashboard.
Call Quality: Users have consistently stated that the call quality of Dialpad Talk is good. Several reviewers have mentioned that they appreciate the clear audio and reliable connection provided by the product.
Texting Abilities: Many users have appreciated the texting capabilities offered by Dialpad Talk. They find it helpful to be able to contact and call patients while maintaining anonymity, as well as coordinate with multiple contractors through quick notes and messaging function.
Auto Populating Caller ID: The ability of Dialpad Talk to auto populate caller ID has been mentioned positively by a number of users. This feature saves time for users as they don't have to manually input caller information, making their communication more efficient.
Confusing User Interface: Many users have found the user interface of the app to be confusing and difficult to navigate, especially during setup. They have expressed frustration with issues such as content not being brought in from iPhone users and a fixed online help chat dialogue/text box that covers important functions during configuration.
Clunky Call Drops and Connectivity Issues: Some users have experienced occasional clunky call drops and difficulty in connecting when not dialing out normally. They have complained about frequent updates that require tech support assistance and mentioned the lack of admin privileges as a drawback.
Unsatisfactory Support Experience: Users have expressed frustration with the support provided by the app, stating that it is not helpful. They suggested having more exact documentation of conversations and visual representations of data. Additionally, they desired AI prompted responses that offer insight into data or longer trends for better support experience.
Users recommend the software for its ease of use and user-friendly interface. They suggest using the desktop app, as it is highly recommended for small businesses and scalable. The software's analytic features are also praised, with users recommending exploring them. Users find the software easy to integrate with other systems and suggest opting for the version with integrations. However, some users have found the software to be unreliable in its current state.
Many reviewers recommend the software for companies that receive a lot of inbound calls, considering it a great investment. They advise taking overall strategy into account before using the software and suggest it especially if primarily using a cellphone for business calls. The iPhone app is acknowledged as fantastic, but a good internet connection is recommended for calls. The software is seen as a great solution for separating personal and business life, urging users to give it a try.
The software is perceived to have a user-friendly interface and many capabilities, but some users recommend considering other options before deciding on it. While overall feedback is positive, occasional issues have been mentioned. The VoiceAI feature is highly recommended, particularly for text messaging and VoIP calls. Employers are encouraged to use the software for easy communication with employees nationwide, but avoiding predatory companies is suggested.
In summary, users commonly recommend trying the software due to its user-friendly nature and scalability for small businesses. The analytic features and integrations are praised, along with the ability to separate personal and business communications. However, potential reliability issues and alternative options should be considered before fully committing to the software.
Attribute Ratings
Reviews
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September 12, 2019
In Dialpad We Trust
We use Dialpad as our landline replacement and have since it started. As a result, as we expand, we don't send people desk phones, we simply have them use their own mobile phones and the Dialpad applications or the apps that can run inside the Chrome browser or the downloaded apps for Macs and PCs. This has saved us thousands of dollars over time. We use it across the entire company so the voice, video, and texting allows us the functionality of online platforms inside the company and the convenience of talking by phone to outsiders.
- Great audio quality.
- Very easy to set up, and easy to use.
- Video inside the company is a big plus.
- There's a major need to integrate Dialpad and UberConference.
- Dialpad's Integration with Slack is good but could be better and easier to deploy.
- The lack of handover from WiFi to LTE is a big problem.
September 12, 2019
Highly Recommend Dialpad!
We use Dialpad across the entire company. We use it for inbound and outbound calls and texts. It integrates with Uber Conference to make conferencing seamless and also integrates with our ATS.
- Call quality is usually perfect. It's very rare that calls drop or have sound issues from our end of the line.
- The phone app works well and makes it easy to make calls from the home office.
- The integration with Salesforce makes click-to-dial seamless.
- The app has frequent updates and functionality is not at it's best unless you have the latest version. It would be nice if it didn't require multiple updates on a weekly basis.
- Sometimes I miss calls without seeing them appear when the caller is calling.
September 19, 2019
Cheaper than a business phone!
Dialpad is being used across our whole management team as a way to have business phone numbers without needing to justify the expense of a business phone for everyone. It primarily solves that cost issue, but it also allows us to text from computers or phones, which improves efficiency considerably.
- Great app: I've never had an issue with it crashing.
- Great website: fast and, again, never crashed on me.
- Good records: I can easily save all the text messages.
- It could enable the searching of conversations, similar to how Slack allows the searching of conversations. This would be incredibly useful.
- It often has issues bringing in content iPhone users send (locations and photos).
September 19, 2019
Dialpad Rings the Competition's Bell!
Dialpad is used daily at Spirelight Web to interact with clients via voice and messaging. It is being used across our entire organization to provide personal service and critical communication. Dialpad has solved the issue of phone service mobility with our company while providing the convenience of a communication trail and team member accountability through reporting.
- Dialpad allows simple yet powerful controls over team availability. When a team member is unavailable, it is very easy to route calls elsewhere.
- Reporting is a strong point with Dialpad. The ability to track call volume and call time, and break this down by team member, is a crucial metric to obtain.
- The ability to connect Dialpad to Google apps has proven to be a fantastic feature. Whether it is a calendar, doc, or an email, Dialpad really shines in the connectivity arena.
- I'd love to see a smoother experience with hardware functionality -- specifically headsets. There have been times where a calling party simply cannot hear a team member even though headsets are clearly connected properly.
- For Apple users, it would be nice to be able to sync call availability to an Apple calendar.
- The call relay feature on the mobile app is odd. Instead of dialing a number directly, it seems that one must dial a completely different number and then be routed through to the original call.
March 16, 2023
Business Phone Service that delivers
Score 10 out of 10
Vetted Review
Verified User
We migrated from an on-prem Mitel system, using multiple voice service providers in the U.S. and Mexico, to Dialpad. This assisted us in reducing costs and complexity. During our migration, the Dialpad team was very responsive and the overall transition could not have been smoother.
Some of the key benefits we gained by moving to Dialpad were:
Some of the key benefits we gained by moving to Dialpad were:
- Getting rid of a problematic service provider (Windstream) along with others who required additional SIP/PRI connections to our facilities.
- Removing voice server equipment and maintenance.
- Improved call center capabilities that integrate with Salesforce.
- Dialpad is cloud based so users can work remotely if needed.
- Multiple platform support, several users work from their computer or mobile phone, few have physical phones.
- Easy to manage and control, with the ability to setup office based admins.
- Call recording, transcription in real time and AI capabilities
- Call Transcription
- Can use for notes after the call
- Recognizing and erasing when credit card information is given. We have trained our customer service team to disable AI while taking that information.
February 09, 2023
Check out my review!
I use Dialpad everyday at work and it is amazing. I sometimes have a really hard time hearing what callers are telling me and the transcripts are very helpful. I would recommend this platform to anyone to running a business.
- Transcripts
- I can text
- I have my own number
- Being able to take one call at a time
- Blocking certain number
- Have customer support available
February 09, 2023
Dialpad is the best VOIP ever!
Score 10 out of 10
Vetted Review
Verified User
Dialpad has been the only mode of communication that I have with my boss and with their clients. As compared to the previous VOIP tool that I used, Dialpad was more dynamic, more reliable, and more flexible. It is very user-friendly, I didn't need much training to use this tool as it is intuitive, and the simple interface helps me do my work every single day. Moreover, whenever there's an issue with it, the customer service line is accessible and its reps have always went above and beyond to help me.
- intuitive design
- great after-sales service
- straightforward functions
- if i could only customize the ring tone, that would be great
February 09, 2023
Dialpad Talk - Review
It is the fastest and easiest way to achieve my work, the platform is easy to use and it also has tools that help develop my work. At present, communication even at a distance is very simple, but the truth is that the means we use for this are not of quality, and we feel subject to something that we simply need even though it does not work well. Dialpad Talk, however, is an enhanced platform with technology that makes communication with another person simple and fast. So far one of the best platforms I've had the opportunity to work with.
- Transcriptions
- Voice mails Notifications
- Contacts organization
- Would be good to have a translator
- An option to notify even when we are off-line
- Options to suggest country codes
February 09, 2023
I Love Dialpad!
Dialpad has become a way of life for me. Without it I don't know how I would do my job. It links perfectly with my phone, super easy to use and easy to read. It helps me stay organized and know exactly who I need to contact.
- Tracks who I am talking to
- Texts are simple with customers
- I can make calls outside the office
- I don't like the new way of saving a contact. The old way was better
February 09, 2023
Dialpad is an Educator's direct line to success
Virtual Learning requires a reliable communication tool with text and screen-share capabilities, while still protecting the privacy of both students and teachers. Dialpad has afforded me these options and maintains detailed contact logs for each individual student, which saves me a tremendous amount of documentation time.
- It provides transcripts of voicemail messages within minutes, so even when I'm in a meeting I get the gist of missed calls.
- It provides detailed communication metrics: call attempts, time stamps, text frequency, etc.
- I'm able to send/receive photos, small video files, and diagrams to students (and parents), while they're working in a corresponding segment.
- A better "group text" option would be helpful. I'd like the option to send mass (general) text announcements to which students could not reply.
- Sometimes the phone call doesn't connect or the call gets dropped temporarily. It would be helpful if DP would reconnect automatically.
- Perhaps DP could offer a designated phone number title so our calls don't register as "spam" on most initial parent contacts.
March 26, 2024
Talk All day
I use Dialpad every day. It is an amazing application, easy to use and to be connected with clients, the quality of the photo text is very good and can be saved to your PC. You can also sent photo screenshots of documents which is great when clients don't have access to email. We also use Dialpad Text within our staff members and it is very convenient with clients because you don't have to give your personal number and can still call or text them from your own device.
- Photo texts
- transcribes voice messages in english
- transcribing voice messages in spanish
February 09, 2023
selecting Dialpad was a great decision
This has replaced any physical phones in the office and easily forwards my business line calls to my cell phone. The phone app is excellent. I especially appreciate the transcripts of the phone messages. Plus, I can answer and talk on a call on my computer, I don't even need my cell with me in the office.
- Transcripts of calls
- Great app for mobile phone
- Very easy to use interface
- improve start-up screen
February 09, 2023
Dialpad is a cross-platform calling service.
I use Dialpad to communicate with my peers. The business problem Dialpad addresses are to provide a worldwide stable communications platform for an enterprise company. I can easily talk with anyone within the organization because of Dialpad. Dialpad also organizes my contact list, integrating with the active directory service making it easy to lookup employee phone numbers.
- Make phone calls
- Text messages
- Voice Messaging
- video meetings
- I'd like to see the ability to text bigger file sizes.
- Some of the STT is not 100% accurate.
- Recording calls is a feature I want
February 09, 2023
Strongly Recommend
Dialpad fits our company perfectly. We are not willing to go "cell phone only" for our employees and want each of our employees to have their own assigned phone number. Some employees want a desk phone and some want an app on their computers. Everyone wants an app on their phone and the ability to switch between them. Dialpad does all that for us and works very well.
- Make calls on multiple devices
- Receive calls on multiple devices
- Texts from your office phone
- More integrations into Google G Suite
Score 10 out of 10
Vetted Review
Verified User
Our main communication platform for voice, meetings, and call center is Dialpad Ai Voice. Previously, we used a combination of various applications that relied on each other. Since transitioning to Dialpad Ai Voice, we have benefited from having a single, dependable, user-friendly platform that is easy to oversee. As a result, staff morale has improved, and customer satisfaction has increased.
- We are highly satisfied with the user-friendliness of Dialpad Ai Voice. Although we dedicated additional time to train and granted early access to allow ample time for acquainting with the system, the majority of users were able to start using it without much guidance.
- The implementation and support teams have been exceptional. They've promptly provided answers and helped to troubleshoot issues.
- One comprehensive platform for all needs - voice, meeting and call center - has really streamlined training and helped with adoption.
- Users are unable to adjust colors of status indicators. For example, if an employee sets a custom status for Lunch or Out of Office, the indicator remains green like they're still available.
- Backgrounds for non-video meetings are controlled by Dialpad Ai Voice, so you can't remove or set backgrounds for users.
- While we can add custom on-hold music, we can't remove audio options that are provided out-of-the-box.
Score 10 out of 10
Vetted Review
Verified User
We are using Dialpad across the whole organization. Dailpad allows employees to locate one another easily across many clinics. We can now search by the name of the person rather than having to look up their extension. If we have their extension memorized, we can still connect that way. Also, we can now put faces with names because we can upload our picture and across a company that has many clinics, [which] can be very helpful for in-person meetings or Zoom. [One] feature a [real] love is the ability to transcribe calls. When I have patients call in and the conversation goes for a while or I really want the important parts noted in an account but I cannot type or write fast enough, I can go back to my transcript and get the details quickly.
- Dialpad allows me to more accurately note accounts.
- Dialpad allows me to connect more quickly with other staff members in our many practices.
- Dialpad allows me to transfer more efficiently within the company.
- I personally think Dialpad needs to be more wireless. I have a hard time leaving my desk because I have a wired headset on all day and the wireless ones (allowed) do not allow me the functionality I need to answer phones as I need.
- I would love to see a messaging feature in Dialpad that will [allow] us to send messages.
- I would like to see more keyboard features as shortcuts.
May 18, 2021
A good option for your call center.
Dialpad Talk is being used by the customer care department, it helps us to organize incoming calls and assign them to the right subdivision of the customer care department. It also helps us to communicate among all agents working [in] the same department making it easier to solve some kind of problems.
- It organize all of its features in an easy to understand way.
- It makes it easier to communicate among co-workers.
- It helps us to identify and handle different call categories.
- It needs to improve the section which shows the status of an agent.
- The chat section is delayed a little bit.
- It could show for how long an agent has been doing a certain task.
July 01, 2019
Dialpad is the only choice!
Saintly Solutions has chosen Dialpad as our VOIP solution. Dialpad not only provides a great Voice-Over IP service, but also tightly integrates with Google's GSuite.
- VOIP
- Integration with Google's GSuite
- Mobile App
- Support is not as good as it could be
September 12, 2019
Calls & texts made easy
We use it for all our calling and texting needs, both on the desktop app and mobile app. It's used by our entire company. It helps us be able to call/text when we're away from our desks. It also allows us to text from our work line vs personal cell.
- Texting - you can do it from your work number.
- Barging - Coaching Groups allow managers to barge calls without their team members knowing (makes reps less nervous).
- Sell - you can identify filler words.
- SLIGHTEST delay - but this is actually helpful because it makes reps pause so they don't interrupt clients.
October 05, 2020
Must have if trying to save time on taking notes while in a call
We use it across the entire organization currently, and it is fantastic. Saves us time not having to write notes, and organizes all our call history in an effective way.
It saves time and gives us a record of what was said by who. That is critical when so much customer discovery is happening.
It saves time and gives us a record of what was said by who. That is critical when so much customer discovery is happening.
- Voice intelligence gives you insight into the tones of prospect.
- Speech coaching while talking (slow down, speed up, etc.)
- Transcribing calls is critical.
- I wish there was more seats for the starter package.
- More integration with Gmail and other tools.
- Pulling up some background on the caller while calling.
October 05, 2020
Great Voip system.
We use Dialpad companywide and each department has their own settings. Since the pandemic everyone has been working from home as well.
- Call flow is easy
- App is easy to navigate
- Easy to set your individual settings
- Admin settings are a bit complicated especially since we have a call queue, hold greeting and fall back message.
- Scheduling business hours could be easier. I wish we could schedule lunch breaks too.
- Dialpad support team is always available to help however, their different teams suck as billing teams & porting team may take more than 24 hours to respond to you.
October 27, 2020
Love Dialpad, great cloud phone system
I've been using a VOIP phone system for years and wanted to move to the cloud and cut my costs as well. I explored a host of options and Dialpad is top rated. It integrates with my Office 365 online subscription, pulls contacts, recent emails and has an app for my pc and ios. I can move from one device to another seamlessly and the quality is phenomenal.
- Integrates with Office 365 Online and Google G Suite
- Switches seamlessly from one device to another
- Transcribes calls
- Allows me to call or send a text message
- Enterprise qualities like music when on hold
- The ios app could be more robust. currently it does not allow the use to change settings.
September 24, 2020
Changing to Dialpad was an Amazing Success!
Dialpad is being used across the whole organization. It replaced our on-premises landline phone system. We needed a more versatile phone system and Dialpad fit the bill.
- Onboarding
- Setup
- Features
- The only issue we have had is that once a person is in your voicemail queue there is no way for them to hit 0 and go back to the operator.
November 23, 2020
Dialpad Talk is the answer to our phone/conference issues
We use it for everyone in our organization. We just moved to a new building and decided not to have desk phones. Dialpad Talk was the solution we used.
- We like that it has both a voice and video feature in one app
- Portable across devices
- I've had difficulty using bluetooth earbuds on my laptop; the app can't always locate them even when they've been connected the whole time
November 04, 2020
Dialpad is the wave of the future
The firm no longer utilizes traditional telephones; we use only Dialpad.
- Voices are clear.
- No static.
- Easy to make and receive calls.
- None - no issues [with] calls.