Very happy with Dialpad Ai Voice, Highly Recommend
I use it with clients to ensure that communication is private and HIPAA compliant. I like that I can access communication on any device, …
Dialpad Ai VoiceFormerly Dialpad Talk
Starting at $20 per user/per month
View PricingOverview
What is Dialpad Ai Voice?
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G…
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Popular Features
- Message alerts (43)8.585%
- Call recording (42)8.484%
- High quality audio (44)8.484%
- Voicemail Transcription (44)8.181%
Reviewer Pros & Cons
Video Reviews
3 videos
User Review: DialPad Talk Rates as Business-Class Tool For Daily User
03:31
User Review: DialPad Talk's Quality Compensates for It's Non-Competitive Pricing
02:35
Work Life Balance Aided by DialPad Talk's Number Shadowing: User Review
04:29
Pricing
Standard
$20.00
On Premise
per user/per month
Pro
$30.00
On Premise
per user/per month
Enterprise
Contact sales team
On Premise
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Dialpad Ai Voice?
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.
Dialpad Ai Voice Videos
Dialpad Talk
In this TrustRadius produced video, one of our teammates who has never used Dialpad before goes through an "unboxing" demo.
Dialpad Ai Voice Competitors
Dialpad Ai Voice Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
Frequently Asked Questions
Reviewers rate Mobile app for iOS and Mobile app for Android highest, with a score of 8.6.
The most common users of Dialpad Ai Voice are from Small Businesses (1-50 employees).
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(439)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Dialpad Talk has proven to be a reliable and versatile telephone system, allowing users to make and receive calls from anywhere. Users appreciate the seamless integration with Salesforce, which enables them to integrate client records and organize call log history. The software is widely used in various fields of work, serving as the primary form of communication throughout the day. It offers the flexibility of phone calls and texting, as well as the ability to create teams and work at the same pace. Dialpad Talk has been particularly useful for users in remote, rural areas, offering features like text messaging, voice-to-text voicemail, contact import, and multiple phone numbers. Many users highly recommend Dialpad Talk, especially for those who require a separate phone line for remote work, making it invaluable for hybrid work arrangements. Customer service teams rely on Dialpad Talk to keep in touch with customers, providing support through inbound and outbound calls. The visual voicemail feature helps manage calls from different metropolitan areas, allowing users to screen and determine the appropriate recipient. It is widely used in virtual schools for communication with parents and students, offering a well-designed application with useful features like notifications and autoreply. Sales organizations heavily rely on Dialpad Talk for their daily phone communication needs, with seamless integration with Google Workspace and Salesforce. The software has become instrumental in improving communication and collaboration within organizations by allowing for effective customer service and easy communication between teams.
Overall, users have had positive experiences with Dialpad Talk, considering it a reliable solution for their communication needs. While some users may have encountered issues or updates with the software, it has proven to be a valuable tool for tracking call counts, analyzing call outcomes, and reviewing call recordings. Dialpad Talk has been particularly useful during the COVID-19 pandemic by providing reliable phone service and facilitating remote communication for teams. Users are impressed with its reliability, ease of use, and ability to respond to techs in the field through text messages. The software has exceeded expectations in terms of its features, seamless user experience, cloud service, and AI technology for call tracking and keyword searching. It is highly regarded for its ease of use, beginner-friendly interface, and compatibility with various devices and services. Dialpad Talk is used in diverse industries, including law firms, insurance companies, and sales teams, to manage phone systems, track billable hours, and provide top-notch customer service. Key features that customers appreciate include call recording, call transcribing, call routing, and an online reporting dashboard.
Call Quality: Users have consistently stated that the call quality of Dialpad Talk is good. Several reviewers have mentioned that they appreciate the clear audio and reliable connection provided by the product.
Texting Abilities: Many users have appreciated the texting capabilities offered by Dialpad Talk. They find it helpful to be able to contact and call patients while maintaining anonymity, as well as coordinate with multiple contractors through quick notes and messaging function.
Auto Populating Caller ID: The ability of Dialpad Talk to auto populate caller ID has been mentioned positively by a number of users. This feature saves time for users as they don't have to manually input caller information, making their communication more efficient.
Confusing User Interface: Many users have found the user interface of the app to be confusing and difficult to navigate, especially during setup. They have expressed frustration with issues such as content not being brought in from iPhone users and a fixed online help chat dialogue/text box that covers important functions during configuration.
Clunky Call Drops and Connectivity Issues: Some users have experienced occasional clunky call drops and difficulty in connecting when not dialing out normally. They have complained about frequent updates that require tech support assistance and mentioned the lack of admin privileges as a drawback.
Unsatisfactory Support Experience: Users have expressed frustration with the support provided by the app, stating that it is not helpful. They suggested having more exact documentation of conversations and visual representations of data. Additionally, they desired AI prompted responses that offer insight into data or longer trends for better support experience.
Users recommend the software for its ease of use and user-friendly interface. They suggest using the desktop app, as it is highly recommended for small businesses and scalable. The software's analytic features are also praised, with users recommending exploring them. Users find the software easy to integrate with other systems and suggest opting for the version with integrations. However, some users have found the software to be unreliable in its current state.
Many reviewers recommend the software for companies that receive a lot of inbound calls, considering it a great investment. They advise taking overall strategy into account before using the software and suggest it especially if primarily using a cellphone for business calls. The iPhone app is acknowledged as fantastic, but a good internet connection is recommended for calls. The software is seen as a great solution for separating personal and business life, urging users to give it a try.
The software is perceived to have a user-friendly interface and many capabilities, but some users recommend considering other options before deciding on it. While overall feedback is positive, occasional issues have been mentioned. The VoiceAI feature is highly recommended, particularly for text messaging and VoIP calls. Employers are encouraged to use the software for easy communication with employees nationwide, but avoiding predatory companies is suggested.
In summary, users commonly recommend trying the software due to its user-friendly nature and scalability for small businesses. The analytic features and integrations are praised, along with the ability to separate personal and business communications. However, potential reliability issues and alternative options should be considered before fully committing to the software.
Attribute Ratings
Reviews
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February 09, 2023
Check out my review!
I use Dialpad everyday at work and it is amazing. I sometimes have a really hard time hearing what callers are telling me and the transcripts are very helpful. I would recommend this platform to anyone to running a business.
- Transcripts
- I can text
- I have my own number
- Being able to take one call at a time
- Blocking certain number
- Have customer support available
February 09, 2023
Dialpad is the best VOIP ever!
Score 10 out of 10
Vetted Review
Verified User
Dialpad has been the only mode of communication that I have with my boss and with their clients. As compared to the previous VOIP tool that I used, Dialpad was more dynamic, more reliable, and more flexible. It is very user-friendly, I didn't need much training to use this tool as it is intuitive, and the simple interface helps me do my work every single day. Moreover, whenever there's an issue with it, the customer service line is accessible and its reps have always went above and beyond to help me.
- intuitive design
- great after-sales service
- straightforward functions
- if i could only customize the ring tone, that would be great
February 09, 2023
Dialpad Talk - Review
It is the fastest and easiest way to achieve my work, the platform is easy to use and it also has tools that help develop my work. At present, communication even at a distance is very simple, but the truth is that the means we use for this are not of quality, and we feel subject to something that we simply need even though it does not work well. Dialpad Talk, however, is an enhanced platform with technology that makes communication with another person simple and fast. So far one of the best platforms I've had the opportunity to work with.
- Transcriptions
- Voice mails Notifications
- Contacts organization
- Would be good to have a translator
- An option to notify even when we are off-line
- Options to suggest country codes
February 09, 2023
I Love Dialpad!
Dialpad has become a way of life for me. Without it I don't know how I would do my job. It links perfectly with my phone, super easy to use and easy to read. It helps me stay organized and know exactly who I need to contact.
- Tracks who I am talking to
- Texts are simple with customers
- I can make calls outside the office
- I don't like the new way of saving a contact. The old way was better
February 09, 2023
Dialpad is an Educator's direct line to success
Virtual Learning requires a reliable communication tool with text and screen-share capabilities, while still protecting the privacy of both students and teachers. Dialpad has afforded me these options and maintains detailed contact logs for each individual student, which saves me a tremendous amount of documentation time.
- It provides transcripts of voicemail messages within minutes, so even when I'm in a meeting I get the gist of missed calls.
- It provides detailed communication metrics: call attempts, time stamps, text frequency, etc.
- I'm able to send/receive photos, small video files, and diagrams to students (and parents), while they're working in a corresponding segment.
- A better "group text" option would be helpful. I'd like the option to send mass (general) text announcements to which students could not reply.
- Sometimes the phone call doesn't connect or the call gets dropped temporarily. It would be helpful if DP would reconnect automatically.
- Perhaps DP could offer a designated phone number title so our calls don't register as "spam" on most initial parent contacts.
March 26, 2024
Talk All day
I use Dialpad every day. It is an amazing application, easy to use and to be connected with clients, the quality of the photo text is very good and can be saved to your PC. You can also sent photo screenshots of documents which is great when clients don't have access to email. We also use Dialpad Text within our staff members and it is very convenient with clients because you don't have to give your personal number and can still call or text them from your own device.
- Photo texts
- transcribes voice messages in english
- transcribing voice messages in spanish
February 09, 2023
selecting Dialpad was a great decision
This has replaced any physical phones in the office and easily forwards my business line calls to my cell phone. The phone app is excellent. I especially appreciate the transcripts of the phone messages. Plus, I can answer and talk on a call on my computer, I don't even need my cell with me in the office.
- Transcripts of calls
- Great app for mobile phone
- Very easy to use interface
- improve start-up screen
February 09, 2023
Dialpad is a cross-platform calling service.
I use Dialpad to communicate with my peers. The business problem Dialpad addresses are to provide a worldwide stable communications platform for an enterprise company. I can easily talk with anyone within the organization because of Dialpad. Dialpad also organizes my contact list, integrating with the active directory service making it easy to lookup employee phone numbers.
- Make phone calls
- Text messages
- Voice Messaging
- video meetings
- I'd like to see the ability to text bigger file sizes.
- Some of the STT is not 100% accurate.
- Recording calls is a feature I want
February 09, 2023
Strongly Recommend
Dialpad fits our company perfectly. We are not willing to go "cell phone only" for our employees and want each of our employees to have their own assigned phone number. Some employees want a desk phone and some want an app on their computers. Everyone wants an app on their phone and the ability to switch between them. Dialpad does all that for us and works very well.
- Make calls on multiple devices
- Receive calls on multiple devices
- Texts from your office phone
- More integrations into Google G Suite
January 24, 2023
Dialpad is exactly what we were looking for!
Score 10 out of 10
Vetted Review
Verified User
We recently switched to Dialpad from a competing VoIP phone service and I wish we switched sooner. We use Dialpad as our business phone system, our video conferencing solution and our internal chat and communication platform. Best thing is it does it all from one really nice desktop or mobile app.
- Business Phone Solution
- Internal text, talk and video communication. It replaced Slack and Zoom for us.
- Great software from the design to the reliability.
- I would like to see a better built in paging solution but they do have one, it just isn't as user friendly as the rest of the features.
May 26, 2018
Dialpad's Fast Start
We currently use Dialpad for all inbound and outbound calls made by Sales, Customer Success, and Support.
- Easy to use interface on both my laptop and my cell
- Can transfer calls seamlessly between desktop and cell phone
- Transcribing VMs save a bunch of time
- I'd love to see Dialpad match phone numbers to accounts and display some basic company level info
March 16, 2023
Business Phone Service that delivers
Score 10 out of 10
Vetted Review
Verified User
We migrated from an on-prem Mitel system, using multiple voice service providers in the U.S. and Mexico, to Dialpad. This assisted us in reducing costs and complexity. During our migration, the Dialpad team was very responsive and the overall transition could not have been smoother.
Some of the key benefits we gained by moving to Dialpad were:
Some of the key benefits we gained by moving to Dialpad were:
- Getting rid of a problematic service provider (Windstream) along with others who required additional SIP/PRI connections to our facilities.
- Removing voice server equipment and maintenance.
- Improved call center capabilities that integrate with Salesforce.
- Dialpad is cloud based so users can work remotely if needed.
- Multiple platform support, several users work from their computer or mobile phone, few have physical phones.
- Easy to manage and control, with the ability to setup office based admins.
- Call recording, transcription in real time and AI capabilities
- Call Transcription
- Can use for notes after the call
- Recognizing and erasing when credit card information is given. We have trained our customer service team to disable AI while taking that information.
Score 10 out of 10
Vetted Review
Verified User
Our main communication platform for voice, meetings, and call center is Dialpad Ai Voice. Previously, we used a combination of various applications that relied on each other. Since transitioning to Dialpad Ai Voice, we have benefited from having a single, dependable, user-friendly platform that is easy to oversee. As a result, staff morale has improved, and customer satisfaction has increased.
- We are highly satisfied with the user-friendliness of Dialpad Ai Voice. Although we dedicated additional time to train and granted early access to allow ample time for acquainting with the system, the majority of users were able to start using it without much guidance.
- The implementation and support teams have been exceptional. They've promptly provided answers and helped to troubleshoot issues.
- One comprehensive platform for all needs - voice, meeting and call center - has really streamlined training and helped with adoption.
- Users are unable to adjust colors of status indicators. For example, if an employee sets a custom status for Lunch or Out of Office, the indicator remains green like they're still available.
- Backgrounds for non-video meetings are controlled by Dialpad Ai Voice, so you can't remove or set backgrounds for users.
- While we can add custom on-hold music, we can't remove audio options that are provided out-of-the-box.
November 26, 2021
Dialpad Has Yet To Let Me Down!
The convenience of using Dialpad for communicating with clients is a breeze, especially the texting feature. I'm able to keep in contact with my clients and it automatically syncs with SalesForce, which makes my job so much easier!
- Call Quality
- Text Feature
- SalesForce Sync
- UI
November 27, 2021
I would highly recommend Dialpad Talk to Business Operations.
Score 10 out of 10
Vetted Review
Verified User
I currently use Dialpad [Talk] to receive verbal X-Ray orders. As well as to call doctors and facilities to confirm that the X-Ray reports have been received. I enjoy the ease of communication Dialpad [Talk] offers.
- Saving contacts
- Texting contacts
- Multiple options for calls during the calls
- How to delete contacts
November 24, 2021
So happy I have it as a tool.
I use Dialpad daily. Whether it's taking incoming calls, making outgoing calls, or sending/receiving text messages from the software; I always have Dialpad open on my computer. My favorite aspect of the software is how it synchronizes with my orgs, Salesforce, and updates my accounts anytime I make or receive a call with any of the accounts I am working with. In addition, I use the text messaging feature all the time. I also really enjoy how I can set up my work hours so that once 5 pm rolls around, any calls or messages will receive an automatic response providing my accounts with contact information if they need immediate support.
- 3-way conference calling.
- Text Messaging.
- Outgoing calls.
- Incoming Calls.
- Synchronizing with Salesforce.
- Introduce GIF integrations for text messaging.
October 31, 2023
Thank God for Dialpad!
Score 10 out of 10
Vetted Review
Verified User
My company is using Dialpad Ai mainly to consolidate the multiple telcom carriers we have throughout the many locations we have across many states. We also wanted to take advantage of the more modern features and reporting capabilities.
- Call routing
- Analytics
- Collaborative Communications
- Administration
- Visibility into the device type and MAC address for each line/user
September 28, 2023
Dialpad Ai Voice - Highly Recommended
I use Dialpad Ai Voice to transcribe all of my customer calls and virtual meetings. <br><br>The problem that it addresses is not having to go back and listen to recorded calls to find important details <br>from the conversation. With Ai I can quickly locate the part of the conversation that I need.
- transcribes the whole conversation for me
July 01, 2019
Dialpad is the only choice!
Saintly Solutions has chosen Dialpad as our VOIP solution. Dialpad not only provides a great Voice-Over IP service, but also tightly integrates with Google's GSuite.
- VOIP
- Integration with Google's GSuite
- Mobile App
- Support is not as good as it could be
September 12, 2019
Calls & texts made easy
We use it for all our calling and texting needs, both on the desktop app and mobile app. It's used by our entire company. It helps us be able to call/text when we're away from our desks. It also allows us to text from our work line vs personal cell.
- Texting - you can do it from your work number.
- Barging - Coaching Groups allow managers to barge calls without their team members knowing (makes reps less nervous).
- Sell - you can identify filler words.
- SLIGHTEST delay - but this is actually helpful because it makes reps pause so they don't interrupt clients.
September 12, 2019
In Dialpad We Trust
We use Dialpad as our landline replacement and have since it started. As a result, as we expand, we don't send people desk phones, we simply have them use their own mobile phones and the Dialpad applications or the apps that can run inside the Chrome browser or the downloaded apps for Macs and PCs. This has saved us thousands of dollars over time. We use it across the entire company so the voice, video, and texting allows us the functionality of online platforms inside the company and the convenience of talking by phone to outsiders.
- Great audio quality.
- Very easy to set up, and easy to use.
- Video inside the company is a big plus.
- There's a major need to integrate Dialpad and UberConference.
- Dialpad's Integration with Slack is good but could be better and easier to deploy.
- The lack of handover from WiFi to LTE is a big problem.
September 12, 2019
Highly Recommend Dialpad!
We use Dialpad across the entire company. We use it for inbound and outbound calls and texts. It integrates with Uber Conference to make conferencing seamless and also integrates with our ATS.
- Call quality is usually perfect. It's very rare that calls drop or have sound issues from our end of the line.
- The phone app works well and makes it easy to make calls from the home office.
- The integration with Salesforce makes click-to-dial seamless.
- The app has frequent updates and functionality is not at it's best unless you have the latest version. It would be nice if it didn't require multiple updates on a weekly basis.
- Sometimes I miss calls without seeing them appear when the caller is calling.
February 17, 2020
Dial in to Dialpad for easy communication
Dialpad is used by our entire organization. It's incredibly helpful to have an easily accessible list of contacts across departments at our fingertips. Call forwarding is especially useful when calls come into the wrong department. I love that all text messages, calls, and voicemails are kept in-line with the same contact, making tracking history of contact easy and reliable. The user interface is simple, clean, and easy to use. The ability to customize voicemails, when calls go straight to voicemail and other settings make Dialpad an efficient way to handle various business communication needs without a complicated interface.
- Elegant and easy to navigate user-interface.
- Tracking call/message history by contact all in one place.
- I haven't seen the spam filtering functions in use and I tend to get frequent spam calls.
- Sometimes finding the right settings is challenging, as there are multiple places where settings can be adjusted.
December 27, 2023
dialpad solves all communication issues
i use dialpad everyday to communicate with customers and other office employees. it has a very easy and reliable app to use. it saves and stores my contacts list and allows me to live view calls my employees are currently handling and has a great voicemail feature as well as easy to text message from
- calling
- admin features
- live view
- voicemail
- live transcribe
- all calls recorded
- call waiting
December 27, 2023
Dependable Tool
Score 10 out of 10
Vetted Review
Verified User
Dialpad has given me an effective way to make calls in an efficient manner. The application is also available on my cell phone in case I need to forward work calls. The audio is clear and reliable (both desktop and mobile). Transcription is very accurate. The analytics tab helps me to stay on track with my goals and identify any trends. Their customer service is attentive and open to feedback. Overall, everything we need.
- Transcription
- Analytics
- Clear Audio
- having a direct link to analytics from the pop out
- call waiting (switching between or adding calls) is too hard
- share a transcription via email or download