Dialpad Talk

Dialpad Talk

Customer Verified
Top Rated
Dialpad Talk

Overview

Reviews

Dialpad Hype

9
Dialpad [Talk] has been great for our company, makes it super easy for us to communicate anything to the entire team in just a matter of …

Reviewer Pros & Cons

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Pricing

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Standard

$20.00

On Premise
per user/per month

Pro

$30.00

On Premise
per user/per month

Enterprise

Contact sales team

On Premise

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Dialpad Talk?

Dialpad Talk is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.

Dialpad has four specialized product offerings that focus on customer/client engagement and communication.

Dialpad Talk: Business phone system with advanced features like voice recognition and call monitoring.

Dialpad Meetings: Web and video meetings with screen sharing and Voice Intelligence.

Dialpad Sell: Sales dialer built for inside sales teams' calls and coaching.

Dialpad Contact Center: Inbound and outbound call center.

Dialpad Talk Video

Dialpad Talk

Dialpad Talk Competitors

Dialpad Talk Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Mac
Mobile ApplicationNo

Alternatives

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Frequently Asked Questions

What is Dialpad Talk's best feature?

Reviewers rate Usability highest, with a score of 8.6.

Who uses Dialpad Talk?

The most common users of Dialpad Talk are from Small Businesses and the Insurance industry.

Reviews

(1-25 of 145)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Easy setup and management
  • Works with desk phones, cell phones, headsets on computers...
  • Voice Intelligence. This works amazingly well after using it for a period of time and allowing it to learn and improve itself.
  • I would like to see more configuration options with desk phones. Right now, I can add a phone by entering in the device-specific provisioning server and then thats it. I then have the option to remove it. I want more!
  • As an admin, Id like to be able to login to each of my users' accounts and make sure settings are correct vs having to walk over to their computers or asking them for their login info.
  • Some sort of application self checker. What I mean by this is I have some users using the desktop app, some not using it and some using a combination of both. Since there are multiple options for a user to accomplish the goal of taking calls, it would make sense to me to have the app actively check for all simultaneous instances of Dialpad [Talk] running and make the suggestion to use one or the other or even link you to the place you should be. This may be a unique situation to us as we are using Dialpad [Talk] as an integrated service in our dispatching software.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Live transcription of phone calls.
  • Ability to switch live calls between devices.
  • Phone call analytics deep diving ability.
  • When Dialpad app is open on my desktop, and I answer a call on my cell phone, I would like to be able to follow through with the phone call. Sometimes the call does not register on the device (or at least I am unable to hear the caller speaking at times).
  • Scrolling of the active call when two calls are displaying, especially when disconnecting from one of the calls needs to be improved. I sometimes mistakenly hang up on the incorrect caller.
Gina Yfarraguerri | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Customer support is super fast and effective
  • Gives an amazing visual overview using charts
  • Allows you to view the full call journey
  • The downloads could include other formats and only download the columns that have been used.
  • One person should be able to make calls using a secondary number with a different area code without losing their primary one.
  • Include all type of admin changes in the changelog
Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Notifications- via e-mails, calendar links and otherwise are very helpful when dealing with information that may otherwise get lost or forgotten in conversations
  • Access- Being able to access calls on the go via your own cell phone or using your laptop to help free up your hand and get real time speech intelligibility is much appreciated
  • Variety- Options for quick chats and sending photos, video calls to share screens when necessary, and your most recent calls available on the same screen you are already looking at adds to workplace efficiency
  • Speech intelligibility is available, but poor. Please do better, otherwise it is of little help
  • The number that shows up when receiving/making a call is often confusing, inaccurate or misleading to both caller and receiver.
  • Instructions when first signing up are a bit difficult for older generations to understand. Particularly setting up the Dialpad [Talk] program on laptop versus setting up on your cell phone. Please make this function clearer and describe the distinction between both for those who need extra assistance with technology
August 25, 2021

Dialpad Hype

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Streamlined communication between employees
  • Keep records of phone calls, and voicemails
  • Mobile user friendly
  • Dialpad [Talk] fits all our needs
November 27, 2021

Dialpad Talk Has It All

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Transcription
  • Recognizing when I make a commitment on a call
  • Call summary has awesome information
  • My weekly comm report
  • Love to see a VM greeting that offers the caller to have me paged inside the office
  • Send me a transcription of VM and then delete the msg
  • Integrate with a door phone like Grandstream that can make the phone perform differently based on when you are in the office vs out
James Worobe, MBA | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • As a dialer, it manages all parts of the call including multi-party calls.
  • The program provides a pretty decent transcription of all calls that can be saved internally or externally (cloud) for future reference. The transcription seems to learn words as it is used more often (fewer mistakes)
  • The transcription allows me to follow more closely the conversation as I have some difficulty hearing speech over the phone.
  • I currently have not had any issues come up that I think could be improved.
November 02, 2021

This Is A Game Changer

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • real-time, knowledgeable Customer service
  • advanced technology
  • there is delay in talking...we find ourselves talking over our patients because of the delay
  • the ability to forward voice messages on the phone app
  • streamline the dashboard
  • get better sms product. We still have to use a sms software to send out mass messages to patients
Ray Domingo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Ability to transfer a call from your PC to your mobile phone (or vice versa).
  • Ability to use your business phone number on your mobile phone for calls and text messaging.
  • Call Transcription - Being able to review the conversation helps keep important notes accurate.
  • Favorite List - keeps current clients or regular clients at the top for easy access.
  • I wish it had an integration with my CRM, but that's only for convenience and not an issue.
  • Took me a week or two to get used to the mobile app and get the settings right, but to me, that's just a normal "new product" break-in time.
David Menjura | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source
  • Quality of Calls
  • Voice Transcription
  • Integrations
  • Ease of Use
  • Having to wait additonal time for the number to be dialed from Salesforce.
  • MMS Messaging
  • Additional Integrations
Kyle Seckler | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Easy click functionality
  • Clear connectivity
  • Smooth interface
  • Instead of just icons, have name labels for different features.
  • Option for more general overlay, so users don't [have to] click too many buttons.
  • Customization on the end user's part!
August 25, 2021

Dialpad [Talk]

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Making/receiving phone calls
  • Sending/receiving text messages
  • Ease of use.
  • The UI could be a little bit cleaner. Making a phone call takes up the entire window, whereas everything else is within the window.
  • The transcribing could using some tweaking, as well as ability to pick up other languages.
Paul Wheeler | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • I enjoy the analytics Dialpad [Talk] uses, could use some SMS data though
  • The customer service is top notch. Super helpful anytime I have asked something.
  • I also enjoy that I was able to set the system up and brand it to my company.
  • Add SMS data - who sent one, was one received...
November 02, 2021

Dialpad is a good choice

Todd Collins | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • sales calls - in and outbound - basic calling
  • Voicemail - voice to text is still a bit difficult
  • VOIP app on our mobile phones is helpful
  • voice to text is decent
  • contact management is not so great - have a ton of duplicates
  • sync with other apps is sometimes not the greatest - which app is the primary record becomes very relevant.
Patrick Krawietz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Allows user to text via their desk top computer
  • Allows user to make and receive calls via their desk top computer
  • Allows user to fax via their desk top computer
  • Archives all activity
  • I haven't come across any items that could be improved at present.