Dialpad Talk

Dialpad Talk

Customer Verified
Top Rated
Score 8.3 out of 10
Top Rated
Dialpad Talk

Overview

What is Dialpad Talk?

Dialpad Talk is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365,...
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Recent Reviews

Good Value

8 out of 10
October 28, 2022
We are a very mobile company, often working from the road or alternate locations so having a phone service that is mobile and portable is …
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it's a meh for me

8 out of 10
October 25, 2022
We've been using Dialpad for about 8 months now. Though there are bugs at times where the app won't work as quickly as we'd like, (call …
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Verified User
Manager
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

3 videos

Record a reviewView Playlist
User Review: DialPad Talk Rates as Business-Class Tool For Daily User
03:31
User Review: DialPad Talk's Quality Compensates for It's Non-Competitive Pricing
02:35
Work Life Balance Aided by DialPad Talk's Number Shadowing: User Review
04:29
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Pricing

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Standard

$20.00

On Premise
per user/per month

Pro

$30.00

On Premise
per user/per month

Enterprise

Contact sales team

On Premise

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Dialpad Talk
01:23
Dialpad Top Features: Is It a Good Option?
04:02
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Product Details

What is Dialpad Talk?

Dialpad Talk is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.

Dialpad has four specialized product offerings that focus on customer/client engagement and communication.

Dialpad Talk: Business phone system with advanced features like voice recognition and call monitoring.

Dialpad Meetings: Web and video meetings with screen sharing and Voice Intelligence.

Dialpad Sell: Sales dialer built for inside sales teams' calls and coaching.

Dialpad Contact Center: Inbound and outbound call center.

Dialpad Talk Videos

Dialpad Talk
In this TrustRadius produced video, one of our teammates who has never used Dialpad before goes through an "unboxing" demo.

Dialpad Talk Competitors

Dialpad Talk Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationNo

Frequently Asked Questions

RingCentral MVP, 8x8 Contact Center, and Fuze are common alternatives for Dialpad Talk.

Reviewers rate Usability highest, with a score of 7.5.

The most common users of Dialpad Talk are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

 (340)

Attribute Ratings

Reviews

(1-25 of 218)
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January 30, 2023

Dialpad: Solid Phone System Enhanced by AI, Automations, HD Quality Voice and Great Customer Service!

Verified User
Team Lead in Information Technology
Electrical & Electronic Manufacturing Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Pros and Cons
  • HD Quality Voice
  • IVR Custom Menu Options
  • Remote Teams Connection and Management
  • Call Recording
  • Transcriptions in real time
  • Hubspot Integration
  • Zapier Integration
  • Granular permissions for admin/regular users
  • Hubspot Integration Fields Management
  • Can be a bit Pricy for New Features
January 24, 2023

Dialpad is exactly what we were looking for!

Dario Baldoni | TrustRadius Reviewer
Dario Baldoni
VP Technology & Marketing
Concrete Countertop Solutions (Construction, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Pros and Cons
  • Business Phone Solution
  • Internal text, talk and video communication. It replaced Slack and Zoom for us.
  • Great software from the design to the reliability.
  • I would like to see a better built in paging solution but they do have one, it just isn't as user friendly as the rest of the features.
November 02, 2022

We use this service for remote work

Verified User
Representative in Customer Service
Food & Beverages Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Pros and Cons
  • Shows record of customer calls and messages
  • Organizes employees
  • Creates index of customers
  • Issues with notifications not working on some computers
  • Voice to text could be improved
  • Ability to put clients on hold immediately
October 31, 2022

Dialpad Talk offers great VoIP service at affordable prices.

Verified User
Administrator in Information Technology
Real Estate Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Pros and Cons
  • Dialpad Talk's app is free and reliable.
  • Dialpad Talk's administration is generally easy and trouble-free
  • Can support most Polycoms with no issues.
  • Phone activation and deactivation can be annoying.
  • They don't always have phone numbers available in the area you want
October 28, 2022

Good Value

Steve Messana | TrustRadius Reviewer
Steve Messana
Ower
CAP CITY RENTALS LLC (Hospitality, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Pros and Cons
  • identifies business calls vs personal calls
  • accessible from anywhere
  • interface on desktop is difficult to navigate during setup
  • dialing on Android is confusing with the way the forwarding number shows instead of the number you are calling
October 27, 2022

Talk The Talk Reliably!

Verified User
Manager in Marketing
Marketing & Advertising Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Pros and Cons
  • Easily Records Calls.
  • Efficient Reporting Dashboard To Sort By Department Or Type Of Call.
  • Clear & Reliable Phone Calls.
  • Sometimes Connection Can Be Weak.
  • App Can Slow Down My Computer.
  • Spam Calls Aren't Always Filtered Out
October 27, 2022

Connects to Salesforce, can be glitchy and does not do mass SMS, as we were told.

MC
Moriah Candler
Program Director
Big Brothers Big Sisters (Non-profit Organization Management, 11-50 employees)
Score 3 out of 10
Vetted Review
Verified User
Pros and Cons
  • Transfer calls to other staff
  • Integrate to Salesforce
  • Log texts and calls in one place
  • Call quality.
  • VERY difficult to reach someone for help
  • I was told we could do mass marketing texts through DialPad Talk. After signing on, found out we cannot.
  • It connects to the contact in Salesforce but does not connect to the "related to" pages in Salesforce.
  • We were very interested in the transcript function and it worked very well in the demo. However, it is not that good in the actual product. To the point that we are no longer using this function.
  • App can be glitchy at times.
  • Calls can be slow to connect.
October 25, 2022

it's a meh for me

Verified User
Manager in Customer Service
Retail Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Pros and Cons
  • One source for texting and calling.
  • User friendly
  • Works well as inter office and external
  • Quicker more seamless while on the mobile version.
  • Texting templates
  • Delay while on phones calls. Mild, but noticeable.
October 21, 2022

Dialpad is the #1 tool for Sales Teams

Verified User
Executive in Corporate
Transportation/Trucking/Railroad Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Pros and Cons
  • Outbound Sales
  • Click to call
  • Phone call reporting
  • inbound phone calls through the mobile app
  • Better customer support through T-Mobile. Horrible service and cannot effectively communicate with them. When I want to add licenses it takes days or weeks to get a response.
October 21, 2022

JT Famularo - Sands Investment Group

Verified User
Advisor in Sales
Commercial Real Estate Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Pros and Cons
  • number of calls
  • recording
  • organization
  • analytics
  • statistics
  • call lag -- sometimes there is a delay between my talking and the person on the receiving end.
  • call clarity - to improve static of calls, once in a while, the signal is not strong.
October 17, 2022

Dialpad is good but could be Great!

JT
Jan Tillman
Manager
Sasquatch Booking Center (Facilities Services, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Pros and Cons
  • Allows for tracking of callers.
  • Assists in rating employee performance.
  • Gives analytical data for reporting.
  • Needs to integrate with Service Titan so that Voice Prints/call recordings are also stored in Service Titan rather than just being stored in Dialpad.
  • Protects that Dialpad user against the numbers being so easily marked as spam.
  • Should make the Caller ID with the business name that is listed in Dialpad visible to persons that you are calling. Why have the ability to put in a caller ID if the call recipient doesn't see it?
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