Unified Communications Doesn't Have to be Scary
When 2020 hit us, and many employees had to work from home as businesses shut down, we faced challenges we weren't prepared for. Deploying …
Dialpad Talk
Top Rated
Dialpad Talk
Overview
Reviews
Reviewer Pros & Cons
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Pricing
View all pricingStandard
$20.00
On Premise
per user/per month
Pro
$30.00
On Premise
per user/per month
Enterprise
Contact sales team
On Premise
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
What is Dialpad Talk?
Dialpad Talk is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.
Dialpad has four specialized product offerings that focus on customer/client engagement and communication.
Dialpad Talk: Business phone system with advanced features like voice recognition and call monitoring.
Dialpad Meetings: Web and video meetings with screen sharing and Voice Intelligence.
Dialpad Sell: Sales dialer built for inside sales teams' calls and coaching.
Dialpad Contact Center: Inbound and outbound call center.
Dialpad has four specialized product offerings that focus on customer/client engagement and communication.
Dialpad Talk: Business phone system with advanced features like voice recognition and call monitoring.
Dialpad Meetings: Web and video meetings with screen sharing and Voice Intelligence.
Dialpad Sell: Sales dialer built for inside sales teams' calls and coaching.
Dialpad Contact Center: Inbound and outbound call center.
Dialpad Talk Video
Dialpad Talk
Dialpad Talk Competitors
Dialpad Talk Technical Details
| Deployment Types | On-premise, SaaS |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
Alternatives
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Frequently Asked Questions
What are Dialpad Talk's top competitors?
What is Dialpad Talk's best feature?
Reviewers rate Usability highest, with a score of 8.6.
Who uses Dialpad Talk?
The most common users of Dialpad Talk are from Small Businesses and the Insurance industry.
Reviews and Ratings
(240)
Ratings
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(1-25 of 145)- Popular Filters
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December 19, 2021
Unified Communications Doesn't Have to be Scary
- Easy deployment
- Excellent customer service
- Great Training
- N/A
November 27, 2021
Dialpad impact on Freedom & Legacy Advisors
- Low Cost
- Local phone number
- Sound quality
- Link to Excel to Autodial
- Messaging
- Speed of dialed connection[.]
- Sound quality can always be improved[.]
- Lower cost???
November 26, 2021
Dialpad Has Yet To Let Me Down!
- Call Quality
- Text Feature
- SalesForce Sync
- UI
November 09, 2021
Dialpad Talk is a solid choice for small business
- Easy setup and management
- Works with desk phones, cell phones, headsets on computers...
- Voice Intelligence. This works amazingly well after using it for a period of time and allowing it to learn and improve itself.
- I would like to see more configuration options with desk phones. Right now, I can add a phone by entering in the device-specific provisioning server and then thats it. I then have the option to remove it. I want more!
- As an admin, Id like to be able to login to each of my users' accounts and make sure settings are correct vs having to walk over to their computers or asking them for their login info.
- Some sort of application self checker. What I mean by this is I have some users using the desktop app, some not using it and some using a combination of both. Since there are multiple options for a user to accomplish the goal of taking calls, it would make sense to me to have the app actively check for all simultaneous instances of Dialpad [Talk] running and make the suggestion to use one or the other or even link you to the place you should be. This may be a unique situation to us as we are using Dialpad [Talk] as an integrated service in our dispatching software.
January 25, 2022
One of the Best Communication Tools for Your Business
- Live transcription of phone calls.
- Ability to switch live calls between devices.
- Phone call analytics deep diving ability.
- When Dialpad app is open on my desktop, and I answer a call on my cell phone, I would like to be able to follow through with the phone call. Sometimes the call does not register on the device (or at least I am unable to hear the caller speaking at times).
- Scrolling of the active call when two calls are displaying, especially when disconnecting from one of the calls needs to be improved. I sometimes mistakenly hang up on the incorrect caller.
August 25, 2021
Couldn't have made a better choice
- Customer support is super fast and effective
- Gives an amazing visual overview using charts
- Allows you to view the full call journey
- The downloads could include other formats and only download the columns that have been used.
- One person should be able to make calls using a secondary number with a different area code without losing their primary one.
- Include all type of admin changes in the changelog
August 25, 2021
Useful product for smaller teams with many clients/projects
- Notifications- via e-mails, calendar links and otherwise are very helpful when dealing with information that may otherwise get lost or forgotten in conversations
- Access- Being able to access calls on the go via your own cell phone or using your laptop to help free up your hand and get real time speech intelligibility is much appreciated
- Variety- Options for quick chats and sending photos, video calls to share screens when necessary, and your most recent calls available on the same screen you are already looking at adds to workplace efficiency
- Speech intelligibility is available, but poor. Please do better, otherwise it is of little help
- The number that shows up when receiving/making a call is often confusing, inaccurate or misleading to both caller and receiver.
- Instructions when first signing up are a bit difficult for older generations to understand. Particularly setting up the Dialpad [Talk] program on laptop versus setting up on your cell phone. Please make this function clearer and describe the distinction between both for those who need extra assistance with technology
August 25, 2021
Dialpad Hype
- Streamlined communication between employees
- Keep records of phone calls, and voicemails
- Mobile user friendly
- Dialpad [Talk] fits all our needs
November 27, 2021
Dialpad Talk Has It All
- Transcription
- Recognizing when I make a commitment on a call
- Call summary has awesome information
- My weekly comm report
- Love to see a VM greeting that offers the caller to have me paged inside the office
- Send me a transcription of VM and then delete the msg
- Integrate with a door phone like Grandstream that can make the phone perform differently based on when you are in the office vs out
November 02, 2021
I Didn't Think I'd Like It, But I Do
- As a dialer, it manages all parts of the call including multi-party calls.
- The program provides a pretty decent transcription of all calls that can be saved internally or externally (cloud) for future reference. The transcription seems to learn words as it is used more often (fewer mistakes)
- The transcription allows me to follow more closely the conversation as I have some difficulty hearing speech over the phone.
- I currently have not had any issues come up that I think could be improved.
November 02, 2021
This Is A Game Changer
- real-time, knowledgeable Customer service
- advanced technology
- there is delay in talking...we find ourselves talking over our patients because of the delay
- the ability to forward voice messages on the phone app
- streamline the dashboard
- get better sms product. We still have to use a sms software to send out mass messages to patients
November 02, 2021
Dialpad has been a great addition to my company.
- Ability to transfer a call from your PC to your mobile phone (or vice versa).
- Ability to use your business phone number on your mobile phone for calls and text messaging.
- Call Transcription - Being able to review the conversation helps keep important notes accurate.
- Favorite List - keeps current clients or regular clients at the top for easy access.
- I wish it had an integration with my CRM, but that's only for convenience and not an issue.
- Took me a week or two to get used to the mobile app and get the settings right, but to me, that's just a normal "new product" break-in time.
November 02, 2021
Dialpad, Weaponize your communications
- Quality of Calls
- Voice Transcription
- Integrations
- Ease of Use
- Having to wait additonal time for the number to be dialed from Salesforce.
- MMS Messaging
- Additional Integrations
January 17, 2022
Virtualize your business and save money
- Mobile integration
- Virtual voicemail
- Call blocking / screening
- Computer application
- When answering from the mobile application, the computer application continues to ring with a delay.
January 04, 2022
Dialpad to ease your business needs
- Talk
- Text
- Video
- Conference calls
- Video on how to use
- Video is not as easy as zoom
- Added voicemail
September 08, 2021
Dialpad Talks the Talk, and Walks the Walk
- Easy click functionality
- Clear connectivity
- Smooth interface
- Instead of just icons, have name labels for different features.
- Option for more general overlay, so users don't [have to] click too many buttons.
- Customization on the end user's part!
August 25, 2021
Dialpad [Talk]
- Making/receiving phone calls
- Sending/receiving text messages
- Ease of use.
- The UI could be a little bit cleaner. Making a phone call takes up the entire window, whereas everything else is within the window.
- The transcribing could using some tweaking, as well as ability to pick up other languages.
August 25, 2021
Great experience with Dialpad [Talk]!
- Shows all communications (messages, calls, missed calls, voicemails) in one thread
- Shows user phone number at the top of the page
- Allows you to rename phone numbers for easy access
November 27, 2021
I would highly recommend Dialpad Talk to Business Operations.
- Saving contacts
- Texting contacts
- Multiple options for calls during the calls
- How to delete contacts
November 26, 2021
Great VOIP System
- Calls
- Text messages
- Call Transfers
- Three way calls
- It would be cool if there was an internal company chat feature.
November 02, 2021
Dialpad Enhances the Customer Service Experience
- Clarity of the call
- Easy to install and use
- You guys are ahead of the game, I honestly can't suggest any improvement features. I love the fact that you ask because that shows how intense you are in customer retention and that's Key.
November 02, 2021
Affordable platform with the right amount of bells and whistles
- I enjoy the analytics Dialpad [Talk] uses, could use some SMS data though
- The customer service is top notch. Super helpful anytime I have asked something.
- I also enjoy that I was able to set the system up and brand it to my company.
- Add SMS data - who sent one, was one received...
November 02, 2021
Great for all employees!
- Record Calls
- Display History of Calls by Number
- Saves Voicemails
- Voice recording does not always catch correct wording being used
November 02, 2021
Dialpad is a good choice
- sales calls - in and outbound - basic calling
- Voicemail - voice to text is still a bit difficult
- VOIP app on our mobile phones is helpful
- voice to text is decent
- contact management is not so great - have a ton of duplicates
- sync with other apps is sometimes not the greatest - which app is the primary record becomes very relevant.
November 02, 2021
Dialpad; better than using mobile phones!
- Allows user to text via their desk top computer
- Allows user to make and receive calls via their desk top computer
- Allows user to fax via their desk top computer
- Archives all activity
- I haven't come across any items that could be improved at present.