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Dialpad Ai Voice

Dialpad Ai Voice
Formerly Dialpad Talk

Overview

What is Dialpad Ai Voice?

Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G…

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Recent Reviews

Talk All day

10 out of 10
March 26, 2024
Incentivized
I use Dialpad every day. It is an amazing application, easy to use and to be connected with clients, the quality of the photo text is very …
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TrustRadius Insights

Dialpad Talk has proven to be a reliable and versatile telephone system, allowing users to make and receive calls from anywhere. Users …
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Two sided sword

7 out of 10
December 29, 2023
Incentivized
I use the Dialpad Ai Voice desktop app as well as the physical phone on my desk. The business problems the Dialpad Ai Voice address is …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Message alerts (39)
    8.5
    85%
  • Call recording (38)
    8.4
    84%
  • High quality audio (41)
    8.3
    83%
  • Voicemail Transcription (40)
    8.0
    80%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

3 videos

User Review: DialPad Talk Rates as Business-Class Tool For Daily User
03:31
User Review: DialPad Talk's Quality Compensates for It's Non-Competitive Pricing
02:35
Work Life Balance Aided by DialPad Talk's Number Shadowing: User Review
04:29
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Pricing

View all pricing

Standard

$20.00

On Premise
per user/per month

Pro

$30.00

On Premise
per user/per month

Enterprise

Contact sales team

On Premise

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

8
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.9
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5
Avg 8.0

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.9
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.1
Avg 8.1

Call Management

Customized phone system settings

8.2
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

8.5
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

8.1
Avg 7.4
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Product Details

What is Dialpad Ai Voice?

Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.

Dialpad Ai Voice Videos

Dialpad Talk
In this TrustRadius produced video, one of our teammates who has never used Dialpad before goes through an "unboxing" demo.

Dialpad Ai Voice Competitors

Dialpad Ai Voice Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationNo

Frequently Asked Questions

RingEX, 8x8 Contact Center, and Fuze are common alternatives for Dialpad Ai Voice.

Reviewers rate Mobile app for Android highest, with a score of 8.6.

The most common users of Dialpad Ai Voice are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(436)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Dialpad Talk has proven to be a reliable and versatile telephone system, allowing users to make and receive calls from anywhere. Users appreciate the seamless integration with Salesforce, which enables them to integrate client records and organize call log history. The software is widely used in various fields of work, serving as the primary form of communication throughout the day. It offers the flexibility of phone calls and texting, as well as the ability to create teams and work at the same pace. Dialpad Talk has been particularly useful for users in remote, rural areas, offering features like text messaging, voice-to-text voicemail, contact import, and multiple phone numbers. Many users highly recommend Dialpad Talk, especially for those who require a separate phone line for remote work, making it invaluable for hybrid work arrangements. Customer service teams rely on Dialpad Talk to keep in touch with customers, providing support through inbound and outbound calls. The visual voicemail feature helps manage calls from different metropolitan areas, allowing users to screen and determine the appropriate recipient. It is widely used in virtual schools for communication with parents and students, offering a well-designed application with useful features like notifications and autoreply. Sales organizations heavily rely on Dialpad Talk for their daily phone communication needs, with seamless integration with Google Workspace and Salesforce. The software has become instrumental in improving communication and collaboration within organizations by allowing for effective customer service and easy communication between teams.

Overall, users have had positive experiences with Dialpad Talk, considering it a reliable solution for their communication needs. While some users may have encountered issues or updates with the software, it has proven to be a valuable tool for tracking call counts, analyzing call outcomes, and reviewing call recordings. Dialpad Talk has been particularly useful during the COVID-19 pandemic by providing reliable phone service and facilitating remote communication for teams. Users are impressed with its reliability, ease of use, and ability to respond to techs in the field through text messages. The software has exceeded expectations in terms of its features, seamless user experience, cloud service, and AI technology for call tracking and keyword searching. It is highly regarded for its ease of use, beginner-friendly interface, and compatibility with various devices and services. Dialpad Talk is used in diverse industries, including law firms, insurance companies, and sales teams, to manage phone systems, track billable hours, and provide top-notch customer service. Key features that customers appreciate include call recording, call transcribing, call routing, and an online reporting dashboard.

Call Quality: Users have consistently stated that the call quality of Dialpad Talk is good. Several reviewers have mentioned that they appreciate the clear audio and reliable connection provided by the product.

Texting Abilities: Many users have appreciated the texting capabilities offered by Dialpad Talk. They find it helpful to be able to contact and call patients while maintaining anonymity, as well as coordinate with multiple contractors through quick notes and messaging function.

Auto Populating Caller ID: The ability of Dialpad Talk to auto populate caller ID has been mentioned positively by a number of users. This feature saves time for users as they don't have to manually input caller information, making their communication more efficient.

Confusing User Interface: Many users have found the user interface of the app to be confusing and difficult to navigate, especially during setup. They have expressed frustration with issues such as content not being brought in from iPhone users and a fixed online help chat dialogue/text box that covers important functions during configuration.

Clunky Call Drops and Connectivity Issues: Some users have experienced occasional clunky call drops and difficulty in connecting when not dialing out normally. They have complained about frequent updates that require tech support assistance and mentioned the lack of admin privileges as a drawback.

Unsatisfactory Support Experience: Users have expressed frustration with the support provided by the app, stating that it is not helpful. They suggested having more exact documentation of conversations and visual representations of data. Additionally, they desired AI prompted responses that offer insight into data or longer trends for better support experience.

Users recommend the software for its ease of use and user-friendly interface. They suggest using the desktop app, as it is highly recommended for small businesses and scalable. The software's analytic features are also praised, with users recommending exploring them. Users find the software easy to integrate with other systems and suggest opting for the version with integrations. However, some users have found the software to be unreliable in its current state.

Many reviewers recommend the software for companies that receive a lot of inbound calls, considering it a great investment. They advise taking overall strategy into account before using the software and suggest it especially if primarily using a cellphone for business calls. The iPhone app is acknowledged as fantastic, but a good internet connection is recommended for calls. The software is seen as a great solution for separating personal and business life, urging users to give it a try.

The software is perceived to have a user-friendly interface and many capabilities, but some users recommend considering other options before deciding on it. While overall feedback is positive, occasional issues have been mentioned. The VoiceAI feature is highly recommended, particularly for text messaging and VoIP calls. Employers are encouraged to use the software for easy communication with employees nationwide, but avoiding predatory companies is suggested.

In summary, users commonly recommend trying the software due to its user-friendly nature and scalability for small businesses. The analytic features and integrations are praised, along with the ability to separate personal and business communications. However, potential reliability issues and alternative options should be considered before fully committing to the software.

Attribute Ratings

Reviews

(1-25 of 266)
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Score 8 out of 10
Vetted Review
Verified User
  • Love that you can create different channels
  • Love that you can choose your hold music
  • Love that it allows you to see when someone is on the phone or in a meeting
  • Allows DND
  • I'd like it if calls did not come through when you are on a call. It only stops them if you are on DND
  • I'd like the software to be stable enough that when you are on a video call or meeting and you need to look something up, if it did not make the video lag
  • Video calls, in particular, seem to freeze for a moment, quite often
January 02, 2024

Dialpad Review

Tiffanie Underwood | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • I like the texting capability being direct to my extension number without having to login elsewhere
  • I like how user friendly it is in most areas
  • I like that I can save multiple voicemail options and choose which one I want to use
  • I like the auto reply text option for OOO replies
  • It does not always hold an internet connection, so calls are dropped at times.
  • I don't like how I have to login to my main web based account to update my voicemail options
  • Logging into web based account is easy, but there are multiple steps. I could be easier to access and get logged in, especially if I am already logged in at my desktop version
January 02, 2024

Honest Review of Dialpad

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • customer services responsiveness
  • Modern visual layout
  • simplicity and familiarity in phone calls and texting
  • Voice AI accuraccy
  • Plans staying consistent and not changing from signed contract
  • Ringing/ call options for all devices to work more simplistically
Score 10 out of 10
Vetted Review
Verified User
  • Transcripts of calls with Ai
  • Different lines and operators organization
  • Messaging
  • Room meetings
  • The previous call window was way better to see full screen.
  • Having the call options down below makes it uncomfortable and users need to take more steps to do thing that used to take just a click or 2.
  • I would like to adjust the left side menu a little more
January 02, 2024

Needs some help.

Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • Connects all offices
  • flexibility on call flows
  • Use over the computer
  • better support staff that knows the product
  • long pauses when you dial out before it starts to ring
  • have corporate directory on handsets
  • Billing problems are a big issue
  • Reporting and getting support staff to help us report
January 02, 2024

Dialpad is a godsend

John McAllister | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Provides a transcript of our calls
  • Easy to use, everything is accessible with a mouse click
  • Technical support
  • It would be great to be able to attach a transcript of conversations, voicemails, and texts to a candidate/client file like Outlook allows with emails/file attachments
Score 10 out of 10
Vetted Review
Verified User
  • Great and easy-to-read voicemail
  • It leaves a great message so my customers know that I am unable to answer their call right now.
  • Easy access to frequently dialed numbers.
  • Text for the call is easy to read and go back to if needed.
  • I can't find anything that is hard to use for my work purposes.
  • I can't think of any way to improve it now.
  • I appreciate your company and following up on this product.
December 29, 2023

Two sided sword

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Phone rings are not annoying
  • Manage name changes
  • Phone can go from desk to desk without setting up again
  • Waiting to re-purpose a number after 72 hours needs to be shorten for deleted users.
  • After Power outages phones do not work, need to unplugged and plugged back up.
  • Sometimes the desktop app dos not display incoming calls while the phone rings
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Real-Time Transcription Accuracy
  • Virtual Assistant Integration
  • Language Support and Adaptability
  • Accuracy in Noisy Environments
  • Integration with Third-Party Apps
  • Expanded Language Support
December 28, 2023

Quick Question

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Voicemail message
  • Can use it in offline hours
  • Quick assistance
  • Sometimes due to various country accents we observe issues in transcript
  • Voicemail message need some fine tuning
  • Optimization required for voicemails
December 27, 2023

Dependable Tool

Melissa Moore | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Transcription
  • Analytics
  • Clear Audio
  • having a direct link to analytics from the pop out
  • call waiting (switching between or adding calls) is too hard
  • share a transcription via email or download
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Direct text messaging between users
  • Text-format voicemails to offer a preview of what the call contains
  • Ease of contact storing
  • Easy recall of past, unsaved numbers
  • Text-format voicemails (which I believe are still in beta mode) sometimes are not clear and result in muddy reliance on what has been said in the voicemail
  • I genuinely have no other recommendations or complaints
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