Dialpad Reviews

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46 Ratings
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Reviews (1-25 of 29)

David Bailey | TrustRadius Reviewer
January 10, 2020

Functional Phone System

Score 8 out of 10
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Likelihood to Recommend

Dialpad works best when you need a phone system that works over wifi to organize call logs, has texting functionality, and you need to have access to it both on your phone and on a computer. It would be less appropriate if you will only be utilizing it from your phone (particularly on iOS).
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Antonio Botta | TrustRadius Reviewer
Score 8 out of 10
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Likelihood to Recommend

Dialpad is a great platform to call quickly, it is both effective and efficient. Dialpad has a very good connection with Salesforce to call customers, but also to be used to contact colleagues from other departments. With Dialpad you can really make many calls from a sales point of view.
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Jeremy Goldsborough | TrustRadius Reviewer
Score 10 out of 10
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Likelihood to Recommend

Dialpad is well suited in an environment where incoming and outgoing business calls and text messages are required. Its features will be best utilized by a company that is mobile in nature (work-from-home, frequent traveler, collaborative workspace, etc) but is looking to stay on top of its phone communication game. It may be less appropriate for a brick and mortar business that has a traditional call operator in-house.
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Steven Griswold | TrustRadius Reviewer
Score 3 out of 10
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Likelihood to Recommend

It is well suited for your office if you are okay with Dialpad using their huge pile of investment dollars adding additional features nobody asked for in the SMB arena (integrations, etc.) and failing to provide users with a usable core experience. I suppose considering their push to expand in the enterprise space you may receive better service if you are a large scale user.
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Giorgia Cifani | TrustRadius Reviewer
September 12, 2019

Dialpad is wherever you go.

Score 9 out of 10
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Likelihood to Recommend

I think this is a great solution for Solopreneurs, small businesses that are constantly on the go, and for companies that don’t want to tie themselves to the use of land lines. The flexibility of this service is perfect for people that need it sporadically too. It works so much better than Skype or Google Voices.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Likelihood to Recommend

Dialpad is easy to use if you're receiving calls and need text function, because of the in-line organization by contact. For distribution among various departments and a wide demographic of ages, it's a technology platform that can be used very simply, but also for more complex purposes, and overall acceptance of the platform went fairly smoothly for our organization. Call forwarding is easy, so managing incoming calls goes smoothly. I could see this platform being well-suited to any size organization, from small to large.
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Anonymous | TrustRadius Reviewer
Score 3 out of 10
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Being able to text from the desktop is a huge advantage to my work. Being able to receive pictures, mark them up for clarity on the desktop and send them back is a huge time saver for me. As a straight-up VoIP tool, it is less appropriate - call quality is often poor, the advantages of going through the desktop are minimal, and if I'm using the iOS app I'd rather just make a regular phone call, for more reliable quality and connection.
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Anonymous | TrustRadius Reviewer
Score 7 out of 10
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Likelihood to Recommend

Dialpad is great for any team that needs to have a shared number. It gives everyone on the team visibility to see who has texted them and who has responded to them. It also gives the opportunity to send a lot of texts to a lot of people, but not have to do it from a phone. I personally appreciate having Dialpad on my phone, because I can call and text employees when I am working from that app, but I can turn it off whenever I am not working so I don't have to get random phone calls from employees on the weekends.
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Likelihood to Recommend

Dialpad is well-suited to be used for an organization that relies on text/calls both internally and externally. However, it should not be used as a communication solution if an organization wants to set up an integrated communication suite reliant on APIs between multiple communication providers. For example, we wanted to use different communication providers to have automated messages sent to certain phone numbers. Dialpad did not support this from a tech perspective.
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Anonymous | TrustRadius Reviewer
Score 7 out of 10
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Likelihood to Recommend

This is well suited in a situation where you have someone onsite who can troubleshoot, deploy, and support. It takes a tech savvy person to do this and for a business with multiple lines and routing I would not recommend. Companies with an IT support person this would do well with. Adding supported headsets and physical phones would be helpful as not all users are comfortable with calling without a handset.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Likelihood to Recommend

Dialpad is incredibly useful for anyone who needs to provide a business number to a large number of people, either clients or workers. It is great at providing a cheap and easy solution.
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Likelihood to Recommend

It's perfect for anyone in sales, customer success, customer service or tech support. It's very easy to make outbound calls, send and receive texts, or send an invite to a meeting or conference bridge super quickly. For any role that is customer-facing, it would be a good fit. It's easy to use, efficient, and quick to get started and use. It's not a great fit if you are old school and want a desk phone or don't communicate externally/internally often.
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Anonymous | TrustRadius Reviewer
September 12, 2019

In Dialpad We Trust

Score 10 out of 10
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Likelihood to Recommend

When I travel, Dialpad makes it as if I'm in my office. No one knows where I am as the calls look like I'm still in the office. What's more the ability to have a second line on my mobile device, and to be so tightly integrated into our Google G Suite services, make the use of Dialpad so effortless.
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Marisa J. Levy | TrustRadius Reviewer
Score 7 out of 10
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Likelihood to Recommend

Dialpad is great for teams! It allows multiple users access to one inbox, as an operator. This feature is lacking from some of its telecom competitors. Furthermore, Dialpad is great for folks who mostly work from home/from their cell phones, since they do have a mobile app. Lastly, Dialpad is great for businesses that may not have a CRM or a super powerful one, since it is, and can be used as, a standalone platform.
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Sam Shearin | TrustRadius Reviewer
Score 8 out of 10
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Likelihood to Recommend

[Dialpad] Works well for mobile workers, and hybrid environments where multiple devices are present such as cell-phone, laptop, and desk phone. Allows for high flexibility on reaching users on whatever device they happen to be using. Not best for large enterprise environment where auto-provisioning is needed for a large fleet of desk-phones or call recording archival is a must on every extension. Good for startups, or small business just starting out with new equipment or largely mobile/distributed workers. Innovative platform, based on the old google voice technology but with a twist for business and enterprise use. Great integration with G-Suite and other cloud software such as Salesforce. Messaging features that are simple and intuitive, much better than RingCentral's Glip/SMS manual switch, it automatically send the message in the format needed for the destination.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Likelihood to Recommend

+ Great product, works really well for every day use for standard employees.
+ Easy to admin, easy to use. I didn't have to assist any of our evaluation users after a 1 hour tutorial. They were able to pick it up on their own.
+ Mobile app is easy to use and easy to switch between computer app, phone and mobile app.
+ Many of their features are cutting edge and do work well.
- Call center features are not quite there yet, but hopefully before the end of 2019 they will be solid.
- Integration with custom Salesforce objects is a must for us and they aren't there yet. (projected 2019)
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Scott Entwistle | TrustRadius Reviewer
Score 6 out of 10
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Likelihood to Recommend

Dialpad is a good solution if you only plan on using it as your desktop phone line. You also would, of course, need a solid internet connection (ethernet probably recommended) and a good headset to make use of it. If you really don't need anything but a phone while you're sitting at your desk, it's perfect.

If you're looking for a flexible solution that lets you jump around from mobile phone to computer, do NOT use them. I cannot recommend them for that, even though that's very much how they market themselves. Their mobile app is just terrible and if you read a lot of the reviews, you can see it's not a new thing and it hasn't changed in a long time. I had an error for probably at least the last half year we used them where it just wouldn't make a call. No matter what I did to troubleshoot, it still happened - reviews confirmed I was not alone!
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About Dialpad

Dialpad is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk. Dialpad has four specialized product offerings that focus on customer/client engagement and communication.

DialpadTalk: Business phone system with advanced features like voice recognition and call monitoring.

UberConference: Video meetings and VoIP. Has more web conferencing features than UberConference.

DialpadSell: Cloud call center built for inside sales calls.

DialpadSupport: Inbound call center, sales dialer, and coaching.

Dialpad Technical Details

Operating Systems: Unspecified
Mobile Application:No