Dialpad Reviews

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46 Ratings
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Reviews (1-25 of 29)

David Bailey | TrustRadius Reviewer
January 10, 2020

Functional Phone System

Score 8 out of 10
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Use Cases and Deployment Scope

Dialpad is being used across our organization as the main phone system that we use to contact one another, clients, and other organizations. Our organization was trying to find a phone system that would work in the office but also for our remote workers and Dialpad's apps for PC and iOS/Android met that need.
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Jeremy Goldsborough | TrustRadius Reviewer
Score 10 out of 10
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Use Cases and Deployment Scope

Dialpad is used daily at Spirelight Web to interact with clients via voice and messaging. It is being used across our entire organization to provide personal service and critical communication. Dialpad has solved the issue of phone service mobility with our company while providing the convenience of a communication trail and team member accountability through reporting.
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Steven Griswold | TrustRadius Reviewer
Score 3 out of 10
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Use Cases and Deployment Scope

Dialpad is being used across our whole organization in a virtual office. We have staff spanning the country (5 states from CA to VT). This is used to handle incoming client calls as well as outbound calls to clients, partners, and carriers. It is easily deployable without the need for additional hardware or having to wait for licenses to propagate, and combines phone, fax and text in one desktop and mobile app.
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Nick Burns | TrustRadius Reviewer
September 12, 2019

Highly Recommend Dialpad!

Score 10 out of 10
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Use Cases and Deployment Scope

We use Dialpad across the entire company. We use it for inbound and outbound calls and texts. It integrates with Uber Conference to make conferencing seamless and also integrates with our ATS.
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Melissa Hirsch | TrustRadius Reviewer
September 12, 2019

Calls & texts made easy

Score 10 out of 10
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Use Cases and Deployment Scope

We use it for all our calling and texting needs, both on the desktop app and mobile app. It's used by our entire company. It helps us be able to call/text when we're away from our desks. It also allows us to text from our work line vs personal cell.
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Giorgia Cifani | TrustRadius Reviewer
September 12, 2019

Dialpad is wherever you go.

Score 9 out of 10
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Use Cases and Deployment Scope

We use Dialpad across the entire organization. We love the desktop app but we especially love the mobile app. It’s so easy to stay connected with our customers even while we are traveling. The best part is how we can also use it to chat with clients and partners via text messages.
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Kevin Rossignon | TrustRadius Reviewer
Score 8 out of 10
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Use Cases and Deployment Scope

We've been using Dialpad for over 5 years and it is great. I elected to go with Dialpad for my company as we are continuously on the go. This allows our clients to reach us anytime regardless of where we are. Furthermore, it integrates with Salesforce, has tons of features, but also offer real-time transcriptions.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Use Cases and Deployment Scope

Dialpad is used by our entire organization. It's incredibly helpful to have an easily accessible list of contacts across departments at our fingertips. Call forwarding is especially useful when calls come into the wrong department. I love that all text messages, calls, and voicemails are kept in-line with the same contact, making tracking history of contact easy and reliable. The user interface is simple, clean, and easy to use. The ability to customize voicemails, when calls go straight to voicemail and other settings make Dialpad an efficient way to handle various business communication needs without a complicated interface.
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Anonymous | TrustRadius Reviewer
Score 7 out of 10
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Our event company hires a large number of employees for various jobs that we run throughout the year. We solicit employees from a database, asking them if they are available for the specific dates and times that are required for a specific job, and they respond back with their availability. We switched to Dialpad from Google Voice because it gave us the ability to text employees without having a texting limit (Google Voice shut us down for 24 hours sometimes when we sent too many texts at one time, thinking we were spamming). We use Dialpad every day in our workflow because our job is mostly soliciting employees by text and occasionally by phone. It also gives us the opportunity to have multiple users using it at one time so everyone on the team has visibility and can make sure people are responded to.
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Use Cases and Deployment Scope

Dialpad was used as our company's primary communication system. It was used as a phone, text, fax, and internal communication solution. It was used across departments and across all offices/stores across the country. The problem we had prior to Dialpad was that we had disjointed and fragmented communication across the company. Internally, communication happened via email, personal text, personal phone, and office phone. There was poor record-keeping of conversations, both internally and customer-facing. Dialpad allowed us to pull all those different disparate communication records into one place, where the method you used to communicate didn't matter, since everything was recorded in a single contact record.
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Anonymous | TrustRadius Reviewer
Score 7 out of 10
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Use Cases and Deployment Scope

We replaced our traditional landline hosted samsung system, with this voip solution as it was lower cost than most. Overall, it had primarily good reviews and ease of setting up yourself without a paid technician was a plus. I consider myself pretty tech savvy and after a lot of testing and learning was able to deploy this for our company. Overall the app is pretty good, calls are generally clear, the click to dial from chrome feature is a huge time saver! My biggest complains of the software are when it comes back from sleep state or boots in the audio sources don't always work right and have to be manually re-connected. This is not a Windows 10 issue as it will show dial pad to the right headset as does dialpad, but still occurs. The mobile app, has so many dropped calls on wifi, it's only usable through my phone carrier. This is in multiple locations, multiples devices and users giving the same feedback. Overall a great value for the price, but not as reliable as I'd like to see at this point. The tech support and ability to contact someone with Dialpad when there is a problem is extremely poor. For a business we need to be able to communicate instantly not we'll get back to you in 24 - 48 hours.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Use Cases and Deployment Scope

Dialpad is being used across our whole management team as a way to have business phone numbers without needing to justify the expense of a business phone for everyone. It primarily solves that cost issue, but it also allows us to text from computers or phones, which improves efficiency considerably.
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Use Cases and Deployment Scope

We used Dialpad in our sales organization for calling, conferencing, screen sharing and texting with our clients and accounts. Seeing as we have many remote employees, it solves the issues of not needing to have an actual desk phone or using our personal cell phone to call our customers. It is very convenient and efficient to have a business level communications platform all on a desktop app on my laptop.
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Anonymous | TrustRadius Reviewer
September 12, 2019

In Dialpad We Trust

Score 10 out of 10
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Use Cases and Deployment Scope

We use Dialpad as our landline replacement and have since it started. As a result, as we expand, we don't send people desk phones, we simply have them use their own mobile phones and the Dialpad applications or the apps that can run inside the Chrome browser or the downloaded apps for Macs and PCs. This has saved us thousands of dollars over time. We use it across the entire company so the voice, video, and texting allows us the functionality of online platforms inside the company and the convenience of talking by phone to outsiders.
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Marisa J. Levy | TrustRadius Reviewer
Score 7 out of 10
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Use Cases and Deployment Scope

Dialpad is used by most of our team, who don't use or don't need to use Salesforce. Dialpad is great for team inboxes. I, myself, am an operator for 4 departments' call lines. Dialpad makes it easy to see where a phone number was calling, so I know what to expect when I reach out to the user. Furthermore, Dialpad makes transferring calls EXTREMELY easy. The app is also buggy but a great extension, and an easy way to use Dialpad while out of the office and on my cell phone. I also like the "do not disturb" feature as well.
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Aaron StPierre | TrustRadius Reviewer
Score 10 out of 10
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Use Cases and Deployment Scope

Saintly Solutions has chosen Dialpad as our VOIP solution. Dialpad not only provides a great Voice-Over IP service, but also tightly integrates with Google's GSuite.
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Sam Shearin | TrustRadius Reviewer
Score 8 out of 10
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Use Cases and Deployment Scope

Worked well as a multi-device company phone system. Users could easily have their Dialpad extension on their desk phone along with on their cell phone, or desktop/laptop all sharing the same number so no matter which device they were near they would receive the call. Easy to send/receive texts with the company number as well by using the app on the cell phone or desktop. It resolved problems with people using their personal devices to send texts because it gave them way to use the company number. Integrated tightly with Gmail to offer click-to-call and easy follow-up from email messages to the ability to initiate calls.

For inter-office communication or for mobile users the presence feature was useful to see if someone could take a call or if it would be better to just send a text. Call recording is a feature offered by Dialpad, but ultimately it was not adequate because of the way it was implemented. If functions more as a record-on-demand feature much like google voice did... instead of other systems (such as RingCentral or 8x8) that allow for the admin to control its usage it is left up to the user to enable thus complicating compliance.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Use Cases and Deployment Scope

We are currently evaluating Dialpad's offering and it has been pretty impressive. The evaluating team members are scattered about the company, with the primary focus on our call center. The evaluation is to determine whether Dialpad can help us attain goals that we would like to reach with our phone system that we currently cannot do.
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Scott Entwistle | TrustRadius Reviewer
Score 6 out of 10
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Use Cases and Deployment Scope

We used Dialpad to allow us to have a business line that was flexible, VoIP, and easy to use. We didn't want a landline, and we also didn't want to spend a lot of money to have any additional equipment set up. The goal was to find a professional version of Google Voice that was reliable.
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Vincent Tobiaz | TrustRadius Reviewer
Score 7 out of 10
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Use Cases and Deployment Scope

Our small organization uses Dialpad, for sales & support. It addresses the need for a portable office phone solution that follows its' users to access it from everywhere and comes with additional powerful features. It allows for easy management of call centers, departments, and keeping communication visually in one place with Google Email, Calendar & Docs as well as LinkedIn integration.
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About Dialpad

Dialpad is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk. Dialpad has four specialized product offerings that focus on customer/client engagement and communication.

DialpadTalk: Business phone system with advanced features like voice recognition and call monitoring.

UberConference: Video meetings and VoIP. Has more web conferencing features than UberConference.

DialpadSell: Cloud call center built for inside sales calls.

DialpadSupport: Inbound call center, sales dialer, and coaching.

Dialpad Technical Details

Operating Systems: Unspecified
Mobile Application:No