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Dialpad Ai Voice

Dialpad Ai Voice
Formerly Dialpad Talk

Overview

What is Dialpad Ai Voice?

Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G…

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Recent Reviews

Talk All day

10 out of 10
March 26, 2024
Incentivized
I use Dialpad every day. It is an amazing application, easy to use and to be connected with clients, the quality of the photo text is very …
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TrustRadius Insights

Dialpad Talk has proven to be a reliable and versatile telephone system, allowing users to make and receive calls from anywhere. Users …
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Two sided sword

7 out of 10
December 29, 2023
Incentivized
I use the Dialpad Ai Voice desktop app as well as the physical phone on my desk. The business problems the Dialpad Ai Voice address is …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Message alerts (39)
    8.5
    85%
  • Call recording (38)
    8.4
    84%
  • High quality audio (41)
    8.3
    83%
  • Voicemail Transcription (40)
    8.0
    80%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

3 videos

User Review: DialPad Talk Rates as Business-Class Tool For Daily User
03:31
User Review: DialPad Talk's Quality Compensates for It's Non-Competitive Pricing
02:35
Work Life Balance Aided by DialPad Talk's Number Shadowing: User Review
04:29
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Pricing

View all pricing

Standard

$20.00

On Premise
per user/per month

Pro

$30.00

On Premise
per user/per month

Enterprise

Contact sales team

On Premise

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

8
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.9
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5
Avg 8.0

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.9
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.1
Avg 8.1

Call Management

Customized phone system settings

8.2
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

8.5
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

8.1
Avg 7.4
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Product Details

What is Dialpad Ai Voice?

Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.

Dialpad Ai Voice Videos

Dialpad Talk
In this TrustRadius produced video, one of our teammates who has never used Dialpad before goes through an "unboxing" demo.

Dialpad Ai Voice Competitors

Dialpad Ai Voice Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationNo

Frequently Asked Questions

RingEX, 8x8 Contact Center, and Fuze are common alternatives for Dialpad Ai Voice.

Reviewers rate Mobile app for Android highest, with a score of 8.6.

The most common users of Dialpad Ai Voice are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(436)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Dialpad Talk has proven to be a reliable and versatile telephone system, allowing users to make and receive calls from anywhere. Users appreciate the seamless integration with Salesforce, which enables them to integrate client records and organize call log history. The software is widely used in various fields of work, serving as the primary form of communication throughout the day. It offers the flexibility of phone calls and texting, as well as the ability to create teams and work at the same pace. Dialpad Talk has been particularly useful for users in remote, rural areas, offering features like text messaging, voice-to-text voicemail, contact import, and multiple phone numbers. Many users highly recommend Dialpad Talk, especially for those who require a separate phone line for remote work, making it invaluable for hybrid work arrangements. Customer service teams rely on Dialpad Talk to keep in touch with customers, providing support through inbound and outbound calls. The visual voicemail feature helps manage calls from different metropolitan areas, allowing users to screen and determine the appropriate recipient. It is widely used in virtual schools for communication with parents and students, offering a well-designed application with useful features like notifications and autoreply. Sales organizations heavily rely on Dialpad Talk for their daily phone communication needs, with seamless integration with Google Workspace and Salesforce. The software has become instrumental in improving communication and collaboration within organizations by allowing for effective customer service and easy communication between teams.

Overall, users have had positive experiences with Dialpad Talk, considering it a reliable solution for their communication needs. While some users may have encountered issues or updates with the software, it has proven to be a valuable tool for tracking call counts, analyzing call outcomes, and reviewing call recordings. Dialpad Talk has been particularly useful during the COVID-19 pandemic by providing reliable phone service and facilitating remote communication for teams. Users are impressed with its reliability, ease of use, and ability to respond to techs in the field through text messages. The software has exceeded expectations in terms of its features, seamless user experience, cloud service, and AI technology for call tracking and keyword searching. It is highly regarded for its ease of use, beginner-friendly interface, and compatibility with various devices and services. Dialpad Talk is used in diverse industries, including law firms, insurance companies, and sales teams, to manage phone systems, track billable hours, and provide top-notch customer service. Key features that customers appreciate include call recording, call transcribing, call routing, and an online reporting dashboard.

Call Quality: Users have consistently stated that the call quality of Dialpad Talk is good. Several reviewers have mentioned that they appreciate the clear audio and reliable connection provided by the product.

Texting Abilities: Many users have appreciated the texting capabilities offered by Dialpad Talk. They find it helpful to be able to contact and call patients while maintaining anonymity, as well as coordinate with multiple contractors through quick notes and messaging function.

Auto Populating Caller ID: The ability of Dialpad Talk to auto populate caller ID has been mentioned positively by a number of users. This feature saves time for users as they don't have to manually input caller information, making their communication more efficient.

Confusing User Interface: Many users have found the user interface of the app to be confusing and difficult to navigate, especially during setup. They have expressed frustration with issues such as content not being brought in from iPhone users and a fixed online help chat dialogue/text box that covers important functions during configuration.

Clunky Call Drops and Connectivity Issues: Some users have experienced occasional clunky call drops and difficulty in connecting when not dialing out normally. They have complained about frequent updates that require tech support assistance and mentioned the lack of admin privileges as a drawback.

Unsatisfactory Support Experience: Users have expressed frustration with the support provided by the app, stating that it is not helpful. They suggested having more exact documentation of conversations and visual representations of data. Additionally, they desired AI prompted responses that offer insight into data or longer trends for better support experience.

Users recommend the software for its ease of use and user-friendly interface. They suggest using the desktop app, as it is highly recommended for small businesses and scalable. The software's analytic features are also praised, with users recommending exploring them. Users find the software easy to integrate with other systems and suggest opting for the version with integrations. However, some users have found the software to be unreliable in its current state.

Many reviewers recommend the software for companies that receive a lot of inbound calls, considering it a great investment. They advise taking overall strategy into account before using the software and suggest it especially if primarily using a cellphone for business calls. The iPhone app is acknowledged as fantastic, but a good internet connection is recommended for calls. The software is seen as a great solution for separating personal and business life, urging users to give it a try.

The software is perceived to have a user-friendly interface and many capabilities, but some users recommend considering other options before deciding on it. While overall feedback is positive, occasional issues have been mentioned. The VoiceAI feature is highly recommended, particularly for text messaging and VoIP calls. Employers are encouraged to use the software for easy communication with employees nationwide, but avoiding predatory companies is suggested.

In summary, users commonly recommend trying the software due to its user-friendly nature and scalability for small businesses. The analytic features and integrations are praised, along with the ability to separate personal and business communications. However, potential reliability issues and alternative options should be considered before fully committing to the software.

Attribute Ratings

Reviews

(1-25 of 266)
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March 26, 2024

Talk All day

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Dialpad every day. It is an amazing application, easy to use and to be connected with clients, the quality of the photo text is very good and can be saved to your PC. You can also sent photo screenshots of documents which is great when clients don't have access to email. We also use Dialpad Text within our staff members and it is very convenient with clients because you don't have to give your personal number and can still call or text them from your own device.
Score 1 out of 10
Vetted Review
Verified User
Absolutely useless customer service and support in my experience. I've spent months trying to get money they automatically billed without authorisation because they take weeks to respond to emails. Then when I finally got to support I was told it was too late to request a refund even though I have evidence that I have been emailing them since September 2023 and it's now January 2024. I'd sooner recommend a string and 2 tin cans than this company.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Dialpad Ai Voice to contact volunteers, parent/guardians, and children to check in and Dialpad makes it easy because they all are busy with work or school so they can return my calls or text messages at any time. Before when we didn't have Dialpad, we had a hard time reaching out to them because they can only reach out to us during work hours. Using Dialpad has improved our productivity on our reports.
Score 8 out of 10
Vetted Review
Verified User
We use Dialpad Ai Voice for our internal team communications. I love that you can personalize it. I love the video calls. It is nice to see the people you are talking to. It is also nice to be able to go on DND when there are projects to work on or to get caught up on whatever may be needed.
January 02, 2024

Honest Review of Dialpad

Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Dialpad at my company as a replacement for landline phones. We needed a product that was modern and was able to translate the conversation in real time. We have a group of project coordinators that utilize Dialpad for 8 hours of the day and a service that handles the calls after hours, so call quality and reliability is extremely important.
Score 10 out of 10
Vetted Review
Verified User
I use Dialpad on a daily basis and I absolutely love it. It allows me to keep track of all type of communication with my clients and team members. From the basics such as calling and messaging to Ai assistance every step of the way, channels and room meetings organized. Dialpad leveled up our game and we really appreciate how the integrations work perfectly. We do not even have to worry about taking important notes, Dialpad have us covered with transcripts and snipping tools. We tried several services and apps before but Dialpad is a one-way ticket , anyone would be amazed.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it for phone calls with our clients to handle things when we are closed and busy. It helps get clients to where they need to go and helps them get their questions answered in a timely matter. With limited employees, this is very useful.
January 02, 2024

Dialpad is a godsend

John McAllister | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Everyone in our office uses Dialpad Ai Voice. We all have our own phone number in addition to our main number. Own line and on our main phone line which has multiple options which will direct the call to the appropriate individual. Dialpad is a terrific tool. It allows us all to do our job more efficiently. We are able to work remotely as well as in the office. Every candidate/client is able to reach us regardless. I love being able to connect with candidates via my cell phone or my computer. Dialpad gives us the flexibility to do a better job.
Score 9 out of 10
Vetted Review
Verified User
Dialpad Ai Voic was used to communicate effectively with clients through voice and text. It allows direct communication with quick responses. I was able to see real-time responses and use it to complete client's cases and concerns directly with the client in a little time. It also allowed me to keep records of correspondence.
December 29, 2023

Two sided sword

Score 7 out of 10
Vetted Review
Verified User
Incentivized
I use the Dialpad Ai Voice desktop app as well as the physical phone on my desk. The business problems the Dialpad Ai Voice address is TEAM meeting, managing Toll free and using Dialpad Ai Voice to change names and titles.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Dialpad AI Voice has significantly streamlined our communication processes. The real-time transcription feature has been invaluable, enhancing collaboration and providing a reliable record of meetings. The AI-driven analytics offer valuable insights, and the virtual assistant integration has improved efficiency. Overall, a powerful tool for optimizing voice communication in our organization.
December 28, 2023

My Take on Dialpad !!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Dialpad is great. Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm. I love how this software allows me to transfer from my computer to my mobile phone seamlessly. Sometimes the calls drop when transferring from data to cellular on active calls.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Whenever a customer or rep calls in, I am the one to answer the phone and talk to them. Our company uses Dialpad as our landline phone and any calls go through it. I am also able to go back and look at a past call with someone and read in the transcripts what we talked about in the past so I know what they might need and who they are.
December 28, 2023

Stern Team Approved

Score 10 out of 10
Vetted Review
Verified User
I love Dialpad and everything that they provides, especially the AI feature. Sometimes phone calls can last for over 30 minutes, so to research, talk, and give support, it's hard to have time to take down notes of some of the minor details. To be able to review and go back to what's said is a game changer. We also run a very scripted sales team, so we ask specific questions and then transfer the answers to our CRM. To be able to copy and paste the lead's direct response is so much better than relying on the sales rep's brief note cause they had to write it down and then type it in. This allows more meticulous notes from the phone call
December 28, 2023

We love Dialpad!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I answer the phone at the law office. It is very helpful to have the transcript typed out when we need to refer to details of a conversation. It is also helpful to have it transcribing as we are talking. The integration with other applications is also awesome. I can just enter time for calls easily.
December 27, 2023

Dependable Tool

Melissa Moore | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Dialpad has given me an effective way to make calls in an efficient manner. The application is also available on my cell phone in case I need to forward work calls. The audio is clear and reliable (both desktop and mobile). Transcription is very accurate. The analytics tab helps me to stay on track with my goals and identify any trends. Their customer service is attentive and open to feedback. Overall, everything we need.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
i use dialpad everyday to communicate with customers and other office employees. it has a very easy and reliable app to use. it saves and stores my contacts list and allows me to live view calls my employees are currently handling and has a great voicemail feature as well as easy to text message from
October 31, 2023

Thank God for Dialpad!

Score 10 out of 10
Vetted Review
Verified User
My company is using Dialpad Ai mainly to consolidate the multiple telcom carriers we have throughout the many locations we have across many states. We also wanted to take advantage of the more modern features and reporting capabilities.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Dialpad Talk as our main phone line for our company, as well as for a direct line between coworkers. Not only is it incredibly useful to have our phone lines on our computers, meaning that we can transport direct lines between offices, homes, and vacations, but it is also useful in being able to contact therapists directly during sessions in a discreet way that does not interrupt client sessions. It is also useful to have a "paper trail" of calls, as it makes retrieval of past calls easier than traditional call logs. Dialpad Talk has prevented lost information many times for our company and has helped us improve our client care!
Alan Blair | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Dialpad Ai Voice is used for communications with customers, which may include text messaging, call tracking, and voice mail storage and review for confirmation of conversational agreements and confirmation of service parameters, contract agreements and need ideas. Other functions of Dialpad Ai Voice have not yet been utilized, but will be in the near future.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Dialpad Ai Voice to transcribe all of my customer calls and virtual meetings. <br><br>The problem that it addresses is not having to go back and listen to recorded calls to find important details <br>from the conversation. With Ai I can quickly locate the part of the conversation that I need.
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