Digimind Intelligence

The intelligence module of Khoros allows you to track on every social media network the accounts that you want to take a look at. But when analyzing the benchmark, Digimind Intelligence also gives you the chance to take a bigger look at what is going on outside social media, being able to upload any kind of sources (websites, blogs, among others).

We initially trialled the Digimind platform just over 6 years ago, after looking at many alternative tools and platforms.
Having used a tool called "website watcher" which had to be installed locally to alert on changes in web pages, moving to digimind could be compared to changing from a landline to using a modern smart phone.

We originally looked at a wide range of products:-
News monitors: Meltwater News, Factiva (great for sources, however lacking what a full CI platform can offer, sometimes work well in unison with Digimind itself, especially if they can offer RSS feeds which can be channelled directly in to Digimind)
Clustering engines; - Kartoo Watch, Exalead (great for finding information and sources, but not much use for managing data itself)
CI Platforms; QL2, Intelligenxia (now UReveal), Novintel (now global intelligence alliance), nStein (now a division of Open Text) and several more now defunct platforms.
The closest to Digimind in terms of features looked to be QL2 as the others had gaps in one area or another.

Digimind offered by far the most features and has the capability to allow multiple users access to a shared platform on a global basis.
Support is also very good with new features and improvements being added on a regular basis.
As the platform is "in the cloud" you can access it from anywhere with an internet connection via the website and your login.

After 6 years of use we are still extremely happy with Digimind and have adopted the platform globally with users from different countries sharing information through it internally which likely would not have happend without the platform.

Alternative products are now starting to appear but they still have a long way to go in order to offer the level of functionality and ongoing development which Digimind can offer.